Legal & Policies
This page provides access to the legal terms, policies, and guidelines applicable to the use of TrueNAS products, services, and websites.
Some documents listed below apply by default, while others apply only if expressly referenced and agreed to in writing in a quote, purchase order, or statement of work.
Standard Terms (Apply by Default)
The following documents apply automatically where relevant and govern standard interactions with TrueNAS unless expressly superseded by a written agreement.
Terms and Conditions of Sale
Governs the sale of TrueNAS hardware, software, and services to direct end customers, including ordering, delivery, warranty, payment, and limitation of liability terms.
Applies to all direct purchases unless superseded by a written agreement.
View Terms and Conditions of Sale
Privacy Policy
Describes how TrueNAS collects, uses, and protects personal information.
Cookie Policy
Explains the use of cookies and similar technologies on TrueNAS websites.
Trademark Guidelines
Provides guidance on the permitted use of TrueNAS trademarks, logos, and brand assets.
End User License Agreements (EULAs)
Governs the use of TrueNAS software, firmware, and related components. Applicable EULAs may vary by product or edition.
View End User License Agreements
Data Processing Addendum (DPA)
Governs the processing of personal data by TrueNAS on behalf of customers in accordance with applicable data protection laws.
Optional / Transaction-Specific Terms
(Apply Only If Expressly Referenced)
The following documents do not apply automatically. They apply only when expressly referenced and agreed to in writing in an applicable quote, purchase order, or statement of work.
Enterprise Transaction Addendum
Supplemental terms used for certain enterprise transactions requiring negotiated or transaction-specific provisions (e.g., service levels, regulatory terms, or modified liability provisions).
Applies only if expressly referenced in the applicable transaction documents.
View Enterprise Transaction Addendum
Public Sector & Regulated Buyer Rider
Supplemental terms applicable to government entities, public institutions, healthcare organizations, or other regulated buyers where required by law or procurement policy.
Applies only if expressly referenced in the applicable transaction documents.
View Public Sector & Regulated Buyer Rider
Partner and Channel Agreements
Purchases made through authorized TrueNAS partners, resellers, distributors, or other channel programs are governed exclusively by the applicable channel agreement and accepted purchase orders, not by the Terms and Conditions of Sale listed above.
If you are a TrueNAS partner, please refer to your executed partner or channel agreement.
Questions
If you have questions about which terms apply to your purchase or relationship with TrueNAS, please contact your TrueNAS representative or email:
legal@truenas.com