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Careers

We’re Hiring!

Open source technology is our passion and we’re looking for a few good people to join our team.

The driving principle behind everything we do at iXsystems is the belief that Open Source technology has the power to change the world through its process of open and collaborative innovation and that clients come first. If you’re interested in storage, servers or Open Source technology, then it’s a distinct advantage to work for a company that speaks your language. iXsystems is looking for people that are innovative, dedicated, and self-motivated, as well as passionate team players. Tell us why you’re interested in working for iXsystems by sending us an email with your resume (in PDF) attached to careers@ixsystems.com. iXsystems offers competitive salaries, stock options, free lunch on Fridays, comprehensive health benefits (such as medical, dental, and life insurance) and a company sponsored 401K Plan. Our headquarters is located in North San Jose near Montague Expressway and Interstate 880, convenient for anyone located in the Bay Area.

Position Available: Digital Services Engineer – Full Stack Developer

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We are looking for a talented engineer to join our growing Digital Service team based in Maryville, TN. This position involves working within a team of developers creating, maintaining, and growing cutting edge online storage services, software, and systems.

Duties and Responsibilities

  • Work alongside the IT Department on internal infrastructure, applications, and related projects.
  • Develop and/or maintain public software for iXsystems, including but not limited to:
    • TrueCommand and related services
    • VMware vCenter Plugin
    • Customer-service websites
  • Develop and/or maintain internal management systems, including but not limited to:
    • Automation systems
    • Data Analysis
    • Service management utilities
    • Internal administration websites

Requirements

  • High school degree or equivalent required
  • Minimum of 1 year experience UNIX, BSD, Linux
  • Minimum of 1 year Windows experience
  • Previous experience with software development
  • Experience testing and debugging developed code

Preferred Skills

  • Associates Degree or higher in related field
  • Good understanding of programming languages and ability to teach yourself new languages as needed.
  • Experience with some/all of the following programming languages: Shell scripting, Go, Python, C, SQL, JavaScript, Angular, HTML, PHP
  • Experience developing and using RESTful and Websocket APIs
  • Experience with using Atlassian JIRA and Confluence or similar ticketing system
  • Experience with Docker, Kubernetes or other container technologies
  • Experience using Github or similar code repositories
  • Experience with Agile workflow methodologies
  • Good interpersonal skills and communication with all levels of management
  • Able to multitask, prioritize, and manage time efficiently
  • Able to physically stand, bend, squat, and lift equipment up to 30 pounds or more

Position Available: VP of Marketing

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Join the Open Storage Revolution!

iXsystems, the leader in Enterprise Open Source Storage (TrueNAS/FreeNAS), has gained traction in the storage and hypercoverged infrastructure (HCI) market and needs a dynamic and visionary Marketing Leader who is interested in being a catalyst who can build upon the rapidly-accelerating growth by bringing the brand and marketing strategy to the next level.

The Marketing challenge is a unique one. TrueNAS is already a well-known brand and the world’s most deployed storage software (with 14+ million downloads). It has an active community of 250K+ users, which produces thousands of inbound leads annually and 5K+ customers, and we’re still merely scratching the surface of what’s possible. In Q3 2021, iX will increase its market footprint by setting out to tackle the scale-out and HCI markets with the release of our much anticipated TrueNAS SCALE software and appliances.

As data growth continues to be an ever-increasing challenge for most organizations, iXsystems is in a unique market position as a private, profitable, growing (but well established) company to offer a lifeline to organizations through “enterprise storage with Open Source economics” via TrueNAS.

If you’re a skilled, creative Marketing strategist, able to inspire a team to be exceptional, and interested in joining a growing company (~150 employees) with an awesome culture and no VC overlords, let’s talk about how we can work together to continue to accelerate our success and build a sustainable and unique market position.

The market is ready. The foundation is laid, and iXsystems is on the path to success. Come lend your growth hacking skills to help the Open Storage revolution succeed.

Head of Marketing responsibilities include:

  • Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
  • Set, monitor, and report on team goals
    • (Team Size: 2 Directors, 7 individual contributors)
  • Design branding, positioning, and pricing strategies
  • Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages, sales enablement, and promotional material)
  • Analyze consumer behavior and determine customer personas
  • Identify opportunities to reach new market segments and expand market share
  • Monitor competition (acquisitions, pricing changes and new products and features)
  • Coordinate sales and marketing efforts to boost brand awareness
  • Craft quarterly and annual hiring plans
  • Prepare and manage monthly, quarterly and annual budgets for the Marketing department
  • Participate in the quarterly and annual planning of company objectives

Requirements:

  • Leadership experience as VP or Director of Marketing, preferably with a background in storage, open source, and/or adjacent technologies
  • Analytical, creative mind
  • Experience running successful marketing campaigns and teams
  • Solid knowledge of web analytics and Google Adwords
  • Experience with HubSpot and SalesForce software (or similar)
  • Leadership skills with the ability to set and prioritize goals
  • BSc or MSc in Marketing or relevant field

Position Available: Senior Platform and Performance Engineer

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The Senior Platform and Performance Engineer will provide experienced platform and performance engineering support to the product development team, conducting performance and qualification testing, filing bugs, reporting results, and advising on suitability of product and solution components and design to meet product requirements and customer specifications.

Senior Responsibilities:

  • Reviews assigned high-level testing tasks and creates detailed, specific test plans to cover all necessary test requirements.
  • As directed, provides assistance to support and sales teams on performance-related engagements.
  • Architects test methodologies to thoroughly test current and future products, working with product management and development teams to fully understand testing requirements.

Duties/Responsibilities:

  • Executes assigned performance and qualification testing, following assigned test plan, documenting test plan execution and progress in ticketing infrastructure.
  • Conducts analysis of results from completed test plans and generates reports for engineering, sales, support, and product management.
  • Analyzes data to identify trends in product quality or defects with a goal of mitigating and preventing recurrence and future defects.
  • Develops and improves automation frameworks for performance qualification testing and analysis in order to provide continual process improvement.
  • Engages with the product management and engineering teams to understand and give feedback on performance implications of product design and architecture choices, both hardware and software, to ensure products meet customer and product requirements.
  • Engages with the product management team to understand product requirements and give feedback on hardware and software compatibility and suitability to ensure products meet customer and product requirements.
  • Engages with vendors to learn about new components, updates to existing components, and monitors the lifecycle of current components.
  • Provides timely updates to product management, engineering, and production teams of opportunities, changes, and issues to components and procedures, following ECN/PCN processes where necessary.
  • Ensures that products meet the organization’s and customers’ quality and product integrity requirements.
  • Identifies root causes of performance and hardware problems; recommends and/or implements corrective measures.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent organizational skills and attention to detail.
  • Extensive knowledge of or the ability to quickly learn development and testing processes.
  • Excellent interpersonal skills with the ability to serve as a liaison with developers, product managers, customer support, sales engineers, and vendor representatives.
  • Extensive knowledge of and experience with computer server hardware components, interconnects, assembly, and configuration.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software, Python, and shell scripting.
  • Experience with Pandas, matplotlib or related software, MariaDB or related software, and Jenkins is a plus.

Education and Experience:

  • Bachelor’s degree in Engineering or equivalent experience.
  • At least five years of related experience required; supervisory experience is a plus.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

Position Available: Senior Storage Solutions Architect

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We are looking for a talented Sr. Storage Solutions Architect to join our growing iX Engineering team made up of engineers around the globe. The role is to be the primary driver of architecting new TrueNAS storage interoperability solutions; as well as performing R&D into future storage solution offerings.

Duties and Responsibilities

  • Work directly cross-departmental with Engineering, Product Management and Sales Engineers to set priorities on solutions architecture projects.
  • Ability to take a set of software or hardware requirements for a potential storage solution, research and document best practices for how to implement a viable solution.
  • Working closely with Project Management on R&D activities into new TrueNAS hardware products and solutions.
  • Validation of 3rd party software, hardware and environments for interoperability with TrueNAS Storage Platforms.
  • R&D activities into designing new products and supported platforms alongside PM.

Requirements and Qualifications

  • High school degree or equivalent required; Associate’s or Bachelor’s degree in related field preferred.
  • 5+ years experience in Systems Administration, Solutions Engineering or related disciplines.
  • Understanding and experience with setting up TrueNAS storage software and its related protocols, including SMB, NFS, iSCSI, S3 and more.
  • Knowledge and experience with clustering solutions, such as but not limited to, Gluster, Ceph, Minio (S3).
  • Solid understanding of System Administration & IT topics, including but not limited to:
    • Operating Systems (Windows, Linux, FreeBSD)
    • Firewalls
    • Network Technologies & Topology
    • Application Deployment & Configuration
    • Virtualization & Containerization (KVM & K8’s)
    • Backup
    • Access Controls, ACLs, AD, LDAP
  • Experience and understanding of network technologies and working with a variety of switch vendors, such as Cisco, Juniper, Mikrotik, Arista, and others.
  • Ability to quickly learn new technologies and software solutions.
  • Self-motivated, ability to work both independently and as part of multi-department efforts.
  • Good interpersonal skills and communication with all levels of management.
  • Able to multitask, prioritize, and manage time efficiently.
  • Able to physically stand, bend, squat, and lift equipment up to 30 pounds or more.

Position Available: Account Manager US

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Intro: 

Are you an Account Manager with a history of achieving sales goals? We are seeking a motivated individual to work within the US.

Key Qualifications 

  • Generate growth around iXsystems’ full portfolio of hybrid and all-flash unified storage arrays 
  • Effectively communicate and present the iXsystems company vision, value proposition, and go-to-market strategy in all communication forms 
  • Handle a complex and technical medium-term sales process from lead to quote to close to maintenance, support, and advocacy 
  • Generate revenue by developing business and securing long-term customer relationships and referrals by demonstrating a steadfast commitment to providing an amazing customer experience by becoming your customers’ Trusted Advisor 
  • Willingness to travel up to 25% 
  • Telecommuting possible for the right candidate 

Skills, Experience, and Education Requirements: 

  • 5+ years experience in B2B sales for both large and small organizations where brand recognition may not be strong 
  • 2+ years experience in Storage Sales and/or Datacenter Technologies 
  • Proven track record of handling complex solution sales and medium-long sales cycles 
  • Consistent track record of exceeding quota while maintaining customer loyalty and required product margins.
  • Comfortable being the “underdog” and not just leveraging a name brand to open doors 
  • Self-starter, comfortable working in a fast-paced environment, and capable of multi-tasking 
  • Excellent communication, presentation, problem-solving, planning, and time management skills. 
  • Experience using Salesforce a plus 
  • Proficient in Salesforce (CRM) 
  • A positive, can-do, team-oriented attitude. 
  • Ability to be both self-reliant and a team player 
  • Background in Open Source Technologies a plus 
  • Familiarity with FreeNAS a major plus 
  • Four-Year Degree Preferred 

Position Available: Quality EngineerCA

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Duties/Responsibilities:
  • Review design plans, process procedures, test procedures, and quality manuals to understand the scope, requirements, and function of products.
  • Ensures products meet the organization’s and customers’ quality and product integrity requirements.
  • Supports product development and operations teams by providing analysis and expertise throughout the inspection process.
  • Involved as internal leader, project driver, and lead auditor for ISO:9001:2015 certification, and developer of quality management systems.
  • Develop and execute plans for quality and control to ensure constant manufacturing continuity and product conformance.
  • Identify root causes of problems in the production process; recommend and/or implement corrective measures.
  • Analyze data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.
  • Develop and review quality documentation as needed.
  • Develop document control and revision control procedures.

Required Skills/Abilities:

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Extensive knowledge of or the ability to quickly learn the organization’s production processes.
  • Excellent interpersonal skills with ability to serve as a liaison with developers, project managers, and customer support.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • Bachelor’s degree in Engineering or related discipline required.
  • Three years of related experience required.

Position Available: Warehouse ClerkCA

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Duties/Responsibilities:

  • Assist with shipping and receiving by unloading trucks and checking in merchandise.
  • Prepare orders by processing requests and supply orders, pulling materials, packing boxes, and placing orders in delivery area.
  • Unpacking and organizing parts for for assembly.
  • Sort and place materials or items on racks, shelves, or in bins according to organizational standards.
  • Open bales, crates, and other containers.
  • Maintain inventory controls by collecting stock location orders, printing requests, recording amounts of materials or items received or distributed through a computer. May also assist in counting of physical inventory.
  • Prepare parcels for mailing.
  • Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat. Organize warehouse and work area for orderliness at all times.
  • Wear proper safety equipment.

Required Skills/Abilities:

  • High School diploma or equivalent preferred.
  • Previous warehouse experience preferred.
  • Knowledge of computer hardware preferred.
  • Basic computer skills and typing speed of at least 40 wpm required.
  • Good communication, organizational, time management, and mathematical skills required.
  • Inventory, Equipment maintenance, data entry, spreadsheet and basic computer skills are required.
  • Must be dependable and reliable.

Physical Requirements:

  • Regularly lift and/or move objects 10-50lbs. Occasionally lift and/or move objects that weigh more than 100 lbs.
  • Frequently required to stand, walk, stoop, kneel, crouch or crawl.
  • Occasionally required to sit and climb or balance.
  • Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.

Position Available: Finance ManagerCA

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This position calls for a Critical thinker who understands the “big picture” without losing focus on attention to detail. Responsible for management of financial processes, timely and accurate reporting and interacts well across disciplines at all levels. Reports directly to CFO.

Responsibilities

  • Manage financial processes: Monthly Rolling Forecast, Expense forecasts, and BVAs. Set and maintain corporate calendar including inputs, consolidation, analysis, and dissemination to VPs and Directors.
  • Produce monthly and quarterly management reports including monthly, quarterly, and annual financial statements; cost center reports, project reports.
  • Support Sales and Finance for monthly Executive Sales Forecast meeting.
  • Prepare and submit financials to external parties as required (Income Statement, Balance sheet, cash flow).
  • Proactive analysis of trends, situations.
  • Revenue and margin by customer, segment, product family, the channel of distribution.
  • Perform deep-dive ad hoc analyses.
  • Perform quarterly competitive financial analysis data for VPs and Sales Director.
  • Cap Table – Maintain compensation expense and accurate vesting data.
  • Support Operations VP with KPI trending, analysis, and Quarterly reviews.
  • Manage Corporate Finance Calendar.

Qualifications

  • Minimum of 10 years related experience + MBA strongly preferred.
  • Specific experience leading planning, forecasting, and close processes.
  • Creative thinker who is solution-oriented.
  • Excel spreadsheet expertise is critical.
  • Solid knowledge of both Finance and Accounting.
  • Analysis expertise: Vendor spend analysis, discount trends, alternative methodologies.
  • Excellent time management and organization skills.
  • Must be forward-thinking, process-centric, and flexible.
  • Able to communicate effectively with executives.
  • This job is a process management fully hands-on position managing people through influence.

Job Type: Full-time

Position Available: Financial Data Analyst CA

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This position will work closely with Corporate Finance and Sales Operations to translate data into useful information, recommend and implement tools to make work more automated, eliminate repetitive data entry, increase efficiency and accuracy, and if successful; fulfill a more strategy-driven, not spreadsheet-driven, role.

  • Move the organization from transactional work to continuous Accounting Finance and Sales Operations processing by eliminating bottlenecks and creating a real-time, more accurate picture of the data on a day-to-day vs. month-to-month basis.
  • Eliminate gaps and overlaps of cross-functional work.
  • Work with Salesforce, Avalara, Google sheets, and Office SW.
  • Ensure that data and processes are in accordance with GAAP.
  • Gather data from multiple sources and translate it into business intelligence without compromising data integrity.
  • Create a repository for multiple uses of extracted, refined data.
  • Prepare reports for management.

Qualifications

  • BA or BS in Finance, Accounting, or Economics.
  • Minimum 5 years experience, including creating financial models, data sourcing, and validation.
  • Experienced with business intelligence solutions such as Data Studio, Tableau, or Power BI.
  • Computer science knowledge is a plus.
  • Modeling expertise in Google Sheets and Excel.
  • Knowledge of Salesforce, Avalara, Netsuite preferred.

Job Type: Full-time

Position Available: Senior Strategic Account ExecutiveCA

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iXsystems is seeking a world-class Senior Strategic Account Executive to manage existing critical accounts. This high-profile role reports directly to the VP of Worldwide Sales and is responsible for maintaining and growing the highest-profile corporate accounts for the company by providing peerless customer satisfaction and facilitating the consultative sales of servers, storage, and other adjacent data center infrastructure products.

Duties/Responsibilities:

  • Build and maintain strong relationships between 5-10 existing, major corporate accounts (between $10-40 Million in annual revenue)
  • Leads the customer account planning cycle and ensures assigned customers’ needs and expectations are met by the company.
  • Communicate regularly with clients, resolve client queries, and increase revenue by promoting product innovation.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Leads solution development efforts that best address customer needs while coordinating the involvement of all necessary company personnel.
  • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations.
  • Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
  • Performs other duties as assigned.

Supervisory Responsibilities:

  • None presently.

Required Skills/Abilities:

  • Mandatory: Extensive knowledge of servers & data center technologies, including designing/configuring server configurations from companies such as SuperMicro, Gigabyte, Tyan, ASUS, etc.
  • Superior interpersonal and customer service skills.
  • Excellent sales and negotiation skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Salesforce CRM & Google G-Suite (Gmail/google docs, etc) or similar software.

Organizational Alignment:

  • Reports to the VP of Worldwide Sales, with a dotted line to Executive Vice President.
  • Enlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.
  • Closely coordinates company executive involvement with customer management.
  • Works closely with Customer Service Representatives to ensure customer satisfaction and problem resolution.

Education and Experience:

  • Minimum seven years of strategic sales experience in a business-to-business sales environment.
  • Extensive knowledge of servers, storage, and data center technologies.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 25 pounds at times.
  • Must be able to travel up to 25%

Please submit your resume and cover letter in PDF format.

Job Type: Full-time

Position Available: Sales Engineer (Storage & Data Center) CA TN

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iXsystems, the company behind the world’s most popular software-defined storage software, FreeNAS, and its enterprise counterpart, TrueNAS, is looking for dynamic Sales Engineers to work closely with the Account Management Team as part of the Sales Division. At iX, Sales Engineers handle the technical aspects of the sales cycle, including the delivery of technical presentations, training and enabling channel partners, and ensuring successful customer deployments. You will also work closely with the Product Management and Engineering Teams to help define and evolve our product line, based on customer demand and field feedback. You will be joining a fun, passionate Sales Team in an important role that has the ability to make a direct impact to iXsystems’ growth, while evangelizing iXsystems Open Source and commercial products that are both the best value in Enterprise Storage.

Key Qualifications

  • Ability to consume and deliver technical material on OpenZFS and the TrueNAS/FreeNAS storage products along with adjacent datacenter technologies
  • Excellent technical understanding of SAN/NAS technology and storage/network performance
  • Familiarity with backup, cloud, file system architecture, and virtualization technology
  • Excellent understanding of VM technology, including VMware ESXi, Hyper-V, XenServer, and/or KVM hypervisors
  • Ability to present and communicate the above to both technical and non-technical audiences, as well as explain cost, TCO, and ROI models at a basic level to Executives and Finance Departments
  • Extensive knowledge of, or interest in, Open Source software
  • Keen understanding of the B2B IT sales processes and cycle
  • Excellent communication, problem-solving, and critical-thinking skills
  • Familiarity with CRM systems
  • Ability to travel for work (up to 25%)

Responsibilities

  • Provide pre-sales technical assistance to the Sales Team in generating net-new business by assessing and determining customer storage/server requirements and then designing appropriate solutions
  • Prepare and deliver technical presentations and product demos that generate rapport with customers and prospects by addressing technical questions
  • Gain customer acceptance by explaining or demonstrating cost reductions and operations improvements to be had with iXsystems products
  • Maintain customer records with technical notes in SalesForce.com
  • Help with the successful deployment of new storage and server systems both remotely and occasionally on-site
  • Provide post-sales technical account management support by helping uncover new opportunities in existing accounts
  • Assist Support Team in solving problems with customer installed equipment
  • Act as customer-liaison to the Product Management and Engineering teams by gathering and reporting on customer feedback and feature demands
  • Help in researching, benchmarking, and testing existing products and various adjacent applications
  • Stay abreast of storage and server market and competitor trends
  • Provide product training to internal Sales Team, Channel Partners, and end customers

Education

  • BS in Engineering or similar technical degree
  • 2+ years experience as a Storage Sales Engineer or 3+ years experience with enterprise storage (either in the Storage industry or as an end user)
  • Experience with OpenZFS, FreeBSD, Open Source software, or FreeNAS/TrueNAS is a plus
  • VMware or storage certifications are a plus

To apply, please email your resumé (PDF) to careers@ixsystems.com.

Position Available: Tier 1 Customer Support Engineer (Enterprise Storage) CA TN

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iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS), is on the lookout for committed, experienced and enthusiastic Customer Support Engineers to provide advanced support of escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in fielding support cases. Candidate should have administration experience across storage-based technologies along with configuring associated applications deployed across heterogeneous Operating Systems (Windows, Unix, Mac) environments and the ability to handle multiple priorities at once. Familiarity of enterprise storage concepts along with awareness of networking infrastructure components across a variety of network architectures is highly desired. Strong customer focus is also a must along with demonstrable troubleshooting and configuration competency in a wide variety of categories, including:
  • Solid competency of: UNIX (especially FreeBSD), Linux, Windows, OS X, VMWare/Xen
  • Networking and file protocol experience: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
  • Directory services experience: LDAP, NIS, ADS
  • Storage functionality: SAN, NAS, RAID levels, LUNs, multipathing, and ZFS specific knowledge
  • Good understanding of Layer 2/3 protocols and high availability concepts
  • Ability to configure as well as review configurations of associated protocols and settings
  • Experience working in a support organization dealing with enterprise customers
  • Ability and desire to quickly learn new technologies and products
  • General understanding of Disaster Recovery concepts and their implementations
  • Familiarity with Bourne/Bash, Python, Django, Perl highly desirable

Benefits:

  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA or Knoxville, TN offices; remote employees with significant experience and a proven ability to work largely unsupervised will be considered.

Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest. Please email your resumé (PDF) to careers@ixsystems.com.

Position Available: Tier 2 Customer Support Engineer (Enterprise Storage) CA TN

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iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS), is on the lookout for committed, experienced and enthusiastic Customer Support Engineers to provide advanced support of escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in handling complex support cases as well as interface with Engineering and appropriate departments as needed. Candidate must have administration experience across storage-based technologies plus associated applications deployed across heterogeneous Operating Systems (Windows, Unix, Mac) with the ability to handle multiple priorities at once. Understanding of enterprise storage concepts along with awareness of networking infrastructure components across a variety of network architectures and the ability to reproduce customer deployment scenarios is required. Strong customer focus is also a must along with demonstrable troubleshooting competency in a wide variety of categories, including:
  • Solid administration of: UNIX (especially FreeBSD), Linux, Windows, OS X, VMWare/Xen
  • Networking and file protocol experience: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
  • Directory services experience: LDAP, NIS, ADS
  • Storage functionality: SAN, NAS, RAID levels, LUNs, multipathing, and ZFS specific knowledge
  • Network packet capture/analysis experience, understanding of Layer 2/3 protocols and HA
  • Experience performing debugging through log reviews and associate outputs
  • Experience working in a support organization dealing with enterprise customers
  • Ability and desire to quickly learn new technologies and products
  • Share knowledge and experience through documentation and mentoring
  • Working understanding of Disaster Recovery concepts and their implementations
  • Familiarity with Bourne/Bash, Python, Django, Perl highly desirable

Benefits:

  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA or Knoxville, TN offices; remote employees with significant experience and a proven ability to work largely unsupervised will be considered

Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest. Please email your resumé (PDF) to careers@ixsystems.com.

Position Available: Tier 3 Customer Support Engineer (Enterprise Storage) CA TN

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iXsystems, an industry leader in open source storage solutions (FreeNAS, TrueNAS, TrueOS), is on the lookout for committed, experienced and enthusiastic Customer Support Engineer to provide advanced support of complex escalation cases. We are therefore looking for individuals who are highly driven and able to work closely within the Support Team in handling complex support cases as well as interface with Engineering and appropriate departments as needed. Candidate must have engineering experience across multiple storage-based technologies plus associated applications deployed across heterogeneous Operating Systems with the ability to handle multiple priorities at once. Expert mastery of enterprise storage and networking deployments across a variety of architectures and the ability to reproduce complex customer deployment scenarios is required. Ability to travel to customer sites when needed. Strong customer focus is also a must along with demonstrable troubleshooting expertise through the following skills and experiences:
  • Engineering expertise with: UNIX (especially FreeBSD), Linux, Windows, OS X, VMWare/Xen
  • Networking and file protocol expertise: TCP/IP, CIFS/SMB, NFS, AFP, iSCSI, HTTP, FTP
  • Directory services expertise: LDAP, Open Directory, ADS
  • Storage expertise: SAN, NAS, RAID levels, LUNs, multipathing, and extensive ZFS knowledge
  • Expertise in tuning systems, networks, and applications (with a focus around storage)
  • Disaster Recovery and Data Backup deployment expertise across multiple architectures
  • Complex network packet capture/analysis, expertise across the OSI Network protocols and HA
  • Expert in performing debugging through log reviews and associate outputs
  • Extensive experience working in support organizations dealing with enterprise customers
  • Ability to effectively communicate across a wide range of technical and business audiences
  • Extensive understanding of complex technical and business concepts
  • Share knowledge and experience through documentation and lead mentoring
  • Ability as well as desire to quickly learn new technologies and products
  • Bourne/Bash, Python, Django, Perl programming experience

Benefits:

  • Great working environment, contributing and participating in a great team
  • Ability to work closely with a popular open source project, as well as commercial variants
  • Health/Dental coverage after 90 days
  • Compensation is competitive, based on experience
  • All work to be done on-site at our San Jose, CA or Knoxville, TN offices; remote employees with significant experience and a proven ability to work largely unsupervised will be considered

Qualified candidates should respond with a copy of their current resumé as well as any pertinent contact details so that we can arrange a short phone conversation to assess our mutual interest. Please send your resumé (PDF) to careers@ixsystems.com.

Position Available: Account Manager – Servers/Storage CA TN

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Storage background is a must, with 2-3 years minimum sales and biz dev experience. Server/storage-specific Sales background a plus. Highly-competitive, uncapped earning potential in a fun, fast-paced, close-knit & collaborative environment. iXsystems is an employee-owned, employee-second (second only to customers, of course!) company that has the lowest employee turnover in the industry.

If you think you’re a fit, send a resume to careers@ixsystems.com and tell us why!

Open-Source Internship Opportunities CA TN

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iXsystems is a proud sponsor and advocate of Open Source in many forms. It directly sponsors the FreeNAS and TrueOS projects, which are FreeBSD based and used by hundreds of thousands of fans world-wide. iX is always looking for fresh talent to get introduced to the Open Source world of development. Students who are looking for college credit, as well as graduates are welcome to apply. Internships typically last 3 months in length, but may be extended depending on the scope of the project being worked on. Interested applicants please send a resume (PDF form preferred) into careers@ixsystems.com

Internship Opportunities CA TN

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We are also looking for ambitious individuals to fill internship positions in a variety of departments within iXsystems (Tech, Marketing, Sales, etc.). Students looking for college credit as well as graduates are welcome to apply. Internships are usually 3 months in length although may extend longer depending on the scope of the project being completed. If interested, please email your resumé (PDF) to careers@ixsystems.com.