UPS connection not working

[YanosSr]

Why Linux is so complicated? Starting to think I'd rather go back on Windows Server for my home use...

Yet another UPS communication problem. My UPS is a Tripp Lite SMART1300LCD. It is listed in the NUT and when I configure it in FreeNAS-11.1 and start the UPS Service, I get this on the console:

Code:

root: /usr/local/etc/rc.d/nut: WARNING: failed precmd routine for nut
upsmon[19875]: UPS [SMART1300LCDT]: connect failed: Connection failure: Connection refused

While reading, I used the command: upsd -DD, This is the output:

Code:

Network UPS Tools upsd 2.7.4												   
   0.000000	 fopen /var/db/nut/upsd.pid: No such file or directory		   
   0.000229	 listening on 0.0.0.0 port 3493								 
   0.000497	 Can't connect to UPS [SMART1300LCDT] (usbhid-ups-SMART1300LCDT):
 No such file or directory													 
   0.000540	 /usr/local/etc/nut/cmdvartab not found - disabling descriptions 
   0.000587	 user_add_action: adding 'login' for upsmon					 
   0.000605	 user_add_action: adding 'master' for upsmon					 
   0.000609	 user_add_action: adding 'fsd' for upsmon   

Sure I'm missing something. I thought it would be a walk in the park to configure this, but lost my mind after hours of reading...

 

[DrKK]

Did you indicate the correct port in the services->UPS->properties screen? This is the message you get if you have the wrong port. Each USB has a port indicator on it. If you want to see what it is, unplug and plug in the UPS, and you should see a console message in the footer. (Turn on "footer messages" in the system screen).

 

[YanosSr]

DrKK,

Thank you. I have tried several times. It is connected to the right port but still not working. I also changed the USB cable, just in case. When I connect the UPS to a Windows system, it's working fine.

Code:

ugen0.2: <Tripp Lite TRIPP LITE UPS> at usbus0 (disconnected)
uhid0: at uhub0, port 8, addr 1 (disconnected)
uhid0: detached
upsmon[19875]: UPS [SMART1300LCDT]: connect failed: Connection failure: Connection refused

Also, see attached screenshot.

Thank you.

 

[Nick2253]

According to NUT, the correct driver for this UPS is usbhid-ups: http://networkupstools.org/ddl/Tripp_Lite/SMART1300LCDT.html

 

[Redcoat]

According to NUT, the correct driver for this UPS is usbhid-ups: http://networkupstools.org/ddl/Tripp_Lite/SMART1300LCDT.html

I took a look at this too. In the UPS configuration menu, the selection made by the OP is "subtitled" usbhid-ups. I think his choice is at least logical based on the NUT info and FreeNAS's GUI presentation.

 

[DrKK]

I can't imagine why this wouldn't be working if he's using ANY of the settings that use usbhid-ups, and that he has the right port.

If both of those obtain, then I'm out of ideas, especially if what he says that it works on his Windows box is correct.

 

[BigDave]

I have no idea if this would matter but...

I was wondering if the version number of the Network UPS Tools User Manual found here.
networkupstools.org/docs/user-manual.chunked/index.html

In the table of contents, go down to A.) Glossary and under that D.) Hardware Compatibility List, clicking on D. takes you here.
networkupstools.org/docs/user-manual.chunked/apd.html

That page has a link to the Online HCL
Last updated 2016-03-09 14:27:49 -- Network UPS Tools 2.7.4

Clicking on the above link takes you here.
networkupstools.org/stable-hcl.html

After searching THIS version (2.7.4) which was verified at the very bottom of the web page, the OP's hardware (SMART1300LCD) seems to be missing from this document.

I would respectfully suggest trying a different USB port on the FreeNAS server
and/or trying a serial port configuration. Good luck

 

[Redcoat]

the OP's hardware (SMART1300LCD) seems to be missing from this document.

Yes, I saw that too. So I went to the users manual for the SMART 1300LCD and found that it was a common manual for the SMART 1500LCD also, making no differentiation on operation, so I discounted the significance of it not being on the NUT list.

 

[Redcoat]

Hmmmm... see this thread https://forums.freenas.org/index.ph...tween-ups-port-settings-and-device-log.60440/ for possible similar issue.

 

[DrKK]

Well do this then.

Try each and every USB port address in the UPS/NUT services config. See if one of them works.

 

[Ericloewe]

I think NUT automagically determines the USB port and ignores the setting.

 

[YanosSr]

Thank you everyone. I will make some tests based on your comments. I'll come back with the results.

 

[SweetAndLow]

I think NUT automagically determines the USB port and ignores the setting.

This is correct when using USB hid devices. You can literally put any value in that field it gets ignored.

 

[YanosSr]

Ok. Last try. Otherwize, I give up.

I did reset my UPS just in case. Tried to connect to USB 2.0 and USB 3.1 ports with no luck. I run the command

Code:

/usr/local/libexec/nut/usbhid-ups -a smart1300lcdt -DDD

and the output is below. Does anyone have an idea?
Thank you.

 

[Chris Moore]

Ok. Last try. Otherwize, I give up.

I did reset my UPS just in case. Tried to connect to USB 2.0 and USB 3.1 ports with no luck. I run the command

Code:

/usr/local/libexec/nut/usbhid-ups -a smart1300lcdt -DDD

and the output is below. Does anyone have an idea?
Thank you.

Did you ever get this sorted out?

 

[YanosSr]

@Chris Moore, unfortunately, I'm not a Linux guy, so I switched back to a Windows Server and got it running as I was expecting it under 3 hours. Saddly, I gave up on Freenas.
Thank you.

 

[Chris Moore]

I'm not a Linux guy

I looked over the conversation thread and I think I identified what the problem was...
Sorry that you gave up on it, but FreeNAS is based on FreeBSD, which is Unix, not Linux.
If you ever want to give it another try, the ZFS file system is a very good thing for the protection of your data.
Maybe when your current version of Windows needs to be replaced, you might try again then instead of buying another Microsoft product.

 

[BetYourBottom]

I looked over the conversation thread and I think I identified what the problem was...

If you think you identified the problem then you should always say what you think it was. That way people searching a similar issue can see your response and it might help them if not the OP.

 

[gameoffuture]

I have SMART1500LCDT and have the same issue. Cannot get it to work. What was the solution for this?

 

[seanm]

FreeNAS just uses NUT, you might instead want to look through the tickets of the NUT project itself:

https://github.com/networkupstools/nut/issues

I've also not got NUT to work with my UPS. My impression is that the NUT project is moribund. :( For example, the last release was 3 years ago.