SOLVED Failed SMART usage Attribute: 1 Raw_Read_Error_Rate

[adorobis]

Dear Experts,
Since several weeks I have recurring error in the log:
Device: /dev/ada3, Read SMART Self-Test Log Failed
no other errors or issues existed. Since yesterday the following error has occured as well:
Device: /dev/ada3, Failed SMART usage Attribute: 1 Raw_Read_Error_Rate
the console shows

Code:

Nov 13 08:49:20 homeserwer (ada3:ata3:0:1:0): WRITE_DMA48. ACB: 35 00 30 d6 e0 40 c3 00 00 00 60 00
Nov 13 08:49:20 homeserwer (ada3:ata3:0:1:0): CAM status: ATA Status Error
Nov 13 08:49:20 homeserwer (ada3:ata3:0:1:0): ATA status: 51 (DRDY SERV ERR), error: 84 (ICRC ABRT )
Nov 13 08:49:20 homeserwer (ada3:ata3:0:1:0): RES: 51 84 30 d6 e0 c3 c3 00 00 60 00
Nov 13 08:49:20 homeserwer (ada3:ata3:0:1:0): Retrying command, 3 more tries remain
Nov 13 08:51:08 homeserwer (ada3:ata3:0:1:0): READ_DMA48. ACB: 25 00 40 97 01 40 63 01 00 00 08 00
Nov 13 08:51:08 homeserwer (ada3:ata3:0:1:0): CAM status: ATA Status Error
Nov 13 08:51:08 homeserwer (ada3:ata3:0:1:0): ATA status: 51 (DRDY SERV ERR), error: 84 (ICRC ABRT )
Nov 13 08:51:08 homeserwer (ada3:ata3:0:1:0): RES: 51 84 40 97 01 63 63 01 00 08 00
Nov 13 08:51:08 homeserwer (ada3:ata3:0:1:0): Retrying command, 3 more tries remain
Nov 13 09:00:19 homeserwer (ada3:ata3:0:1:0): READ_DMA48. ACB: 25 00 48 77 12 40 c4 00 00 00 58 00
Nov 13 09:00:19 homeserwer (ada3:ata3:0:1:0): CAM status: ATA Status Error
Nov 13 09:00:19 homeserwer (ada3:ata3:0:1:0): ATA status: 51 (DRDY SERV ERR), error: 84 (ICRC ABRT )
Nov 13 09:00:19 homeserwer (ada3:ata3:0:1:0): RES: 51 84 48 77 12 c4 c4 00 00 58 00
Nov 13 09:00:19 homeserwer (ada3:ata3:0:1:0): Retrying command, 3 more tries remain
Nov 13 09:02:51 homeserwer (ada3:ata3:0:1:0): WRITE_DMA48. ACB: 35 00 38 cd ae 40 e2 00 00 00 10 00
Nov 13 09:02:51 homeserwer (ada3:ata3:0:1:0): CAM status: ATA Status Error
Nov 13 09:02:51 homeserwer (ada3:ata3:0:1:0): ATA status: 51 (DRDY SERV ERR), error: 84 (ICRC ABRT )
Nov 13 09:02:51 homeserwer (ada3:ata3:0:1:0): RES: 51 84 38 cd ae e2 e2 00 00 10 00
Nov 13 09:02:51 homeserwer (ada3:ata3:0:1:0): Retrying command, 3 more tries remain
Nov 13 09:13:01 homeserwer (ada3:ata3:0:1:0): READ_DMA48. ACB: 25 00 b8 5d b5 40 c3 00 00 00 58 00
Nov 13 09:13:01 homeserwer (ada3:ata3:0:1:0): CAM status: ATA Status Error
Nov 13 09:13:01 homeserwer (ada3:ata3:0:1:0): ATA status: 51 (DRDY SERV ERR), error: 84 (ICRC ABRT )
Nov 13 09:13:01 homeserwer (ada3:ata3:0:1:0): RES: 51 84 b8 5d b5 c3 c3 00 00 58 00
Nov 13 09:13:01 homeserwer (ada3:ata3:0:1:0): Retrying command, 3 more tries remain

and running smartctl for that drive:

Code:

root@homeserwer:~ # smartctl -a /dev/ada3
smartctl 7.1 2019-12-30 r5022 [FreeBSD 12.2-RC3 amd64] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Red
Device Model:     WDC WD40EFRX-68N32N0
Serial Number:    WD-WCC7K3NR31XY
LU WWN Device Id: 5 0014ee 2648cbb70
Firmware Version: 82.00A82
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:    Fri Nov 13 09:17:05 2020 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (  39) The self-test routine was interrupted
                                        by the host with a hard or soft reset.
Total time to complete Offline
data collection:                (44520) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 472) minutes.
Conveyance self-test routine
recommended polling time:        (   5) minutes.
SCT capabilities:              (0x303d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   168   167   021    Pre-fail  Always       -       6591
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       118
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   067   067   000    Old_age   Always       -       24529
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       118
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       76
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       75
194 Temperature_Celsius     0x0022   110   104   000    Old_age   Always       -       40
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   198   000    Old_age   Always       -       223775
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Interrupted (host reset)      70%     24496         -
# 2  Extended offline    Interrupted (host reset)      70%     24329         -
# 3  Extended offline    Completed without error       00%     24168         -
# 4  Extended offline    Completed without error       00%     23999         -
# 5  Extended offline    Completed without error       00%     23831         -
# 6  Extended offline    Completed without error       00%     23664         -
# 7  Extended offline    Completed without error       00%     23498         -
# 8  Extended offline    Completed without error       00%     23330         -
# 9  Extended offline    Completed without error       00%     23162         -
#10  Extended offline    Completed without error       00%     22995         -
#11  Extended offline    Completed without error       00%     22827         -
#12  Extended offline    Completed without error       00%     22659         -
#13  Extended offline    Completed without error       00%     22491         -
#14  Extended offline    Completed without error       00%     22325         -
#15  Extended offline    Completed without error       00%     22157         -
#16  Extended offline    Completed without error       00%     21989         -
#17  Extended offline    Completed without error       00%     21820         -
#18  Extended offline    Completed without error       00%     21653         -
#19  Extended offline    Completed without error       00%     21486         -
#20  Extended offline    Completed: read failure       50%     21311         3212679328
#21  Extended offline    Completed: read failure       50%     21143         3212679328
2 of 2 failed self-tests are outdated by newer successful extended offline self-test # 3

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Any suggestions what can be wrong? Or should I already replace the drive?
Thanks in advance for help!

 

[adorobis]

Short update: following some other users having similar problem, I've replaced a sata cable. Issue still persists, the same errors in the console as above.

 

[sretalla]

199 UDMA_CRC_Error_Count 0x0032 200 198 000 Old_age Always - 223775

You might have a cabling problem... CRC errors indicate connectivity or the controller (port).

Consider using a different SATA port and see if it persists.

The SMART data indicates that the disk should be OK (a couple of doubts about one block, but that seems to have recovered somehow).

 

[adorobis]

Consider using a different SATA port and see if it persists.

Luckily I have one port free, after switching the disk to it the errors are not showing up anymore. But looking at other disks the attribute 199 UDMA_CRC_Error_Count is also in high numbers (ada0: 187601 and ada2: 2407) but 0 one 4th disk.
But now I can see similar errors on ada0:

Code:

Nov 13 13:20:45 homeserwer (ada0:ata2:0:0:0): READ_DMA48. ACB: 25 00 60 29 58 40 be 01 00 00 58 00
Nov 13 13:20:45 homeserwer (ada0:ata2:0:0:0): CAM status: ATA Status Error
Nov 13 13:20:45 homeserwer (ada0:ata2:0:0:0): ATA status: 51 (DRDY SERV ERR), error: 84 (ICRC ABRT )
Nov 13 13:20:45 homeserwer (ada0:ata2:0:0:0): RES: 51 84 60 29 58 be be 01 00 58 00
Nov 13 13:20:45 homeserwer (ada0:ata2:0:0:0): Retrying command, 3 more tries remain

Would that suggest a controller failure or just bad quality controller? If failure I would need to replace motherboard (and probably more as this is an old system).

 

[sretalla]

Would that suggest a controller failure or just bad quality controller? If failure I would need to replace motherboard (and probably more as this is an old system).

Maybe both... there are certainly indicators pointing you in the direction of a board replacement, so it is perhaps time to follow them.

 

[adorobis]

Let's see. For now I'll try to extend its life with new sata controller. In the meantime, I will plan upgrade. In my case I use old hardware from PC to build the NAS maybe this time I'll do it the other way round. Hopefully achieving much lower power consumption. Is there a good guide for good enough low energy hardware? Ideally in mATX form factor with 5-6 sata ports.

 

[adorobis]

Solved: I have installed a PCI SATA adapter (PCE8SAT-M01 based on Marvell 88SE9215 chip) and connected all hard drives to it. No more CRC errors and now the drives work at full SATA 3 speed. So no need for full system upgrade (yet).

 

[sretalla]

based on Marvell 88SE9215 chip

Caution... Marvell SATA controllers are known by some folks in this forum to not work very well in the long term, so even though it may seem like this is all done, you're much better considering a (relatively cheap from e-bay or whatever) LSI HBA card instead.

 

[adorobis]

Caution... Marvell SATA controllers are known by some folks in this forum to not work very well in the long term, so even though it may seem like this is all done, you're much better considering a (relatively cheap from e-bay or whatever) LSI HBA card instead.

Thanks, I should have read a bit more before purchasing the controller. Indeed, it would not be much more expensive. Anyway, I'll be watching it hoping it will survive couple more years and then I'll probably replace the whole system for something low power.