Device: /dev/da0 [SAT], Self-Test Log error count increased from 0 to 1

lmannyr · Jan 21, 2017

This is my first error. Looking for some advise. I received an email today saying "Device: /dev/da0 [SAT], Self-Test Log error count increased from 0 to 1"

The FreeNAS GUI Storage->Status still says "HEALTHY".

Running on a RAIDZ2.

These are the results.

Code:

[root@freenas] ~# smartctl -a /dev/da0

smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)

Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org


=== START OF INFORMATION SECTION ===

Model Family:	 Western Digital Red

Device Model:	 WDC WD40EFRX-68WT0N0

Serial Number:	WD-WCC4E3JH4VTC

LU WWN Device Id: 5 0014ee 2b6efe9d6

Firmware Version: 82.00A82

User Capacity:	4,000,787,030,016 bytes [4.00 TB]

Sector Sizes:	 512 bytes logical, 4096 bytes physical

Rotation Rate:	5400 rpm

Device is:		In smartctl database [for details use: -P show]

ATA Version is:   ACS-2 (minor revision not indicated)

SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)

Local Time is:	Sat Jan 21 10:33:18 2017 EST

SMART support is: Available - device has SMART capability.

SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED


General SMART Values:

Offline data collection status:  (0x00)	Offline data collection activity

					was never started.

					Auto Offline Data Collection: Disabled.

Self-test execution status:	  ( 121)	The previous self-test completed having

					the read element of the test failed.

Total time to complete Offline 

data collection:		 (54240) seconds.

Offline data collection

capabilities:			 (0x7b) SMART execute Offline immediate.

					Auto Offline data collection on/off support.

					Suspend Offline collection upon new

					command.

					Offline surface scan supported.

					Self-test supported.

					Conveyance Self-test supported.

					Selective Self-test supported.

SMART capabilities:			(0x0003)	Saves SMART data before entering

					power-saving mode.

					Supports SMART auto save timer.

Error logging capability:		(0x01)	Error logging supported.

					General Purpose Logging supported.

Short self-test routine 

recommended polling time:	 (   2) minutes.

Extended self-test routine

recommended polling time:	 ( 542) minutes.

Conveyance self-test routine

recommended polling time:	 (   5) minutes.

SCT capabilities:		   (0x703d)	SCT Status supported.

					SCT Error Recovery Control supported.

					SCT Feature Control supported.

					SCT Data Table supported.


SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate	 0x002f   200   200   051	Pre-fail  Always	   -	   3

  3 Spin_Up_Time			0x0027   174   174   021	Pre-fail  Always	   -	   8258

  4 Start_Stop_Count		0x0032   100   100   000	Old_age   Always	   -	   48

  5 Reallocated_Sector_Ct   0x0033   200   200   140	Pre-fail  Always	   -	   0

  7 Seek_Error_Rate		 0x002e   100   253   000	Old_age   Always	   -	   0

  9 Power_On_Hours		  0x0032   086   086   000	Old_age   Always	   -	   10771

 10 Spin_Retry_Count		0x0032   100   253   000	Old_age   Always	   -	   0

 11 Calibration_Retry_Count 0x0032   100   253   000	Old_age   Always	   -	   0

 12 Power_Cycle_Count	   0x0032   100   100   000	Old_age   Always	   -	   48

192 Power-Off_Retract_Count 0x0032   200   200   000	Old_age   Always	   -	   46

193 Load_Cycle_Count		0x0032   200   200   000	Old_age   Always	   -	   152

194 Temperature_Celsius	 0x0022   115   107   000	Old_age   Always	   -	   37

196 Reallocated_Event_Count 0x0032   200   200   000	Old_age   Always	   -	   0

197 Current_Pending_Sector  0x0032   200   200   000	Old_age   Always	   -	   0

198 Offline_Uncorrectable   0x0030   100   253   000	Old_age   Offline	  -	   0

199 UDMA_CRC_Error_Count	0x0032   200   200   000	Old_age   Always	   -	   0

200 Multi_Zone_Error_Rate   0x0008   200   200   000	Old_age   Offline	  -	   16


SMART Error Log Version: 1

No Errors Logged


SMART Self-test log structure revision number 1

Num  Test_Description	Status				  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Extended offline	Completed: read failure	   90%	 10764		 140972328

# 2  Short offline	   Completed without error	   00%	 10681		 -

# 3  Short offline	   Completed without error	   00%	 10585		 -

# 4  Short offline	   Completed without error	   00%	 10489		 -

# 5  Extended offline	Interrupted (host reset)	  70%	 10431		 -

# 6  Short offline	   Completed without error	   00%	 10389		 -

# 7  Short offline	   Completed without error	   00%	 10216		 -

# 8  Short offline	   Completed without error	   00%	  9983		 -

# 9  Extended offline	Completed without error	   00%	  9859		 -

#10  Short offline	   Completed without error	   00%	  9750		 -

#11  Short offline	   Completed without error	   00%	  9549		 -

#12  Short offline	   Completed without error	   00%	  9501		 -

#13  Short offline	   Completed without error	   00%	  9406		 -

#14  Extended offline	Completed without error	   00%	  9313		 -

#15  Short offline	   Completed without error	   00%	  9214		 -

#16  Short offline	   Completed without error	   00%	  9013		 -

#17  Short offline	   Completed without error	   00%	  8834		 -

#18  Short offline	   Completed without error	   00%	  8664		 -

#19  Extended offline	Completed without error	   00%	  8571		 -

#20  Short offline	   Completed without error	   00%	  8472		 -

#21  Short offline	   Completed without error	   00%	  8376		 -


SMART Selective self-test log data structure revision number 1

 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

	1		0		0  Not_testing

	2		0		0  Not_testing

	3		0		0  Not_testing

	4		0		0  Not_testing

	5		0		0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

Do I run the test again? Or is the DRIVE TOAST? If its toast, why is FreeNAS still saying "Healthy"?

lmannyr · Jan 21, 2017

Just got this email now...

"Device: /dev/da0 [SAT], 1 Currently unreadable (pending) sectors"

Jailer · Jan 21, 2017

A failed smart test qualifies it for RMA. You could keep an eye on it and see if it produces any more errors but if it were my drive I'd RMA it.

lmannyr · Jan 21, 2017

Ran a long SMART test. It finished within minutes. Results...

Code:

~# smartctl -a /dev/da0

smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)

Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org


=== START OF INFORMATION SECTION ===

Model Family:	 Western Digital Red

Device Model:	 WDC WD40EFRX-68WT0N0

Serial Number:	WD-WCC4E3JH4VTC

LU WWN Device Id: 5 0014ee 2b6efe9d6

Firmware Version: 82.00A82

User Capacity:	4,000,787,030,016 bytes [4.00 TB]

Sector Sizes:	 512 bytes logical, 4096 bytes physical

Rotation Rate:	5400 rpm

Device is:		In smartctl database [for details use: -P show]

ATA Version is:   ACS-2 (minor revision not indicated)

SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)

Local Time is:	Sat Jan 21 11:45:53 2017 EST

SMART support is: Available - device has SMART capability.

SMART support is: Enabled


=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: PASSED


General SMART Values:

Offline data collection status:  (0x00)	Offline data collection activity

					was never started.

					Auto Offline Data Collection: Disabled.

Self-test execution status:	  ( 121)	The previous self-test completed having

					the read element of the test failed.

Total time to complete Offline 

data collection:		 (54240) seconds.

Offline data collection

capabilities:			 (0x7b) SMART execute Offline immediate.

					Auto Offline data collection on/off support.

					Suspend Offline collection upon new

					command.

					Offline surface scan supported.

					Self-test supported.

					Conveyance Self-test supported.

					Selective Self-test supported.

SMART capabilities:			(0x0003)	Saves SMART data before entering

					power-saving mode.

					Supports SMART auto save timer.

Error logging capability:		(0x01)	Error logging supported.

					General Purpose Logging supported.

Short self-test routine 

recommended polling time:	 (   2) minutes.

Extended self-test routine

recommended polling time:	 ( 542) minutes.

Conveyance self-test routine

recommended polling time:	 (   5) minutes.

SCT capabilities:		   (0x703d)	SCT Status supported.

					SCT Error Recovery Control supported.

					SCT Feature Control supported.

					SCT Data Table supported.


SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate	 0x002f   200   200   051	Pre-fail  Always	   -	   25

  3 Spin_Up_Time			0x0027   174   174   021	Pre-fail  Always	   -	   8258

  4 Start_Stop_Count		0x0032   100   100   000	Old_age   Always	   -	   48

  5 Reallocated_Sector_Ct   0x0033   200   200   140	Pre-fail  Always	   -	   0

  7 Seek_Error_Rate		 0x002e   100   253   000	Old_age   Always	   -	   0

  9 Power_On_Hours		  0x0032   086   086   000	Old_age   Always	   -	   10772

 10 Spin_Retry_Count		0x0032   100   253   000	Old_age   Always	   -	   0

 11 Calibration_Retry_Count 0x0032   100   253   000	Old_age   Always	   -	   0

 12 Power_Cycle_Count	   0x0032   100   100   000	Old_age   Always	   -	   48

192 Power-Off_Retract_Count 0x0032   200   200   000	Old_age   Always	   -	   46

193 Load_Cycle_Count		0x0032   200   200   000	Old_age   Always	   -	   152

194 Temperature_Celsius	 0x0022   114   107   000	Old_age   Always	   -	   38

196 Reallocated_Event_Count 0x0032   200   200   000	Old_age   Always	   -	   0

197 Current_Pending_Sector  0x0032   200   200   000	Old_age   Always	   -	   1

198 Offline_Uncorrectable   0x0030   100   253   000	Old_age   Offline	  -	   0

199 UDMA_CRC_Error_Count	0x0032   200   200   000	Old_age   Always	   -	   0

200 Multi_Zone_Error_Rate   0x0008   200   200   000	Old_age   Offline	  -	   8


SMART Error Log Version: 1

No Errors Logged


SMART Self-test log structure revision number 1

Num  Test_Description	Status				  Remaining  LifeTime(hours)  LBA_of_first_error

# 1  Extended offline	Completed: read failure	   90%	 10772		 140968880

# 2  Extended offline	Completed: read failure	   90%	 10764		 140972328

# 3  Short offline	   Completed without error	   00%	 10681		 -

# 4  Short offline	   Completed without error	   00%	 10585		 -

# 5  Short offline	   Completed without error	   00%	 10489		 -

# 6  Extended offline	Interrupted (host reset)	  70%	 10431		 -

# 7  Short offline	   Completed without error	   00%	 10389		 -

# 8  Short offline	   Completed without error	   00%	 10216		 -

# 9  Short offline	   Completed without error	   00%	  9983		 -

#10  Extended offline	Completed without error	   00%	  9859		 -

#11  Short offline	   Completed without error	   00%	  9750		 -

#12  Short offline	   Completed without error	   00%	  9549		 -

#13  Short offline	   Completed without error	   00%	  9501		 -

#14  Short offline	   Completed without error	   00%	  9406		 -

#15  Extended offline	Completed without error	   00%	  9313		 -

#16  Short offline	   Completed without error	   00%	  9214		 -

#17  Short offline	   Completed without error	   00%	  9013		 -

#18  Short offline	   Completed without error	   00%	  8834		 -

#19  Short offline	   Completed without error	   00%	  8664		 -

#20  Extended offline	Completed without error	   00%	  8571		 -

#21  Short offline	   Completed without error	   00%	  8472		 -


SMART Selective self-test log data structure revision number 1

 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

	1		0		0  Not_testing

	2		0		0  Not_testing

	3		0		0  Not_testing

	4		0		0  Not_testing

	5		0		0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

Jailer · Jan 21, 2017

RMA it.

lmannyr · Jan 21, 2017

Does Western Digital send me a drive before I send them this one? Id hate to be down a drive while waiting for a drive to arrive. How long does the RMA process usually take?

Jailer · Jan 21, 2017

I personally have never had to RMA a drive but from what others have posted WD will do an advanced replacement RMA. I have no idea how long it takes.

joeschmuck · Jan 21, 2017

RMA the drive. Go to the WD website and do the Advanced Replacement. They will ask you for a credit card number and then ship you a hard drive. You will take the box and ship back the failed drive in it. The last time I did this the box came with a paid return shipping label, that was a few years ago.

lmannyr · Jan 21, 2017

is there a way to check the Min/Max the HD has seen in its life time?

Kevin Horton · Jan 21, 2017

lmannyr said:
is there a way to check the Min/Max the HD has seen in its life time?

The lifetime min and max temps are in the output from smartctl -x /dev/da0. The output is pretty long, so you could shorten it with smartctl -x /dev/da0 | grep "Min/Max"

BigDave · Jan 21, 2017

lmannyr said:
is there a way to check the Min/Max the HD has seen in its life time?

If you are talking about a temperature history, that I can give you.
From CLI prompt, type the following:
smartctl -l scttemp /dev/ada0 <<<put your drive label here in place of this example

Code:

[root@freenas] ~# smartctl -l scttemp /dev/ada4
smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF READ SMART DATA SECTION ===
SCT Status Version:  3
SCT Version (vendor specific):  258 (0x0102)
SCT Support Level:  1
Device State:  Active (0)
Current Temperature:  30 Celsius
Power Cycle Min/Max Temperature:  19/42 Celsius
Lifetime  Min/Max Temperature:  19/42 Celsius
Under/Over Temperature Limit Count:  0/0
Vendor specific:
01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version:  2
Temperature Sampling Period:  1 minute
Temperature Logging Interval:  1 minute
Min/Max recommended Temperature:  0/60 Celsius
Min/Max Temperature Limit:  -41/85 Celsius
Temperature History Size (Index):  478 (272)

Index  Estimated Time  Temperature Celsius
273  2017-01-21 05:48  30  ***********
...  ..(198 skipped).  ..  ***********
472  2017-01-21 09:07  30  ***********
473  2017-01-21 09:08  31  ************
...  ..( 13 skipped).  ..  ************
  9  2017-01-21 09:22  31  ************
  10  2017-01-21 09:23  30  ***********
...  ..(261 skipped).  ..  ***********
272  2017-01-21 13:45  30  ***********

[root@freenas] ~#

lmannyr · Jan 21, 2017

Kevin Horton said:
The lifetime min and max temps are in the output from smartctl -x /dev/da0. The output is pretty long, so you could shorten it with smartctl -x /dev/da0 | grep "Min/Max"

thanks....that gives me

Code:

smartctl -x /dev/da0 | grep "Min/Max"

Power Cycle Min/Max Temperature:	 30/45 Celsius

Lifetime	Min/Max Temperature:	 27/45 Celsius

Min/Max recommended Temperature:	  0/60 Celsius

Min/Max Temperature Limit:		   -41/85 Celsius

lmannyr · Jan 21, 2017

BigDave, That worked too. Thank you!!

lmannyr · Jan 21, 2017

I've requested an Advance RMA. WD sent me a shipping label via email to send the BAD drive back to them once I receive the replacement. So far, GREAT customer service. Do they send a new drive or a refurb?

BigDave · Jan 21, 2017

lmannyr said:
Do they send a new drive or a refurb?

RMA replacements are refurbished units (all manufacturers do this) but no need to worry,
your warranty will continue with the remainder of coverage the original drive was given when purchased.
It's a good practice to let your refurbished unit come to room temperature before applying power and
performance tests, many IT professionals will wait up to 24hrs. or longer for this to happen.

lmannyr · Jan 22, 2017

Should I and can I test the HDD with BADBLOCKS (I think that's what is done on initial NAS setup)? Or just pop it in and hope the replacement is good. How would I test it in the FreeNAS BOX. No other systems available to test on.

BigDave · Jan 22, 2017

lmannyr said:
Should I and can I test the HDD with BADBLOCKS (I think that's what is done on initial NAS setup)? Or just pop it in and hope the replacement is good. How would I test it in the FreeNAS BOX. No other systems available to test on.

It has probably been tested at the factory. I would pop it in
and immediately run and long smart test via the CLI. If no errors
are reported, add it into the pool and then do a scrub and check
zpool status command via SSH. Is the drive with errors still powered up in the machine?

lmannyr · Jan 22, 2017

Yes, the bad drive is still "ONLINE" with the pool.

When you say "CLI" do you mean SHELL?

joeschmuck · Jan 22, 2017

lmannyr said:
When you say "CLI" do you mean SHELL?

Yes he does, use the shell to issue the proper commands.

Robert Trevellyan · Jan 23, 2017

lmannyr said:
Should I and can I test the HDD with BADBLOCKS

Yes! There's no rush, you have a RAIDZ2 vdev and one bad sector on one drive, why skip the due diligence?

lmannyr said:
How would I test it in the FreeNAS BOX.

Install the drive and run badblocks on it from the command line. If you don't have a spare drive port, or you want to be super cautious, disconnect all the other drives first.

Important Announcement for the TrueNAS Community.

Device: /dev/da0 [SAT], Self-Test Log error count increased from 0 to 1

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