Hard drive Failure? Help please.

[eddie200112]

So yesterday I received this error message near the start of a scrub.

Device: /dev/da5 [SAT], failed to read SMART Attribute Data
Device: /dev/da5 [SAT], Read SMART Error Log Failed
The volume Ravenrock (ZFS) state is DEGRADED: One or more devices could not be opened. Sufficient replicas exist for the pool to continue functioning in a degraded state.
Device: /dev/da5 [SAT], not capable of SMART self-check
Device: /dev/da5 [SAT], Read SMART Self-Test Log Failed

I then found a troubleshooting guide
https://forums.freenas.org/index.ph...leshooting-guide-basic-common-failures.41026/

But I don't have any of the tell tale positive SMART failures so I don't know whats going on. Do I replace the drive anyway?

Ill upload the smart output here as well.

Code:

smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-RELEASE-p3 amd64] (local build)    
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org    
                                                                               
=== START OF INFORMATION SECTION ===                                           
Model Family:     Seagate NAS HDD                                              
Device Model:     ST4000VN000-1H4168                                           
Serial Number:    Z303A1YA                                                     
LU WWN Device Id: 5 000c50 07a985576                                           
Firmware Version: SC46                                                         
User Capacity:    4,000,787,030,016 bytes [4.00 TB]                            
Sector Sizes:     512 bytes logical, 4096 bytes physical                       
Rotation Rate:    5900 rpm                                                     
Form Factor:      3.5 inches                                                   
Device is:        In smartctl database [for details use: -P show]              
ATA Version is:   ACS-2, ACS-3 T13/2161-D revision 3b                          
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)                       
Local Time is:    Fri Jun  3 00:59:13 2016 CDT                                 
SMART support is: Available - device has SMART capability.                     
SMART support is: Enabled                                                      
                                                                               
=== START OF READ SMART DATA SECTION ===                                       
SMART overall-health self-assessment test result: PASSED 
General SMART Values:                                                          
Offline data collection status:  (0x82) Offline data collection activity       
                                        was completed without error.           
                                        Auto Offline Data Collection: Enabled. 
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever 
                                        been run.                              
Total time to complete Offline                                                 
data collection:                (  117) seconds.                               
Offline data collection                                                        
capabilities:                    (0x7b) SMART execute Offline immediate.       
                                        Auto Offline data collection on/off supp
ort.                                                                           
                                        Suspend Offline collection upon new    
                                        command.                               
                                        Offline surface scan supported.        
                                        Self-test supported.                   
                                        Conveyance Self-test supported.        
                                        Selective Self-test supported.         
SMART capabilities:            (0x0003) Saves SMART data before entering       
                                        power-saving mode.                     
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.               
                                        General Purpose Logging supported.     
Short self-test routine                                                        
recommended polling time:        (   1) minutes.                               
Extended self-test routine                                                     
recommended polling time:        ( 509) minutes.                               
Conveyance self-test routine                                                   
recommended polling time:        (   2) minutes.                               
SCT capabilities:              (0x10bd) SCT Status supported.                  
                                        SCT Error Recovery Control supported.  
                                        SCT Feature Control supported.         
                                        SCT Data Table supported.              
                                                                               
SMART Attributes Data Structure revision number: 10                            
Vendor Specific SMART Attributes with Thresholds:                              
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_
FAILED RAW_VALUE                                                               
  1 Raw_Read_Error_Rate     0x000f   114   100   006    Pre-fail  Always       -
       67666320                                                                
  3 Spin_Up_Time            0x0003   092   091   000    Pre-fail  Always       -
       0                                                                       
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -
       23                                                                     
5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -
       0                                                                       
  7 Seek_Error_Rate         0x000f   076   060   030    Pre-fail  Always       -
       45833380                                                                
  9 Power_On_Hours          0x0032   090   090   000    Old_age   Always       -
       9476                                                                    
10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -
       0                                                                       
12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -
       17                                                                      
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -
       0                                                                       
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -
       0                                                                       
188 Command_Timeout         0x0032   001   001   000    Old_age   Always       -
       339                                                                     
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -
       0                                                                       
190 Airflow_Temperature_Cel 0x0022   070   066   045    Old_age   Always       -
       30 (Min/Max 20/34)                                                      
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -
       0                                                            
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -
       15                                                                      
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -
       23                                                                      
194 Temperature_Celsius     0x0022   030   040   000    Old_age   Always       -
       30 (0 17 0 0 0)                                                         
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -
       0                                                                       
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -
       0                                                                       
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -
       0                                                                       
                                                                               
SMART Error Log Version: 1                                                     
No Errors Logged                                                               
                                                                               
SMART Self-test log structure revision number 1                                
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA
_of_first_error                                                                
# 1  Extended offline    Completed without error       00%      9472         - 
# 2  Short offline       Completed without error       00%      9429         - 
# 3  Short offline       Completed without error       00%      9237         -      
# 4  Short offline       Completed without error       00%      9045         - 
# 5  Short offline       Completed without error       00%      8853         - 
# 6  Extended offline    Completed without error       00%      8788         - 
# 7  Short offline       Completed without error       00%      8685         - 
# 8  Short offline       Completed without error       00%      8517         - 
# 9  Short offline       Completed without error       00%      8325         - 
#10  Short offline       Completed without error       00%      8133         - 
#11  Extended offline    Completed without error       00%      8068         - 
#12  Short offline       Completed without error       00%      7965         - 
#13  Short offline       Completed without error       00%      7773         - 
#14  Short offline       Completed without error       00%      7606         - 
#15  Short offline       Completed without error       00%      7415         - 
#16  Extended offline    Completed without error       00%      7327         - 
#17  Short offline       Completed without error       00%      7223         - 
#18  Short offline       Completed without error       00%      7103         - 
#19  Short offline       Completed without error       00%      7007         - 
#20  Short offline       Completed without error       00%      6911         - 
#21  Short offline       Completed without error       00%      6719         - 

                                                                               
SMART Selective self-test log data structure revision number 1                 
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS                                   
    1        0        0  Not_testing                                           
    2        0        0  Not_testing                                           
    3        0        0  Not_testing                                           
    4        0        0  Not_testing                                           
    5        0        0  Not_testing                                           
Selective self-test flags (0x0):                                               
  After scanning selected spans, do NOT read-scan remainder of disk.           
If Selective self-test is pending on power-up, resume after 0 minute delay.   
                                                                             

 

[Ericloewe]

Post the output of smartctl -x /dev/da5.

I assume the drive is attached to the LSI SAS 3008 on your motherboard, correct? What firmware version are you using?

Also, as per the forum rules, the following information would certainly help:

• System Configuration Information: Items marked with an asterisk “*” are required for a failure postings. However, all items are recommended and could simply be part of your tag-line.

1. * FreeNAS version (ex. “FreeNAS 9.2.1.6-Release 64-bit”)
   
2. * Hardware:
   
3. * Motherboard (Model)
   
4. * CPU (Model)
   
5. * RAM Size (in GB and model)
   
6. Hard Drives (Model), Quantity, and RAIDZ configuration
   
7. Add-On cards
   
8. For network connectivity, include details on your network hardware/configuration.

 

[eddie200112]

Code:

smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-RELEASE-p3 amd64] (local build)    
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org    
                                                                               
=== START OF INFORMATION SECTION ===                                           
Model Family:     Seagate NAS HDD                                              
Device Model:     ST4000VN000-1H4168                                           
Serial Number:    Z303A1YA                                                     
LU WWN Device Id: 5 000c50 07a985576                                           
Firmware Version: SC46                                                         
User Capacity:    4,000,787,030,016 bytes [4.00 TB]                            
Sector Sizes:     512 bytes logical, 4096 bytes physical                       
Rotation Rate:    5900 rpm                                                     
Form Factor:      3.5 inches                                                   
Device is:        In smartctl database [for details use: -P show]              
ATA Version is:   ACS-2, ACS-3 T13/2161-D revision 3b                          
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)                       
Local Time is:    Fri Jun  3 14:46:54 2016 CDT                                 
SMART support is: Available - device has SMART capability.                     
SMART support is: Enabled                                                      
AAM feature is:   Unavailable                                                  
APM feature is:   Disabled                                                     
Rd look-ahead is: Enabled                                                      
Write cache is:   Enabled          
ATA Security is:  Disabled, NOT FROZEN [SEC1]                                  
Wt Cache Reorder: Enabled                                                      
                                                                               
=== START OF READ SMART DATA SECTION ===                                       
SMART overall-health self-assessment test result: PASSED                       
                                                                               
General SMART Values:                                                          
Offline data collection status:  (0x82) Offline data collection activity       
                                        was completed without error.           
                                        Auto Offline Data Collection: Enabled. 
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever 
                                        been run.                              
Total time to complete Offline                                                 
data collection:                (  117) seconds.                               
Offline data collection                                                        
capabilities:                    (0x7b) SMART execute Offline immediate.       
                                        Auto Offline data collection on/off supp
ort.                                                                           
                                        Suspend Offline collection upon new    
                                        command.                               
                                        Offline surface scan supported.       
Self-test supported.                   
                                        Conveyance Self-test supported.        
                                        Selective Self-test supported.         
SMART capabilities:            (0x0003) Saves SMART data before entering       
                                        power-saving mode.                     
                                        Supports SMART auto save timer.        
Error logging capability:        (0x01) Error logging supported.               
                                        General Purpose Logging supported.     
Short self-test routine                                                        
recommended polling time:        (   1) minutes.                               
Extended self-test routine                                                     
recommended polling time:        ( 509) minutes.                               
Conveyance self-test routine                                                   
recommended polling time:        (   2) minutes.                               
SCT capabilities:              (0x10bd) SCT Status supported.                  
                                        SCT Error Recovery Control supported.  
                                        SCT Feature Control supported.         
                                        SCT Data Table supported.              
                                                                               
SMART Attributes Data Structure revision number: 10                            
Vendor Specific SMART Attributes with Thresholds:                              
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE  
1 Raw_Read_Error_Rate     POSR--   114   100   006    -    67666320          
  3 Spin_Up_Time            PO----   092   091   000    -    0                 
  4 Start_Stop_Count        -O--CK   100   100   020    -    23                
  5 Reallocated_Sector_Ct   PO--CK   100   100   010    -    0                 
  7 Seek_Error_Rate         POSR--   076   060   030    -    45833380          
  9 Power_On_Hours          -O--CK   090   090   000    -    9489              
10 Spin_Retry_Count        PO--C-   100   100   097    -    0                 
12 Power_Cycle_Count       -O--CK   100   100   020    -    17                
184 End-to-End_Error        -O--CK   100   100   099    -    0                 
187 Reported_Uncorrect      -O--CK   100   100   000    -    0                 
188 Command_Timeout         -O--CK   001   001   000    -    339               
189 High_Fly_Writes         -O-RCK   100   100   000    -    0                 
190 Airflow_Temperature_Cel -O---K   069   066   045    -    31 (Min/Max 20/34)
191 G-Sense_Error_Rate      -O--CK   100   100   000    -    0                 
192 Power-Off_Retract_Count -O--CK   100   100   000    -    15                
193 Load_Cycle_Count        -O--CK   100   100   000    -    23                
194 Temperature_Celsius     -O---K   031   040   000    -    31 (0 17 0 0 0)   
197 Current_Pending_Sector  -O--C-   100   100   000    -    0                 
198 Offline_Uncorrectable   ----C-   100   100   000    -    0                 
199 UDMA_CRC_Error_Count    -OSRCK   200   200   000    -    0                 
                            ||||||_ K auto-keep                                
                            |||||__ C event count   
||||___ R error rate                               
                            |||____ S speed/performance                        
                            ||_____ O updated online                           
                            |______ P prefailure warning                       
                                                                               
General Purpose Log Directory Version 1                                        
SMART           Log Directory Version 1 [multi-sector log support]             
Address    Access  R/W   Size  Description                                     
0x00       GPL,SL  R/O      1  Log Directory                                   
0x01           SL  R/O      1  Summary SMART error log                         
0x02           SL  R/O      5  Comprehensive SMART error log                   
0x03       GPL     R/O      5  Ext. Comprehensive SMART error log              
0x06           SL  R/O      1  SMART self-test log                             
0x07       GPL     R/O      1  Extended self-test log                          
0x09           SL  R/W      1  Selective self-test log                         
0x10       GPL     R/O      1  SATA NCQ Queued Error log                       
0x11       GPL     R/O      1  SATA Phy Event Counters log                     
0x15       GPL     R/W      1  SATA Rebuild Assist log                         
0x21       GPL     R/O      1  Write stream error log                          
0x22       GPL     R/O      1  Read stream error log                           
0x30       GPL,SL  R/O      9  IDENTIFY DEVICE data log        
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log                        
0xa1       GPL,SL  VS      20  Device vendor specific log                      
0xa2       GPL     VS    4496  Device vendor specific log                      
0xa8       GPL,SL  VS     129  Device vendor specific log                      
0xa9       GPL,SL  VS       1  Device vendor specific log                      
0xab       GPL     VS       1  Device vendor specific log                      
0xb0       GPL     VS    5176  Device vendor specific log                      
0xbe-0xbf  GPL     VS   65535  Device vendor specific log                      
0xc0       GPL,SL  VS       1  Device vendor specific log                      
0xc1       GPL,SL  VS      10  Device vendor specific log                      
0xc3       GPL,SL  VS       8  Device vendor specific log                      
0xc4       GPL,SL  VS       5  Device vendor specific log                      
0xd1       GPL,SL  VS       8  Device vendor specific log                      
0xe0       GPL,SL  R/W      1  SCT Command/Status                              
0xe1       GPL,SL  R/W      1  SCT Data Transfer                               
                                                                               
SMART Extended Comprehensive Error Log Version: 1 (5 sectors)                  
No Errors Logged                                                               
                                                                               
SMART Extended Self-test Log Version: 1 (1 sectors)                            
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA
_of_first_error  
# 1  Extended offline    Completed without error       00%      9472         - 
# 2  Short offline       Completed without error       00%      9429         - 
# 3  Short offline       Completed without error       00%      9237         - 
# 4  Short offline       Completed without error       00%      9045         - 
# 5  Short offline       Completed without error       00%      8853         - 
# 6  Extended offline    Completed without error       00%      8788         - 
# 7  Short offline       Completed without error       00%      8685         - 
# 8  Short offline       Completed without error       00%      8517         - 
# 9  Short offline       Completed without error       00%      8325         - 
#10  Short offline       Completed without error       00%      8133         - 
#11  Extended offline    Completed without error       00%      8068         - 
#12  Short offline       Completed without error       00%      7965         - 
#13  Short offline       Completed without error       00%      7773         - 
#14  Short offline       Completed without error       00%      7606         - 
#15  Short offline       Completed without error       00%      7415         - 
#16  Extended offline    Completed without error       00%      7327         - 
#17  Short offline       Completed without error       00%      7223         - 
#18  Short offline       Completed without error       00%      7103         - 
#19  Short offline       Completed without error       00%      7007         - 
                                                                               
SMART Selective self-test log data structure revision number 1                 
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS                                   
    1        0        0  Not_testing        
2        0        0  Not_testing                                           
    3        0        0  Not_testing                                           
    4        0        0  Not_testing                                           
    5        0        0  Not_testing                                           
Selective self-test flags (0x0):                                               
  After scanning selected spans, do NOT read-scan remainder of disk.           
If Selective self-test is pending on power-up, resume after 0 minute delay.    
                                                                               
SCT Status Version:                  3                                         
SCT Version (vendor specific):       522 (0x020a)                              
SCT Support Level:                   1                                         
Device State:                        Active (0)                                
Current Temperature:                    31 Celsius                             
Power Cycle Min/Max Temperature:     21/34 Celsius                             
Lifetime    Min/Max Temperature:     17/49 Celsius                             
Under/Over Temperature Limit Count:   0/0                                      
                                                                               
SCT Temperature History Version:     2                                         
Temperature Sampling Period:         1 minute                                  
Temperature Logging Interval:        94 minutes  
Min/Max recommended Temperature:      1/61 Celsius                             
Min/Max Temperature Limit:            2/60 Celsius                             
Temperature History Size (Index):    128 (34)                                  
                                                                               
Index    Estimated Time   Temperature Celsius                                  
  35    2016-05-26 06:34    28  *********                                      
  36    2016-05-26 08:08    29  **********                                     
...    ..(  2 skipped).    ..  **********                                     
  39    2016-05-26 12:50    29  **********                                     
  40    2016-05-26 14:24    30  ***********                                    
  41    2016-05-26 15:58    30  ***********                                    
  42    2016-05-26 17:32    29  **********                                     
  43    2016-05-26 19:06    28  *********                                      
  44    2016-05-26 20:40    27  ********                                       
  45    2016-05-26 22:14    29  **********                                     
...    ..(  2 skipped).    ..  **********                                     
  48    2016-05-27 02:56    29  **********                                     
  49    2016-05-27 04:30    28  *********                                      
  50    2016-05-27 06:04    29  **********                                     
  51    2016-05-27 07:38    29  **********                                     
  52    2016-05-27 09:12    28  *********          
53    2016-05-27 10:46    29  **********                                     
  54    2016-05-27 12:20    30  ***********                                    
  55    2016-05-27 13:54    30  ***********                                    
  56    2016-05-27 15:28    29  **********                                     
...    ..(  2 skipped).    ..  **********                                     
  59    2016-05-27 20:10    29  **********                                     
  60    2016-05-27 21:44    28  *********                                      
  61    2016-05-27 23:18    28  *********                                      
  62    2016-05-28 00:52    29  **********                                     
...    ..(  5 skipped).    ..  **********                                     
  68    2016-05-28 10:16    29  **********                                     
  69    2016-05-28 11:50    30  ***********                                    
  70    2016-05-28 13:24    28  *********                                      
  71    2016-05-28 14:58    29  **********                                     
  72    2016-05-28 16:32    28  *********                                      
  73    2016-05-28 18:06    27  ********                                       
  74    2016-05-28 19:40    29  **********                                     
  75    2016-05-28 21:14    28  *********                                      
  76    2016-05-28 22:48    28  *********                                      
  77    2016-05-29 00:22    29  **********                                     
  78    2016-05-29 01:56    29  **********  
  78    2016-05-29 01:56    29  **********                                     
  79    2016-05-29 03:30    30  ***********                                    
  80    2016-05-29 05:04    30  ***********                                    
  81    2016-05-29 06:38    29  **********                                     
  82    2016-05-29 08:12    30  ***********                                    
...    ..(  4 skipped).    ..  ***********                                    
  87    2016-05-29 16:02    30  ***********                                    
  88    2016-05-29 17:36    31  ************                                   
  89    2016-05-29 19:10    28  *********                                      
  90    2016-05-29 20:44    27  ********                                       
  91    2016-05-29 22:18    28  *********                                      
  92    2016-05-29 23:52    28  *********                                      
  93    2016-05-30 01:26    29  **********                                     
...    ..(  5 skipped).    ..  **********                                     
  99    2016-05-30 10:50    29  **********                                     
100    2016-05-30 12:24    30  ***********                                    
101    2016-05-30 13:58    29  **********                                     
102    2016-05-30 15:32    28  *********                                      
103    2016-05-30 17:06    28  *********                                      
104    2016-05-30 18:40    29  **********                                     
105    2016-05-30 20:14    28  *********                                      
106    2016-05-30 21:48    29  **********    
...    ..(  5 skipped).    ..  **********                                     
112    2016-05-31 07:12    29  **********                                     
113    2016-05-31 08:46    30  ***********                                    
114    2016-05-31 10:20    30  ***********                                    
115    2016-05-31 11:54    29  **********                                     
...    ..(  6 skipped).    ..  **********                                     
122    2016-05-31 22:52    29  **********                                     
123    2016-06-01 00:26    30  ***********                                    
124    2016-06-01 02:00    30  ***********                                    
125    2016-06-01 03:34    30  ***********                                    
126    2016-06-01 05:08    29  **********                                     
...    ..(  4 skipped).    ..  **********                                     
   3    2016-06-01 12:58    29  **********                                     
   4    2016-06-01 14:32    28  *********                                      
   5    2016-06-01 16:06    29  **********                                     
   6    2016-06-01 17:40    30  ***********                                    
   7    2016-06-01 19:14    29  **********                                     
   8    2016-06-01 20:48    28  *********                                      
   9    2016-06-01 22:22    28  *********                                      
  10    2016-06-01 23:56    29  **********                                     
...    ..(  2 skipped).    ..  **********                                     
  13    2016-06-02 04:38    29  **********                                     
  14    2016-06-02 06:12    27  ********    
15    2016-06-02 07:46    28  *********                                      
  16    2016-06-02 09:20    28  *********                                      
  17    2016-06-02 10:54    29  **********                                     
  18    2016-06-02 12:28    29  **********                                     
  19    2016-06-02 14:02    31  ************                                   
  20    2016-06-02 15:36    32  *************                                  
  21    2016-06-02 17:10    34  ***************                                
  22    2016-06-02 18:44    34  ***************                                
  23    2016-06-02 20:18    30  ***********                                    
...    ..(  2 skipped).    ..  ***********                                    
  26    2016-06-03 01:00    30  ***********                                    
  27    2016-06-03 02:34    29  **********                                     
...    ..(  3 skipped).    ..  **********                                     
  31    2016-06-03 08:50    29  **********                                     
  32    2016-06-03 10:24    30  ***********                                    
  33    2016-06-03 11:58    31  ************                                   
  34    2016-06-03 13:32    31  ************                                   
                                                                               
SCT Error Recovery Control:                                                    
           Read: Disabled                                                      
          Write: Disabled    
Device Statistics (GP/SMART Log 0x04) not supported                            
                                                                               
SATA Phy Event Counters (GP Log 0x11)                                          
ID      Size     Value  Description                                            
0x000a  2          368  Device-to-host register FISes sent due to a COMRESET   
0x0001  2            0  Command failed due to ICRC error                       
0x0003  2            0  R_ERR response for device-to-host data FIS             
0x0004  2            0  R_ERR response for host-to-device data FIS             
0x0006  2            0  R_ERR response for device-to-host non-data FIS         
0x0007  2            0  R_ERR response for host-to-device non-data FIS   

 

[eddie200112]

I'm currently on the LSI 3008 controller firmware version 10.

 

[BigDave]

Did you read and apply the procedure from Drive Communications Failure section?
I would cut to the chase and just replace the data cable first. The connector on the drive's
PCB could be bad, but the common failure is the data cable.

 

[eddie200112]

No I haven't checked that yet as I haven't been home yet. I will look at it tonight and try a new cable. However just had a thought , since its the SAS cable wouldn't the other drives on that cable also be having errors then? Since they all connect to the MOBO with the same connector?

 

[Ericloewe]

No I haven't checked that yet as I haven't been home yet. I will look at it tonight and try a new cable. However just had a thought , since its the SAS cable wouldn't the other drives on that cable also be having errors then? Since they all connect to the MOBO with the same connector?

No. They're independent connections, albeit bundled together for convenience. A single differential pair could be at fault, impacting only one drive.

I'm currently on the LSI 3008 controller firmware version 10.

Don't even need to ask anything else to know that that is the wrong version.

Update FreeNAS to the latest 9.10 release and update the firmware to P13 (or whatever version is now current).

 

[eddie200112]

Ya I upgraded to version 10 maybe 3 months ago but there is not a version 13 available on the supermicro site to upgrade to yet so I know I'm not running the current version. OK then it may take me a while to troubleshoot the cable as I have no spares for the SAS and Ill have to order one from Newegg as no box stores I know of in my city sell them.

 

[Ericloewe]

To be quite honest, I get the feeling they just repackage LSI's stuff and slap supermicro filenames on that stuff, along with an admittedly neat EFI shell script that automates things.

Using LSI's firmware is probably safe. The safest option, however, is to stick with a FreeNAS version that still uses the P9 driver and flash the controller to P9. I think it was @depasseg who flashed his 3008 with LSI stock firmware...

 

[eddie200112]

OK I have a spare cable ordered. But looking inside the server I still have some terminals on the SAS cable that are not in use. Could I connect the drive to a different terminal and FreeNAS will be able to recognize it correctly?

And of course its the hardest drive to reach..

 

[eddie200112]

So I reseated the cable connection and rebooted and this is the only error message I have now. "The volume Ravenrock (ZFS) state is ONLINE: One or more devices has experienced an unrecoverable error. An attempt was made to correct the error. Applications are unaffected." Is it fixed now?

 

[Bidule0hm]

Could I connect the drive to a different terminal and FreeNAS will be able to recognize it correctly?

Yes, FreeNAS doesn't care on which port you connect the drive as long as it's connected ;)

 

[depasseg]

To be quite honest, I get the feeling they just repackage LSI's stuff and slap supermicro filenames on that stuff, along with an admittedly neat EFI shell script that automates things.

Using LSI's firmware is probably safe. The safest option, however, is to stick with a FreeNAS version that still uses the P9 driver and flash the controller to P9. I think it was @depasseg who flashed his 3008 with LSI stock firmware...

Yes I used the LSI firmware for 9.3.1 (P9 iirc?). I haven't upgraded to 9.3.10 yet so I haven't tried the LSI p13 though.

 

[eddie200112]

OK so it went back to informing the pool is degraded. So I switched the terminal it was using on the SAS cable and booted her back up and its still gives me the error message as before "The volume Ravenrock (ZFS) state is ONLINE: One or more devices has experienced an unrecoverable error. An attempt was made to correct the error. Applications are unaffected."

So should I send in for an RMA at this point on this drive? Was there any hints the drive is bad based on that SMART data above?

 

[Mirfster]

Was there any hints the drive is bad based on that SMART data above?

I only saw this (That everyone else mentioned):

• 188 Command_Timeout -O--CK 001 001 000 - 339

Reference this: https://en.wikipedia.org/wiki/S.M.A.R.T.

The count of aborted operations due to HDD timeout. Normally this attribute value should be equal to zero and if the value is far above zero, then most likely there will be some serious problems with power supply or an oxidized data cable.

Did you get the replacement cable in yet and hook it up? How is the PSU or power cable?

 

[joeschmuck]

So should I send in for an RMA at this point on this drive? Was there any hints the drive is bad based on that SMART data above?

My advice is to post the SMART data again from the drive and see if there are any differences between the data you first posted. And also look at all the data for all your drives for comparison, I'm curious if you have other communications issues. It would be a lot to list so you could use pastebin.com or something similar to post all the data for each drive. Also when moving a drive via the cable you need to ensure you follow the drive using the serial number of the drive.

Right now it appears you are having communication issues (as my colleagues have already speculated) but that doesn't mean it's a data cable (typically is) or it could be the controller itself, or even more rare is the hard drive electronics. I would not RMA the hard drive just yet until you can try a new data cable first.

Here are a few things you can try in the meantime:
1) Post the SMART data of all your drives so we can see if there is something obvious.
2) Relocate the drive cables around (of course power down first). I'm making an assumption here... You can swap all the drives between thier respective motherboard connections to see if the problem moves, meaning all the LSI connected drives get connected to the SATA motherboard connections. FreeNAS will not care but it's a way to see if the problem stays with the LSI connections or the hard drive.
3) Run MemTest on your system for a while to see if there are any stability issues. As mentioned above Bad Power could cause issues too.

 

[eddie200112]

So I also still have 4 open SATA ports could I just move the problem drive to a sata cable and see if that fixes the problem? Then I would know its not the SAS cable right?

 

[Mirfster]

So I also still have 4 open SATA ports could I just move the problem drive to a sata cable and see if that fixes the problem? Then I would know its not the SAS cable right?

SAS Drives cannot be connected to SATA Ports. Doesn't work. ** However SATA Drives can be connected to SAS Ports..

Just to clarify, the drive you are talking about it is a true SAS drive and not a standard SATA drive?

 

[Mirfster]

Update per Amazon, it looks to be just a SATA drive. So trying another port and cable would be a decent test.

 

[joeschmuck]

So I also still have 4 open SATA ports could I just move the problem drive to a sata cable and see if that fixes the problem? Then I would know its not the SAS cable right?

Yes you can. The drive model and SMART info both indicate it's a SATA drive.