TrueNAS is showing a drive as faulted but SMART looks clean

W

Wolfeman0101

Patron
Joined
Jun 14, 2012
Messages
428
My system has been running terrible all day and then I got an alert da2 was faulted with read and write errors but I ran a SMART test and it looks ok. Any ideas?

Code:
bkwolfe@Packers:~ % sudo smartctl -a /dev/da2
smartctl 7.1 2019-12-30 r5022 [FreeBSD 12.2-RELEASE-p2 amd64] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     ST6000VN001-2BB186
Serial Number:    ZCT2EAPF
LU WWN Device Id: 5 000c50 0c5a8c8bb
Firmware Version: SC60
User Capacity:    6,001,175,126,016 bytes [6.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5425 rpm
Form Factor:      3.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Fri Jan  8 13:19:58 2021 PST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (    0) seconds.
Offline data collection
capabilities:                    (0x73) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 712) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x70bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   081   064   006    Pre-fail  Always       -       120579295
  3 Spin_Up_Time            0x0003   092   092   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       10
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   085   060   045    Pre-fail  Always       -       293983579
  9 Power_On_Hours          0x0032   097   097   000    Old_age   Always       -       3040
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       10
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   099   097   000    Old_age   Always       -       8590131207
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   065   050   040    Old_age   Always       -       35 (Min/Max 31/39)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       2
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       59
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       129
194 Temperature_Celsius     0x0022   035   050   000    Old_age   Always       -       35 (0 29 0 0 0)
195 Hardware_ECC_Recovered  0x001a   081   064   000    Old_age   Always       -       120579295
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       3035 (101 101 0)
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       22621122402
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       174186156058

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      3040         -
# 2  Short offline       Completed without error       00%      3027         -
# 3  Extended offline    Completed without error       00%      3007         -
# 4  Short offline       Completed without error       00%      2931         -
# 5  Short offline       Completed without error       00%      2907         -
# 6  Short offline       Completed without error       00%      2883         -
# 7  Short offline       Completed without error       00%      2859         -
# 8  Short offline       Completed without error       00%      2835         -
# 9  Short offline       Completed without error       00%      2811         -
#10  Short offline       Completed without error       00%      2787         -
#11  Extended offline    Interrupted (host reset)      40%      2782         -
#12  Short offline       Completed without error       00%      2763         -
#13  Short offline       Completed without error       00%      2739         -
#14  Short offline       Completed without error       00%      2715         -
#15  Short offline       Completed without error       00%      2691         -
#16  Short offline       Completed without error       00%      2667         -
#17  Short offline       Completed without error       00%      2643         -
#18  Extended offline    Interrupted (host reset)      10%      2631         -
#19  Short offline       Completed without error       00%      2595         -
#20  Short offline       Completed without error       00%      2571         -
#21  Short offline       Completed without error       00%      2547         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

bkwolfe@Packers:~ %
 
JohnDigital

JohnDigital

Guru
Joined
Jan 7, 2015
Messages
1,155
Does dmesg have anything to say about da2?

cat dmesg
 
Adrian

Adrian

Contributor
Joined
Jun 29, 2011
Messages
166
Wolfeman0101 said:
My system has been running terrible all day and then I got an alert da2 was faulted with read and write errors but I ran a SMART test and it looks ok. Any ideas?
Click to expand...

These error counts look very high.
Mechanism or electronics problems rather than the platter.
The attendant silent retries would explain why the machine is slow.
I fear outright failure is not far away.

Code:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   081   064   006    Pre-fail  Always       -       120579295
  7 Seek_Error_Rate         0x000f   085   060   045    Pre-fail  Always       -       293983579
188 Command_Timeout         0x0032   099   097   000    Old_age   Always       -       8590131207
195 Hardware_ECC_Recovered  0x001a   081   064   000    Old_age   Always       -       120579295

Personally, I would;
  • Back the system up, especially if you are running anything less than RAID-Z2.
  • Replace the disc.

You say nothing about your configuration. You really should.
 
S

soupy

Cadet
Joined
Aug 3, 2020
Messages
5
Hello,

I've had a very similar failure today with the 4TB HIGH HOURS version of the OP drive and am willing try some things on the offending disk if only to help people in the future. Currently I am resilvering a spare drive and performing a badblocks -ws on the offending drive.

My NAS emailed me saying (summary) 'Pool state is DEGRADED: One or more devices has experienced an unrecoverable error. Disk is FAULTED.'

Under Pool status there were read (9) & write (6) errors for this drive, however SMART tests long & short appeared clean (see post at end).

System is Dell T20 Xeon, 32GB ECC RAM, RAIDZ2 (3X WD Red Pro, 2X Ironwolf) through LSI 9211-8i in IT mode running TrueNAS CORE12.0-U5.1



root@freenas:~ # smartctl -a /dev/da0
smartctl 7.2 2020-12-30 r5155 [FreeBSD 12.2-RELEASE-p9 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Seagate NAS HDD
Device Model: ST4000VN000-2AH166
LU WWN Device Id: 5 000c50 0938c7822
Firmware Version: SC60
User Capacity: 4,000,787,030,016 bytes [4.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5980 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-3 T13/2161-D revision 5
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Sat Oct 2 10:11:14 2021 ADT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 591) seconds.
Offline data collection
capabilities: (0x73) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 637) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x50bd) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 072 064 044 Pre-fail Always - 16053760
3 Spin_Up_Time 0x0003 094 093 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 198
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 078 060 045 Pre-fail Always - 100275212097
9 Power_On_Hours 0x0032 063 063 000 Old_age Always - 33180 (52 166 0)
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 198
184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 064 040 040 Old_age Always In_the_past 36 (Min/Max 30/36)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 121
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always - 440
194 Temperature_Celsius 0x0022 036 060 000 Old_age Always - 36 (0 11 0 0 0)
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 33172 (37 42 0)
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 88718115591
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 603870838429

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 33173 -
# 2 Short offline Completed without error 00% 33144 -
# 3 Extended offline Completed without error 00% 32994 -
# 4 Short offline Completed without error 00% 32913 -
# 5 Short offline Completed without error 00% 32745 -
# 6 Extended offline Completed without error 00% 32658 -
# 7 Short offline Completed without error 00% 32577 -
# 8 Extended offline Completed without error 00% 32330 -
# 9 Short offline Completed without error 00% 32247 -
#10 Short offline Completed without error 00% 32079 -
#11 Extended offline Completed without error 00% 31992 -
#12 Short offline Completed without error 00% 31911 -
#13 Short offline Completed without error 00% 31671 -
#14 Extended offline Completed without error 00% 31584 -
#15 Short offline Completed without error 00% 31503 -
#16 Short offline Completed without error 00% 31335 -
#17 Extended offline Completed without error 00% 31247 -
#18 Short offline Completed without error 00% 31167 -
 
Etorix

Etorix

Wizard
Joined
Dec 30, 2020
Messages
2,134
Seagate uses some strange algorithms to encode the actual value into "raw value".
I would run a long test on the drive and get SMART reports from other Seagate drives in the pool to compare the values.
 
S

soupy

Cadet
Joined
Aug 3, 2020
Messages
5
Moral of the story. Run a badblocks test Looks like TrueNAS found the errors even before SMART. Keep up the good work developers and community.

root@freenas:~ # badblocks -b 4096 -ws /dev/da0
Testing with pattern 0xaa: set_o_direct: Inappropriate ioctl for device
done
Reading and comparing: 589530717one, 12:08:49 elapsed. (0/0/0 errors)
589530718one, 12:08:53 elapsed. (1/0/0 errors)
589531912one, 12:09:02 elapsed. (2/0/0 errors)
589531913one, 12:09:05 elapsed. (3/0/0 errors)
79.10% done, 13:35:50 elapsed. (4/0/0 errors)

=== START OF OFFLINE IMMEDIATE AND SELF-TEST SECTION ===Sending command: "Execute SMART Short self-test routine immediately in off-line
mode".
Drive command "Execute SMART Short self-test routine immediately in off-line mod
e" successful.
Testing has begun.
Please wait 1 minutes for test to complete.
Test will complete after Sat Oct 2 21:42:58 2021 ADT
Use smartctl -X to abort test.
root@freenas:~ #
root@freenas:~ # smartctl -a /dev/da0
smartctl 7.2 2020-12-30 r5155 [FreeBSD 12.2-RELEASE-p9 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Seagate NAS HDD
Device Model: ST4000VN000-2AH166
LU WWN Device Id: 5 000c50 0938c7822
Firmware Version: SC60
User Capacity: 4,000,787,030,016 bytes [4.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5980 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-3 T13/2161-D revision 5
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Sat Oct 2 21:45:21 2021 ADT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 121) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline
data collection: ( 591) seconds.
Offline data collection
capabilities: (0x73) SMART execute Offline immediate.
Auto Offline data collection on/off supp
ort.

SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_
FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 082 064 044 Pre-fail Always -
169720850
3 Spin_Up_Time 0x0003 094 093 000 Pre-fail Always -
0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always -
198
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always -
0
7 Seek_Error_Rate 0x000f 073 060 045 Pre-fail Always -
379451930333
9 Power_On_Hours 0x0032 063 063 000 Old_age Always -
33192 (137 196 0)
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always -
0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always -
198
184 End-to-End_Error 0x0032 100 100 099 Old_age
e_past 37 (Min/Max 30/38)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always -
0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always -
121
193 Load_Cycle_Count 0x0032 100 100 000 Old_age Always -
440
194 Temperature_Celsius 0x0022 037 060 000 Old_age Always -
37 (0 11 0 0 0)
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always -
32
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline -
32
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always -
0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline -
33184 (122 71 0)
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline -
94154832311
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline -
610060419759

SMART Error Log Version: 1
ATA Error Count: 6 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 6 occurred at disk power-on lifetime: 33190 hours (1382 days + 22 hours)
When the command that caused the error occurred, the device was active or idle
.

-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 08 ff ff ff 4f 00 6d+07:46:20.515 READ FPDMA QUEUED
60 00 08 ff ff ff 4f 00 6d+07:46:20.515 READ FPDMA QUEUED
60 00 08 ff ff ff 4f 00 6d+07:46:20.514 READ FPDMA QUEUED
60 00 08 ff ff ff 4f 00 6d+07:46:20.514 READ FPDMA QUEUED
60 00 08 ff ff ff 4f 00 6d+07:46:20.514 READ FPDMA QUEUED

Error 4 occurred at disk power-on lifetime: 33190 hours (1382 days + 22 hours)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 08 ff ff ff 4f 00 6d+07:46:11.487 READ FPDMA QUEUED
2f 00 01 10 00 00 00 00 6d+07:46:11.460 READ LOG EXT
60 00 08 ff ff ff 4f 00 6d+07:46:08.115 READ FPDMA QUEUED
60 00 08 ff ff ff 4f 00 6d+07:46:08.114 READ FPDMA QUEUED
60 00 08 ff ff ff 4f 00 6d+07:46:08.114 READ FPDMA QUEUED

Error 2 occurred at disk power-on lifetime: 33190 hours (1382 days + 22 hours)
When the command that caused the error occurred, the device was active or idle
.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 ff ff ff 0f Error: UNC at LBA = 0x0fffffff = 268435455

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
60 00 08 ff ff ff 4f 00 6d+07:46:08.115 READ FPDMA QUEUED
60 00 08 ff ff ff 4f 00 6d+07:46:08.114 READ FPDMA QUEUED
60 00 08 ff ff ff 4f 00 6d+07:46:08.114 READ FPDMA QUEUED
60 00 08 ff ff ff 4f 00 6d+07:46:08.114 READ FPDMA QUEUED
60 00 08 ff ff ff 4f 00 6d+07:46:08.114 READ FPDMA QUEUED

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA
_of_first_error
# 1 Short offline Completed: read failure 90% 33192 -
# 2 Extended offline Completed without error 00% 33173 -
# 3 Short offline Completed without error 00% 33144 -
 
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