SMARTCTL Error

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blue1248

Dabbler
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Feb 9, 2017
Messages
27
Hello,

I have just purchased a 6TB WD Blue and have installed it on a temp machine while I test and run it in. I started off with a short test, and I note the errors at the end of the log.

There is not much revealed with a Google search. Does anybody understand the cause of the problem? Should I be returning the drive to the retailer for exchange?

Thank you

Code:
C:\WINDOWS\system32>smartctl -a /dev/sdh
smartctl 6.5 2016-05-07 r4318 [x86_64-w64-mingw32-win10] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:  Western Digital Blue
Device Model:  WDC WD60EZRZ-00GZ5B1
Serial Number:  WD-WX21DB6N4J99
LU WWN Device Id: 5 0014ee 263b892d0
Firmware Version: 80.00A80
User Capacity:  6,001,175,126,016 bytes [6.00 TB]
Sector Sizes:  512 bytes logical, 4096 bytes physical
Rotation Rate:  5700 rpm
Device is:  In smartctl database [for details use: -P show]
ATA Version is:  ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:  Fri Oct 06 15:03:04 2017 AUSEDT
SMART support is: Available - device has SMART capability.
  Enabled status cached by OS, trying SMART RETURN STATUS cmd.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x80) Offline data collection activity
  was never started.
  Auto Offline Data Collection: Enabled.
Self-test execution status:  (  0) The previous self-test routine completed
  without error or no self-test has ever
  been run.
Total time to complete Offline
data collection:  ( 7964) seconds.
Offline data collection
capabilities:  (0x7b) SMART execute Offline immediate.
  Auto Offline data collection on/off support.
  Suspend Offline collection upon new
  command.
  Offline surface scan supported.
  Self-test supported.
  Conveyance Self-test supported.
  Selective Self-test supported.
SMART capabilities:  (0x0003) Saves SMART data before entering
  power-saving mode.
  Supports SMART auto save timer.
Error logging capability:  (0x01) Error logging supported.
  General Purpose Logging supported.
Short self-test routine
recommended polling time:  (  2) minutes.
Extended self-test routine
recommended polling time:  ( 733) minutes.
Conveyance self-test routine
recommended polling time:  (  5) minutes.
SCT capabilities:  (0x3035) SCT Status supported.
  SCT Feature Control supported.
  SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME  FLAG  VALUE WORST THRESH TYPE  UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate  0x002f  100  253  051  Pre-fail  Always  -  0
  3 Spin_Up_Time  0x0027  100  253  021  Pre-fail  Always  -  0
  4 Start_Stop_Count  0x0032  100  100  000  Old_age  Always  -  1
  5 Reallocated_Sector_Ct  0x0033  200  200  140  Pre-fail  Always  -  0
  7 Seek_Error_Rate  0x002e  100  253  000  Old_age  Always  -  0
  9 Power_On_Hours  0x0032  100  100  000  Old_age  Always  -  0
 10 Spin_Retry_Count  0x0032  100  253  000  Old_age  Always  -  0
 11 Calibration_Retry_Count 0x0032  100  253  000  Old_age  Always  -  0
 12 Power_Cycle_Count  0x0032  100  100  000  Old_age  Always  -  1
192 Power-Off_Retract_Count 0x0032  200  200  000  Old_age  Always  -  0
193 Load_Cycle_Count  0x0032  200  200  000  Old_age  Always  -  6
194 Temperature_Celsius  0x0022  129  121  000  Old_age  Always  -  23
196 Reallocated_Event_Count 0x0032  200  200  000  Old_age  Always  -  0
197 Current_Pending_Sector  0x0032  200  200  000  Old_age  Always  -  0
198 Offline_Uncorrectable  0x0030  100  253  000  Old_age  Offline  -  0
199 UDMA_CRC_Error_Count  0x0032  200  200  000  Old_age  Always  -  0
200 Multi_Zone_Error_Rate  0x0008  100  253  000  Old_age  Offline  -  0

Read SMART Log Directory failed: Input/output error

Read SMART Error Log failed: Input/output error

Read SMART Self-test Log failed: Input/output error

Read SMART Selective Self-test Log failed: Input/output error
 
R

rs225

Guru
Joined
Jun 28, 2014
Messages
878
It could be a problem with the Windows version. Is the drive connected to an internal SATA port, or is it on a dock?
 
B

blue1248

Dabbler
Joined
Feb 9, 2017
Messages
27
Thank you,

It is connected internally via a SATA port. I am running Windows 10 Pro v1703.

The other drives I have permanently installed on this computer don't have this issue. They are a 4yo 3TB Seagate Barracuda, a 3TB WD Blue that I installed 3 days ago, and an Intel SSD.

Do you still feel it is an operating system issue. If yes, any clues on how to resolve it?
 
MrToddsFriends

MrToddsFriends

Documentation Browser
Joined
Jan 12, 2015
Messages
1,338
R

rs225

Guru
Joined
Jun 28, 2014
Messages
878
No, probably not Windows-related if it works on other disks. Could it be normal for a brand new drive? If not, maybe it really is a defect. But I wouldn't be sure of that until I tried it on FreeNAS and had the same results.
 
Ericloewe

Ericloewe

Server Wrangler
Moderator
Joined
Feb 15, 2014
Messages
20,194
/dev/sdh? Are you running smartctl on Windows Subsystem for Linux?
 
H

hippy1970

Cadet
Joined
Jul 4, 2016
Messages
4
blue1248 said:
Hello,

I have just purchased a 6TB WD Blue and have installed it on a temp machine while I test and run it in. I started off with a short test, and I note the errors at the end of the log.

There is not much revealed with a Google search. Does anybody understand the cause of the problem? Should I be returning the drive to the retailer for exchange?

Thank you

Code:
C:\WINDOWS\system32>smartctl -a /dev/sdh
smartctl 6.5 2016-05-07 r4318 [x86_64-w64-mingw32-win10] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:  Western Digital Blue
Device Model:  WDC WD60EZRZ-00GZ5B1
Serial Number:  WD-WX21DB6N4J99
LU WWN Device Id: 5 0014ee 263b892d0
Firmware Version: 80.00A80
User Capacity:  6,001,175,126,016 bytes [6.00 TB]
Sector Sizes:  512 bytes logical, 4096 bytes physical
Rotation Rate:  5700 rpm
Device is:  In smartctl database [for details use: -P show]
ATA Version is:  ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:  Fri Oct 06 15:03:04 2017 AUSEDT
SMART support is: Available - device has SMART capability.
  Enabled status cached by OS, trying SMART RETURN STATUS cmd.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x80) Offline data collection activity
  was never started.
  Auto Offline Data Collection: Enabled.
Self-test execution status:  (  0) The previous self-test routine completed
  without error or no self-test has ever
  been run.
Total time to complete Offline
data collection:  ( 7964) seconds.
Offline data collection
capabilities:  (0x7b) SMART execute Offline immediate.
  Auto Offline data collection on/off support.
  Suspend Offline collection upon new
  command.
  Offline surface scan supported.
  Self-test supported.
  Conveyance Self-test supported.
  Selective Self-test supported.
SMART capabilities:  (0x0003) Saves SMART data before entering
  power-saving mode.
  Supports SMART auto save timer.
Error logging capability:  (0x01) Error logging supported.
  General Purpose Logging supported.
Short self-test routine
recommended polling time:  (  2) minutes.
Extended self-test routine
recommended polling time:  ( 733) minutes.
Conveyance self-test routine
recommended polling time:  (  5) minutes.
SCT capabilities:  (0x3035) SCT Status supported.
  SCT Feature Control supported.
  SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME  FLAG  VALUE WORST THRESH TYPE  UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate  0x002f  100  253  051  Pre-fail  Always  -  0
  3 Spin_Up_Time  0x0027  100  253  021  Pre-fail  Always  -  0
  4 Start_Stop_Count  0x0032  100  100  000  Old_age  Always  -  1
  5 Reallocated_Sector_Ct  0x0033  200  200  140  Pre-fail  Always  -  0
  7 Seek_Error_Rate  0x002e  100  253  000  Old_age  Always  -  0
  9 Power_On_Hours  0x0032  100  100  000  Old_age  Always  -  0
 10 Spin_Retry_Count  0x0032  100  253  000  Old_age  Always  -  0
 11 Calibration_Retry_Count 0x0032  100  253  000  Old_age  Always  -  0
 12 Power_Cycle_Count  0x0032  100  100  000  Old_age  Always  -  1
192 Power-Off_Retract_Count 0x0032  200  200  000  Old_age  Always  -  0
193 Load_Cycle_Count  0x0032  200  200  000  Old_age  Always  -  6
194 Temperature_Celsius  0x0022  129  121  000  Old_age  Always  -  23
196 Reallocated_Event_Count 0x0032  200  200  000  Old_age  Always  -  0
197 Current_Pending_Sector  0x0032  200  200  000  Old_age  Always  -  0
198 Offline_Uncorrectable  0x0030  100  253  000  Old_age  Offline  -  0
199 UDMA_CRC_Error_Count  0x0032  200  200  000  Old_age  Always  -  0
200 Multi_Zone_Error_Rate  0x0008  100  253  000  Old_age  Offline  -  0

Read SMART Log Directory failed: Input/output error

Read SMART Error Log failed: Input/output error

Read SMART Self-test Log failed: Input/output error

Read SMART Selective Self-test Log failed: Input/output error
Click to expand...
Looks like the software has problems accessing the logs. Not a drive issue.
If you're really worried boot from an Ubuntu live DVD/ USB and use the disk utility to check the results.
If you really must use Windows the speedfan tool from Almico will test the disk and explain the results for free.

Sent from my SM-G955F using Tapatalk
 
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