Self-Test Log error Help

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Andrew Parsons

Dabbler
Joined
Aug 15, 2018
Messages
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Hello FreeNAS comunity.

I had a recent error count go from 0 - 1 on da3 drive. I was hoping a few people could take a look at the below SMART information from the drive in question. Does this drive need to be replaced or should I be doing somthing else. Please let me know if you need anymore information.

As usual, thank you for your help and support from such a great community.
Andrew


Code:
[root@freenas] ~# smartctl -a /dev/da3 | more
smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:	 Western Digital Red
Device Model:	 WDC WD40EFRX-68WT0N0
Serial Number:	WD-WCC4E2NH5DFC
LU WWN Device Id: 5 0014ee 2b7630672
Firmware Version: 82.00A82
User Capacity:	4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:	 512 bytes logical, 4096 bytes physical
Rotation Rate:	5400 rpm
Device is:		In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:	Mon Sep 10 18:46:53 2018 MDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
										was never started.
										Auto Offline Data Collection: Disabled.
Self-test execution status:	  ( 113) The previous self-test completed having
										the read element of the test failed.
Total time to complete Offline
data collection:				(52020) seconds.
Offline data collection
capabilities:					(0x7b) SMART execute Offline immediate.
										Auto Offline data collection on/off supp						  ort.
										Suspend Offline collection upon new
										command.
										Offline surface scan supported.
--More--(byte 1485)SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:	Mon Sep 10 18:46:53 2018 MDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
										was never started.
										Auto Offline Data Collection: Disabled.
Self-test execution status:	  ( 113) The previous self-test completed having
										the read element of the test failed.
Total time to complete Offline
data collection:				(52020) seconds.
Offline data collection
capabilities:					(0x7b) SMART execute Offline immediate.
										Auto Offline data collection on/off support.
										Suspend Offline collection upon new
										command.
										Offline surface scan supported.
										Self-test supported.
										Conveyance Self-test supported.
										Selective Self-test supported.
SMART capabilities:			(0x0003) Saves SMART data before entering
										power-saving mode.
										Supports SMART auto save timer.
Error logging capability:		(0x01) Error logging supported.
										General Purpose Logging supported.
Short self-test routine
recommended polling time:		(   2) minutes.
Extended self-test routine
recommended polling time:		( 520) minutes.
Conveyance self-test routine
recommended polling time:		(   5) minutes.
SCT capabilities:			  (0x703d) SCT Status supported.
										SCT Error Recovery Control supported.
										SCT Feature Control supported.
										SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate	 0x002f   200   200   051	Pre-fail  Always	   -	   38
  3 Spin_Up_Time			0x0027   183   180   021	Pre-fail  Always	   -	   7850
  4 Start_Stop_Count		0x0032   100   100   000	Old_age   Always	   -	   37
  5 Reallocated_Sector_Ct   0x0033   200   200   140	Pre-fail  Always	   -	   0
--More--(byte 2764)SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:	Mon Sep 10 18:46:53 2018 MDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
										was never started.
										Auto Offline Data Collection: Disabled.
Self-test execution status:	  ( 113) The previous self-test completed having
										the read element of the test failed.
Total time to complete Offline
data collection:				(52020) seconds.
Offline data collection
capabilities:					(0x7b) SMART execute Offline immediate.
										Auto Offline data collection on/off support.
										Suspend Offline collection upon new
										command.
										Offline surface scan supported.
										Self-test supported.
										Conveyance Self-test supported.
										Selective Self-test supported.
SMART capabilities:			(0x0003) Saves SMART data before entering
										power-saving mode.
										Supports SMART auto save timer.
Error logging capability:		(0x01) Error logging supported.
										General Purpose Logging supported.
Short self-test routine
recommended polling time:		(   2) minutes.
Extended self-test routine
recommended polling time:		( 520) minutes.
Conveyance self-test routine
recommended polling time:		(   5) minutes.
SCT capabilities:			  (0x703d) SCT Status supported.
										SCT Error Recovery Control supported.
										SCT Feature Control supported.
										SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate	 0x002f   200   200   051	Pre-fail  Always	   -	   38
  3 Spin_Up_Time			0x0027   183   180   021	Pre-fail  Always	   -	   7850
  4 Start_Stop_Count		0x0032   100   100   000	Old_age   Always	   -	   37
  5 Reallocated_Sector_Ct   0x0033   200   200   140	Pre-fail  Always	   -	   0
  7 Seek_Error_Rate		 0x002e   200   200   000	Old_age   Always	   -	   0
  9 Power_On_Hours		  0x0032   074   074   000	Old_age   Always	   -	   19353
 10 Spin_Retry_Count		0x0032   100   253   000	Old_age   Always	   -	   0
 11 Calibration_Retry_Count 0x0032   100   253   000	Old_age   Always	   -	   0
 12 Power_Cycle_Count	   0x0032   100   100   000	Old_age   Always	   -	   37
192 Power-Off_Retract_Count 0x0032   200   200   000	Old_age   Always	   -	   35
193 Load_Cycle_Count		0x0032   200   200   000	Old_age   Always	   -	   2212
194 Temperature_Celsius	 0x0022   106   092   000	Old_age   Always	   -	   46
196 Reallocated_Event_Count 0x0032   200   200   000	Old_age   Always	   -	   0
197 Current_Pending_Sector  0x0032   200   200   000	Old_age   Always	   -	   0
198 Offline_Uncorrectable   0x0030   100   253   000	Old_age   Offline	  -	   0
199 UDMA_CRC_Error_Count	0x0032   200   200   000	Old_age   Always	   -	   0
200 Multi_Zone_Error_Rate   0x0008   200   200   000	Old_age   Offline	  -	   0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description	Status				  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline	Completed: read failure	   10%	 19297		 2157208792
# 2  Short offline	   Completed without error	   00%	 19217		 -
# 3  Short offline	   Completed without error	   00%	 18977		 -
# 4  Extended offline	Completed without error	   00%	 18892		 -
# 5  Short offline	   Completed without error	   00%	 18810		 -
# 6  Short offline	   Completed without error	   00%	 18642		 -
# 7  Extended offline	Completed without error	   00%	 18556		 -
# 8  Short offline	   Completed without error	   00%	 18474		 -
# 9  Short offline	   Completed without error	   00%	 18234		 -
#10  Extended offline	Completed without error	   00%	 18149		 -
#11  Short offline	   Completed without error	   00%	 18066		 -
#12  Short offline	   Completed without error	   00%	 17899		 -
#13  Extended offline	Completed without error	   00%	 17813		 -
#14  Short offline	   Completed without error	   00%	 17731		 -
#15  Short offline	   Completed without error	   00%	 17515		 -
#16  Extended offline	Completed without error	   00%	 17429		 -
#17  Short offline	   Completed without error	   00%	 17347		 -
#18  Short offline	   Completed without error	   00%	 17179		 -
#19  Extended offline	Completed without error	   00%	 17094		 -
#20  Short offline	   Completed without error	   00%	 17011		 -
#21  Short offline	   Completed without error	   00%	 16772		 -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
	1		0		0  Not_testing
	2		0		0  Not_testing
	3		0		0  Not_testing
	4		0		0  Not_testing
	5		0		0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
Last edited by a moderator:
DrKK

DrKK

FreeNAS Generalissimo
Joined
Oct 15, 2013
Messages
3,630
Would you please do a full smartctl -x, instead of the -a, to get the extended information, and please enclose the result in "code" tags or use imgur.

You have the WD 4TB red. This is a very reliable drive. Out of curiosity: Why do you have an unusual number of load cycles? Did you, perhaps, set your drives to "spin down" or something? Recommend you do not do that with WD reds, as you will literally save no measurable amount of money.
 
A

Andrew Parsons

Dabbler
Joined
Aug 15, 2018
Messages
13
First let me thank you for such a fast response.

To be honest I do not know why I have an unusual number of load cycles. How do I check to see if the drives are set to spin down and if they are how do I disable that.

Sorry for not using the "code" in my prior post. Please find the below Smartctl -x

Thanks for your help.

Code:
[root@freenas] ~# smartctl -x /dev/da3 | more
smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:	 Western Digital Red
Device Model:	 WDC WD40EFRX-68WT0N0
Serial Number:	WD-WCC4E2NH5DFC
LU WWN Device Id: 5 0014ee 2b7630672
Firmware Version: 82.00A82
User Capacity:	4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:	 512 bytes logical, 4096 bytes physical
Rotation Rate:	5400 rpm
Device is:		In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:	Mon Sep 10 20:01:35 2018 MDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
										was never started.
										Auto Offline Data Collection: Disabled.
Self-test execution status:	  ( 113) The previous self-test completed having
										the read element of the test failed.
Total time to complete Offline
data collection:				(52020) seconds.
Offline data collection
capabilities:					(0x7b) SMART execute Offline immediate.
										Auto Offline data collection on/off support.
										Suspend Offline collection upon new
										command.
										Offline surface scan supported.
										Self-test supported.
										Conveyance Self-test supported.
										Selective Self-test supported.
SMART capabilities:			(0x0003) Saves SMART data before entering
										power-saving mode.
										Supports SMART auto save timer.
Error logging capability:		(0x01) Error logging supported.
										General Purpose Logging supported.
Short self-test routine
recommended polling time:		(   2) minutes.
Extended self-test routine
recommended polling time:		( 520) minutes.
Conveyance self-test routine
recommended polling time:		(   5) minutes.
SCT capabilities:			  (0x703d) SCT Status supported.
										SCT Error Recovery Control supported.
										SCT Feature Control supported.
										SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME		  FLAGS	VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate	 POSR-K   200   200   051	-	38
  3 Spin_Up_Time			POS--K   183   180   021	-	7850
  4 Start_Stop_Count		-O--CK   100   100   000	-	37
  5 Reallocated_Sector_Ct   PO--CK   200   200   140	-	0
  7 Seek_Error_Rate		 -OSR-K   200   200   000	-	0
  9 Power_On_Hours		  -O--CK   074   074   000	-	19354
 10 Spin_Retry_Count		-O--CK   100   253   000	-	0
 11 Calibration_Retry_Count -O--CK   100   253   000	-	0
 12 Power_Cycle_Count	   -O--CK   100   100   000	-	37
192 Power-Off_Retract_Count -O--CK   200   200   000	-	35
193 Load_Cycle_Count		-O--CK   200   200   000	-	2212
194 Temperature_Celsius	 -O---K   105   092   000	-	47
196 Reallocated_Event_Count -O--CK   200   200   000	-	0
197 Current_Pending_Sector  -O--CK   200   200   000	-	0
198 Offline_Uncorrectable   ----CK   100   253   000	-	0
199 UDMA_CRC_Error_Count	-O--CK   200   200   000	-	0
200 Multi_Zone_Error_Rate   ---R--   200   200   000	-	0
							||||||_ K auto-keep
							|||||__ C event count
							||||___ R error rate
							|||____ S speed/performance
							||_____ O updated online
							|______ P prefailure warning

General Purpose Log Directory Version 1
SMART		   Log Directory Version 1 [multi-sector log support]
Address	Access  R/W   Size  Description
0x00	   GPL,SL  R/O	  1  Log Directory
0x01		   SL  R/O	  1  Summary SMART error log
0x02		   SL  R/O	  5  Comprehensive SMART error log
0x03	   GPL	 R/O	  6  Ext. Comprehensive SMART error log
0x06		   SL  R/O	  1  SMART self-test log
0x07	   GPL	 R/O	  1  Extended self-test log
0x09		   SL  R/W	  1  Selective self-test log
0x10	   GPL	 R/O	  1  SATA NCQ Queued Error log
0x11	   GPL	 R/O	  1  SATA Phy Event Counters log
0x21	   GPL	 R/O	  1  Write stream error log
0x22	   GPL	 R/O	  1  Read stream error log
0x80-0x9f  GPL,SL  R/W	 16  Host vendor specific log
0xa0-0xa7  GPL,SL  VS	  16  Device vendor specific log
0xa8-0xb6  GPL,SL  VS	   1  Device vendor specific log
0xb7	   GPL,SL  VS	  39  Device vendor specific log
0xbd	   GPL,SL  VS	   1  Device vendor specific log
0xc0	   GPL,SL  VS	   1  Device vendor specific log
0xc1	   GPL	 VS	  93  Device vendor specific log
0xe0	   GPL,SL  R/W	  1  SCT Command/Status
0xe1	   GPL,SL  R/W	  1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (6 sectors)
Device Error Count: 1
		CR	 = Command Register
		FEATR  = Features Register
		COUNT  = Count (was: Sector Count) Register
		LBA_48 = Upper bytes of LBA High/Mid/Low Registers ]  ATA-8
		LH	 = LBA High (was: Cylinder High) Register	]   LBA
		LM	 = LBA Mid (was: Cylinder Low) Register	  ] Register
		LL	 = LBA Low (was: Sector Number) Register	 ]
		DV	 = Device (was: Device/Head) Register
		DC	 = Device Control Register
		ER	 = Error register
		ST	 = Status register
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 1 [0] occurred at disk power-on lifetime: 19067 hours (794 days + 11 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER -- ST COUNT  LBA_48  LH LM LL DV DC
  -- -- -- == -- == == == -- -- -- -- --
  04 -- 51 00 00 00 01 80 94 64 d8 00 00

  Commands leading to the command that caused the error were:
  CR FEATR COUNT  LBA_48  LH LM LL DV DC  Powered_Up_Time  Command/Feature_Name
  -- == -- == -- == == == -- -- -- -- --  ---------------  --------------------
  ea 00 00 00 00 00 00 00 00 00 00 40 00 20d+09:08:46.800  FLUSH CACHE EXT
  61 00 30 00 00 00 01 80 94 64 f8 40 00 20d+09:08:46.800  WRITE FPDMA QUEUED
  61 00 08 00 00 00 01 80 94 64 e0 40 00 20d+09:08:46.800  WRITE FPDMA QUEUED
  61 00 40 00 00 00 01 80 63 ff a8 40 00 20d+09:08:46.799  WRITE FPDMA QUEUED
  61 00 80 00 00 00 01 3d 4e 1c 60 40 00 20d+09:08:46.799  WRITE FPDMA QUEUED

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description	Status				  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline	Completed: read failure	   10%	 19297		 6452176088
# 2  Short offline	   Completed without error	   00%	 19217		 -
# 3  Short offline	   Completed without error	   00%	 18977		 -
# 4  Extended offline	Completed without error	   00%	 18892		 -
# 5  Short offline	   Completed without error	   00%	 18810		 -
# 6  Short offline	   Completed without error	   00%	 18642		 -
# 7  Extended offline	Completed without error	   00%	 18556		 -
# 8  Short offline	   Completed without error	   00%	 18474		 -
# 9  Short offline	   Completed without error	   00%	 18234		 -
#10  Extended offline	Completed without error	   00%	 18149		 -
#11  Short offline	   Completed without error	   00%	 18066		 -
#12  Short offline	   Completed without error	   00%	 17899		 -
#13  Extended offline	Completed without error	   00%	 17813		 -
#14  Short offline	   Completed without error	   00%	 17731		 -
#15  Short offline	   Completed without error	   00%	 17515		 -
#16  Extended offline	Completed without error	   00%	 17429		 -
#17  Short offline	   Completed without error	   00%	 17347		 -
#18  Short offline	   Completed without error	   00%	 17179		 -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
	1		0		0  Not_testing
	2		0		0  Not_testing
	3		0		0  Not_testing
	4		0		0  Not_testing
	5		0		0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:				  3
SCT Version (vendor specific):	   258 (0x0102)
SCT Support Level:				   1
Device State:						Active (0)
Current Temperature:					47 Celsius
Power Cycle Min/Max Temperature:	 43/56 Celsius
Lifetime	Min/Max Temperature:	 23/60 Celsius
Under/Over Temperature Limit Count:   0/0
Vendor specific:
01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

SCT Temperature History Version:	 2
Temperature Sampling Period:		 1 minute
Temperature Logging Interval:		1 minute
Min/Max recommended Temperature:	  0/60 Celsius
Min/Max Temperature Limit:		   -41/85 Celsius
Temperature History Size (Index):	478 (369)

Index	Estimated Time   Temperature Celsius
 370	2018-09-10 12:04	46  ***************************
 ...	..(  8 skipped).	..  ***************************
 379	2018-09-10 12:13	46  ***************************
 380	2018-09-10 12:14	47  ****************************
 ...	..(123 skipped).	..  ****************************
  26	2018-09-10 14:18	47  ****************************
  27	2018-09-10 14:19	46  ***************************
 ...	..(192 skipped).	..  ***************************
 220	2018-09-10 17:32	46  ***************************
 221	2018-09-10 17:33	47  ****************************
 ...	..( 41 skipped).	..  ****************************
 263	2018-09-10 18:15	47  ****************************
 264	2018-09-10 18:16	46  ***************************
 ...	..(104 skipped).	..  ***************************
 369	2018-09-10 20:01	46  ***************************

SCT Error Recovery Control:
		   Read:	 70 (7.0 seconds)
		  Write:	 70 (7.0 seconds)

Device Statistics (GP/SMART Log 0x04) not supported

SATA Phy Event Counters (GP Log 0x11)
ID	  Size	 Value  Description
0x0001  2			0  Command failed due to ICRC error
0x0002  2			0  R_ERR response for data FIS
0x0003  2			0  R_ERR response for device-to-host data FIS
0x0004  2			0  R_ERR response for host-to-device data FIS
0x0005  2			0  R_ERR response for non-data FIS
0x0006  2			0  R_ERR response for device-to-host non-data FIS
0x0007  2			0  R_ERR response for host-to-device non-data FIS
0x0008  2			0  Device-to-host non-data FIS retries
0x0009  2			2  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2			3  Device-to-host register FISes sent due to a COMRESET
0x000b  2			0  CRC errors within host-to-device FIS
0x000f  2			0  R_ERR response for host-to-device data FIS, CRC
0x0012  2			0  R_ERR response for host-to-device non-data FIS, CRC
0x8000  4	  2793305  Vendor specific

[root@freenas] ~#
 
A

Andrew Parsons

Dabbler
Joined
Aug 15, 2018
Messages
13
FYI when I go to view disks they are all set to always on under HDD Standby. Any other suggestions as to why I have so many load cycles?
 
Johnnie Black

Johnnie Black

Guru
Joined
May 10, 2017
Messages
838
Load cycle count is not your problem, failed SMART test and Raw Read errors are, also check your cooling, disk reached 60C at some point in the past.
 
DrKK

DrKK

FreeNAS Generalissimo
Joined
Oct 15, 2013
Messages
3,630
I want to amplify what Johnnie said. Dude, your drives are REGULARLY reaching the high 50's Celsius, and occasionally have reached 60C.

That's WAY. TOO. HOT. for NAS drives. WAY TOO HOT.

You can RMA drives all day, but if you're running NAS drives in the 50's, they will not last.

Whatever case you have these in is not getting it done.
 
Ericloewe

Ericloewe

Server Wrangler
Moderator
Joined
Feb 15, 2014
Messages
20,194
DrKK said:
for NAS drives
Click to expand...
For any spinning rust, really. Dangerously close to "Huh, my drive stopped being able to write, but now it's okay after cooling down a bit." territory.
 
A

Andrew Parsons

Dabbler
Joined
Aug 15, 2018
Messages
13
Sorry team I did find the source of the heat issue. The two fans that cool the drive bank were off. Thank you for this and I will be keeping a close eye on it from here on out. Thanks again

Andrew
 
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