New Hard drive causes degraded pool

J

JMuff

Cadet
Joined
Aug 8, 2022
Messages
5
Replaced a faulted hard drive a few days ago with a new WD red 4TB and it instantly gave write errors during the first resilvering. I went through the usual troubleshooting (Following https://www.truenas.com/community/r...ubleshooting-guide-all-versions-of-freenas.17), and wanted soem advice on what to do next.

Output from `zpool status -v`
Code:
 root@truenas[~]# zpool status -v
  pool: Data1
 state: DEGRADED
status: One or more devices are faulted in response to persistent errors.
        Sufficient replicas exist for the pool to continue functioning in a
        degraded state.
action: Replace the faulted device, or use 'zpool clear' to mark the device
        repaired.
  scan: resilvered 200G in 03:13:13 with 0 errors on Fri Sep 30 11:37:07 2022
config:

        NAME                                      STATE     READ WRITE CKSUM
        Data1                                     DEGRADED     0     0     0
          raidz1-0                                DEGRADED     0     0     0
            f514485f-c6e0-4317-984c-25a1ecaf4645  ONLINE       0     0     0
            21e09f5f-a64f-479c-8fe5-19c5be56c8b3  ONLINE       0     0     0
            0a5a59a2-a8a0-4339-a00b-d53644064a13  ONLINE       0     0     0
            28d756a5-df1d-468b-b338-09382ebf33e1  FAULTED      0    12     2  too many errors

errors: No known data errors

  pool: boot-pool
 state: ONLINE
status: Some supported and requested features are not enabled on the pool.
        The pool can still be used, but some features are unavailable.
action: Enable all features using 'zpool upgrade'. Once this is done,
        the pool may no longer be accessible by software that does not support
        the features. See zpool-features(7) for details.
  scan: scrub repaired 0B in 00:00:34 with 0 errors on Mon Sep 26 03:45:36 2022
config:

        NAME        STATE     READ WRITE CKSUM
        boot-pool   ONLINE       0     0     0
          sda3      ONLINE       0     0     0

errors: No known data errors


As you can see it's 4x4TB in raidz1. After seating the new hard drive I tried the following:
  • Replacing SATA cable
  • Changing SATA port on MB
  • Reseating the hard drive and moving the hard drive to another location in the chassis
  • Using a different power cable form power supply
  • Removing a mirror ssd from the boot pool because maybe there were too many devices for the onboard SATA controller
Each time I did the above I resilvered the entire pool and errors were persistent.

Here is the output from a long smartctl test

Code:
root@truenas[~]# smartctl -a /dev/sdc
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.10.142+truenas] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Red (SMR)
Device Model:     WDC WD40EFAX-68JH4N1
Serial Number:    WD-WX22D523C9Y3
LU WWN Device Id: 5 0014ee 215462e7a
Firmware Version: 83.00A83
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      3.5 inches
TRIM Command:     Available, deterministic, zeroed
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Fri Sep 30 16:34:35 2022 EEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (18600) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 100) minutes.
Conveyance self-test routine
recommended polling time:        (   3) minutes.
SCT capabilities:              (0x3039) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   100   253   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   202   201   021    Pre-fail  Always       -       2858
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       52
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       56
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       51
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       43
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       8
194 Temperature_Celsius     0x0022   114   108   000    Old_age   Always       -       33
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%        40         -
# 2  Extended offline    Completed without error       00%        38         -
# 3  Short offline       Completed without error       00%         4         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Everything I've read indicates that this is a DOA HDD. However I have some suspicions. The previous "Faulted" hard drive that I replaced wasn't exactly old. It was manufactured in 2019 and SMART tests indicated that the hard drive wasn't exactly pre failure. Is this potentially some bug in trunas or zfs on my installation?

Also, what recommendations do you have for a DOA HDD? I can return through amazon but the hard drive already has my data on. Otherwise I can go through WD. Any success going through the manufacturer?

Code:
root@truenas[~]# smartctl -a /dev/sde
smartctl 7.2 2020-12-30 r5155 [x86_64-linux-5.10.142+truenas] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Red
Device Model:     WDC WD40EFRX-68N32N0
Serial Number:    WD-WCC7K1PCL2FV
LU WWN Device Id: 5 0014ee 266a6c569
Firmware Version: 82.00A82
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Fri Sep 30 16:39:39 2022 EEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (42120) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 447) minutes.
Conveyance self-test routine
recommended polling time:        (   5) minutes.
SCT capabilities:              (0x303d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   212   164   021    Pre-fail  Always       -       4375
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       822
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   100   253   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   077   077   000    Old_age   Always       -       17349
 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       772
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       57
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       782
194 Temperature_Celsius     0x0022   112   106   000    Old_age   Always       -       38
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   200   200   000    Old_age   Offline      -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     17333         -
# 2  Short offline       Completed without error       00%     17304         -
# 3  Short offline       Completed without error       00%     17278         -
# 4  Short offline       Completed without error       00%     17254         -
# 5  Short offline       Completed without error       00%     17229         -
# 6  Short offline       Completed without error       00%     17206         -
# 7  Short offline       Completed without error       00%     17181         -
# 8  Short offline       Completed without error       00%     17158         -
# 9  Short offline       Completed without error       00%     17134         -
#10  Short offline       Completed without error       00%     17110         -
#11  Short offline       Completed without error       00%     17086         -
#12  Short offline       Completed without error       00%     17062         -
#13  Short offline       Completed without error       00%     17039         -
#14  Short offline       Completed without error       00%     17015         -
#15  Short offline       Completed without error       00%     16991         -
#16  Short offline       Completed without error       00%     16967         -
#17  Short offline       Completed without error       00%     16943         -
#18  Short offline       Completed without error       00%     16919         -
#19  Short offline       Completed without error       00%     16895         -
#20  Short offline       Completed without error       00%     16871         -
#21  Short offline       Completed without error       00%     16847         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Thanks as always for help!
 
jgreco

jgreco

Resident Grinch
Joined
May 29, 2011
Messages
18,680
I believe that 2019-era WD Red 4TB's are SMR drives. If so, replace the drive, it isn't ZFS compatible.

List of known SMR drives

Hard drives that write data in overlapping, "shingled" tracks, have greater areal density than ones that do not. For cost and capacity reasons, manufacturers are increasingly moving to SMR, Shingled Magnetic Recording. SMR is a form of PMR...
www.truenas.com www.truenas.com
 
Ericloewe

Ericloewe

Server Wrangler
Moderator
Joined
Feb 15, 2014
Messages
20,194
jgreco said:
I believe that 2019-era WD Red 4TB's are SMR drives. If so, replace the drive, it isn't ZFS compatible.

List of known SMR drives

Hard drives that write data in overlapping, "shingled" tracks, have greater areal density than ones that do not. For cost and capacity reasons, manufacturers are increasingly moving to SMR, Shingled Magnetic Recording. SMR is a form of PMR...
www.truenas.com www.truenas.com
Click to expand...
Yup, smartmontools agrees:

JMuff said:
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Red (SMR)
Device Model: WDC WD40EFAX-68JH4N1
Click to expand...
 
joeschmuck

joeschmuck

Old Man
Moderator
Joined
May 28, 2011
Messages
10,994
JMuff said:
Today I learned! Thanks a lot!
Click to expand...
Don't worry, we all learn, and typically it's a hard lesson. SMR has got a lot of people.
 
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