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- Aug 19, 2017
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Crossposting from Nextcloud's discourse if anyone else have the same issue
Nextcloud version _(eg, 20.0.5)_: `28.0.2`
Operating system and version _(eg, Ubuntu 20.04)_: `FreeBSD 13.2 jail on TrueNAS Core`
Apache or nginx version _(eg, Apache 2.4.25)_: ` Apache/2.4.58 (FreeBSD)`
PHP version _(eg, 7.4)_: `PHP 8.2.15`
The issue you are facing:
After update to 28, Admin > Memories say
Manually running
Is this the first time you've seen this error? _(Y/N)_: Y
Steps to replicate it:
1. Open Admin > Memories
The output of your Nextcloud log in **Admin > Logging**:
The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):
The output of your Apache/nginx/system log in `/var/log/____`:
"Fixed": ExifTool fails after upgrading to 28
<details><summary>Support intro</summary>Sorry to hear you’re facing problems help.nextcloud.com is for home/non-enterprise users. If you’re running a business, paid support can be accessed via portal.nextcloud.com where we can ensure your business keeps running smoothly. In order to help...
help.nextcloud.com
Nextcloud version _(eg, 20.0.5)_: `28.0.2`
Operating system and version _(eg, Ubuntu 20.04)_: `FreeBSD 13.2 jail on TrueNAS Core`
Apache or nginx version _(eg, Apache 2.4.25)_: ` Apache/2.4.58 (FreeBSD)`
PHP version _(eg, 7.4)_: `PHP 8.2.15`
The issue you are facing:
After update to 28, Admin > Memories say
exiftool failed test: failed to run exiftool: /tmp//exiftool-ocp51imgw9ge-12.70-3873b8d7 -ver.
Manually running
su -m www -c "perl /usr/local/www/nextcloud/apps/memories/bin-ext/exiftool/exiftool /tmp//exiftool-ocp51imgw9ge-12.70-3873b8d7 -ver"
gives a proper outputCode:
12.70 ExifTool Version Number : 12.70 File Name : exiftool-ocp51imgw9ge-12.70-3873b8d7 Directory : /tmp File Size : 319 kB File Modification Date/Time : 2024:02:22 15:18:36+01:00 File Access Date/Time : 2024:02:22 15:34:40+01:00 File Inode Change Date/Time : 2024:02:22 15:18:36+01:00 File Permissions : -rwxr-xr-x File Type : perl script File Type Extension : pl MIME Type : text/x-perl
Is this the first time you've seen this error? _(Y/N)_: Y
Steps to replicate it:
1. Open Admin > Memories
The output of your Nextcloud log in **Admin > Logging**:
Code:
Error memories Indexing exception: failed to run exiftool: /tmp//exiftool-ocp51imgw9ge-12.70-3873b8d7 -ver Feb 22, 2024, 4:25:00 PM Error PHP proc_open(): Exec failed: No such file or directory at /usr/local/www/nextcloud/apps/memories/lib/Exif.php#429 Feb 22, 2024, 4:25:00 PM Error memories Indexing exception: failed to run exiftool: /tmp//exiftool-ocp51imgw9ge-12.70-3873b8d7 -ver Feb 22, 2024, 4:25:00 PM Error PHP proc_open(): Exec failed: No such file or directory at /usr/local/www/nextcloud/apps/memories/lib/Exif.php#429 Feb 22, 2024, 4:25:00 PM
The output of your config.php file in `/path/to/nextcloud` (make sure you remove any identifiable information!):
Code:
<?php $CONFIG = array ( 'instanceid' => '', 'passwordsalt' => '', 'secret' => '', 'trusted_domains' => array ( 0 => '', ), 'trusted_proxies' => array ( 0 => '', ), 'forwarded-for-headers' => array ( 0 => 'HTTP_X_FORWARDED_FOR', ), 'datadirectory' => '/mnt/', 'tempdirectory' => '/tmp/nextcloudtemp', 'overwrite.cli.url' => '', 'htacess.RewriteBasei' => '/', 'dbtype' => 'mysql', 'version' => '28.0.2.5', 'default_phone_region' => 'SE', 'dbname' => '', 'dbhost' => 'localhost:/tmp/mysql.sock', 'dbport' => '', 'dbtableprefix' => 'oc_', 'mysql.utf8mb4' => true, 'dbuser' => '', 'dbpassword' => '', 'installed' => true, 'memcache.local' => '\\OC\\Memcache\\APCu', 'memcache.locking' => '\\OC\\Memcache\\Redis', 'redis' => array ( 'host' => '/tmp/redis.sock', 'port' => 0, ), 'mail_smtpmode' => 'smtp', 'mail_smtpauthtype' => 'LOGIN', 'mail_smtpauth' => 1, 'mail_from_address' => '', 'mail_domain' => '', 'mail_smtphost' => '', 'mail_smtpport' => '', 'mail_smtpsecure' => '', 'mail_smtpname' => '', 'mail_smtppassword' => '', 'maintenance' => false, 'maintenance_window_start' => '1', 'theme' => '', 'loglevel' => 2, 'updater.release.channel' => 'stable', 'data-fingerprint' => '', 'twofactor_enforced' => 'true', 'twofactor_enforced_groups' => array ( ), 'twofactor_enforced_excluded_groups' => array ( ), 'memories.vod.path' => '/usr/local/www/nextcloud/apps/memories/bin-ext/go-vod-amd64', 'memories.vod.ffmpeg' => '/usr/local/bin/ffmpeg', 'memories.vod.ffprobe' => '/usr/local/bin/ffprobe', 'enabledPreviewProviders' => array ( 0 => 'OC\\Preview\\Image', 1 => 'OC\\Preview\\HEIC', 2 => 'OC\\Preview\\TIFF', ), 'memories.gis_type' => 1, 'memories.exiftool' => '/usr/local/www/nextcloud/apps/memories/bin-ext/exiftool/exiftool', );
The output of your Apache/nginx/system log in `/var/log/____`:
Code:
[Thu Feb 22 15:16:55.173416 2024] [core:notice] [pid 29551:tid 34378686464] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT' [Thu Feb 22 15:18:08.910325 2024] [mpm_event:notice] [pid 29551:tid 34378686464] AH00491: caught SIGTERM, shutting down [Thu Feb 22 15:18:08.974002 2024] [ssl:warn] [pid 29597:tid 34378686464] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache] [Thu Feb 22 15:18:08.975485 2024] [mpm_event:notice] [pid 29597:tid 34378686464] AH00489: Apache/2.4.58 (FreeBSD) OpenSSL/1.1.1t-freebsd configured -- resuming normal operations [Thu Feb 22 15:18:08.975511 2024] [core:notice] [pid 29597:tid 34378686464] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT' [Thu Feb 22 15:43:53.585397 2024] [mpm_event:notice] [pid 29597:tid 34378686464] AH00491: caught SIGTERM, shutting down [Thu Feb 22 15:43:53.649043 2024] [ssl:warn] [pid 30170:tid 34378686464] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache] [Thu Feb 22 15:43:53.650604 2024] [mpm_event:notice] [pid 30170:tid 34378686464] AH00489: Apache/2.4.58 (FreeBSD) OpenSSL/1.1.1t-freebsd configured -- resuming normal operations [Thu Feb 22 15:43:53.650628 2024] [core:notice] [pid 30170:tid 34378686464] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'