Application won't start

[Wimsomnia]

Hi,

First of all, I'm a complete newbie considering FreeNAS.

First I put the ISO on a flash drive and let it do the installation
on another flash drive. Worked perfectly. When I booted, I got
the "normal" set of choices.

When I understand the manual right, the URL at the bottom has to
be entered in a browser to get the program "going".

I get the error message : The site is not available. Time-out for a reaction
from 192.168.0.xxx.

The NAS is a Western Digital which is connected to the modem/router
by cable. In Windows explorer, the NAS is completely accessible.
I got 16GB Ram so that shouldn't be a problem either.

What am I doing wrong here?

Thanks in advance for any reaction!!


PS Because I'm from Antwerp, Belgium, my native language is not English so maybe I got an instruction wrong in the official documentation.

 

[joeschmuck]

Welcome to the forums.

First of all please read the forum rules. These tell you what data you should post in order to obtain the best and quickest response from our users. For example you did not post which version of FreeNAS you are using. You also did not really list your system specs.

But your question is easy enough that we should be able to answer it so here we go, but I will be making a few assumptions due to a lack of info.

At the bottom of the FreeNAS machine computer screen it tells you a URL to use for the GUI access which is 192.168.0.xxx (you can tell us that value, it is local within your nextwork, not accessable from the outside world).

Next you used a different computer to try to access http://192.168.0.xxx and if gave you a message it could not be accessed?

If true then you need to ensure your network is setup properly on FreeNAS, and of course the Ethernet cable is connected (it doesn't work through WiFi).

What is your network gateway IP address, based on the data provided I would assume it's 192.168.0.1. If this is not the case then you need to setup the FreeNAS network settings to be within your network. For example, lets say your network gateway is 192.168.1.1, then you need to setup FreeNAS to be in the 192.168.1.xxx range, one taht isn't presently being used. But since the IP address was automatically set to what you indicated, odds are you are in the proper address area.

So provide some more details and if youa re using WiFi then specify your network setup. Please do not post your WAN IP Address, we do not need that.

 

[Wimsomnia]

Joe, first of all thanks for answering so fast.

The version I installed is 11.1.

Yes I used another computer to access the URL but that one (a laptop that is not like the other one(PC) I mentioned as being connected by an Ethernet cable)
works through WiFi....... That will be the main issue, no? Problem: it's physically impossible to connect the laptop by cable, certainly not permanently.

Indeed, the gateway IP of the PC is 192.168.1.1

Is there a work around by connecting the laptop one time by Ethernet cable and in a manner still get the GUI access on the PC which is always
connected by cable? Or is this a stupid question?

Thanks for helping me!!


*********************************************************

System specs:

Operating System
Windows 10 Pro 64-bit
CPU
AMD A10-7860K 62 °C
Godavari 28nm Technology
RAM
16,0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
ASRock FM2A78M-HD+ R2.0 (CPUSocket) 38 °C
Graphics
U28E590 (2560x1440@29Hz)
1024MB ATI AMD Radeon R7 Graphics (ASRock) 13 °C
Storage
465GB TOSHIBA DT01ACA050 ATA Device (SATA) 31 °C
698GB Crucial_CT750MX300SSD1 (SSD) 33 °C
256GB Crucial_CT275MX300SSD1 (SSD) 32 °C
Optical Drives
ATAPI iHAS124 F
Audio
Realtek High Definition Audio

 

[melloa]

Joe, first of all thanks for answering so fast.

I'm also a fan ;)

System specs:

Operating System
Windows 10 Pro 64-bit

Is that the laptop you are using? @joeschmuck meant the system specs for your computer running FreeNAS.

I used another computer to access the URL but that one (a laptop that is not like the other one(PC) I mentioned as being connected by an Ethernet cable)
works through WiFi.

So: FN using CAT cable; laptop using WiFi = totally fine.

I get the error message : The site is not available. Time-out for a reaction
from 192.168.0.xxx.

As @joeschmuck mentioned, it could be something with your network setup.

Please provide the server specs and add some info to help us helping you:

- Router been used
- Is DHCP enabled? (*)
- Is your laptop connected to it and using DHCP to get its IP? (*)
- Is FreeNAS configured to use DHCP? (*)

(*) I'd recommend that to be your configuration, to avoid any configuration mistake and make your life easier if you plan to use any plugin/vm/etc.

PS Because I'm from Antwerp, Belgium, my native language is not English

Me too, so forgive my bad English as well.

 

[Wimsomnia]

Some questions I just don't understand, but maybe this link, giving all information about my system(PC, connected by Ethernet cable)
can give you the information you want:

http://speccy.piriform.com/results/Drc0wSxOj4XTI1OnpLoO8sd

And this is the laptop WiFi connected

http://speccy.piriform.com/results/p50OwKcCuCiMhrBMqEs36ER

I hope you have enough information.

 

[melloa]

http://speccy.piriform.com/results/Drc0wSxOj4XTI1OnpLoO8sd

What is this? Your desktop? Not FreeNAS server as it is Windows 10.

Edit:

By the way, your laptop IP address is:

Code:

IP adres : 192.168.0.210

So your FreeNAS IP should be something inside that subnet: 192.168.0.XXX, so you are on the right track.

Also the laptop is on DHCP ... so it is available on your network.

 

[Wimsomnia]

http://speccy.piriform.com/results/Drc0wSxOj4XTI1OnpLoO8sd

Is the PC. With gateway 192.168.0.1

 

[melloa]

Here some more troubleshooting steps:

Go to your FreeNAS, use option 9 to get to the shell and command:

ifconfig

Post results. Should be something like:

Code:

[root@mellonas ~]# ifconfig													
em0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500	  
	   options=9b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM>		  
	   ether 00:0c:29:5d:ad:fe												
	   hwaddr 00:0c:29:5d:ad:fe												
	   inet 10.10.10.200 netmask 0xffffff00 broadcast 10.10.10.255			
	   nd6 options=9<PERFORMNUD,IFDISABLED>									
	   media: Ethernet autoselect (1000baseT <full-duplex>)					
	   status: active														
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384			  
	   options=600003<RXCSUM,TXCSUM,RXCSUM_IPV6,TXCSUM_IPV6>				  
	   inet6 ::1 prefixlen 128												
	   inet6 fe80::1%lo0 prefixlen 64 scopeid 0x2							
	   inet 127.0.0.1 netmask 0xff000000									  
	   nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>							  
	   groups: lo

Try ping your router:
ping -c 3 192.168.0.1

Post results. You should get something like:

Code:

[root@mellonas ~]# ping -c 3 10.10.10.1										
PING 10.10.10.1 (10.10.10.1): 56 data bytes									
64 bytes from 10.10.10.1: icmp_seq=0 ttl=64 time=0.240 ms					  
64 bytes from 10.10.10.1: icmp_seq=1 ttl=64 time=0.371 ms					  
64 bytes from 10.10.10.1: icmp_seq=2 ttl=64 time=0.272 ms					  
																			  
--- 10.10.10.1 ping statistics ---											
3 packets transmitted, 3 packets received, 0.0% packet loss					
round-trip min/avg/max/stddev = 0.240/0.294/0.371/0.056 ms

From your laptop, open the command prompt - click run, type cmd<enter>

With the IP you got on FreeNAS GUI, type

ping -c 3 <FREENAS-IP>

Post results. You should get something like:

Code:

mello@freebsd ~ $ ping -c 3 10.10.10.200
PING 10.10.10.200 (10.10.10.200) 56(84) bytes of data.
64 bytes from 10.10.10.200: icmp_seq=1 ttl=64 time=0.236 ms
64 bytes from 10.10.10.200: icmp_seq=2 ttl=64 time=0.231 ms
64 bytes from 10.10.10.200: icmp_seq=3 ttl=64 time=0.209 ms

--- 10.10.10.200 ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2041ms
rtt min/avg/max/mdev = 0.209/0.225/0.236/0.016 ms

 

[Wimsomnia]

The first link I'm referring to is the PC's specs.
I'l try your instructions later this evening.

One question though: would this be easier when I configure the FreeNas with Linux?

 

[melloa]

One question though: would this be easier when I configure the FreeNas with Linux?

FreeNAS is NAS system built with FreeBSD as core OS. Not an application that you can install in another OS. You can run it in a baremetal computer or server or a VM on a hypervisor.

I'm having doubts if you have installed on a computer only for it from the get go. That why I kept asking to confirm your FreeNAS server hardware specs. Not your desktop or your laptop.

 

[pro lamer]

The NAS is a western digital

What model? (The link resolves to the WD main page)...

Does the 16GB RAM refer to the NAS too?

Sent from my mobile phone

 

[joeschmuck]

Please do as @melloa has requested.

I have a question and I will try to keep it simple due to the language barrier.

Are you trying to use a WiFi connected computer to connect to the FreeNAS server? Meaning: The computer that you are trying to enter "192.168.0.xxx" to access the FreeNAS GUI is using a WiFi connection.

If you are doing this then it may not work but it has nothing to do with FreeNAS, this would be a router configuration issue. But if you can access all your home shares, other Ethernet connected systems through this computer then this is not the problem. But regardless it does look like you have a network configuration issue which is why you are being asked for the ouput of "ifconfig".

P.S. Sorry I didn't get right back to you this morning, I ended up taking my new toy (2018 Miata RF MX-5 GT) out for a spin. The weather was fantastic!

 

[Wimsomnia]

Below the only specs I found of the NAS : WDMycloud, it's the 6 TB version.

Specifications Ethernet High performance (100/1000) Gigabit Ethernet connection Internal hard drive WD 3.5-inch SATA hard drive Supported protocols CIFS/SMB, NFS, FTP, AFP I/O ports Data transfer rate Gigabit Ethernet (RJ-45) port USB 3.0 up to 5 Gb/s USB 2.0 up to 480 Mb/s *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance. Compatibility Note: Compatibility may vary depending on user's hardware configuration and operating system. Operating systems: • Windows 10 • Windows 8.1 and earlier • Windows 7 • Windows Vista • Mac OS X El Capitan • Mac OS X Yosemite • Mac OS X Mavericks • Mac OS X Mountain Lion • Mac OS X Lion Browsers: • Internet Explorer 10.0 and later on supported Windows computers • Safari 6.0 and later on supported Mac computers • Firefox 29 and later on supported Windows and Mac computers • Google Chrome 31 and later on supported Windows and Mac computers DLNA®/UPnP® devices for streaming Internet connection Physical dimensions Width 1.9 in (49 mm) Length 5.5 in (139.3 mm) Height 6.7 in (170.6 mm) Weight 2 TB 2.11 lb (0.96 kg) 3 TB 2.11 lb (0.96 kg) 4 TB 2.25 Ib (1.02 kg) 6 TB 2.27 lb (1.03 kg) Power supply Input voltage: 100V to 240V AC Input frequency: 47 to 63 Hz Output voltage: 12V DC, 1.5A Power supply: 18W

 

[kdragon75]

That NAS uses an ARM Cortex A9 CPU and FreeNAS is built for x86 64 bit CPUs. Its not compatible. Take a look at the basic hardware requirements. Understand the FreeNAS is for turning a small server into a NAS.

 

[joeschmuck]

Below the only specs I found of the NAS : WDMycloud, it's the 6 TB version.

Specifications Ethernet High performance (100/1000) Gigabit Ethernet connection Internal hard drive WD 3.5-inch SATA hard drive Supported protocols CIFS/SMB, NFS, FTP, AFP I/O ports Data transfer rate Gigabit Ethernet (RJ-45) port USB 3.0 up to 5 Gb/s USB 2.0 up to 480 Mb/s *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance. Compatibility Note: Compatibility may vary depending on user's hardware configuration and operating system. Operating systems: • Windows 10 • Windows 8.1 and earlier • Windows 7 • Windows Vista • Mac OS X El Capitan • Mac OS X Yosemite • Mac OS X Mavericks • Mac OS X Mountain Lion • Mac OS X Lion Browsers: • Internet Explorer 10.0 and later on supported Windows computers • Safari 6.0 and later on supported Mac computers • Firefox 29 and later on supported Windows and Mac computers • Google Chrome 31 and later on supported Windows and Mac computers DLNA®/UPnP® devices for streaming Internet connection Physical dimensions Width 1.9 in (49 mm) Length 5.5 in (139.3 mm) Height 6.7 in (170.6 mm) Weight 2 TB 2.11 lb (0.96 kg) 3 TB 2.11 lb (0.96 kg) 4 TB 2.25 Ib (1.02 kg) 6 TB 2.27 lb (1.03 kg) Power supply Input voltage: 100V to 240V AC Input frequency: 47 to 63 Hz Output voltage: 12V DC, 1.5A Power supply: 18W

These are specs for your WD Mycloud NAS, so do I understand this correctly that you have installed FreeNAS on ot your WD Mycloud NAS device? If that is true, well I'd recommend that you flash the WD Application back on it. FreeNAS likely will not work.

 

[Wimsomnia]

@melloa

These are the results I got:

re0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
options=8209<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM>
wol_magk,linkstate
ether d0:50:99:5F:ea:e5
hwaddr d0:50:99:5F:ea:e5
inet 192.168.0.255 netmask 0xffffff00 broadcast 192.168.0.149
nd6 options=9<PERFORMNUD,IFDISABLED>
media: Ethernet autoselect (1000baseT <full-duplex>)
status: active
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384
options=600003<RXCSUM,TXCSUM,RXCSUM_IPV6,TXCSUM_IPV6>
inet6 ::1 prefixlen 128
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x2
inet 127.0.0.1 netmask 0xff000000
nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
groups: lo

*************************************************************
Then running the shell as administrator, I got "bad value option for -c"
For what it's worth I put in the command without the "-c 3" and got


Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64
Reply from 192.168.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

******************************************************************
From the laptop:

It first says "-c" requires administrative privileges, although I was running the shell as administrator

so again I gave the command without the "-c 3" with 192.168.0.149 (the 149 was 137 earlier today)

PINGING 192.168.0.149 with 32 bytes of data.

reply from 192.168.0.149: bytes=32 time= 4ms TTL= 64
reply from 192.168.0.149: bytes=32 time= 1ms TTL= 64
reply from 192.168.0.149: bytes=32 time= 1ms TTL= 64
reply from 192.168.0.149: bytes=32 time= 1ms TTL= 64



192.168.0.149 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss
round trip times in milli seconds:
Minimum=1ms Maximum=4ms Average=1ms

***************************************************

Hope this helps you to solve the problem.

 

[joeschmuck]

Hey, if you do stick with this and find out for some reason it does work, please post results on how fast the NAS is and how much RAM is in your system. If you have 4GB RAM then you may be able to run an older version of FreeNAS that was built for a 32-bit cpu. I know people would be interested in reading about it.

 

[Wimsomnia]

Joe,

If I understand kdragon's reply correctly, it just can't work based on the hardware requirements......

 

[melloa]

If I understand kdragon's reply correctly, it just can't work based on the hardware requirements......

It might, it might not. If it does might be slow and bring headaches. I have one running for three years and won't update as I think will stop working:

Code:

Build FreeNAS-9.10.2-U6 (561f0d7a1)
Platform Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz
Memory 3961MB

The problem might be that some of the software required to make the GUI work, for instance, won't start on that platform, hence the basic things, like DHCP client/TCP network/etc seems to be fine.

If you want to go FreeNAS way, try to find something that reportedly runs it. People says that server hardware is the way to go ... I say and had the personal experience, that doing it on a desktop hardware was almost as expensive, so replaced all my gear with SuperMicro and sold the desktop ones.

Good luck :)

 

[joeschmuck]

Joe,

If I understand kdragon's reply correctly, it just can't work based on the hardware requirements......

The fact that you have a screen after booting up makes it look like it is running, however if you do not have enough RAM or the CPU is very slow, you could have serious performance hits or worse, the system could be very unstable due to hardware compatibility and you lose your data. Since you are new to FreeNAS, it would be best to use hardware known to be supported and maybe once you have learned and are very familiar with FreeNAS, they try to use it on something like the NAS you are using.

My strong advice is to put your WD NAS back to it's normal software load or go find other software that has been tried and tested for your platform, otherwise you will just start to hate FreeNAS. With that said, I'm afraid you are at the end of this road. If you pursue to go further, several of us will help you out because we are curious if this will work, and others will just tell you to stop. For me, I think you should stop since I doubt this project will be stable.

Also, just curious, why did you want to run FreeNAS on the WD hardware, was there a specific feature you desired?

And I do wish you the best of luck no matter what you decide to do.