CP850PFCLCD ups driver issues

[wrath]

i used the settings in this thread: https://forums.freenas.org/index.php?threads/cyber-power-systems-cp850pfclcd-working.18673/

It says to use cpcf1000pfclcd usbhid driver for CP850PFCLCD
but my serial number is 000000000000

and I keep getting "Data for UPS [ups] is stale" messages.

i tried testing by unplugging the ups and it did shutdown as expected. And started back up when I plugged it back in.

Just want to know if it is anything I need to be concerned about.

edit: i am going to try: https://forums.freenas.org/index.php?threads/data-for-ups-is-stale.20898/page-3#post-197460
setting usb to auto and i have not enabled usb3.0 etc. and report back

Log:

Code:

Jul 10 16:02:21 freenas notifier: Stopping nut.
Jul 10 16:02:21 freenas upsd[2494]: mainloop: Interrupted system call
Jul 10 16:02:21 freenas notifier: Waiting for PIDS: 2494.
Jul 10 16:02:21 freenas notifier: Network UPS Tools - UPS driver controller 2.7.2
Jul 10 16:02:21 freenas notifier: Stopping nut_upsmon.
Jul 10 16:02:21 freenas upsmon[2500]: upsmon parent: read
Jul 10 16:02:21 freenas notifier: Waiting for PIDS: 2502.
Jul 10 16:02:21 freenas notifier: Stopping nut_upslog.
Jul 10 16:02:21 freenas notifier: Waiting for PIDS: 2497.
Jul 10 16:02:21 freenas notifier: nut not running? (check /var/db/nut/upsd.pid).
Jul 10 16:02:25 freenas notifier: Using subdriver: CyberPower HID 0.3
Jul 10 16:02:25 freenas notifier: Network UPS Tools - Generic HID driver 0.38 (2.7.2)
Jul 10 16:02:25 freenas notifier: USB communication driver 0.32
Jul 10 16:02:29 freenas notifier: Network UPS Tools - UPS driver controller 2.7.2
Jul 10 16:02:29 freenas notifier: Starting nut.
Jul 10 16:02:29 freenas notifier: fopen /var/db/nut/upsd.pid: No such file or directory
Jul 10 16:02:29 freenas notifier: listening on 127.0.0.1 port 3493
Jul 10 16:02:29 freenas notifier: Connected to UPS [ups]: usbhid-ups-ups
Jul 10 16:02:29 freenas notifier: /usr/local/etc/nut/cmdvartab not found - disabling descriptions
Jul 10 16:02:29 freenas notifier: nut_upsmon not running? (check /var/db/nut/upsmon.pid).
Jul 10 16:02:29 freenas notifier: Starting nut_upsmon.
Jul 10 16:02:29 freenas notifier: kill: No such process
Jul 10 16:02:29 freenas notifier: UPS: ups (master) (power value 1)
Jul 10 16:02:29 freenas notifier: Using power down flag file /etc/killpower
Jul 10 16:02:29 freenas notifier: nut_upslog not running? (check /var/db/nut/upslog.pid).
Jul 10 16:02:29 freenas notifier: Starting nut_upslog.
Jul 10 16:24:16 freenas upsd[4437]: Data for UPS [ups] is stale - check driver
Jul 10 16:24:16 freenas upsd[4437]: UPS [ups] data is no longer stale
Jul 10 18:02:27 freenas upsd[4437]: Data for UPS [ups] is stale - check driver
Jul 10 18:02:28 freenas upsd[4437]: UPS [ups] data is no longer stale
Jul 10 19:17:16 freenas upsd[4437]: Data for UPS [ups] is stale - check driver
Jul 10 19:17:16 freenas upsd[4437]: UPS [ups] data is no longer stale
Jul 10 20:42:39 freenas upsd[4437]: Data for UPS [ups] is stale - check driver
Jul 10 20:42:40 freenas upsd[4437]: UPS [ups] data is no longer stale
Jul 11 04:14:52 freenas upsd[4437]: Data for UPS [ups] is stale - check driver
Jul 11 04:14:52 freenas upsd[4437]: UPS [ups] data is no longer stale
Jul 11 05:55:13 freenas upsd[4437]: Data for UPS [ups] is stale - check driver
Jul 11 05:55:13 freenas upsd[4437]: UPS [ups] data is no longer stale
Jul 11 06:17:28 freenas upsd[4437]: Data for UPS [ups] is stale - check driver
Jul 11 06:17:28 freenas upsd[4437]: UPS [ups] data is no longer stale
Jul 11 06:23:16 freenas upsd[4437]: Data for UPS [ups] is stale - check driver
Jul 11 06:23:16 freenas upsd[4437]: UPS [ups] data is no longer stale
Jul 11 06:45:18 freenas upsd[4437]: Data for UPS [ups] is stale - check driver
Jul 11 06:45:19 freenas upsd[4437]: UPS [ups] data is no longer stale
Jul 11 13:40:03 freenas upsd[4437]: Data for UPS [ups] is stale - check driver
Jul 11 13:40:04 freenas upsd[4437]: UPS [ups] data is no longer stale

and

Code:

upsc ups
                                                                                                 
battery.charge: 100                                                                                                                
battery.charge.low: 10                                                                                                             
battery.charge.warning: 20                                                                                                         
battery.mfr.date: CPS                                                                                                              
battery.runtime: 3180                                                                                                              
battery.runtime.low: 300                                                                                                           
battery.type: PbAcid                                                                                                               
battery.voltage: 12                                                                                                                
battery.voltage.nominal: 12                                                                                                        
device.mfr: CPS                                                                                                                    
device.model: CP850PFCLCD                                                                                                          
device.serial: 000000000000                                                                                                        
device.type: ups                                                                                                                   
driver.name: usbhid-ups                                                                                                            
driver.parameter.pollfreq: 30                                                                                                      
driver.parameter.pollinterval: 2                                                                                                   
driver.parameter.port: /dev/ugen1.3                                                                                                
driver.version: 2.7.2                                                                                                              
driver.version.data: CyberPower HID 0.3                                                                                            
driver.version.internal: 0.38                                                                                                      
input.transfer.high: 139                                                                                                           
input.transfer.low: 88                                                                                                             
input.voltage: 119.0                                                                                                               
input.voltage.nominal: 120                                                                                                         
output.voltage: 136.0                                                                                                              
ups.beeper.status: enabled                                                                                                         
ups.delay.shutdown: 20                                                                                                             
ups.delay.start: 30                                                                                                                
ups.load: 11                                                                                                                       
ups.mfr: CPS                                                                                                                       
ups.model: CP850PFCLCD                                                                                                             
ups.productid: 0501                                                                                                                
ups.realpower.nominal: 510                                                                                                         
ups.serial: 000000000000                                                                                                           
ups.status: OL                                                                                                                     
ups.test.result: No test initiated                                                                                                 
ups.timer.shutdown: -60                                                                                                            
ups.timer.start: -60                                                                                                               
ups.vendorid: 0764                                                                                                                 

Code:

upscmd -l ups                                                
Instant commands supported on UPS [ups]:                                       
                                                                               
beeper.disable - Description unavailable                                       
beeper.enable - Description unavailable                                        
beeper.mute - Description unavailable                                          
beeper.off - Description unavailable                                           
beeper.on - Description unavailable                                            
load.off - Description unavailable                                             
load.off.delay - Description unavailable                                       
load.on - Description unavailable                                              
load.on.delay - Description unavailable                                        
shutdown.return - Description unavailable                                      
shutdown.stayoff - Description unavailable                                     
shutdown.stop - Description unavailable                                        
test.battery.start.deep - Description unavailable                              
test.battery.start.quick - Description unavailable                             
test.battery.stop - Description unavailable

 

[SweetAndLow]

Known issue and there is a bug open for it. The fix is to add maxage 25 to the upsd.conf file

 

[wrath]

Known issue and there is a bug open for it. The fix is to add maxage 25 to the upsd.conf file

Is serial number not showing up and the commands having no description mean the UPS driver has issues.

Log entries that concern me:

Code:

Jul 10 16:02:29 freenas notifier: fopen /var/db/nut/upsd.pid: No such file or directory

Jul 10 16:02:29 freenas notifier: /usr/local/etc/nut/cmdvartab not found - disabling descriptions

Edit:
I haven't added any extra users to upsd.users (Extra Users). I don't think it's safe to add root user there. I created a user but then I didn't know if I should also add it to wheel and uucp groups and add it to sudoers and if I needed to create a home directory data set for the user. I know in Linux your can edit sudo config to allow access to ability to shutdown restart etc.

 

[SweetAndLow]

You don't need to create any users. Why would you do that?

 

[wrath]

You don't need to create any users. Why would you do that?

I was just following the way yatti420 configured his ups and got it working: https://forums.freenas.org/index.php?attachments/new-png.3660/

He added root, so I thought it might be required to add a user to get everything working.

edit: nm i get it, its not the same as system users...

 

[Yatti420]

The root you see listed there was for remote monitoring at the time I believe... I was just looking for that post and found this.. The UPS (850va) does work well (mint - no issues).. I noticed you had the 1000va that’s why your having issues as it's a known bug.. probs a different USB controller on those UPS or something.. SweetandLow pointed you to the fix for that one :)

 

[diedrichg]

I have the CP1000PFCLCD, would using the serial port resolve the communication issue?