SOLVED Unable to connect to update server

[Brezlord]

I get the following error when checking for updates on TrueNAS-12.0-BETA:

Unable to connect to url https://update-master.ixsystems.com/TrueNAS/trains.txt: Automatic update check failed. Please check system network settings.

When i paste that link in a browser it resolves correctly. All net work settings are correct and I can resolve and ping update-master.ixsystems.com from the shell. Is anyone else having this issue, do I need to raise a bug?

 

[Brezlord]

Ok I found the problem. It was the system date/time. I updated the NTP server to one a local server and the time is correct now and the update check completes successfully.

 

[underpickled]

Ok I found the problem. It was the system date/time. I updated the NTP server to one a local server and the time is correct now and the update check completes successfully.

Can you elaborate on this? I'm having the same issue. I can reach it from outside the network and can ping from the server, but update won't work. My NTP servers are the same as they always, including a nist.gov one and three freebsd ones.

 

[underpickled]

I suppose one difference is the URL is https://update-master.ixsystems.com/TrueNAS/TrueNAS-12.0-BETA/LATEST

 

[underpickled]

Well it suddenly started working again.

 

[Brezlord]

From the command line type date to see if it's correct.

 

[mrteaiot]

I have the same issue with error message: Unable to connect to url https://update-master.ixsystems.com/TrueNAS/trains.txt: Automatic update check failed. I checked the date and is the same as my local time / pc. Is it because I have link aggregate connection. Plex and others works okay except the check update for TrueNAS not working.,

 

[muckmuck]

I'm also getting this error and I also have a LAG setup.

 

[DoubleZed]

I am seeing the same error without LAG. I can resolve the IP of update-master.ixsystems.com but I cannot reach it (https or ping) neither from the nas nor any other PC in my network. My time is synchronized and displayed correctly. This was not an issue before I updated to TrueNAS Core 12.0-U1

 

[cemoka]

I have same problem, I can not connect to https://update-master.ixsystems.com/TrueNAS/TrueNAS-12.0-STABLE/LATEST from my home PC too. I think there is update server problem

 

[jgreco]

[Moderator note] Please don't multipost what is essentially the same post in multiple threads.

 

[Ofloo]

I probably created a double post didn't notice this one https://www.truenas.com/community/threads/update-master-down.89804/ but seems it's still down or is this regarding an other issue? This one has been marked solved? Seems like it's still not solved.