TN Scale update timeout - train is not visible

[flashdrive]

WebGui:

/ui/system/update


Error Message

TrueNAS was unable to reach update servers.

I can ping a random website via shell - host location is China.

What URL should I check for the TN Scale Update?

Why is the train not visible?

 

[RyanGrange]

I have the same problem. Had to do a manual update from 22.12.3.3 to 22.12.4.2 and train is still blank. Update checks still fail.

 

[RyanGrange]

I tried using the TrueNAS cli app and update get_trains returns Namespace update not found

 

[RyanGrange]

I tried using the TrueNAS cli app and update get_trains returns Namespace update not found

Disregard that error. Didn't realize update was inside the system namespace.

Though system update get_trains returns Error: TimeoutError()

 

[RyanGrange]

Looks like update-master.ixsystems.com resolves to 2a10:c640:dead::5, and the dead part is correct. Can't ping it.

 

[Dominick_Storj]

Please note your location for our investigation into these issues, thank you.

 

[RyanGrange]

Phoenix, Arizona, USA

 

[Dominick_Storj]

Phoenix, Arizona, USA

Thanks Ryan, we continue to work the issue. Fun fact I’m over in Fountain Hills, AZ.

 

[Bejeweld]

Zeeland, The Netherlands

When it eventually connects to IPV4 it downloads the train.

Code:

# wget https://update.ixsystems.com/scale/trains.json
--2023-10-25 22:39:20--  https://update.ixsystems.com/scale/trains.json
Resolving update.ixsystems.com (update.ixsystems.com)... 2a10:c640:dead::5, 136.0.77.2
Connecting to update.ixsystems.com (update.ixsystems.com)|2a10:c640:dead::5|:443... failed: Connection timed out.
Connecting to update.ixsystems.com (update.ixsystems.com)|136.0.77.2|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1240 (1.2K) [application/json]
Saving to: 'trains.json'

trains.json              100%[==================================>]   1.21K  --.-KB/s    in 0s

2023-10-25 22:41:30 (12.8 MB/s) - 'trains.json' saved [1240/1240]

And when trying through CLI:

Code:

[truenas]> system update check_available
Error: TimeoutError()

 

[Bejeweld]

I was trying to download the update file to be able to manually update it, this seems to have the same problem. IPV6 is not working but after 2 minutes when it tries IPV4 it downloads the file.

Code:

# wget https://download.sys.truenas.net/TrueNAS-SCALE-Cobia/23.10.0/TrueNAS-SCALE-23.10.0.iso
--2023-10-26 11:46:22--  https://download.sys.truenas.net/TrueNAS-SCALE-Cobia/23.10.0/TrueNAS-SCALE-23.10.0.iso
Resolving download.sys.truenas.net (download.sys.truenas.net)... 2a10:c640:0:1::4, 185.244.226.4
Connecting to download.sys.truenas.net (download.sys.truenas.net)|2a10:c640:0:1::4|:443... failed: Connection timed out.
Connecting to download.sys.truenas.net (download.sys.truenas.net)|185.244.226.4|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: 1584807936 (1.5G) [application/x-cd-image]
Saving to: ‘TrueNAS-SCALE-23.10.0.iso’

TrueNAS-SCALE-23.10.0.is  29%[=========>                         ] 445.15M  31.1MB/s    eta 38s

 

[Bejeweld]

Update: upgrading/updating this way works.

Code:

# cli
[truenas]> system update manual path="/var/tmp/firmware/TrueNAS-SCALE-23.10.0.update"
[0%] ...
[50%] Reading update file...
[50%] Verifying rootfs.squashfs...
[50%] Verifying truenas_install/__main__.py...
[50%] Verifying truenas_install/__init__.py...
[50%] Running pre-checks...
[50%] Starting installer...
[50%] Creating dataset...
[50%] Extracting...
[62%] Extracting...
[75%] Extracting...
[75%] Performing post-install tasks...
[77%] Running autotune...
[85%] Preparing NVDIMM configuration...
[85%] Preparing GRUB configuration...
[90%] Updating initramfs...
[95%] Updating GRUB...
[97%] Configuring FIPS...
[95%] Cleaning up...
[100%] Cleaning up...
[truenas]>

 

[Dominick_Storj]

An update for the IPv6 update issue has been pushed out at the CDN. Please advise if anyone is still having IPv6 related issues.

Thank you,

 

[Bejeweld]

I still have the same issue, even after upgrading to 23.10.

Code:

admin@truenas[~]$ cli
[truenas]> system update check_available
Error: TimeoutError()

 

[Dominick_Storj]

I still have the same issue, even after upgrading to 23.10.

Code:

admin@truenas[~]$ cli
[truenas]> system update check_available
Error: TimeoutError()

Could you update us on if you are still having issues? Have you also tried to download from the truenas page?

Thank you!

 

[Bejeweld]

I'm still getting: "TrueNAS was unable to reach update servers."

Manually updating via the CLI works and downloading via your link as well, but it's all manual.

 

[RyanGrange]

After downloading the 23.10.0.0 update from TrueNAS once 23.x was updated to stable and installing it by using the WebUI's manual update, my automated check and update to 23.10.0.1 worked perfectly. The WebUI lists the train as TrueNAS-SCALE-Cobia - TrueNAS SCALE Cobia [release].

 

[Bejeweld]

My NAS now sees, downloads and applies the updates (again). So this can be marked as resolved as far as I know! :)