Strange issues with Nextcloud HELP !!

Itay1778 · May 25, 2018

Hi everyone I have an annoying and strange problem

System Information
FreeNAS 11.1 U5
Nextcloud 13.0.2
PHP version 7.0.30
Storage: SMB

The problem is that I try to download files in my domain(outside the network) so the download gets stuck and after a minute - 30 seconds it fails it can be stuck at the beginning in the middle or immediatel
And the strange thing is that in my IP local network it can download no problems at all

So they told me (people here on the forum) that it was the ISP that blocked it (even though I spoke to them and they said they were not blocking anything, I do not know if to believe them)
So
For testing I opened up an FTP server through a Windows computer and connected outside the network and it was downloaded without any problems at all

Correct me if I'm wrong
There is a situation where FTP worked without problems because it was just files without all load in the background and it did not even compare correctly to Nextcloud, because Nextcloud loads much more background stuff during download?

And I turned to the community of nextcloud and did not answer there
Sorry for the English - Google translation
I used this guide https://forums.freenas.org/index.ph...ll-checks-passed-updated-to-use-iocage.61934/
I installed the jail through vent
I had this problem in the Owncloud plug-in but I turned to Owncloud Forum they told me it's because I'm missing PHP files so that's why I moved on to Nextcloud
So you think it's the ISP all the time despite what I mentioned above?
Any additional information you need just say
I also checked with someone who has a system setup (from the same directory) really similar to mine and everything works
My DNS 1.1.1.1 (https://1.1.1.1)

Someone here has a way of thinking about a solution or checking out the problem because I'm desperate and already this problem haunts me!

Thanks Itay

Itay1778 · May 26, 2018

Hello help please!!! It's pretty urgent:):(

Itay1778 · May 27, 2018

Help please have someone who knows how to fix it or what the problem is because i am at a loss and do not know what to do anymore !!!

Itay1778 · May 28, 2018

@dureal99d @danb35 @gt2416

dlavigne · May 29, 2018

Anything in /var/log/messages when this issue occurs?

Also, paste the output of ifconfig between code tags.

Itay1778 · May 29, 2018

dlavigne said:
Anything in /var/log/messages

Nothing to do with this problem

dlavigne said:
when this issue occurs?

I do not think I was able to download once as I explained above
It happened from the beginning

dlavigne said:
Also, paste the output of ifconfig between code tags.

Code:

em0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
		options=2098<VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC>
		ether e0:69:95:2b:bf:5c
		hwaddr e0:69:95:2b:bf:5c
		inet 192.168.1.1 netmask 0xffffff00 broadcast 192.168.1.255
		inet 192.168.1.26 netmask 0xffffff00 broadcast 192.168.1.255
		nd6 options=9<PERFORMNUD,IFDISABLED>
		media: Ethernet autoselect (100baseTX <full-duplex>)
		status: active
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384
		options=600003<RXCSUM,TXCSUM,RXCSUM_IPV6,TXCSUM_IPV6>
		inet6 ::1 prefixlen 128
		inet6 fe80::1%lo0 prefixlen 64 scopeid 0x2
		inet 127.0.0.1 netmask 0xff000000
		nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
		groups: lo
bridge0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
		ether 02:a1:c3:38:38:00
		nd6 options=9<PERFORMNUD,IFDISABLED>
		groups: bridge
		id 00:00:00:00:00:00 priority 32768 hellotime 2 fwddelay 15
		maxage 20 holdcnt 6 proto rstp maxaddr 2000 timeout 1200
		root id 00:00:00:00:00:00 priority 32768 ifcost 0 port 0
		member: epair3a flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
				ifmaxaddr 0 port 8 priority 128 path cost 2000
		member: epair2a flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
				ifmaxaddr 0 port 7 priority 128 path cost 2000
		member: epair1a flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
				ifmaxaddr 0 port 5 priority 128 path cost 2000
		member: vnet0:9 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
				ifmaxaddr 0 port 4 priority 128 path cost 2000
		member: em0 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
				ifmaxaddr 0 port 1 priority 128 path cost 55
vnet0:9: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
		description: associated with jail: nextcloud
		options=8<VLAN_MTU>
		ether 02:ff:60:ba:b5:81
		hwaddr 02:53:90:00:04:0a
		nd6 options=1<PERFORMNUD>
		media: Ethernet 10Gbase-T (10Gbase-T <full-duplex>)
		status: active
		groups: epair
epair1a: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
		options=8<VLAN_MTU>
		ether 02:53:90:00:05:0a
		hwaddr 02:53:90:00:05:0a
		nd6 options=1<PERFORMNUD>
		media: Ethernet 10Gbase-T (10Gbase-T <full-duplex>)
		status: active
		groups: epair
epair1b: flags=8842<BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
		options=8<VLAN_MTU>
		ether 16:97:3e:63:7d:c2
		hwaddr 02:53:e0:00:06:0b
		nd6 options=9<PERFORMNUD,IFDISABLED>
		media: Ethernet 10Gbase-T (10Gbase-T <full-duplex>)
		status: active
epair2a: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
		options=8<VLAN_MTU>
		ether 02:53:90:00:07:0a
		hwaddr 02:53:90:00:07:0a
		nd6 options=1<PERFORMNUD>
		media: Ethernet 10Gbase-T (10Gbase-T <full-duplex>)
		status: active
		groups: epair
epair3a: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
		options=8<VLAN_MTU>
		ether 02:53:90:00:08:0a
		hwaddr 02:53:90:00:08:0a
		nd6 options=1<PERFORMNUD>
		media: Ethernet 10Gbase-T (10Gbase-T <full-duplex>)
		status: active
		groups: epair
epair2b: flags=8842<BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
		options=8<VLAN_MTU>
		ether 72:b7:e6:a2:3b:f5
		hwaddr 02:53:e0:00:08:0b
		nd6 options=9<PERFORMNUD,IFDISABLED>
		media: Ethernet 10Gbase-T (10Gbase-T <full-duplex>)
		status: active
epair3b: flags=8842<BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
		options=8<VLAN_MTU>
		ether a2:a0:3c:74:de:7e
		hwaddr 02:53:e0:00:09:0b
		nd6 options=9<PERFORMNUD,IFDISABLED>
		media: Ethernet 10Gbase-T (10Gbase-T <full-duplex>)
		status: active

Itay1778 · May 31, 2018

I've been going crazy !!!!!!!!!!!!
Does anyone know how to solve this annoying thing?!?!?!!

Jailer · May 31, 2018

Have you looked in the server log to see what it's reporting when the download fails?

Itay1778 · Jun 1, 2018

Jailer said:
Have you looked in the server log to see what it's reporting when the download fails?

If you mean inside the log of nextcloud then there is nothing there that will say that something has failed

adrianwi · Jun 1, 2018

You can increase the logging detail in Nextcloud as described here > https://docs.nextcloud.com/server/13/admin_manual/configuration_server/logging_configuration.html

Jailer · Jun 1, 2018

Itay1778 said:
If you mean inside the log of nextcloud

No I mean the server log. Either the Nginx or Apache log depending on which server software you are using.

Itay1778 · Jun 1, 2018

Jailer said:
No I mean the server log. Either the Nginx or Apache log depending on which server software you are using.

I use Apache.
Where its log path is located?

Jailer · Jun 1, 2018

Most likely in /var/log in the jail.

Itay1778 · Jun 1, 2018

Jailer said:
Most likely in /var/log in the jail.

There is no Apache log there

That's what's there

Code:

drwxr-xr-x   6 root   wheel		 42 Jun  1 05:00 .
drwxr-xr-x  25 root   wheel		 25 May 31 17:07 ..
-rw-------   1 root   wheel		 65 May  4 16:54 auth.log
-rw-------   1 root   wheel	  25282 Jun  1 16:50 cron
-rw-------   1 root   wheel	   6341 Jun  1 05:00 cron.0.bz2
-rw-------   1 root   wheel	   6210 May 30 05:00 cron.1.bz2
-rw-------   1 root   wheel	   6420 May 28 06:00 cron.2.bz2
drwxr-xr-x   2 root   wheel		  2 May 11 17:36 cups
-rw-------   1 root   wheel		 65 May  4 16:54 debug.log
-rw-r--r--   1 root   wheel		 65 May  4 16:54 devd.log
-rw-------   1 root   wheel	  55692 Jun  1 03:02 dmesg.today
-rw-------   1 root   wheel	  35302 May 29 03:02 dmesg.yesterday
-rw-r--r--   1 root   wheel	4550740 Jun  1 16:37 httpd-access.log
-rw-r--r--   1 root   wheel	  56125 May 31 17:08 httpd-error.log
drwx------   2 root   wheel		 12 May  9 16:19 letsencrypt
-rw-r--r--   1 root   wheel		 65 May  4 16:54 lpd-errs
-rw-r-----   1 root   wheel	 129841 Jun  1 05:30 maillog
-rw-r-----   1 root   wheel	   5327 Jun  1 00:00 maillog.0.bz2
-rw-r-----   1 root   wheel	   3986 May 31 00:00 maillog.1.bz2
-rw-r-----   1 root   wheel	   4851 May 30 00:00 maillog.2.bz2
-rw-r-----   1 root   wheel	   5599 May 29 00:00 maillog.3.bz2
-rw-r-----   1 root   wheel	   3394 May 28 00:00 maillog.4.bz2
-rw-r-----   1 root   wheel	   4992 May 27 00:00 maillog.5.bz2
-rw-r-----   1 root   wheel	   3462 May 26 00:00 maillog.6.bz2
-rw-r--r--   1 root   wheel	  28764 May 31 17:07 messages
-rw-------   1 root   wheel		 58 May  5 03:01 mount.today
-rw-r-----   1 root   network	   65 May  4 16:54 ppp.log
drwxr-xr-x   2 redis  redis		  3 May  4 18:07 redis
drwxr-xr-x   2 root   wheel		  2 May 11 17:36 samba4
-rw-------   1 root   wheel		 65 May  4 16:54 security
-rw-r-----   1 root   wheel		  0 May 25 17:00 sendmail.st
-rw-r-----   1 root   wheel		  0 May 25 17:00 sendmail.st.0
-rw-r-----   1 root   wheel		  0 May 18 17:00 sendmail.st.1
-rw-r-----   1 root   wheel		  0 May 11 17:00 sendmail.st.2
-rw-r-----   1 root   wheel		  0 May  4 17:00 sendmail.st.3
-rw-------   1 root   wheel	   3626 May 12 03:01 setuid.today
-rw-------   1 root   wheel	   3430 May  5 03:01 setuid.yesterday
-rw-------   1 root   wheel		902 May 11 17:36 userlog
-rw-r--r--   1 root   wheel		  0 May  4 16:54 utx.lastlogin
-rw-r--r--   1 root   wheel		  0 Jun  1 05:00 utx.log
-rw-r--r--   1 root   wheel	   1452 Jun  1 05:00 utx.log.0
-rw-------   1 root   wheel		 65 May  4 16:54 xferlog

Jailer · Jun 1, 2018

Itay1778 said:
There is no Apache log there

Yes there is. Look in the error log.

Code:

-rw-r--r--   1 root   wheel	4550740 Jun  1 16:37 httpd-access.log
-rw-r--r--   1 root   wheel	  56125 May 31 17:08 httpd-error.log

Itay1778 · Jun 1, 2018

Jailer said:
Yes there is. Look in the error log.

Code:
-rw-r--r-- 1 root wheel 4550740 Jun 1 16:37 httpd-access.log -rw-r--r-- 1 root wheel 56125 May 31 17:08 httpd-error.log

There are no errors from the last period I think that from the day I installed the nextcloud and there is nothing there that seems to be a network error or a download error

Jailer · Jun 1, 2018

Then I would look to your ISP and seek a solution with them. If there are no errors in the log and you're sure it's not your router blocking anything then that's where the problem lies.

Itay1778 · Jun 1, 2018

Jailer said:
Then I would look to your ISP and seek a solution with them. If there are no errors in the log and you're sure it's not your router blocking anything then that's where the problem lies.

This is what is inside the httpd-error.log
It's the last days (at the end I found them)

Code:


[Fri May 11 17:27:54.927016 2018] [ssl:warn] [pid 36884] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Fri May 11 17:27:55.235568 2018] [mpm_prefork:notice] [pid 36884] AH00163: Apache/2.4.33 (FreeBSD) OpenSSL/1.0.2k-freebsd PHP/7.0.30 configured -- resuming normal operations
[Fri May 11 17:27:55.235656 2018] [core:notice] [pid 36884] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Fri May 11 17:42:34.959566 2018] [mpm_prefork:notice] [pid 36884] AH00169: caught SIGTERM, shutting down
[Fri May 11 17:42:43.209342 2018] [ssl:warn] [pid 34521] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Fri May 11 17:42:43.472567 2018] [mpm_prefork:notice] [pid 34521] AH00163: Apache/2.4.33 (FreeBSD) OpenSSL/1.0.2k-freebsd PHP/7.0.30 configured -- resuming normal operations
[Fri May 11 17:42:43.472644 2018] [core:notice] [pid 34521] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
libpng warning: iCCP: profile 'icc': 'RGB ': RGB color space not permitted on grayscale PNG
[Sat May 12 12:23:20.438425 2018] [ssl:error] [pid 62239] [client 139.162.224.41:60996] AH02042: rejecting client initiated renegotiation
[Sat May 12 16:16:02.631872 2018] [core:notice] [pid 34521] AH00052: child pid 61328 exit signal Segmentation fault (11)
[Sat May 12 16:16:02.660039 2018] [mpm_prefork:notice] [pid 34521] AH00169: caught SIGTERM, shutting down
[Sat May 12 16:16:12.142006 2018] [ssl:warn] [pid 25011] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Sat May 12 16:16:12.441226 2018] [mpm_prefork:notice] [pid 25011] AH00163: Apache/2.4.33 (FreeBSD) OpenSSL/1.0.2k-freebsd PHP/7.0.30 configured -- resuming normal operations
[Sat May 12 16:16:12.441310 2018] [core:notice] [pid 25011] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Sat May 12 21:25:25.452486 2018] [mpm_prefork:notice] [pid 25011] AH00169: caught SIGTERM, shutting down
[Sat May 12 21:25:36.027304 2018] [ssl:warn] [pid 42526] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Sat May 12 21:25:36.325318 2018] [mpm_prefork:notice] [pid 42526] AH00163: Apache/2.4.33 (FreeBSD) OpenSSL/1.0.2k-freebsd PHP/7.0.30 configured -- resuming normal operations
[Sat May 12 21:25:36.325400 2018] [core:notice] [pid 42526] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Sat May 12 21:28:40.521015 2018] [mpm_prefork:notice] [pid 42526] AH00169: caught SIGTERM, shutting down
[Sat May 12 21:28:50.149883 2018] [ssl:warn] [pid 43815] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Sat May 12 21:28:50.431162 2018] [mpm_prefork:notice] [pid 43815] AH00163: Apache/2.4.33 (FreeBSD) OpenSSL/1.0.2k-freebsd PHP/7.0.30 configured -- resuming normal operations
[Sat May 12 21:28:50.431254 2018] [core:notice] [pid 43815] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Sun May 13 02:29:41.726783 2018] [:error] [pid 43848] [client 35.227.65.141:62561] script '/usr/local/www/apache24/data/nextcloud/main.php' not found or unable to stat, referer: http://79.178.250.60:443/
[Sun May 13 15:07:17.160074 2018] [ssl:error] [pid 43855] [client 185.3.94.57:47394] AH02042: rejecting client initiated renegotiation
[Mon May 28 17:17:53.793031 2018] [mpm_prefork:notice] [pid 43815] AH00169: caught SIGTERM, shutting down
[Mon May 28 17:17:54.088976 2018] [ssl:warn] [pid 83403] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Mon May 28 17:17:54.335127 2018] [mpm_prefork:notice] [pid 83403] AH00163: Apache/2.4.33 (FreeBSD) OpenSSL/1.0.2k-freebsd PHP/7.0.30 configured -- resuming normal operations
[Mon May 28 17:17:54.335243 2018] [core:notice] [pid 83403] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Mon May 28 17:27:42.791032 2018] [mpm_prefork:notice] [pid 83403] AH00169: caught SIGTERM, shutting down
[Mon May 28 17:27:42.943038 2018] [ssl:warn] [pid 84102] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Mon May 28 17:27:43.189699 2018] [mpm_prefork:notice] [pid 84102] AH00163: Apache/2.4.33 (FreeBSD) OpenSSL/1.0.2k-freebsd PHP/7.0.30 configured -- resuming normal operations
[Mon May 28 17:27:43.189840 2018] [core:notice] [pid 84102] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Mon May 28 17:28:42.689969 2018] [mpm_prefork:notice] [pid 84102] AH00169: caught SIGTERM, shutting down
[Mon May 28 17:28:42.841934 2018] [ssl:warn] [pid 84173] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Mon May 28 17:28:43.088328 2018] [mpm_prefork:notice] [pid 84173] AH00163: Apache/2.4.33 (FreeBSD) OpenSSL/1.0.2k-freebsd PHP/7.0.30 configured -- resuming normal operations
[Mon May 28 17:28:43.088458 2018] [core:notice] [pid 84173] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Mon May 28 17:29:22.000990 2018] [mpm_prefork:notice] [pid 84173] AH00169: caught SIGTERM, shutting down
[Mon May 28 17:29:22.160085 2018] [ssl:warn] [pid 84215] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Mon May 28 17:29:22.406266 2018] [mpm_prefork:notice] [pid 84215] AH00163: Apache/2.4.33 (FreeBSD) OpenSSL/1.0.2k-freebsd PHP/7.0.30 configured -- resuming normal operations
[Mon May 28 17:29:22.406346 2018] [core:notice] [pid 84215] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'
[Thu May 31 17:02:28.707305 2018] [mpm_prefork:notice] [pid 84215] AH00169: caught SIGTERM, shutting down
[Thu May 31 17:08:09.609523 2018] [ssl:warn] [pid 3656] AH01873: Init: Session Cache is not configured [hint: SSLSessionCache]
[Thu May 31 17:08:13.517123 2018] [mpm_prefork:notice] [pid 3656] AH00163: Apache/2.4.33 (FreeBSD) OpenSSL/1.0.2k-freebsd PHP/7.0.30 configured -- resuming normal operations
[Thu May 31 17:08:13.517248 2018] [core:notice] [pid 3656] AH00094: Command line: '/usr/local/sbin/httpd -D NOHTTPACCEPT'

I do not think this is the problem because it happens even on the local network but only after you download a lot
more

Jailer · Jun 1, 2018

Apache is stopping and starting for some reason and that's what's causing your problem. I'm not too familiar with apache to know where to start the troubleshooting, maybe someone more familiar with apache can help out.

Itay1778 · Jun 1, 2018

Jailer said:
Apache is stopping and starting for some reason and that's what's causing your problem. I'm not too familiar with apache to know where to start the troubleshooting, maybe someone more familiar with apache can help out.

But it does not seem strange that the local network is downloading good most of the times, and with it was a problem in apache then there will be a problem in the nextcloud not only downloads

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