Severe issues with my hard drives

[F1893N]

Hi,
I'm running a quite new NAS system (~60hours uptime) and I already have an issue with one hard drive, maybe even two. I receive warnings that one drive of my pool has encountered an unrecoverable error and when I checked this disk with smartd it also showed up some very bad values (raw_read_error_rate: 57675648, seek_error_rate: 309548, command_timeout: 201421, udma_crc_error_count: 16538), so my initial thought was that one of the two drives is damaged. But when I read the smartd results of the other drive that was always running without any complaints in FreeNAS, the error values where even higher (raw_read_error_rate: 122827296, seek_error_rate: 343053, command_timeout: 676, udma_crc_error_count: 700). I also don't know whether a spin up time for both disks of 0 ms is normal.
Right now I'm a bit confused because I don't know if the problem really has something to do with the drives or if the problem lies in another part. Any help is really appreciated...

SYSTEM:
Xeon E3-1220 v3
Asus P9D-I
8GB V7 DDR3-1600 ECC

 

[Alecmascot]

You did not say which drives you have.........
But I guess Seagate :

Scary SMART Values on New Seagate Enterprise Drives?

Hey all, So, I'm 4 disks into my "swap all 12 drives in my NAS with larger drives and resilver to grow my ZFS pool" project, and decided to go with 10TB Seagate Helium Enterprise drives (ST10000NM0016) The four drives I have thus far come from two orders of two drives each. Two from Newegg...

www.truenas.com

 

[Chris Moore]

SYSTEM:
Xeon E3-1220 v3
Asus P9D-I
8GB V7 DDR3-1600 ECC

This is a good start, but I would suggest that you review this guide to see the additional info it would be helpful to share when you have a question:

Forum Guidelines
https://www.ixsystems.com/community/threads/forum-guidelines.45124/

Right now I'm a bit confused because I don't know if the problem really has something to do with the drives or if the problem lies in another part. Any help is really appreciated...

Without knowing what kind of drive you have, or what the details of the error are, it is difficult to give you any advice that is meaningful.

Here is a link to a troubleshooting guide that might help you decide if the error you have seen is significant:

Hard Drive Troubleshooting Guide (All Versions of FreeNAS)
https://www.ixsystems.com/community...bleshooting-guide-all-versions-of-freenas.17/

I'm running a quite new NAS system (~60hours uptime) and I already have an issue with one hard drive

Being new, does not preclude failure. Did you do any burn-in on the drives before you put data on them? Also, how many drives are we talking about? What pool configuration, mirror, RAIDz2, there are options and those options tell us if a single drive failure is a big deal or nothing to worry about.

Terminology and Abbreviations Primer
https://www.ixsystems.com/community/threads/terminology-and-abbreviations-primer.28174/

Building, Burn-In, and Testing your FreeNAS system
https://www.ixsystems.com/community/resources/building-burn-in-and-testing-your-freenas-system.38/

I receive warnings that one drive of my pool has encountered an unrecoverable error

It would be useful if you pasted the output here so we can see what the error actually is. You can use tags like the [code] to surround the text for clear formatting. Just be sure to end with the [/code] tag to move to the next section of the post.

You can find a list of all the available formatting tags here: https://www.truenas.com/community/help/bb-codes/

Please post back with more information so we can be helpful.

 

[Chris Moore]

But I guess Seagate :

Good possibility. I agree, more detail is needed.

 

[joeschmuck]

when I checked this disk with smartd it also showed up some very bad values (raw_read_error_rate: 57675648, seek_error_rate: 309548, command_timeout: 201421, udma_crc_error_count: 16538),

At face value none of these are indicating a hard drive failure, at most I see that the UDMA_CRC_ERROR_COUNT could be indicating that you have a data cable issue, at some point in time, might have been a long time ago or just started. As @Chris Moore stated, read the forum rules and post more of your system configuration data and also post the FULL output of your SMART data, you have provided data out of context and expect someone to provide you intelligent and accurate help. I realize that you did just join the forum today but please understand that while some of us are really knowledgeable here, we also realize that people run different configurations, different hardware, problems could have some slight differences, all these little things add up. Also the more information you can provide us will allow everyone to help you get that system 100% operational again.

So welcome to the forums and looking forward to a more complete posting of data.

Cheers