Lost ability to do updates or submit bug from FreeNAS

[Edward Bridge]

Something has gone awry and neither the update nor support tabs under system allow me to communicate.

For Check update I get:

Code:

Update server could not be reached

<urlopen error [Errno 8] hostname nor servname provided, or not known>

Traceback
Traceback (most recent call last):
File "/usr/local/www/freenasUI/../freenasUI/system/views.py", line 1448, in update_check
train=updateobj.get_train(),
File "/usr/local/www/freenasUI/../freenasUI/system/models.py", line 569, in get_train
trains = conf.AvailableTrains() or []
File "/usr/local/lib/freenasOS/Configuration.py", line 860, in AvailableTrains
fileref = self.TryGetNetworkFile(file = TRAIN_FILE, reason = "FetchTrains")
File "/usr/local/lib/freenasOS/Configuration.py", line 639, in TryGetNetworkFile
raise url_exc
URLError: <urlopen error [Errno 8] hostname nor servname provided, or not known>

When I try to fill out the support ticket I get:

Code:

Connection failed: HTTPSConnectionPool(host='support-proxy.ixsystems.com', port=443): Max retries exceeded with url: /freenas/api/v1.0/categories (Caused by NewConnectionError(': Failed to establish a new connection: [Errno 8] hostname nor servname provided, or not known',))

I'm also trying to figure how/if I should upgrade to the new FreeNAS?
I have very little experience in the Unix system world and am using FreeNAS for file storage for myself, but wondering if I need an "appliance" system.

 

[wblock]

Which version of FreeNAS are you running?

 

[Edward Bridge]

Which version of FreeNAS are you running?

System Info says:
FreeNAS-9.10-MASTER-201606301217 (f4822bd)

 

[dlavigne]

Can you ping support-proxy.ixsystems.com? If not, check your entries for nameservers and default gateway in Network -> Global Configuration.