SOLVED Internet access problem from my local lan

[danny36]

Hi!
I'm new with truenas and I have instelled TrueNAS-13.0-U3 on a virtual machine with virtualbox on my pc windows. I have set bridge connection on the lan interface for the virtual machine and then set a static ip address for the em0 inteface then in the global configuration I have set the default gateway with the ip of my router attached to the interne and I have set a DNS with the ip of my internet provider BUT truenas can't reach internet, installation plugin fail for the dns problem and then ping to a url return "Unknow Host", instead Truenas can ping my local lan pc like my or other pc.
Someone can help me? I need to test some plugin because I want to create a Nas with truenas but I need also other software like web server, git, nextcloud, ecc..

 

[danny36]

I have install fresh truenas on a physical machine, set static ip address, gateway and dns and also with physical machine it's impossible to access to internet for install plugins.

 

[danny36]

Error: Traceback (most recent call last):
File "/usr/local/lib/python3.9/site-packages/middlewared/job.py", line 355, in run
await self.future
File "/usr/local/lib/python3.9/site-packages/middlewared/job.py", line 393, in __run_body
rv = await self.middleware.run_in_thread(self.method, *([self] + args))
File "/usr/local/lib/python3.9/site-packages/middlewared/main.py", line 1154, in run_in_thread
return await self.run_in_executor(self.thread_pool_executor, method, *args, **kwargs)
File "/usr/local/lib/python3.9/site-packages/middlewared/main.py", line 1151, in run_in_executor
return await loop.run_in_executor(pool, functools.partial(method, *args, **kwargs))
File "/usr/local/lib/python3.9/concurrent/futures/thread.py", line 58, in run
result = self.fn(*self.args, **self.kwargs)
File "/usr/local/lib/python3.9/site-packages/middlewared/schema.py", line 979, in nf
return f(*args, **kwargs)
File "/usr/local/lib/python3.9/site-packages/middlewared/plugins/jail_freebsd.py", line 372, in available
return self.middleware.call_sync('plugin.available_impl', options).wait_sync(raise_error=True)
File "/usr/local/lib/python3.9/site-packages/middlewared/job.py", line 326, in wait_sync
raise CallError(self.error)
middlewared.service_exception.CallError: [EFAULT] Cmd('git') failed due to: exit code(128)
cmdline: git clone -v https://github.com/freenas/iocage-ix-plugins.git /mnt/Pool320GB/iocage/.plugins/github_com_freenas_iocage-ix-plugins_git
stderr: 'Cloning into '/mnt/Pool320GB/iocage/.plugins/github_com_freenas_iocage-ix-plugins_git'...
fatal: unable to access 'https://github.com/freenas/iocage-ix-plugins.git/': Could not resolve host: github.com

 

[Samuel Tai]

How do you have the bridged network defined in VirtualBox?

 

[danny36]

Hi Samuel and thanks for reply.
I have set ethernet as a bridge.

I have same problem with a physical machine.

 

[danny36]

 

[Samuel Tai]

Does your physical machine have a Realtek NIC? I see your VirtualBox host does. TrueNAS doesn't have reliable drivers for Realtek NICs.

 

[danny36]

No the physical machine have a intel

 

[danny36]

Realtek adapter is from my pc windows where I run virtualbox

 

[Samuel Tai]

Can you ping the 192.168.1.1 gateway from your physical machine? This smells like you have an IP conflict.

 

[danny36]

yes, this is from physical machine

 

[Samuel Tai]

OK, then it's possible one of your DNS servers isn't working. Try setting 192.168.1.1 as your 1st DNS; most home routers run a caching-only DNS server.

From my testing, 85.37.17.5 isn't a valid DNS server.

 

[danny36]

this is the screenshot of my router with the ip address of dns of my internet provider, I have set this ip on global configuration but without result, I can't ping nothing

 

[danny36]

 

[Samuel Tai]

Try using just the Google DNS servers 8.8.8.8 and 8.8.4.4.

 

[danny36]

I change the dns but don't works.

 

[Samuel Tai]

This seems to be a problem on the router. What model of router do you have?

 

[danny36]

my windows pc have a static ip and work perfect, I have this router
https://www.iotti.biz/?p=817&lang=it

 

[Samuel Tai]

Your router manual doesn't shed much light, but I suspect this is due to the built-in firewall blocking IPs outside the DHCP range. What happens if you use an IP similar to your PC, like 192.168.1.150?

 

[danny36]

Samuel you my hero!!! I don't know why but there was a rule in my router that limit natting on range 192.168.1.100/255. I swith truenes ip to 192.168.1.199 and now works.
Thank you very mych for the support.