Harddrive wont start smartd/serial is too long

[adam mackey]

Not sure where the best place to post this is as this is my first post. I cannot get the smart service to start. I have tried enabling it from the gui and shell with no joy. I fould that smart does not seem to be enabled for drive da0. I tried starting it vi shell with this command smartctl --smart=on /dev/da0 the error I recieve is
=== START OF ENABLE/DISABLE COMMANDS SECTION ===
unable to fetch IEC (SMART) mode page [scsi response fails sanity test]
A mandatory SMART command failed: exiting. To continue, add one or more '-T perm
issive' options.


there are 7 drives of the same type and manufacturer HGST all drives da0-da6 fail to start smart. when I try to change any of those disks via gui I get an error that says the serial is to long 32 characters and should not exceed 30. I am using a lsi raid card with drives set to raid 0 because it doesnt support JBOD. It seems like that could be interferring with smart but idk about the serial thing. Any help is appreciated and I will get specifics as to raid card model and drive type when I am able to pull the freenas box from operation.

 

[danb35]

I am using a lsi raid card with drives set to raid 0 because it doesnt support JBOD.

This is a problem. It may or may not be what's causing the problem you're currently seeing, but it's definitely a problem.

What's the output of smartctl -a /dev/da0?

 

[adam mackey]

Sorry for the delay just got home from work here is the output of -a
=== START OF INFORMATION SECTION ===
Vendor: LSI
Product: MR9271-8i
Revision: 3.22
User Capacity: 1,999,844,147,200 bytes [1.99 TB]
Logical block size: 512 bytes
>> Terminate command early due to bad response to IEC mode page
A mandatory SMART command failed: exiting. To continue, add one or more '-T perm
issive' options.


I tried this next not sure what -T verypermissive means

[root@Datastore01 ~]# smartctl -T verypermissive -a /dev/da0
smartctl 6.5 2016-05-07 r4318 [FreeBSD 11.0-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Vendor: LSI
Product: MR9271-8i
Revision: 3.22
User Capacity: 1,999,844,147,200 bytes [1.99 TB]
Logical block size: 512 bytes
>> Terminate command early due to bad response to IEC mode page

=== START OF READ SMART DATA SECTION ===
Current Drive Temperature: 0 C
Drive Trip Temperature: 0 C

Read defect list: asked for grown list but didn't get it
Error Counter logging not supported

Device does not support Self Test logging

 

[Stux]

What LSI raid card are you using and can it be switched/flashed to IT mode?

Edit: not looking good
https://forums.lime-technology.com/topic/46122-lsi-9271-8i/

Suggestion there is to sell and buy a cheaper replacement that supports IT more.

 

[DrKK]

VERY. STRONGLY. RECOMMEND. YOU. NOT. RUN. FREENAS. WITH. A. HARDWARE. RAID. CARD.

 

[adam mackey]

does anyone have suggestions on an hard drive HBA I think I have an adaptec raid controller that supports JBOD. Is a regular HBA preferred over RAID JBOD as well? I want somthing that will just let freenas do its thing and not interfere with the ZFS RAID right?

 

[danb35]

The go-to recommendation for HBAs is the LSI/Avago/Broadcom SAS HBA series.

 

[Ericloewe]

If only someone had documented this stuff...

https://forums.freenas.org/index.php?resources/hardware-recommendations-guide.12/