ATA Error Count and Not Helpful SMART Info.

P

PCC

Cadet
Joined
Nov 7, 2018
Messages
6
Hardware/OS:
WD 2TB - Western Digital Black - /dev/ada0 (additional drive we installed for zpool)
WD 2TB - Western Digital Black - /dev/ada2 (additional drive we installed for zpool)
1TB - Seagate Barracuda 3.5 - /dev/ada1 (standard drive that comes in the Dell T310s we use)
8GB RAM
Intel(R) Xeon(R) CPU E3-1225 v5 @ 3.30GHz (temps for each of the cores ~29-34C)
FreeNAS OS - 11.2-U5 (was happening on 11.2-U4 as well)

Issue:
FreeNAS is yelling at us that the ATA error count has increased, and the zpool is degraded, which is sending alerts to Nagios. Which is all well and good, and what we want. But I haven't been able to find a source of these errors, or what's really going on. The drives having the issue are the ones on the zpool, which are mirrored with no hardware based RAID. (ada0 and ada2 in this server)

This is smartctl -a /dev/ada0
Code:
smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.2-STABLE amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Black
Device Model:     WDC WD2003FZEX-00SRLA0
Serial Number:    WD-WMC6N0M9MLS1
LU WWN Device Id: 5 0014ee 0049506c7
Firmware Version: 01.01A01
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Mon Oct  7 11:01:39 2019 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (    0) seconds.
Offline data collection
capabilities:              (0x7b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      ( 210) minutes.
Conveyance self-test routine
recommended polling time:      (   5) minutes.
SCT capabilities:            (0x203d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   196   196   021    Pre-fail  Always       -       3183
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       17
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   200   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   098   098   000    Old_age   Always       -       1581
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       17
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       11
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       5
194 Temperature_Celsius     0x0022   101   100   000    Old_age   Always       -       46
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1
ATA Error Count: 113 (device log contains only the most recent five errors)
    CR = Command Register [HEX]
    FR = Features Register [HEX]
    SC = Sector Count Register [HEX]
    SN = Sector Number Register [HEX]
    CL = Cylinder Low Register [HEX]
    CH = Cylinder High Register [HEX]
    DH = Device/Head Register [HEX]
    DC = Device Command Register [HEX]
    ER = Error register [HEX]
    ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 113 occurred at disk power-on lifetime: 493 hours (20 days + 13 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 41 00 e0 da 5a 40  Error:

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 112 occurred at disk power-on lifetime: 489 hours (20 days + 9 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 51 00 00 00 00 00  Error: ABRT

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 111 occurred at disk power-on lifetime: 465 hours (19 days + 9 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 51 00 00 00 00 40  Error: ABRT

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 110 occurred at disk power-on lifetime: 442 hours (18 days + 10 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 51 00 00 00 00 00  Error: ABRT

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 109 occurred at disk power-on lifetime: 441 hours (18 days + 9 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 51 00 00 00 00 00  Error: ABRT

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%       407         -
# 2  Short offline       Completed without error       00%       338         -
# 3  Short offline       Completed without error       00%       314         -
# 4  Short offline       Completed without error       00%       290         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


This is smartctl -a /dev/ada2
Code:
smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.2-STABLE amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Black
Device Model:     WDC WD2003FZEX-00SRLA0
Serial Number:    WD-WMC6N0M32JD0
LU WWN Device Id: 5 0014ee 0af3fcddf
Firmware Version: 01.01A01
User Capacity:    2,000,398,934,016 bytes [2.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Mon Oct  7 11:03:06 2019 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)    Offline data collection activity
                    was never started.
                    Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (    0) seconds.
Offline data collection
capabilities:              (0x7b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   2) minutes.
Extended self-test routine
recommended polling time:      ( 201) minutes.
Conveyance self-test routine
recommended polling time:      (   5) minutes.
SCT capabilities:            (0x203d)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x002f   200   200   051    Pre-fail  Always       -       0
  3 Spin_Up_Time            0x0027   195   195   021    Pre-fail  Always       -       3250
  4 Start_Stop_Count        0x0032   100   100   000    Old_age   Always       -       13
  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x002e   100   200   000    Old_age   Always       -       0
  9 Power_On_Hours          0x0032   098   098   000    Old_age   Always       -       1581
 10 Spin_Retry_Count        0x0032   100   253   000    Old_age   Always       -       0
 11 Calibration_Retry_Count 0x0032   100   253   000    Old_age   Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       13
192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       7
193 Load_Cycle_Count        0x0032   200   200   000    Old_age   Always       -       5
194 Temperature_Celsius     0x0022   100   096   000    Old_age   Always       -       47
196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0
197 Current_Pending_Sector  0x0032   200   200   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0
200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1
ATA Error Count: 10174 (device log contains only the most recent five errors)
    CR = Command Register [HEX]
    FR = Features Register [HEX]
    SC = Sector Count Register [HEX]
    SN = Sector Number Register [HEX]
    CL = Cylinder Low Register [HEX]
    CH = Cylinder High Register [HEX]
    DH = Device/Head Register [HEX]
    DC = Device Command Register [HEX]
    ER = Error register [HEX]
    ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 10174 occurred at disk power-on lifetime: 1404 hours (58 days + 12 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 51 00 00 00 00 00  Error: ABRT

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 10173 occurred at disk power-on lifetime: 1404 hours (58 days + 12 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 51 00 00 00 00 00  Error: ABRT

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 10172 occurred at disk power-on lifetime: 1404 hours (58 days + 12 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 51 00 00 00 00 00  Error: ABRT

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 10171 occurred at disk power-on lifetime: 1404 hours (58 days + 12 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 51 00 00 00 00 00  Error: ABRT

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

Error 10170 occurred at disk power-on lifetime: 1404 hours (58 days + 12 hours)
  When the command that caused the error occurred, the device was in an unknown state.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  04 51 00 00 00 00 00  Error: ABRT

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      1515         -
# 2  Short offline       Completed without error       00%      1512         -
# 3  Short offline       Completed without error       00%       407         -
# 4  Short offline       Completed without error       00%       338         -
# 5  Short offline       Completed without error       00%       314         -
# 6  Short offline       Completed without error       00%       290         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


This is zpool status output:
Code:
  pool: pcc
 state: DEGRADED
status: One or more devices has experienced an unrecoverable error.  An
    attempt was made to correct the error.  Applications are unaffected.
action: Determine if the device needs to be replaced, and clear the errors
    using 'zpool clear' or replace the device with 'zpool replace'.
   see: http://illumos.org/msg/ZFS-8000-9P
  scan: scrub repaired 256K in 0 days 00:08:24 with 0 errors on Fri Oct  4 13:35:14 2019
config:

    NAME                                                STATE     READ WRITE CKSUM
    pcc                                                 DEGRADED     0     0     0
      mirror-0                                          DEGRADED     0     0     0
        gptid/81e1a181-c4d2-11e9-9a05-54bf64995284.eli  DEGRADED     0     0   504  too many errors
        gptid/cd34e496-a4bc-11e9-803f-54bf64995284.eli  ONLINE       0     0    22

errors: No known data errors


Been researching this for a few hours, and even ran SMART long and short tests on /dev/ada2 which all come back with no errors, but everything is saying there is something wrong. The SMART error of "ABRT" is great, but when it says "command leading to error" and leaves it blank makes it difficult to research. This is affecting two of our NAS's right now. This one with 2x 2TB drives and another NAS which has same chassis(processor, OS drive, memory) but the drives are 2x 4TB instead.

Any help would be hugely appreciated!
 
P

Peter G

Dabbler
Joined
Aug 25, 2013
Messages
20
Hi,

I would check the power supplies or S.M.A.R.T settings.

04 51 00 00 00 00 00 Error: ABRT

ABRT means in short invalid command sent to it. Can be a changed/wrong setting in Smart either in BIOS or Freenas. You state it happens in 11.2-U4 also... perhaps something changed in the update to 11.2-U4 and has carried over to 11.2-U5.

Note that there is no command leading up to the error, so it looks like you have hard resets on the drives now and then.

However you have not stated your full configuration so it is hard to tell how much power is available.
The Standard config seems to be only 375 W , with an optional 400 supply.

Found this also in the boards, might help https://www.ixsystems.com/community/threads/ata-error-count-very-high.63551/

Hope it helps
//PG
 
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Reactions: PCC
P

PCC

Cadet
Joined
Nov 7, 2018
Messages
6
Thank you for the reply! Currently looking at our configuration of servers from around Feb/March to see if they have the same PSUs that we're using now, but the PSU in the current servers are 290W, which we are thinking might be underpowered for the drives and causing these issues.

Still researching it more, but this has given us something to look into for right now...
 
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