USB3 port only works as USB2

Dunuin · Mar 8, 2020

Hi,

I bought four WD Elements 8TB USB3 HDDs to create a raidz1 pool for backups. Thats working fine and is copying files without problems for 24 hours but it is just way to slow. I found out that only USB2 speed is used and all 4 drives share the same port because I used a 4-port-usb3-hub to connect them because my X10SLL-F Mainboard only got 1 external USB3 port.

The logs are showing this:


Mar  7 17:37:05 BM-Homeserver ugen1.5: <Generic 4-Port USB 2.0 Hub> at usbus1
Mar  7 17:37:05 BM-Homeserver uhub5 on uhub2
Mar  7 17:37:05 BM-Homeserver uhub5: <Generic 4-Port USB 2.0 Hub, class 9/0, rev 2.10/1.21, addr 5> on usbus1
Mar  7 17:37:05 BM-Homeserver uhub5: MTT enabled
Mar  7 17:37:06 BM-Homeserver uhub5: 4 ports with 4 removable, self powered
Mar  7 17:37:22 BM-Homeserver ugen1.6: <Western Digital Elements 25A3> at usbus1
Mar  7 17:37:22 BM-Homeserver umass0 on uhub5
Mar  7 17:37:22 BM-Homeserver umass0: <Western Digital Elements 25A3, class 0/0, rev 2.10/10.21, addr 6> on usbus1
Mar  7 17:37:22 BM-Homeserver umass0:  SCSI over Bulk-Only; quirks = 0xc101
Mar  7 17:37:22 BM-Homeserver umass0:9:0: Attached to scbus9
Mar  7 17:37:26 BM-Homeserver ugen1.7: <Western Digital Elements 25A3> at usbus1
Mar  7 17:37:26 BM-Homeserver umass1 on uhub5
Mar  7 17:37:26 BM-Homeserver umass1: <Western Digital Elements 25A3, class 0/0, rev 2.10/10.21, addr 7> on usbus1
Mar  7 17:37:26 BM-Homeserver umass1:  SCSI over Bulk-Only; quirks = 0xc101
Mar  7 17:37:26 BM-Homeserver umass1:10:1: Attached to scbus10
Mar  7 17:37:30 BM-Homeserver ugen1.8: <Western Digital Elements 25A3> at usbus1
Mar  7 17:37:30 BM-Homeserver umass2 on uhub5
Mar  7 17:37:30 BM-Homeserver umass2: <Western Digital Elements 25A3, class 0/0, rev 2.10/10.21, addr 8> on usbus1
Mar  7 17:37:30 BM-Homeserver umass2:  SCSI over Bulk-Only; quirks = 0xc101
Mar  7 17:37:30 BM-Homeserver umass2:11:2: Attached to scbus11
Mar  7 17:37:34 BM-Homeserver ugen1.9: <Western Digital Elements 25A3> at usbus1
Mar  7 17:37:34 BM-Homeserver umass3 on uhub5
Mar  7 17:37:34 BM-Homeserver umass3: <Western Digital Elements 25A3, class 0/0, rev 2.10/10.21, addr 9> on usbus1
Mar  7 17:37:34 BM-Homeserver umass3:  SCSI over Bulk-Only; quirks = 0xc101
Mar  7 17:37:34 BM-Homeserver umass3:12:3: Attached to scbus12
Mar  7 17:37:39 BM-Homeserver da4 at umass-sim0 bus 0 scbus9 target 0 lun 0
Mar  7 17:37:39 BM-Homeserver da4: <WD Elements 25A3 1021> Fixed Direct Access SPC-4 SCSI device
Mar  7 17:37:39 BM-Homeserver da4: Serial Number XXXXXXA
Mar  7 17:37:39 BM-Homeserver da4: 40.000MB/s transfers
Mar  7 17:37:39 BM-Homeserver da4: 7630853MB (15627986944 512 byte sectors)
Mar  7 17:37:39 BM-Homeserver da4: quirks=0x2<NO_6_BYTE>
Mar  7 17:37:43 BM-Homeserver da5 at umass-sim1 bus 1 scbus10 target 0 lun 0
Mar  7 17:37:43 BM-Homeserver da5: <WD Elements 25A3 1021> Fixed Direct Access SPC-4 SCSI device
Mar  7 17:37:43 BM-Homeserver da5: Serial Number XXXXXX
Mar  7 17:37:43 BM-Homeserver da5: 40.000MB/s transfers
Mar  7 17:37:43 BM-Homeserver da5: 7630853MB (15627986944 512 byte sectors)
Mar  7 17:37:43 BM-Homeserver da5: quirks=0x2<NO_6_BYTE>
Mar  7 17:37:47 BM-Homeserver da6 at umass-sim2 bus 2 scbus11 target 0 lun 0
Mar  7 17:37:47 BM-Homeserver da6: <WD Elements 25A3 1021> Fixed Direct Access SPC-4 SCSI device
Mar  7 17:37:47 BM-Homeserver da6: Serial Number XXXXXX
Mar  7 17:37:47 BM-Homeserver da6: 40.000MB/s transfers
Mar  7 17:37:47 BM-Homeserver da6: 7630853MB (15627986944 512 byte sectors)
Mar  7 17:37:47 BM-Homeserver da6: quirks=0x2<NO_6_BYTE>
Mar  7 17:37:51 BM-Homeserver da7 at umass-sim3 bus 3 scbus12 target 0 lun 0
Mar  7 17:37:51 BM-Homeserver da7: <WD Elements 25A3 1021> Fixed Direct Access SPC-4 SCSI device
Mar  7 17:37:51 BM-Homeserver da7: Serial Number XXXXXX
Mar  7 17:37:51 BM-Homeserver da7: 40.000MB/s transfers
Mar  7 17:37:51 BM-Homeserver da7: 7630853MB (15627986944 512 byte sectors)
Mar  7 17:37:51 BM-Homeserver da7: quirks=0x2<NO_6_BYTE>


root@BM-Homeserver[~]# usbconfig
ugen1.1: <Intel EHCI root HUB> at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=S                                                                                                                                                             AVE (0mA)
ugen0.1: <Intel EHCI root HUB> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=S                                                                                                                                                             AVE (0mA)
ugen1.2: <vendor 0x8087 product 0x8000> at usbus1, cfg=0 md=HOST spd=HIGH (480Mb                                                                                                                                                             ps) pwr=SAVE (0mA)
ugen0.2: <vendor 0x8087 product 0x8008> at usbus0, cfg=0 md=HOST spd=HIGH (480Mb                                                                                                                                                             ps) pwr=SAVE (0mA)
ugen1.3: <vendor 0x0557 product 0x7000> at usbus1, cfg=0 md=HOST spd=HIGH (480Mb                                                                                                                                                             ps) pwr=SAVE (100mA)
ugen1.4: <vendor 0x0557 product 0x2419> at usbus1, cfg=0 md=HOST spd=LOW (1.5Mbp                                                                                                                                                             s) pwr=ON (160mA)
ugen1.5: <Generic 4-Port USB 2.0 Hub> at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps                                                                                                                                                             ) pwr=SAVE (0mA)
ugen1.6: <Western Digital Elements 25A3> at usbus1, cfg=0 md=HOST spd=HIGH (480M                                                                                                                                                             bps) pwr=ON (30mA)
ugen1.7: <Western Digital Elements 25A3> at usbus1, cfg=0 md=HOST spd=HIGH (480M                                                                                                                                                             bps) pwr=ON (30mA)
ugen1.8: <Western Digital Elements 25A3> at usbus1, cfg=0 md=HOST spd=HIGH (480M                                                                                                                                                             bps) pwr=ON (30mA)
ugen1.9: <Western Digital Elements 25A3> at usbus1, cfg=0 md=HOST spd=HIGH (480M                                                                                                                                                             bps) pwr=ON (30mA)


<ATA Patriot Burst 61.3>           at scbus0 target 1 lun 0 (pass0,da0)
<ATA Patriot Burst 61.3>           at scbus0 target 2 lun 0 (pass1,da1)
<ATA Patriot Burst J1.3>           at scbus0 target 3 lun 0 (pass2,da2)
<ATA Patriot Burst KA.3>           at scbus0 target 4 lun 0 (pass3,da3)
<Intenso SSD Q1107A0>              at scbus1 target 0 lun 0 (pass4,ada0)
<Intenso SSD Q1013E1>              at scbus2 target 0 lun 0 (pass5,ada1)
<WDC WD80EMAZ-00WJTA0 83.H0A83>    at scbus3 target 0 lun 0 (pass6,ada2)
<WDC WD80EMAZ-00WJTA0 83.H0A83>    at scbus4 target 0 lun 0 (pass7,ada3)
<WDC WD80EMAZ-00WJTA0 83.H0A83>    at scbus5 target 0 lun 0 (pass8,ada4)
<WDC WD80EMAZ-00WJTA0 83.H0A83>    at scbus6 target 0 lun 0 (pass9,ada5)
<AHCI SGPIO Enclosure 2.00 0001>   at scbus7 target 0 lun 0 (pass10,ses0)
<WD Elements 25A3 1021>            at scbus9 target 0 lun 0 (da4,pass11)
<WD Elements 25A3 1021>            at scbus10 target 0 lun 0 (da5,pass12)
<WD Elements 25A3 1021>            at scbus11 target 0 lun 0 (da6,pass13)
<WD Elements 25A3 1021>            at scbus12 target 0 lun 0 (da7,pass14)

"usbdevs" to get more information seems not to be shipped with FreeNAS.

Isn't FreeNAS able to use USB3 by default?
Is there a way to find out why only USB2 is used and not USB3?
How to find out if the USB Controller on the mainboard, the USB-Hub or the USB-HDDs is causing the USB3 to fall back to USB2 mode?

demon · Mar 9, 2020

It doesn't look like the kernel is seeing any XHCI anything. Did you mess with any USB-related ROM setup settings? What version of FreeNAS are you running? You might need to go change the "XHCI Mode" setting in the system's ROM Setup to "Enabled", it might be assuming because it's not Windows or Linux that it doesn't know about XHCI.

Dunuin · Mar 9, 2020

Do you mean UEFI/BIOS with "ROM setup"? I'm using FreeNAS-11.3-U1.

demon · Mar 9, 2020

Yeah, BIOS/UEFI setup. If you’re running the latest version, then the drivers shouldn’t be the problem, but I wanted to be sure you weren’t running something old like 9.10. 11.x definitely should work with XHCI controllers.

Dunuin · Mar 12, 2020

You were right. The XHCI was set to "disabled" and I changed it to "Smart Auto" and now the Mainboard and USB-Hub are listed as "SUPER" speed but the USB-HDDs are still only listed as "HIGH" speed:


root@BM-Homeserver[~]# usbconfig
ugen2.1: <Intel EHCI root HUB> at usbus2, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=S                                                                                                                                                             AVE (0mA)
ugen0.1: <0x8086 XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr                                                                                                                                                             =SAVE (0mA)
ugen1.1: <Intel EHCI root HUB> at usbus1, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=S                                                                                                                                                             AVE (0mA)
ugen0.2: <Generic 4-Port USB 2.0 Hub> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps                                                                                                                                                             ) pwr=SAVE (0mA)
ugen1.2: <vendor 0x8087 product 0x8008> at usbus1, cfg=0 md=HOST spd=HIGH (480Mb                                                                                                                                                             ps) pwr=SAVE (0mA)
ugen2.2: <vendor 0x8087 product 0x8000> at usbus2, cfg=0 md=HOST spd=HIGH (480Mb                                                                                                                                                             ps) pwr=SAVE (0mA)
ugen0.3: <Western Digital Elements 25A3> at usbus0, cfg=0 md=HOST spd=HIGH (480M                                                                                                                                                             bps) pwr=ON (30mA)
ugen0.4: <Western Digital Elements 25A3> at usbus0, cfg=0 md=HOST spd=HIGH (480M                                                                                                                                                             bps) pwr=ON (30mA)
ugen0.5: <Western Digital Elements 25A3> at usbus0, cfg=0 md=HOST spd=HIGH (480M                                                                                                                                                             bps) pwr=ON (30mA)
ugen0.6: <Western Digital Elements 25A3> at usbus0, cfg=0 md=HOST spd=HIGH (480M                                                                                                                                                             bps) pwr=ON (30mA)
ugen0.7: <vendor 0x0557 product 0x7000> at usbus0, cfg=0 md=HOST spd=HIGH (480Mb                                                                                                                                                             ps) pwr=SAVE (100mA)
ugen0.8: <vendor 0x0557 product 0x2419> at usbus0, cfg=0 md=HOST spd=LOW (1.5Mbp                                                                                                                                                             s) pwr=ON (160mA)
ugen0.9: <Generic 4-Port USB 3.0 Hub> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbp                                                                                                                                                             s) pwr=SAVE (0mA)

Is there a way to change some configs so the HDDs work with USB3 speed to?

Edit:
Ok, it is now listed as super speed as long as I don't boot with the hub and HDDs already connected.


root@BM-Homeserver[~]# usbconfig
ugen0.1: <0x8086 XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
ugen0.7: <vendor 0x0557 product 0x7000> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (100mA)
ugen0.8: <vendor 0x0557 product 0x2419> at usbus0, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (160mA)
ugen0.2: <Generic 4-Port USB 2.0 Hub> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
ugen0.3: <Generic 4-Port USB 3.0 Hub> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
ugen0.4: <Western Digital Elements 25A3> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=ON (2mA)
ugen0.5: <Western Digital Elements 25A3> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=ON (2mA)
ugen0.6: <Western Digital Elements 25A3> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=ON (2mA)
ugen0.9: <Western Digital Elements 25A3> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=ON (2mA)

demon · Mar 12, 2020

Hm, got me. If the intervening hub is USB3-capable, it should definitely work. Can you temporarily plug it directly into the USB3 port on the machine and see if that works?

ornias · Mar 12, 2020

Why did no one ask the obvious question:
Is your USB controller supported by BSD 11?

demon · Mar 12, 2020

@ornias: If you read the thread, you'd see that it is supported. After enabling XHCI mode in the ROM setup, it's showing up and seeing an XHCI root hub.

ornias · Mar 12, 2020

demon said:
@ornias: If you read the thread, you'd see that it is supported. After enabling XHCI mode in the ROM setup, it's showing up and seeing an XHCI root hub.

Maybe I am missing something but I've seen no listed controller type, thats why I was asking.
So I don't think it's warranted to add a passive agressive assumption that I didn't read the thread....

Supported and Detected are significant different things.

sretalla · Mar 12, 2020

I think I once saw some reference to this where if EHCI is loaded it takes the devices first, so you need to disable it... not sure that really gets you what you want as USB2 may then not work right.

demon · Mar 12, 2020

ornias said:
Maybe I am missing something but I've seen no listed controller type, thats why I was asking.
So I don't think it's warranted to add a passive agressive assumption that I didn't read the thread....

Supported and Detected are significant different things.

It would not detect an XHCI root hub if it wasn't using it in USB3 mode.

Important Announcement for the TrueNAS Community.

USB3 port only works as USB2

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