UPS not connecting or connecting then disconnecting

[Z300M]

My GeekSquad UPS (rebranded Cyber Power) was working with my old hardware (AMD non-ECC), but, now that I have replaced that by a Supemicro X10SL7-F with ECC RAM, the UPS either does not connect at all or connects at first but then disconnects.

I've seen suggestions to set the port to /dev/usbhid-ups or to auto, but there are no such options in the drop-down menu: I've tried typing them in and restarting the UPS service, but it remains at OFF.

I then see a message on the console to check /var/db/nut/upsd.pid, but there is no such file.

 

[Yatti420]

What is the model? Any errors when you connect the UPS via USB? Verified compatibility? Did you upgrade FreeNAS versions etc with new hardware?.. http://doc.freenas.org/index.php/UPS

 

[Z300M]

What is the model? Any errors when you connect the UPS via USB? Verified compatibility? Did you upgrade FreeNAS versions etc with new hardware?.. http://doc.freenas.org/index.php/UPS

GeekSquad 1285VA. It always worked with the old hardware, but I don't know what port I had selected at the time. I was still on FreeNAS 9.2.1-RELEASE when I changed motherboards, etc. Same problem after upgrading to 9.2.1.1.

"Show console messages" is enabled; that's where I see the message about checking /var/db/nut/upsd.pid.

If I unplug the USB cable, I see: "ugen0.2: at usbus0 (disconnected)" but even that does not show as an available port in the drop-down menu, and typing it in doesn't solve the problem: the UPS service still will not start.

 

[krikboh]

Do you have USB 3.0 disabled on your motherboard? I assume yes since FreeNAS does boot, but sounds like a USB issue.

 

[Z300M]

Do you have USB 3.0 disabled on your motherboard? I assume yes since FreeNAS does boot, but sounds like a USB issue.

The only USB 3.0 capability is an internal connector to which two of the front-panel ports are connected, but the UPS is plugged into one of the motherboard rear ports, which are all USB 2.0.

 

[krikboh]

Odd that the console would show the USB port when you plug/unplug the UPS, but it is not available in the drop down for the UPS setup???

 

[Z300M]

Odd that the console would show the USB port when you plug/unplug the UPS, but it is not available in the drop down for the UPS setup???

I entered usbhid-ups manually and rebooted, and reenabled the UPS service. It worked -- BUT a few hours later I saw:

Code:

freenas usbhid-ups[6721]: got disconnected by another driver: Device busy

 

[krikboh]

Are you choosing /dev/ugen0.2 for the Port and usbhid-ups for the driver? A side note, I did some quick research and this appears to be a rebranded Tripp-Lite SMART 1000LCD, not CyberPower.

 

[DrKK]

freenas usbhid-ups[6721]: got disconnected by another driver: Device busy


Actually, that *CAN* be "normal" on certain Cyberpower UPS's. The consumer grade cyberpower UPS's seem to have this issue where they can disconnect from 1-5 times per day momentarily from the usbhid-ups driver with this "Driver busy" error. Those of us with the error tend to ignore it, and everything is fine.

 

[Yatti420]

I haven't noticed that once so far :)

 

[Z300M]

Are you choosing /dev/ugen0.2 for the Port and usbhid-ups for the driver? A side note, I did some quick research and this appears to be a rebranded Tripp-Lite SMART 1000LCD, not CyberPower.

Whatever the original is, it worked OK with the previous motherboard, etc. And "1285VA" is the marking on the front, but on the underside I see "GS-1285U", and "Geek Squad ups 2 GS1285U USB (usbhid-ups)" is one of the devices in the FreeNAS drop-down menu.

 

[GaiusBaltar]

Are you choosing /dev/ugen0.2 for the Port and usbhid-ups for the driver? A side note, I did some quick research and this appears to be a rebranded Tripp-Lite SMART 1000LCD, not CyberPower.

selecting the port doesnt do anything anymore (unless there are multiple UPS devices connected to the system. just setting it to [auto] is all that is required from what ive read/been told.

freenas usbhid-ups[6721]: got disconnected by another driver: Device busy

Actually, that *CAN* be "normal" on certain Cyberpower UPS's. The consumer grade cyberpower UPS's seem to have this issue where they can disconnect from 1-5 times per day momentarily from the usbhid-ups driver with this "Driver busy" error. Those of us with the error tend to ignore it, and everything is fine.

That's good to know. I created a thread a little while back regarding a similar issue with my CyberPower UPS - http://forums.freenas.org/index.php...ected-message-yet-ups-is-communicating.18177/. while i do get disconnect messages at times, ive never had an issue of it not connecting at all as the OP has had.
At this point everything still works as intended, i just end up getting 10-20 disconnect messages a day in my syslog. at this point i simply ignore them (but REALLY wish i could find a way to suppress them).

 

[Z300M]

Whatever the original is, it worked OK with the previous motherboard, etc. And "1285VA" is the marking on the front, but on the underside I see "GS-1285U", and "Geek Squad ups 2 GS1285U USB (usbhid-ups)" is one of the devices in the FreeNAS drop-down menu.

I plugged the USB cable into a different motherboard port and now see no reports of communication failure, BUT I have a bunch of console messages such as:

Code:

Feb 26 10:32:17 freenas root: Unknown USB device: vendor 0x0764 product 0x0501 bus uhub0

and it appears that "vendor 0x0764 product 0x0501" is the UPS.

 

[Yatti420]

Can you override the polling value with the driver? I swear I read somewhere that changing poll values helped with those issues.. If its model related I don't know if it can be avoided.. It would bug me though to see it in console..

Code:

driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2

 

[GaiusBaltar]

I plugged the USB cable into a different motherboard port and now see no reports of communication failure, BUT I have a bunch of console messages such as:

Code:

Feb 26 10:32:17 freenas root: Unknown USB device: vendor 0x0764 product 0x0501 bus uhub0

and it appears that "vendor 0x0764 product 0x0501" is the UPS.

there's a fix (well more of a workaround) for that that i found as I too had that issue:
http://blog.grogscave.net/2013/12/suppressing-messages-in-freenasfreebsd.html

mount the root partition in read/write mode by issuing "mount -uw /"

then edit the following 2 files:
/etc/devd.conf
/conf/base/etc/devd.conf

search each file for "Unknown USB"
above the "nomatch 10" statement that contains the "Unknown USB" text, add the following code to each file:

Code:

nomatch 10 {
    match "bus" "uhub[0-9]+";
    match "vendor" "0x0764";
    match "product" "0x0501";
};

save the files and remount / as ReadOnly via "mount -ur /"
then restart the devd service "service devd restart"

no more syslog spam

 

[GaiusBaltar]

Can you override the polling value with the driver? I swear I read somewhere that changing poll values helped with those issues.. If its model related I don't know if it can be avoided.. It would bug me though to see it in console..

Code:

driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2

that does help slightly (in my case with the disconnect issues). where as i was getting them every few minutes, i added the parameter "pollinterval=10" to the UPS service in the GUI. that reduced the number of disconnect spam to every few hrs.

 

[Z300M]

This !@$$% thing has made a liar of me again: I had to reboot, and now I again have no communication between the UPS and the computer.

 

[cyberjock]

This !@$$% thing has made a liar of me again: I had to reboot, and now I again have no communication between the UPS and the computer.

Well, quit being a liar and start being honest. ;)

Yes, I *had* to go there. :D

 

[Yatti420]

Make sure it's truly overwritten.. Not sure if it can be done..