SOLVED TrueNAS 11.2 Pool disappeared after cross-country move. Many attempts at solving tried. Further Assistance Needed - Please.

[PhoenixMike]

Hello everyone,

After an unexpected cross country move, I am having grave problems with my NAS. Right before our move, I had finally migrated all my data from random drives and locations to the NAS and was just about to do an encrypted cloud backup. I believe in the 3-2-1 method of backups, but didn't get a chance to do it unfortunately due to the abrupt move. Additionally, I cannot locate the configuration file which was backed up after the move, which is highly unfortunate.

Obviously, the data is very valuable. I had everything from company documents for my small business to 20 years worth of children/family photos. Priceless, not just PLEX movies like some servers :). Any assistance would be GREATLY appreciated by my small family. I appreciate your time invested in me and this post!

Before the move, the NAS was working fine. Here are the hardware specs of the NAS pre-move.

• Motherboard : SuperMicro X11SM-F
• Bios : v1.0
• Memory : 32768MB (reported in bios) / speed : 2133MHZ
• Boot Drive : Transcend 64GB SSD SATA (TS64GSSD370S) in MB Slot - SATA0
• HD : WD 4TB, QTY 7, RAID Configuration UNKN (sorry)
• HD Controller & Network - Onboard to MB - MB Specs : https://www.supermicro.com/en/products/motherboard/X11SSM-F

I have scoured the forums to get ideas on how to troubleshoot before bringing the issue to the group here. I thank everyone in advance for any assistance you may be able to provide.

Solutions Attempted :

• Upgrade MB Bios to latest version - v2.5 (build 11/26/20)
  • This was necessary to use TrueNAS 12.0-U6 as the new install would hang at CPU initialization. Works now.
• Replaced SATA cord on Boot Drive with new SATA cable using same SATA0 slot on MB
• Replaced SATA cord on Boot Drive to SATA/USB cable and used USB on MB and changed boot order (drive is seen)
  • Error : This is a FreeNAS data disc and can not boot system. System halted.
• Installed TrueNAS 12.0-U6 on USB Flash Drive (temporary, I know it is not recommended) and inserted into MB USB slot.
  • Boots fine (after BIOS update)
  • Unable to "Import Pool" in GUI under Storage -> Pools -> Add -> Import Existing Pool -> No Encryption -> as the result is Null --
• Tried the following in the TrueNAS 12.0-U6 CLI to no avail :
  • zpool import -f
  • zpool import -fF
  • zpool import -fm
  • zpool import -f -m
  • zpool import -fFX
  • zpool import -fFX -m
  • zpool import -fmFX
  • zpool import -d /dev
  • all return no pools available to import
• zpool list :

• zpool status :

• zbd -1 /dev/ada0p2

• ls -l /dev/gptid

• zfs list
  
  
  
• glabel status

• gpart list ada0

 

[PhoenixMike]

• zdb -l /dev/gptid/<rawuuid>

• Tried the same with ada1p2, ada2p2, and so on.
• gpart show

Any attempts to help me resolve this issue would be greatly appreciated in advance. Thank you for your time and expertise!

In Deep Gratitude,
PhoenixMike

 

[PhoenixMike]

Apologies for all the screenshots. I tried to cut/paste into CODE brackets but was unsuccessful.

 

[PhoenixMike]

I should also mention that the original OS was : FreeNAS 11.3

Sorry for the multiple posts, but I cannot edit original post....

 

[PhoenixMike]

Complete results of command : gpart show

Other troubleshooting / system info I could add :
- System was connected to UPS
- To the best of my knowledge system never experienced power interruption
- System always powered down properly
- System was working before move
- System never stored in heat even during move
- System offline for 8 months before setting back up

Connected Boot Drive (Transcend 64GB FreeNAS 11.3) to MAC using data recovery tool. The HD appears, but no "recoverable data" was found :

I feel like an ass for not executing my 3-2-1 backup strategy BEFORE the move -- just in case, but it was sudden.

Thank you all in advance for reading this far!

 

[Samuel Tai]

Was this a GELI-encrypted pool? I've only ever seen the zdb failed to unpack label warnings with GELI-encrypted pools.

 

[PhoenixMike]

Was this a GELI-encrypted pool? I've only ever seen the zdb failed to unpack label warnings with GELI-encrypted pools.

This was 100% it.

Thank you for your assistance!

I was looking thru some old drives and was able to find the encryption key which, once imported, loaded the pools no problem.

Back up and running - now having issues with SMB and Mac. Will make a separate post.

Thanks Again!