SMART warnings

[JJD]

freenas got very upset about one of my disks, a 6TB WD Red drive. I replaced the disk and made it happy once again. now I am trying to understand the SMART results. it starts with overall-health assessment passed but also says pre-fail a bunch of places.

i have attached the report the disk is still under warranty will wd replace it based on these results?


smartctl 6.5 2016-05-07 r4318 [FreeBSD 10.3-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Red
Device Model: WDC WD60EFRX-68MYMN1
Serial Number: WD-WX31DA43KFTT
LU WWN Device Id: 5 0014ee 20b5fa978
Firmware Version: 82.00A82
User Capacity: 6,001,175,126,016 bytes [6.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5700 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Sat Nov 4 12:23:48 2017 MDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 117) The previous self-test completed having
the read element of the test failed.
Total time to complete Offline
data collection: ( 6824) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 722) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x303d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 213 199 021 Pre-fail Always - 8316
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 35
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 067 067 000 Old_age Always - 24592
10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 35
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 20
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 535
194 Temperature_Celsius 0x0022 119 111 000 Old_age Always - 33
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 29
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 1

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed: read failure 50% 24581 4200424
# 2 Short offline Completed: read failure 50% 24557 4200424
# 3 Short offline Completed: read failure 50% 24533 4200424
# 4 Short offline Completed: read failure 50% 24509 4200424
# 5 Short offline Completed: read failure 50% 24485 4200424
# 6 Short offline Completed: read failure 50% 24461 4200424
# 7 Short offline Completed: read failure 50% 24437 4200424
# 8 Short offline Completed: read failure 50% 24413 4200424
# 9 Short offline Completed: read failure 50% 24389 4200424
#10 Short offline Completed: read failure 50% 24365 4200424
#11 Short offline Completed: read failure 50% 24341 4200424
#12 Short offline Completed: read failure 50% 24317 4200424
#13 Short offline Completed: read failure 50% 24293 4200424
#14 Extended offline Completed: read failure 90% 24270 4200424
#15 Short offline Completed: read failure 50% 24269 4200424
#16 Short offline Completed: read failure 50% 24245 4200424
#17 Short offline Completed: read failure 50% 24221 4200424
#18 Short offline Completed: read failure 50% 24197 4200424
#19 Short offline Completed: read failure 50% 24173 4200424
#20 Short offline Completed: read failure 50% 24149 4200424
#21 Short offline Completed: read failure 50% 24126 4200424

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

[m0nkey_]

i have attached the report the disk is still under warranty will wd replace it based on these results?

Yes, they will.

Majority of your SMART tests do not make it past 50%.

Plus these lines:

Code:

199 UDMA_CRC_Error_Count	0x0032 200 200 000	Old_age Always	 -	 29
200 Multi_Zone_Error_Rate 0x0008 200 200 000	Old_age Offline	 -	 1

 

[JJD]

Yes, they will.

Majority of your SMART tests do not make it past 50%.

Plus these lines:

Code:

199 UDMA_CRC_Error_Count	0x0032 200 200 000	Old_age Always	 -	 29
200 Multi_Zone_Error_Rate 0x0008 200 200 000	Old_age Offline	 -	 1

thanks a lot for the reply!
I am defiantly not adept at reading SMART tests will start an rma

 

[nightshade00013]

The pre-fail and old age is just basic information nothing to worry about. However the smart tests are failing with an error, and it's been doing it for a long while. So basically there is something wrong with the disk but because smart is getting hung up it's not reporting much.

Since the disk is already out of the system you could run badblocks on it and double check which should make the smart tests run all the way through or force the error to materialize. However they should be willing to RMA it due to the LBA error alone.

Hopefully your RMA is better than my current one. They showed it should have originally been shipped out to me on 10-25 but it didn't happen until 11-7 and then UPS had an issue so the drive hasn't even left CA yet.

 

[JJD]

The pre-fail and old age is just basic information nothing to worry about. However the smart tests are failing with an error, and it's been doing it for a long while. So basically there is something wrong with the disk but because smart is getting hung up it's not reporting much.

Since the disk is already out of the system you could run badblocks on it and double check which should make the smart tests run all the way through or force the error to materialize. However they should be willing to RMA it due to the LBA error alone.

Hopefully your RMA is better than my current one. They showed it should have originally been shipped out to me on 10-25 but it didn't happen until 11-7 and then UPS had an issue so the drive hasn't even left CA yet.

wow hopefully I have better luck than that! at least Im in no rush

 

[Chris Moore]

I am defiantly not adept at reading SMART tests

They don't make them easy and different drive models, even from the same vendor, will have differences in how they display the results. Go to a different brand of drive and it changes even more.

 

[nightshade00013]

Yep and some of the Seagate drives just show huge seemingly random numbers as defaults.

 

[Stux]

Yes, they will.

Majority of your SMART tests do not make it past 50%.

Plus these lines:

Code:

199 UDMA_CRC_Error_Count	0x0032 200 200 000	Old_age Always	 -	 29
200 Multi_Zone_Error_Rate 0x0008 200 200 000	Old_age Offline	 -	 1

UDMA_CRC_Error_Count tends to indicate a cabling issue, unfortunately, once its set it never resets, even after the issue is resolved. Still, the test failures means the drive is ready to be replaced.

 

[Dice]

UDMA_CRC_Error_Count tends to indicate a cabling issue, unfortunately, once its set it never resets, even after the issue is resolved. Still, the test failures means the drive is ready to be replaced.

Do you recon WD accepts RMA based solely on UDMA_CRC_Error_Count parameter?

 

[Johnnie Black]

Do you recon WD accepts RMA based solely on UDMA_CRC_Error_Count parameter?

UDMA CRC it's not a disk problem, but a failed SMART test is, and more than enough reason to RMA.

 

[Chris Moore]

UDMA CRC it's not a disk problem, but a failed SMART test is, and more than enough reason to RMA.

You can just tell them that it is giving errors. The web form doesn't require a lot of specifics for an RMA to be issued.