Plex cannot find files in media folders

[ric]

My plex on Freenas latest build cannot find my media files after reinstalling Plex. This is the first time happened. I didnt change or modify anything on my Freenas directory files. When I go to Plex server and try to add a library, and point it into /media/Movies, it cannot see my media files in that Movies folder. It was working fine before i did the update.

Troubleshooting:
Restart and reinstalled Plex plugin.
Reboot Freenas server.
Deleted and reconfigured Jail

 

[Fredda]

This is most likely a permission problem.
* First, make sure you really have mounted your movies folder correctly into the jail
* Second, make sure the plex user is able to enter and read the folder with your movies.

Open a shell in the plugin and check the /media folder and its subfolder permissions.
Maybe the UID of the Plex User in the plugin has changed compared to the old plugin.

 

[ric]

As you can see from screenshot, i have the movie folder mounted correctly.

The owner and group of the movies folder and sub-folder is root and wheel which i dont remember whether it is the same before or not.

 

[Fredda]

As I said: Open a shell in the plugin and check the /media folder and its subfolder permissions.

 

[ric]

The /media folder appear to be greyed out and that's probably the problem here why is not seeing the media files.

d---rwx---+ 78 nobody wheel 252 Jun 14 10:35 Movies

 

[Samuel Tai]

The folder is greyed out because the neither the plex user (uid 972) nor the plex group (gid 972) have access to that folder. You've currently set up the permissions for that folder so only the wheel group has access, and no other users or groups.

There are generally 2 ways to fix this:

1. Recursively change the permissions on the folder so it's available to both the user and others. This will end up with permissions drwxrwxrwx. This is the simplest, and also the least secure option.
2. Alternatively, you can create the plex user and group with the appropriate uid/gids outside the jail. Then recursively change the ownership and permissions on the folder so it's owned by plex/plex with permissions drwxrwxr-x.

 

[ric]

I have figured out by changing the permissions to everyone (drwxrwxrwx) then I saw your comment after.