Installer hangs - please help

[Jack Wilson]

hi,
im trying to install 9.3.1 stable on a hp proliant dl580 g5 server with 64gb ram and 4x 4core intel processors but the installer hangs every way i try to install it

 

[dlavigne]

Does the hang occur when you boot the installer, or does this happen after performing an installation? If after installation, what is the size of the boot device and is it plugged into a USB2 or USB3 port?

 

[Jack Wilson]

its before it installs so as im booting the installer

 

[dlavigne]

Did you burn the ISO to CD or USB? If USB, using which command/application and is the installer stick inserted into a USB2 or USB3 port?

 

[Jack Wilson]

ive tried an iso to cd and a usb both same result and the usb is plugged into a usb 2 port and for the usb i used win32disk imager and the cd i used imgburn

 

[Jack Wilson]

and i tried burning the disk at a really low speed

 

[dlavigne]

Sounds like a BIOS issue. Do you have any options in the BIOS to disable USB3? If so, does that make a difference? There's some other BIOS ideas in http://doc.freenas.org/9.3/freenas_install.html#installation-troubleshooting.

 

[Jack Wilson]

it doesnt have usb 3 so i cant diable it

 

[Jack Wilson]

i should just give up with it i guess haha

 

[danb35]

Try backing up a bit. Can you boot the 9.2.1.9 installer? Can you install 9.2.1.9? Does it boot?

 

[Jack Wilson]

ill try that now

 

[Jack Wilson]

same thing happens

 

[dlavigne]

Any settings dealing with GPT, MBR, or UEFI? If so, what are the available options?

 

[Jack Wilson]

no options like that only option even close is weather legacy usb is on or off

 

[Jack Wilson]

any help apparently the previous owner installed it on there before somehow :(

 

[tyrone]

If you have not fixed yet try disabling HCI in usb setting(BIOS). This solved the problem from another forum similar to this.

 

[goblest]

If you have not fixed yet try disabling HCI in usb setting(BIOS). This solved the problem from another forum similar to this.

There is no option in the BIOS for HCI in USB options on the DL580 G5. The only BIOS options (at least in the latest 2015 version) for USB are to turn off external ports, all ports or disable 2.0. I have the same exact issue and have been troubleshooting. Disabling 2.0 does not fix. Turning off any of the ports does not fix. There are no BIOS settings that can help that I have located.

In his case the old "owner" may have created a bootable CD and installed to a previously created logical drive for the OS boot. The USB bus is having some issue with the MBR / format of the stick. My suggestion is to:

Boot from the FreeNAS install CD and when at the "Install/Upgrade" screen insert the USB stick at that time.
If the install is successful it probably won't boot because of the "boot_grub" label.
Boot the system off Gparted and change the label from "boot_grub" to "boot".
This should fix the problem. I cannot test yet as I have a hardware issue and need to solve that first. Once I have had a chance to test I will report back.

EDIT: Can confirm this method worked. The only thing is, I did not have to change the boot flag on the USB. It booted up correct, directly after the installation.

 

[goblest]

trying to figure out how to delete this entry...new to the forum.

 

[goblest]

Several good reboots with no issues and now all of a sudden it started hanging again on the USB BUS. I give up...

 

[Mirfster]

Several good reboots with no issues and now all of a sudden it started hanging again on the USB BUS. I give up...

I'm confused are you necro'ing this old thread?