FreeNAS crashes on poweroff and reboots

[baniero]

Hi everyone,

I have a tricky error that I just can't seem to fix. Sometimes when I want to shutdown the system it doesn't poweroff but instead restarts. The reason for this is some type of error. It says:

Code:

NMI ISA 3c, EISA ff
NMI/cpu3 ... going to debugger
[ thread pid 11 tid 100006 ]
Stopped at acpi_cpu_idle_mwait+0x70; testq %rsi, %rsi

There is another variant of an error in that situation that I have only seen once though. It says:

Code:

NMI/cpu0 ... going to debugger
[ thread pid 12 tid 100034 ]
Stopped at vt_fb_bitblt_bitmap+0x1a6: movq 0xffffffffffffffb8(%rdp),%rsi

Anyone have an idea what this could be? My system is a Asrock C3558D4I-4L with 2x8GB Samsung RAM. My guess is that it has something to do with the bios as I recently updated both the Bios and the BMC to 1.60 and then first noticed the error. I checked the RAM already using Memtest for over a week and got no errors, so its probably not the memory. Also, I only get the error when shutting down. Otherwise I never have problems with the machine. I saw that someone else on the forum had a similar error which was also BIOS related: https://www.ixsystems.com/community/threads/problems-with-32gb-memory.81149/

Is it maybe because I have my bios in UEFI only mode and turned off CSM? But on the other hand sometimes the poweroff works fine..
Update: It is not the CSM. I turned it off and even reinstalled FreeNAS in Bios mode -> the problem persists.

Thanks for any hints!

Edit: If needed I can also upload my Bios config.

 

[geree]

Hi everyone,

I have a tricky error that I just can't seem to fix. Sometimes when I want to shutdown the system it doesn't poweroff but instead restarts. The reason for this is some type of error. It says:

Code:

NMI ISA 3c, EISA ff
NMI/cpu3 ... going to debugger
[ thread pid 11 tid 100006 ]
Stopped at acpi_cpu_idle_mwait+0x70; testq %rsi, %rsi

View attachment 40999

View attachment 41001

There is another variant of an error in that situation that I have only seen once though. It says:

Code:

NMI/cpu0 ... going to debugger
[ thread pid 12 tid 100034 ]
Stopped at vt_fb_bitblt_bitmap+0x1a6: movq 0xffffffffffffffb8(%rdp),%rsi

View attachment 41002

Anyone have an idea what this could be? My system is a Asrock C3558D4I-4L with 2x8GB Samsung RAM. My guess is that it has something to do with the bios as I recently updated both the Bios and the BMC to 1.60 and then first noticed the error. I checked the RAM already using Memtest for over a week and got no errors, so its probably not the memory. Also, I only get the error when shutting down. Otherwise I never have problems with the machine. I saw that someone else on the forum had a similar error which was also BIOS related: https://www.ixsystems.com/community/threads/problems-with-32gb-memory.81149/

Is it maybe because I have my bios in UEFI only mode and turned off CSM? But on the other hand sometimes the poweroff works fine..
Update: It is not the CSM. I turned it off and even reinstalled FreeNAS in Bios mode -> the problem persists.

Thanks for any hints!

Edit: If needed I can also upload my Bios config.

Not sure if that helps anything but I have similar symptoms with an ASRock J4105 ITX board and Truenas 12 core Beta2.

The exact error message I couldn't catch yet..but I may be able to check in the upcoming days...