FreeNAS-11.1-U1

[sandiphw]

Hi,

We have one FreeNAS-11.1-U1 server in production. Yesterday after restarting, no volumes, directories, disks etc are not showing in the Web GUI. But the server is working and able to see all these through command line. There are some python errors in the log. Can anyone please suggest how to restore the GUI?

Regards,
Sandip K Sadhukhan

 

[kdragon75]

What was the need for the reboot? You could start with verifying the install using the button in System > Update. Do you have a backup of your configs?

 

[Chris Moore]

We have one FreeNAS-11.1-U1 server in production. Yesterday after restarting, no volumes, directories, disks etc are not showing in the Web GUI.

Upgrade to U5

 

[sandiphw]

I didn't tried to update anything. It was a planned reboot for maintenance. How to get back the GUI properly working? We have other FreeNAS servers also which have not this issue after reboot.

 

[Chris Moore]

I didn't tried to update anything. It was a planned reboot for maintenance. How to get back the GUI properly working? We have other FreeNAS servers also which have not this issue after reboot.

Something didn't load properly during boot. It might be as simple as another reboot, which can be gracefully initiated from the console.

 

[Chris Moore]

Hi,

We have one FreeNAS-11.1-U1 server in production. Yesterday after restarting, no volumes, directories, disks etc are not showing in the Web GUI. But the server is working and able to see all these through command line. There are some python errors in the log. Can anyone please suggest how to restore the GUI?

Regards,
Sandip K Sadhukhan

Please post the full hardware description of the system. It is possible that the files that failed to load during boot are the result of a failing boot device.

 

[sandiphw]

I have rebooted the server multiple times but the same issue. The hardware detail:
· Intel® Xeon® Processor E5-2620 V4 2.1 GHz 20M Cache) 8 Core 16 Threads
· Intel S2600CW2S Motherboard
· 4 X 16GB DDR‐III ECC Unbuffered 2133MHz
· 8 X 4TB Toshiba SAS drive (MG04SCA40EE9 )
· 2X Samsung PM863A 240GB 2.5 SSD - MZ7LM240HMHQ-00005

I think something is crashing while web services tries to load the configuration.

 

[Chris Moore]

I have rebooted the server multiple times but the same issue. The hardware detail:
· Intel® Xeon® Processor E5-2620 V4 2.1 GHz 20M Cache) 8 Core 16 Threads
· Intel S2600CW2S Motherboard
· 4 X 16GB DDR‐III ECC Unbuffered 2133MHz
· 8 X 4TB Toshiba SAS drive (MG04SCA40EE9 )
· 2X Samsung PM863A 240GB 2.5 SSD - MZ7LM240HMHQ-00005

I think something is crashing while web services tries to load the configuration.

What is the OS booting from? Those Samsung drives?

 

[sandiphw]

Yes OS is booting form the Samsung SSD

 

[kdragon75]

You could start with verifying the install using the button in System > Update. Do you have a backup of your configs?

Have you tried the aforementioned check? Do you have a backup of your config?

 

[sandiphw]

Unfortunately I don't have backup of config file. Also not sure how much it safe to run update on a production server.

 

[kdragon75]

Also not sure how much it safe to run update on a production server.

Slightly less safe than not having a backup.
try saving a copy of the config file and restoring it to a test server in a VM to see if the config is still good or if it causes the same issues. Obviously it will generate lots of errors due to not being able to import a non-existing zpool but you should still your settings.
Pro tip: Do this in a isolated network as the VM will take the configured of of your production server.

 

[sandiphw]

I don't have any VM on it, only multiple iscsi shares are there which are all accessible but not visible in GUI.

 

[kdragon75]

I am recommending you build a VM and install FreeNAS on that new VM so you can test restoring the config file. We are just trying to find out if your config file is viable.

 

[sandiphw]

Okay, I shall try