failed to read SMART Attribute Data

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Visseroth

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Had to turn SMART off for a while due to errors, my understanding was it was due to a bug. I wasn't sure if it was fixed so I turned smart back on to see if I'd get any errors and received....
Device: /dev/da7 [SAT], failed to read SMART Attribute Data

Device da7 smart reports....
Code:
smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.1-STABLE amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:	 HGST Deskstar NAS
Device Model:	 HGST HDN724040ALE640
Serial Number:	PK1381PCJVLD2S
LU WWN Device Id: 5 000cca 24ce845b0
Firmware Version: MJAOA5E0
User Capacity:	4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:	 512 bytes logical, 4096 bytes physical
Rotation Rate:	7200 rpm
Form Factor:	  3.5 inches
Device is:		In smartctl database [for details use: -P show]
ATA Version is:   ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:	Sat Aug 18 06:18:20 2018 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM level is:	 128 (minimum power consumption without standby)
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x84)   Offline data collection activity
				   was suspended by an interrupting command from host.
				   Auto Offline Data Collection: Enabled.
Self-test execution status:	  (   0)   The previous self-test routine completed
				   without error or no self-test has ever
				   been run.
Total time to complete Offline
data collection:		(   24) seconds.
Offline data collection
capabilities:			 (0x5b) SMART execute Offline immediate.
				   Auto Offline data collection on/off support.
				   Suspend Offline collection upon new
				   command.
				   Offline surface scan supported.
				   Self-test supported.
				   No Conveyance Self-test supported.
				   Selective Self-test supported.
SMART capabilities:			(0x0003)   Saves SMART data before entering
				   power-saving mode.
				   Supports SMART auto save timer.
Error logging capability:		(0x01)   Error logging supported.
				   General Purpose Logging supported.
Short self-test routine
recommended polling time:	 (   1) minutes.
Extended self-test routine
recommended polling time:	 ( 594) minutes.
SCT capabilities:		   (0x003d)   SCT Status supported.
				   SCT Error Recovery Control supported.
				   SCT Feature Control supported.
				   SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME		  FLAGS	VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate	 PO-R--   100   100   016	-	0
  2 Throughput_Performance  P-S---   136   136   054	-	81
  3 Spin_Up_Time			POS---   180   180   024	-	414 (Average 447)
  4 Start_Stop_Count		-O--C-   100   100   000	-	237
  5 Reallocated_Sector_Ct   PO--CK   100   100   005	-	0
  7 Seek_Error_Rate		 PO-R--   100   100   067	-	0
  8 Seek_Time_Performance   P-S---   124   124   020	-	33
  9 Power_On_Hours		  -O--C-   097   097   000	-	23177
 10 Spin_Retry_Count		PO--C-   100   100   060	-	0
 12 Power_Cycle_Count	   -O--CK   100   100   000	-	225
192 Power-Off_Retract_Count -O--CK   100   100   000	-	1099
193 Load_Cycle_Count		-O--C-   100   100   000	-	1099
194 Temperature_Celsius	 -O----   157   157   000	-	38 (Min/Max 18/49)
196 Reallocated_Event_Count -O--CK   100   100   000	-	0
197 Current_Pending_Sector  -O---K   100   100   000	-	0
198 Offline_Uncorrectable   ---R--   100   100   000	-	0
199 UDMA_CRC_Error_Count	-O-R--   200   200   000	-	0
							||||||_ K auto-keep
							|||||__ C event count
							||||___ R error rate
							|||____ S speed/performance
							||_____ O updated online
							|______ P prefailure warning

General Purpose Log Directory Version 1
SMART		   Log Directory Version 1 [multi-sector log support]
Address	Access  R/W   Size  Description
0x00	   GPL,SL  R/O	  1  Log Directory
0x01		   SL  R/O	  1  Summary SMART error log
0x03	   GPL	 R/O	  1  Ext. Comprehensive SMART error log
0x04	   GPL	 R/O	  7  Device Statistics log
0x06		   SL  R/O	  1  SMART self-test log
0x07	   GPL	 R/O	  1  Extended self-test log
0x08	   GPL	 R/O	  2  Power Conditions log
0x09		   SL  R/W	  1  Selective self-test log
0x10	   GPL	 R/O	  1  NCQ Command Error log
0x11	   GPL	 R/O	  1  SATA Phy Event Counters log
0x20	   GPL	 R/O	  1  Streaming performance log [OBS-8]
0x21	   GPL	 R/O	  1  Write stream error log
0x22	   GPL	 R/O	  1  Read stream error log
0x80-0x9f  GPL,SL  R/W	 16  Host vendor specific log
0xe0	   GPL,SL  R/W	  1  SCT Command/Status
0xe1	   GPL,SL  R/W	  1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (1 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description	Status				  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline	   Completed without error	   00%	 20368		 -
# 2  Extended offline	Completed without error	   00%	 20227		 -
# 3  Short offline	   Completed without error	   00%	 20193		 -
# 4  Short offline	   Completed without error	   00%	 20041		 -
# 5  Short offline	   Completed without error	   00%	 19887		 -
# 6  Extended offline	Completed without error	   00%	 19874		 -
# 7  Short offline	   Completed without error	   00%	 19815		 -
# 8  Extended offline	Completed without error	   00%	 19521		 -
# 9  Short offline	   Completed without error	   00%	 19486		 -
#10  Short offline	   Completed without error	   00%	 19323		 -
#11  Short offline	   Completed without error	   00%	 19151		 -
#12  Short offline	   Completed without error	   00%	 18971		 -
#13  Short offline	   Completed without error	   00%	 18684		 -
#14  Short offline	   Completed without error	   00%	 18516		 -
#15  Extended offline	Completed without error	   00%	 18503		 -
#16  Short offline	   Completed without error	   00%	 18444		 -
#17  Short offline	   Completed without error	   00%	 18279		 -
#18  Extended offline	Completed without error	   00%	 18147		 -
#19  Short offline	   Completed without error	   00%	 18111		 -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
	1		0		0  Not_testing
	2		0		0  Not_testing
	3		0		0  Not_testing
	4		0		0  Not_testing
	5		0		0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:				  3
SCT Version (vendor specific):	   256 (0x0100)
SCT Support Level:				   1
Device State:						SMART Off-line Data Collection executing in background (4)
Current Temperature:					38 Celsius
Power Cycle Min/Max Temperature:	 23/42 Celsius
Lifetime	Min/Max Temperature:	 18/49 Celsius
Under/Over Temperature Limit Count:   0/0

SCT Temperature History Version:	 2
Temperature Sampling Period:		 1 minute
Temperature Logging Interval:		1 minute
Min/Max recommended Temperature:	  0/60 Celsius
Min/Max Temperature Limit:		   -40/70 Celsius
Temperature History Size (Index):	128 (47)

Index	Estimated Time   Temperature Celsius
  48	2018-08-18 04:11	38  *******************
 ...	..(126 skipped).	..  *******************
  47	2018-08-18 06:18	38  *******************

SCT Error Recovery Control:
		   Read: Disabled
		  Write: Disabled

Device Statistics (GP Log 0x04)
Page  Offset Size		Value Flags Description
0x01  =====  =			   =  ===  == General Statistics (rev 2) ==
0x01  0x008  4			 225  ---  Lifetime Power-On Resets
0x01  0x018  6	 87133264794  ---  Logical Sectors Written
0x01  0x020  6	  1066548596  ---  Number of Write Commands
0x01  0x028  6	215312830095  ---  Logical Sectors Read
0x01  0x030  6	  1749196700  ---  Number of Read Commands
0x03  =====  =			   =  ===  == Rotating Media Statistics (rev 1) ==
0x03  0x008  4		   22955  ---  Spindle Motor Power-on Hours
0x03  0x010  4		   22955  ---  Head Flying Hours
0x03  0x018  4			1099  ---  Head Load Events
0x03  0x020  4			   0  ---  Number of Reallocated Logical Sectors
0x03  0x028  4			  13  ---  Read Recovery Attempts
0x03  0x030  4			   0  ---  Number of Mechanical Start Failures
0x04  =====  =			   =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4			   0  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4			   0  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =			   =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1			  38  ---  Current Temperature
0x05  0x010  1			  38  N--  Average Short Term Temperature
0x05  0x018  1			  38  N--  Average Long Term Temperature
0x05  0x020  1			  49  ---  Highest Temperature
0x05  0x028  1			  18  ---  Lowest Temperature
0x05  0x030  1			  40  N--  Highest Average Short Term Temperature
0x05  0x038  1			  21  N--  Lowest Average Short Term Temperature
0x05  0x040  1			  38  N--  Highest Average Long Term Temperature
0x05  0x048  1			  25  N--  Lowest Average Long Term Temperature
0x05  0x050  4			   0  ---  Time in Over-Temperature
0x05  0x058  1			  60  ---  Specified Maximum Operating Temperature
0x05  0x060  4			   0  ---  Time in Under-Temperature
0x05  0x068  1			   0  ---  Specified Minimum Operating Temperature
0x06  =====  =			   =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4			1214  ---  Number of Hardware Resets
0x06  0x010  4			 601  ---  Number of ASR Events
0x06  0x018  4			   0  ---  Number of Interface CRC Errors
								|||_ C monitored condition met
								||__ D supports DSN
								|___ N normalized value

Pending Defects log (GP Log 0x0c) not supported

SATA Phy Event Counters (GP Log 0x11)
ID	  Size	 Value  Description
0x0001  2			0  Command failed due to ICRC error
0x0002  2			0  R_ERR response for data FIS
0x0003  2			0  R_ERR response for device-to-host data FIS
0x0004  2			0  R_ERR response for host-to-device data FIS
0x0005  2			0  R_ERR response for non-data FIS
0x0006  2			0  R_ERR response for device-to-host non-data FIS
0x0007  2			0  R_ERR response for host-to-device non-data FIS
0x0009  2			1  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2			1  Device-to-host register FISes sent due to a COMRESET
0x000b  2			0  CRC errors within host-to-device FIS
0x000d  2			0  Non-CRC errors within host-to-device FIS


Anyone know if the bug was fixed. Should I be digging into this further and if so what are your recommendations?
As a side note scrubs never come back with errors.
 

Visseroth

Guru
Joined
Nov 4, 2011
Messages
546
Latest to my knowledge...
FreeNAS-11.1-U5
 

Visseroth

Guru
Joined
Nov 4, 2011
Messages
546
OK, thank you. I'll turn off SMART until the next update to avoid any further errors or disks possibly getting kicked out.
 

wreedps

Patron
Joined
Jul 22, 2015
Messages
225
I am on U6 and still getting this one some drives.
 

Visseroth

Guru
Joined
Nov 4, 2011
Messages
546
Yep, I am too. I'm still keeping SMART disabled.
 
D

dlavigne

Guest
Looks like there's more fixes incoming for U7:

example.png
 

wreedps

Patron
Joined
Jul 22, 2015
Messages
225
Cool, nice they are working on it!
 
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