error 5, Unretryable

[taylordude]

Hello, I took over an account that has a truenas as a backup system. it will no longer boot and I get what seems to be a common thing error 5.

This has a lot of data on it and there is no OS config backup..

Is that data gone? or can I reinstall and that data would still be there?

is there a procedure for reinstalling NAS and pulling that data over?


Thanks in advance..

 

[Samuel Tai]

Can you describe the hardware and the exact error message? The data is likely safe, but you may need to reinstall the OS. However, it's best not to start trying things randomly, but ascertain the exact situation first.

 

[taylordude]

So its a HPZ840 with 5TB and the OS is installed on a 1TB HD on the system. I guess maybe that drive failed or something.

 

[Samuel Tai]

Can you screenshot the error message during boot? We need to tread carefully so as not to stomp on any of the data drives. Can you see which drive LEDs light up during the boot?

 

[taylordude]

The drives are in the tower and I cannot see them. But yes I can take a photo of the screen

 

[taylordude]

 

[Johnny Fartpants]

Looks like drive da1 is toast. Identify it and replace it.

 

[taylordude]

Okay the system booted and I can access the gui but not the share

 

[Johnny Fartpants]

Can you send a screenshot of zpool status first and then after that your share config.

 

[taylordude]

Okay now the system is running and the shares are working but still seeing those errors.. UGH

 

[taylordude]

 

[taylordude]

System is running.

 

[Johnny Fartpants]

Yep da1 is still toast. Send over your pool layout / zpool status to give us a chance please.

 

[taylordude]

Okay what is the best method to provide that info.. Gui? or Shell if so what command or where do I navigate too.. Thanks in advance

 

[Johnny Fartpants]

Either is fine. If shell its zpool status if GUI it depends on your version but normally Storage, Status

 

[taylordude]

 

[Johnny Fartpants]

ok we need the top bit that's half missing. If you know the name of the pool run zpool status nameofpool others run zpool status |more

 

[Johnny Fartpants]

Either way it don't look good. You have one drive failed and one almost gone in a Z1. If that drive goes (and I bet its da1) you will lose all your data. I would start backing up your important data NOW. Do you have replacement drives to hand?

 

[taylordude]

 

[taylordude]

So this a system I use for backups, this is used to backup our main Truenas Server which is their primary file server. I can go get drives if need be or should I just rebuild it?