DEGRADED zpool with one FAULTED device

[wyang]

Greetings,

My server configuration
Type: SuperMicro SYS-6029U-E1CR25M
Processor: Intel(R) Xeon(R) Gold 6226R CPU @ 2.90GHz
Memory: 12 x 32GB Samsung M393A4K40DB2-CVF
Storage:
2 x 256GB NVMe SSD, INTEL SSDPEKKA256GB
12 x 16TB HDD, Seagate ST16000NM001G-2KK103

TrueNAS-12.0-U3.1
- Boot: 1 x 2-way mirror (SSD)
- Pool: 2 x 6-wide RAIDZ2 data VDEVs

zpool status shows degraded zpool with one faulted disk

Code:

root@nas01-chq[~]# zpool status
  pool: boot-pool
 state: ONLINE
  scan: scrub repaired 0B in 00:00:02 with 0 errors on Wed Nov 10 03:45:02 2021
config:

    NAME        STATE     READ WRITE CKSUM
    boot-pool   ONLINE       0     0     0
      mirror-0  ONLINE       0     0     0
        nvd0p2  ONLINE       0     0     0
        nvd1p2  ONLINE       0     0     0

errors: No known data errors

  pool: truenaspool1
 state: DEGRADED
status: One or more devices are faulted in response to persistent errors.
    Sufficient replicas exist for the pool to continue functioning in a
    degraded state.
action: Replace the faulted device, or use 'zpool clear' to mark the device
    repaired.
  scan: scrub repaired 0B in 04:20:02 with 0 errors on Sun Nov  7 03:20:03 2021
config:

    NAME                                            STATE     READ WRITE CKSUM
    truenaspool1                                    DEGRADED     0     0     0
      raidz2-0                                      ONLINE       0     0     0
        gptid/b619a936-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/ba837a06-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/b9a27bb1-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/ba913a95-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/be9799ed-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/be888bc7-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
      raidz2-1                                      DEGRADED     0     0     0
        gptid/bd074641-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/bd13d975-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/c013c1f7-cf7f-11eb-a7dd-f8f21e518c34  FAULTED      3   581     0  too many errors
        gptid/c124c26b-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/c1af3982-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/c2c29171-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0

errors: No known data errors

glabel status

Code:

root@nas01-chq[~]# glabel status
                                      Name  Status  Components
gptid/3ff4ae9d-c3ed-11eb-ac8d-40a6b7221038     N/A  nvd0p1
gptid/3fff8166-c3ed-11eb-ac8d-40a6b7221038     N/A  nvd1p1
gptid/b619a936-cf7f-11eb-a7dd-f8f21e518c34     N/A  da0p2
gptid/be9799ed-cf7f-11eb-a7dd-f8f21e518c34     N/A  da1p2
gptid/be888bc7-cf7f-11eb-a7dd-f8f21e518c34     N/A  da2p2
gptid/ba913a95-cf7f-11eb-a7dd-f8f21e518c34     N/A  da3p2
gptid/ba837a06-cf7f-11eb-a7dd-f8f21e518c34     N/A  da4p2
gptid/b9a27bb1-cf7f-11eb-a7dd-f8f21e518c34     N/A  da5p2
gptid/c1af3982-cf7f-11eb-a7dd-f8f21e518c34     N/A  da6p2
gptid/c2c29171-cf7f-11eb-a7dd-f8f21e518c34     N/A  da7p2
gptid/c124c26b-cf7f-11eb-a7dd-f8f21e518c34     N/A  da8p2
gptid/bd13d975-cf7f-11eb-a7dd-f8f21e518c34     N/A  da9p2
gptid/bd074641-cf7f-11eb-a7dd-f8f21e518c34     N/A  da10p2
gptid/c013c1f7-cf7f-11eb-a7dd-f8f21e518c34     N/A  da11p2
gptid/400294bc-c3ed-11eb-ac8d-40a6b7221038     N/A  nvd1p3
gptid/3ff824e9-c3ed-11eb-ac8d-40a6b7221038     N/A  nvd0p3

smartctl output

Code:

root@nas01-chq[~]# smartctl -a /dev/da11
smartctl 7.2 2020-12-30 r5155 [FreeBSD 12.2-RELEASE-p6 amd64] (local build)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Exos X16
Device Model:     ST16000NM001G-2KK103
Serial Number:    ZL28A8YN
LU WWN Device Id: 5 000c50 0c6ff3657
Firmware Version: SN03
User Capacity:    16,000,900,661,248 bytes [16.0 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-4 (minor revision not indicated)
SATA Version is:  SATA 3.3, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Wed Nov 10 11:59:11 2021 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82)    Offline data collection activity
                    was completed without error.
                    Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0)    The previous self-test routine completed
                    without error or no self-test has ever
                    been run.
Total time to complete Offline
data collection:         (  567) seconds.
Offline data collection
capabilities:              (0x7b) SMART execute Offline immediate.
                    Auto Offline data collection on/off support.
                    Suspend Offline collection upon new
                    command.
                    Offline surface scan supported.
                    Self-test supported.
                    Conveyance Self-test supported.
                    Selective Self-test supported.
SMART capabilities:            (0x0003)    Saves SMART data before entering
                    power-saving mode.
                    Supports SMART auto save timer.
Error logging capability:        (0x01)    Error logging supported.
                    General Purpose Logging supported.
Short self-test routine
recommended polling time:      (   1) minutes.
Extended self-test routine
recommended polling time:      (1428) minutes.
Conveyance self-test routine
recommended polling time:      (   2) minutes.
SCT capabilities:            (0x70bd)    SCT Status supported.
                    SCT Error Recovery Control supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   083   064   044    Pre-fail  Always       -       205752312
  3 Spin_Up_Time            0x0003   090   090   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       21
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   078   060   045    Pre-fail  Always       -       57985720
  9 Power_On_Hours          0x0032   091   091   000    Old_age   Always       -       8544
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       21
 18 Head_Health             0x000b   100   100   050    Pre-fail  Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   073   049   040    Old_age   Always       -       27 (Min/Max 22/34)
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       9
193 Load_Cycle_Count        0x0032   096   096   000    Old_age   Always       -       8197
194 Temperature_Celsius     0x0022   027   040   000    Old_age   Always       -       27 (0 19 0 0 0)
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
200 Pressure_Limit          0x0023   100   100   001    Pre-fail  Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       3485h+48m+15.111s
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       12913677634
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       22478272832

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

I was wondering if those are transient errors and thus ran twice, the first run cleared WRITE value, the second run cleared READ value

Code:

zpool clear truenaspool1 gptid/c013c1f7-cf7f-11eb-a7dd-f8f21e518c34

the zpool status become

Code:

root@nas01-chq[~]# zpool status -xv
  pool: truenaspool1
 state: DEGRADED
status: One or more devices are faulted in response to persistent errors.
    Sufficient replicas exist for the pool to continue functioning in a
    degraded state.
action: Replace the faulted device, or use 'zpool clear' to mark the device
    repaired.
  scan: scrub repaired 0B in 04:20:02 with 0 errors on Sun Nov  7 03:20:03 2021
config:

    NAME                                            STATE     READ WRITE CKSUM
    truenaspool1                                    DEGRADED     0     0     0
      raidz2-0                                      ONLINE       0     0     0
        gptid/b619a936-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/ba837a06-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/b9a27bb1-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/ba913a95-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/be9799ed-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/be888bc7-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
      raidz2-1                                      DEGRADED     0     0     0
        gptid/bd074641-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/bd13d975-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/c013c1f7-cf7f-11eb-a7dd-f8f21e518c34  FAULTED      0     0     0  too many errors
        gptid/c124c26b-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/c1af3982-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0
        gptid/c2c29171-cf7f-11eb-a7dd-f8f21e518c34  ONLINE       0     0     0

errors: No known data errors

Is this a real hardware failure? Any chances to bring it ONLINE without disk replacement?

Thanks in advance.

 

[Patrick M. Hausen]

You pool ist still ok and even redundant. I'd replace the disk.

 

[Heracles]

Hi,

So as of now, you are still safe. So the first thing is : No Panic! Despite being degraded, your vDev is Raid-Z2 so still has redundancy. No time to waste but no hurry so you don't create a problem where there are none.

One thing is to ensure what kind of backups do you have ? Always important to realize what you have / don't have as backups because, as you see it here, problems happen.

Second thing is that I would check cables and connections before replacing the drive. If you can power down your server, unplug and replug that drive carefully and boot it back up. See if that was enough to bring back the disk online.

If not, then it would be time to think about replacement. Do you already have spares ? If you do, good and proceed. If you do not, it would be good to order 2. One for the replacement and the second one to burn in and be ready for the next situation. Also, by having 2, if you received a DoA drive, you will already have the second one to work with.

 

[wyang]

Thanks @Patrick M. Hausen and @Heracles for your advice.

The data on this server are backed up to a remote server via ZFS replication.

I will proceed to reseat/replace the disk.