Crashplan plugin can't login

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S

spitfire

Dabbler
Joined
May 25, 2012
Messages
41
Hi,

I've got a problem with crashplan (someone already described it on the forum):
Crashplan plugin installs fine, init script starts the daemon and I'm able to redirect the port.
When I start the GUI, it is able to connect to redirected port, asks me to login.
However, after I enter my credentials to my CrashPlan account and click "Sign In" after a while I'm getting an error (seen in the GUI):
Unable to connect, check your network
Click to expand...

/var/log/crashplan/engine_error.log:
Code:
/etc/host.conf: line 2: bad command `hosts'

/etc/host.conf: line 3: bad command `dns'


/etc/host.conf:
Code:
# Auto-generated from nsswitch.conf
hosts
dns


/usr/pbi/crashplan-amd64/share/crashplan/log/service.log.0:
Code:
[03.03.15 00:11:55.661 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[force.idle]
[03.03.15 00:11:55.663 INFO    MQ-UI-1              backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80
[03.03.15 00:11:55.665 INFO    MQ-UI-1              com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle  >  CommandResult@17753446[ force.idle, success=true, result=null ]
[03.03.15 00:11:57.081 INFO    MQ-UI-0              com.backup42.service.ui.UIController    ] UserActionRequest: LoginRequestMessage[678788159638601729] LOGIN: username=mieszkoslusarczyk@gmail.com, password=****, serverAddress=null
[03.03.15 00:11:57.081 INFO    MQ-UI-0              com.backup42.service.peer.Authorizer    ] AUTH:: LOGIN; waitTime=60000
[03.03.15 00:11:57.082 INFO    W7895851_Authorizer  com.backup42.service.peer.Authorizer    ] AUTH:: *** START *** with Authorizer@24989458[ LOGIN, username=mieszkoslusarczyk@gmail.com, password=true]
[03.03.15 00:11:57.082 INFO    W7895851_Authorizer  com.backup42.service.peer.PeerController] Attempting to connect to CPC. delay=60000
[03.03.15 00:11:57.083 WARN    RPConnWrk-DefaultGro com.code42.peer.PeerGroup               ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:11:57:082, connected=0, disconnected=2015-03-03T00:11:57:082, attempts=1, connectActivity=2015-03-03T00:11:57:082, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[03.03.15 00:11:58.194 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[auto.idle]
[03.03.15 00:11:58.194 INFO    MQ-UI-1              backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20
[03.03.15 00:11:58.195 INFO    MQ-UI-1              com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle  >  CommandResult@30559343[ auto.idle, success=true, result=null ]
[03.03.15 00:12:08.092 WARN    RPConnWrk-DefaultGro com.code42.peer.PeerGroup               ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:08:091, connected=0, disconnected=2015-03-03T00:12:08:091, attempts=1, connectActivity=2015-03-03T00:12:08:091, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[03.03.15 00:12:17.755 INFO    MQ-UI-0              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[force.idle]
[03.03.15 00:12:17.755 INFO    MQ-UI-0              backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80
[03.03.15 00:12:17.755 INFO    MQ-UI-0              com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle  >  CommandResult@29258456[ force.idle, success=true, result=null ]
[03.03.15 00:12:19.102 WARN    RPConnWrk-DefaultGro com.code42.peer.PeerGroup               ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:19:101, connected=0, disconnected=2015-03-03T00:12:19:100, attempts=1, connectActivity=2015-03-03T00:12:19:101, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[03.03.15 00:12:21.739 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[auto.idle]
[03.03.15 00:12:21.740 INFO    MQ-UI-1              backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20
[03.03.15 00:12:21.740 INFO    MQ-UI-1              com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle  >  CommandResult@18125850[ auto.idle, success=true, result=null ]
[03.03.15 00:12:30.142 WARN    RPConnWrk-DefaultGro com.code42.peer.PeerGroup               ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:30:139, connected=0, disconnected=2015-03-03T00:12:30:139, attempts=1, connectActivity=2015-03-03T00:12:30:139, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[03.03.15 00:12:32.891 INFO    MQ-UI-0              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[force.idle]
[03.03.15 00:12:32.892 INFO    MQ-UI-0              backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80
[03.03.15 00:12:32.893 INFO    MQ-UI-0              com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle  >  CommandResult@8365830[ force.idle, success=true, result=null ]
[03.03.15 00:12:41.147 WARN    RPConnWrk-DefaultGro com.code42.peer.PeerGroup               ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:41:146, connected=0, disconnected=2015-03-03T00:12:41:146, attempts=1, connectActivity=2015-03-03T00:12:41:146, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[03.03.15 00:12:52.160 WARN    RPConnWrk-DefaultGro com.code42.peer.PeerGroup               ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:52:156, connected=0, disconnected=2015-03-03T00:12:52:156, attempts=1, connectActivity=2015-03-03T00:12:52:156, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[03.03.15 00:12:57.105 INFO    W7895851_Authorizer  com.backup42.service.peer.PeerController]   Failed to connect to CPC after 1min 0sec - RemotePeer-[guid=42, server=true, state=DISCONNECTED, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2015-03-03T00:12:52:156, connected=0, disconnected=2015-03-03T00:12:52:160, attempts=1, connectActivity=2015-03-03T00:12:52:160, keepAliveSent=0, minRetry=33349, retryDelay=0, reflector=na, #nat=0, session=null]
[03.03.15 00:12:57.105 WARN    W7895851_Authorizer  com.backup42.service.peer.Authorizer    ] AUTH:: UnknownHostException getting authority address=central.crashplan.com
[03.03.15 00:12:57.106 INFO    W7895851_Authorizer  com.backup42.service.peer.Authorizer    ] AUTH:: Error = CPErrors.Global.CPC_UNAVAILABLE : [central.crashplan.com:443]
[03.03.15 00:12:57.107 INFO    W7895851_Authorizer  com.backup42.service.ui.UIController    ] UserActionResponse: LoginResponseMessage@6471113[ session=678788159638601729, errors=[CPErrors.Global.CPC_UNAVAILABLE : [central.crashplan.com:443]] ]{}
[03.03.15 00:12:57.107 INFO    W7895851_Authorizer  com.backup42.service.peer.Authorizer    ] AUTH:: *** END *** Failed after 1min 0sec
[03.03.15 00:12:57.498 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[auto.idle]
[03.03.15 00:12:57.499 INFO    MQ-UI-1              backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20
[03.03.15 00:12:57.499 INFO    MQ-UI-1              com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle  >  CommandResult@31622189[ auto.idle, success=true, result=null ]
[03.03.15 00:13:03.626 INFO    MQ-UI-0              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[force.idle]
[03.03.15 00:13:03.626 INFO    MQ-UI-0              backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80
[03.03.15 00:13:03.626 INFO    MQ-UI-0              com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle  >  CommandResult@7414698[ force.idle, success=true, result=null ]
[03.03.15 00:13:04.375 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[auto.idle]
[03.03.15 00:13:04.375 INFO    MQ-UI-1              backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20
[03.03.15 00:13:04.375 INFO    MQ-UI-1              com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle  >  CommandResult@14324482[ auto.idle, success=true, result=null ]


/usr/pbi/crashplan-amd64/share/crashplan/log/app.log:
Code:
DateTime     = Mon Mar 02 23:54:57 CET 2015
OS           = Linux (2.6.16, i386)
JVM          = Java(TM) SE Runtime Environment (1.7.0_51-b13, 32-bit)
Locale       = English, Europe/Warsaw
User         = root, /root

Application  = CrashPlan
CPVERSION    = 3.6.3 - 1388556100363 (2014-01-01T06:01:40:363+0000)
CPGUID       = 678783663445377025 from file: /var/lib/crashplan/.identity
OrgType      = CONSUMER
WorkingDir   = /usr/pbi/crashplan-amd64/share/crashplan
LogDir       = log
AppDataDir   = /usr/pbi/crashplan-amd64/share/crashplan/conf
CacheDir     = /usr/pbi/crashplan-amd64/share/crashplan/cache
ArchiveDir   = /usr/pbi/crashplan-amd64/share/crashplan/backupArchives/
JavaOptions  = [-Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider, -Dfile.encoding=UTF-8, -Dapp=CrashPlanService, -DappBaseName=CrashPlan, -Xms20m, -Xmx1536m, -Djava.net.preferIPv4Stack=true, -Dsun.net.inetaddr.ttl=300, -Dnetworkaddress.cache.ttl=300, -Dsun.net.inetaddr.negative.ttl=0, -Dnetworkaddress.cache.negative.ttl=0, -Dc42.native.md5.enabled=false]
Args         = [  ]
LibraryPath  = /usr/java/packages/lib/i386:/lib:/usr/lib:/usr/pbi/crashplan-amd64/share/crashplan/.:/usr/pbi/crashplan-amd64/share/crashplan/lib
ClassPath    = [file:/usr/pbi/crashplan-amd64/share/crashplan/lib/com.backup42.desktop.jar, file:/usr/pbi/crashplan-amd64/share/crashplan/lang/]




Crashplan daemon version is 3.6.3 (as seen in the previous log) - installed via Plugins menu.
i don't think it matters, but I was connecting it from both GUI version 3.6.3 and 3.7.0.

My /etc/resolv.conf contains a valid dns server.
I'm able to resolve central.crashplan.com (using nslookup) and ping it as well, but as it can be seen n service.log something is wrong with java's name resolution.

Any Idea how to fix it?
 
Last edited:
W

woodgee

Cadet
Joined
Feb 23, 2014
Messages
1
hello,
try to add nameservers into the /etc/resolv.conf file.
Code:
# Generated by resolvconf

nameserver 8.8.8.8
nameserver 208.67.222.222


i created the plugin-jail and in the /etc/resolv.conf file only ipv6 nameserver show up.....
then i add the ipv4 nameservers and i can log in over the gui from my windows computer.
 
S

spitfire

Dabbler
Joined
May 25, 2012
Messages
41
Sorry, I forgot to note that I have added my DNS servers to resolv.conf, and name resolution works in the jail (and I can ping and resolve central.crashplan.com), but it doesn't work for crashplan daemon..
 
S

spitfire

Dabbler
Joined
May 25, 2012
Messages
41
Nope. I'll probably haveto try to set up another linux box to run crashplan in it (and back up FreeNAS by NFS)...
 
BSDrocks

BSDrocks

Cadet
Joined
Mar 15, 2015
Messages
4
I'm seeing the same error message and name resolution is working fine on my jail as well. Anyone else go insights on this?

Thanks,
J
 
SweetAndLow

SweetAndLow

Sweet'NASty
Joined
Nov 6, 2013
Messages
6,421
If you are messing with resolve.conf something in your network is broken. Can you describe your network or fix it? Networking problems are like permissions everyone is unique and it's hard to debug. You shouldn't have to modify anything to get crashplan to work. All you have to do is configure the client to use the jail ip and configure the crashplan server to accept connections from all address(0.0.0.0).
 
S

spitfire

Dabbler
Joined
May 25, 2012
Messages
41
I was able to fix it by increasing RAM limits in run.conf to 2GB and adding IPv4 DNS servers in resolv.conf.
 
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