SOLVED CrashPlan in update loop - help in pinpointing problem

[Andrew076]

I have been having issues with CrashPlan constantly downloading a new version and trying to install it.

I explained the issue in this Post as well but no one confirmed it was the same issue so I am making its own thread as it disconnected from CrashPlan again (I was able to get it connected but I got to think this is not healthy).

When I look at the History tab in the GUI I get the following (every 20 min or so):

Downloading a new version of CrashPlan.
CrashPlan has downloaded an update and will restart momentarily to apply the update.
Installing update - version 1435813200470
Upgrade failed - version 1435813200470

It then repeats every 20 - 30 minutes. (See screen shot below).

I have 4.7 installed.

For a starter can anyone point me in the direction where I would find the error log for why the Upgrade failed for version 1435813200470?

ee /var/log/crashplan/engine_error.log

Produced the following
/etc/host.conf: line 2: bad command `hosts'
/etc/host.conf: line 3: bad command `dns'

/var/log/crashplan/engine_output.log
Produced the following

Show : output

Code:

=====line 22 col 0 lines from top 22 ==========================================
Java HotSpot(TM) Client VM warning: Can't detect initial thread stack location - find_vma failed
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] Locale changed to English
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] ********************************************************
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] ********************************************************
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] STARTED CrashPlanService
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] CPVERSION = 4.7.0 - 1435813200470 (2015-07-02T05:00:00:470+0000) - Build: 317
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] LOCALE = English
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] ARGS = []
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] ********************************************************
[07.18.16 01:19:39.858 INFO  main  com.backup42.service.CPService] Adding shutdown hook.
[07.18.16 01:19:39.904 INFO  main  com.backup42.service.CPService] loadConfig, BEGIN Loading Configuration
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CpsFolders] CpsFolders chmod successful. confPath=conf/
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService] BEGIN Copy Custom
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService]  Directories: [.Custom, custom, /repository/.Custom, /repository/.Custom, /repository/custom]
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService]  NOT waiting for custom skin to appear
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService]  NO customizations found.
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService] END Copy Custom
[07.18.16 01:19:39.931 INFO  main  backup42.common.config.AppConfig]  Loading from default: , /usr/pbi/crashplan-amd64/share/crashplan/conf/default.service.xml
[07.18.16 01:19:40.087 INFO  main  backup42.common.config.AppConfig]  Loading from my xml file:, conf/my.service.xml
[07.18.16 01:19:40.180 INFO  main  up42.common.config.ServiceConfig] ServiceConfig::  Loading ServiceConfig, newInstall=false, configVersion=8, configDateMs=1466037034691, installVersion=1435813200460, currentVersion=1435813200470
[07.18.16 01:19:40.181 INFO  main  up42.common.config.ServiceConfig] ServiceConfig::  OS = Linux
[07.18.16 01:19:40.323 INFO  main  com.backup42.service.CPService]  AuthorityLocation@986939266[ location=central.crashplan.com:443, hideAddress=false, isLocked=false ]
[07.18.16 01:19:40.323 INFO  main  com.backup42.service.CPService]  Checking Java memory heap max.
[07.18.16 01:19:40.324 INFO  main  com.backup42.service.CPService]  Previous Java memory max heap size was 2048
[07.18.16 01:19:40.325 INFO  main  com.backup42.service.CPService] END Loading Configuration
jtux Loaded.

 

[dlavigne]

Were you able to resolve this?

 

[Andrew076]

Were you able to resolve this?

No I have not been able to resolve this.

 

[Andrew076]

Does anyone have any ideas at all on this?

 

[Nick2253]

At this time, I would say that the general consensus is that the CrashPlan plugin is not up to the task, and it's better to create a VM with Linux, and run CrashPlan there.

The problem is that CrashPlan is not meant to run on FreeBSD. The community has created a FreeBSD port, but there are problems (as you've discovered), and as CrashPlan updates, it keeps breaking things. It would be wonderful if CrashPlan made an official FreeBSD port, but there's no indication they are moving in this direction.

 

[Andrew076]

At this time, I would say that the general consensus is that the CrashPlan plugin is not up to the task, and it's better to create a VM with Linux, and run CrashPlan there.

The problem is that CrashPlan is not meant to run on FreeBSD. The community has created a FreeBSD port, but there are problems (as you've discovered), and as CrashPlan updates, it keeps breaking things. It would be wonderful if CrashPlan made an official FreeBSD port, but there's no indication they are moving in this direction.

Thanks for the response Nick2253... I would do the VM rout but I have no idea on how I would do that.... so I have tried to focus on keeping it working (and it is - if you consider the fact that it is doing the backups). I just have it contently trying to apply an update ... I had wondered if the issue was in line 22 below it shows installVersion=1435813200460, currentVersion=1435813200470.

Which is weird unless it was trying to say "Installed". However I don't think so because when I type "version" from within the GUI (you know when you hit the icon on the right) it says:
version
4.7.0 - 1435813200470 (2015-07-02T05:00:00:470+0000) - Build: 317

Also line 8 shows the same version installed...

Show : output

Code:

=====line 22 col 0 lines from top 22 ==========================================
Java HotSpot(TM) Client VM warning: Can't detect initial thread stack location - find_vma failed
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] Locale changed to English
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] ********************************************************
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] ********************************************************
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] STARTED CrashPlanService
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] CPVERSION = 4.7.0 - 1435813200470 (2015-07-02T05:00:00:470+0000) - Build: 317
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] LOCALE = English
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] ARGS = []
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] ********************************************************
[07.18.16 01:19:39.858 INFO  main  com.backup42.service.CPService] Adding shutdown hook.
[07.18.16 01:19:39.904 INFO  main  com.backup42.service.CPService] loadConfig, BEGIN Loading Configuration
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CpsFolders] CpsFolders chmod successful. confPath=conf/
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService] BEGIN Copy Custom
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService]  Directories: [.Custom, custom, /repository/.Custom, /repository/.Custom, /repository/custom]
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService]  NOT waiting for custom skin to appear
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService]  NO customizations found.
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService] END Copy Custom
[07.18.16 01:19:39.931 INFO  main  backup42.common.config.AppConfig]  Loading from default: , /usr/pbi/crashplan-amd64/share/crashplan/conf/default.service.xml
[07.18.16 01:19:40.087 INFO  main  backup42.common.config.AppConfig]  Loading from my xml file:, conf/my.service.xml
[07.18.16 01:19:40.180 INFO  main  up42.common.config.ServiceConfig] ServiceConfig::  Loading ServiceConfig, newInstall=false, configVersion=8, configDateMs=1466037034691, installVersion=1435813200460, currentVersion=1435813200470
[07.18.16 01:19:40.181 INFO  main  up42.common.config.ServiceConfig] ServiceConfig::  OS = Linux
[07.18.16 01:19:40.323 INFO  main  com.backup42.service.CPService]  AuthorityLocation@986939266[ location=central.crashplan.com:443, hideAddress=false, isLocked=false ]
[07.18.16 01:19:40.323 INFO  main  com.backup42.service.CPService]  Checking Java memory heap max.
[07.18.16 01:19:40.324 INFO  main  com.backup42.service.CPService]  Previous Java memory max heap size was 2048
[07.18.16 01:19:40.325 INFO  main  com.backup42.service.CPService] END Loading Configuration
jtux Loaded.

 

[Andrew076]

Okay, I think I may have figured it out how to manually fix it (I still don't know what is causing the errors). I chatted with the help desk and was able to get them to give me a file location to install the most recent version (when I type "version" in the command line interphase of the GUI I got 4.7.0 - 1435813200470 (2015-07-02T05:00:00:470+0000) - Build: 317 - which the helpdesk guy called version 4.7.0.317) Now (after doing what I did below) it says 4.7.0 - 1435813200470 (2015-07-02T05:00:00:470+0000) - Build: 344 which is what he said was the current version (4.7.0.317). I am not sure how long that link will work since it has a "web-jam" address so if it doesn't down load you may need to get your own chat and ask for the file location.

Show : steps I took

Code:

$ cd /usr/pbi/crashplan-amd64/share/crashplan
$ wget --no-check-certificate https://web-jam-msp.crashplan.com/client/installers/CrashPlan_4.7.0_1435813200470_344_Linux.tgz
$ tar -xf CrashPlan_4.7.0_1435813200470_344_Linux.tgz
$ cd crashplan-install
$ cpio -idv < CrashPlan_4.7.0.cpi
$ service crashplan stop
$ cd ..
$ rm -r lib*
$ cp -r crashplan-install/lib* .
$ service crashplan start
$ exit
$ ee /var/lib/crashplan/.ui_info (Just to check to see the key didn't change it didn't)

I will update tomorrow/later to see if it is still trying to update or if this fixed it.

 

[Andrew076]

That fixed it. It is no longer in an update loop.