Crashplan 4.7 plugin can't login

[screamer]

Hello guys,

i never used before CP on freenas, so i decided to test it on freenas, currently i use it on my windows desktop.

i tried 2 different guides, but always get same problem, from CP UI, it can't connect to servers.

1. first guide i used is: http://gavowen.ninja/2016/04/setting-up-a-crashplan-freenas-plugin-jail/
and
2. and second one: https://forums.freenas.org/index.ph...an-in-freenas-9-1-jail-tested-on-32bit.14099/

boths installs fine, i able to connect my CP UI from desktop to them, but i always get

Code:

Unable to connect, check your network

error

i run FreeNAS-9.10-STABLE-201606270534 (dd17351)
i tried with both,
ip from dhcp to freenas and jail
and static ip in freenas and jail.

i able to ping any domain from freenas and jail, able to download cp ja java files in jail
but CP is not able to connect

in service.log file i have these records:

Code:

[07.28.16 00:08:09.003 INFO  ystemWatcher p42.service.peer.CPCConnectCheck] Connect to CPC after 0ms
[07.28.16 00:08:09.111 INFO  ystemWatcher up42.service.peer.PeerController] Attempting to connect to CPC. delay=60000
[07.28.16 00:08:09.268 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:08:09:264, connected=0, disconnected=2016-07-28T00:08:09:011, attempts=0, connectActivity=2016-07-28T00:08:09:264, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:08:20.413 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:08:20:413, connected=0, disconnected=2016-07-28T00:08:20:167, attempts=0, connectActivity=2016-07-28T00:08:20:413, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:08:31.471 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:08:31:471, connected=0, disconnected=2016-07-28T00:08:31:214, attempts=0, connectActivity=2016-07-28T00:08:31:471, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:08:42.516 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:08:42:515, connected=0, disconnected=2016-07-28T00:08:42:267, attempts=0, connectActivity=2016-07-28T00:08:42:515, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:08:53.619 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:08:53:618, connected=0, disconnected=2016-07-28T00:08:53:355, attempts=0, connectActivity=2016-07-28T00:08:53:618, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:09:04.682 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:09:04:681, connected=0, disconnected=2016-07-28T00:09:04:436, attempts=0, connectActivity=2016-07-28T00:09:04:681, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:09:09.127 INFO  ystemWatcher up42.service.peer.PeerController]   Couldn't connect to CPC at known location, attempting to connect to CPC via authority fallbacks list
[07.28.16 00:09:09.130 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:09:09:129, connected=0, disconnected=2016-07-28T00:09:09:129, attempts=0, connectActivity=2016-07-28T00:09:09:129, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:09:20.616 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:09:20:615, connected=0, disconnected=2016-07-28T00:09:20:203, attempts=0, connectActivity=2016-07-28T00:09:20:615, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:09:31.482 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:09:31:481, connected=0, disconnected=2016-07-28T00:09:31:231, attempts=0, connectActivity=2016-07-28T00:09:31:481, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:09:42.535 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:09:42:534, connected=0, disconnected=2016-07-28T00:09:42:285, attempts=0, connectActivity=2016-07-28T00:09:42:534, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:09:53.603 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:09:53:602, connected=0, disconnected=2016-07-28T00:09:53:352, attempts=0, connectActivity=2016-07-28T00:09:53:602, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:10:04.694 WARN  DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, freenas]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-07-28T00:10:04:693, connected=0, disconnected=2016-07-28T00:10:04:437, attempts=0, connectActivity=2016-07-28T00:10:04:693, keepAliveSent=0, minRetry=30797, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[07.28.16 00:10:09.143 WARN  ystemWatcher up42.service.peer.PeerController]   Couldn't connect to CPC using authority fallbacks, nothing else to do.

i also tried to increase CP mem settings and add google dns to resolv.conf, as sugested in this thread:
https://forums.freenas.org/index.php?threads/crashplan-plugin-cant-login.28066/

but no go

i have no more ideas to get it work,
last idea, on a weekend i try to setup freenas 9.3 with cp in virtual machine using first guide.

 

[millst]

Try searching???

-tm

 

[screamer]

Try searching???

-tm

Hi millst,

i know how to use search, i already discovered a lot of threads with same problem,
some of them do have a solutions but they didn't worked, but the biggest part of searched threads are without any solution.

so if you cannot help, next time eat a snicker ;)

 

[millst]

Ok, guess your UnresolvedAddressException is different then. I just checked my setup and it is still connected.

It seems like most people are just going the VM route. as CP is unsupported and a big hassle on FreeBSD.

-tm

 

[screamer]

on a weekend i try 9.3 with CP, as most guides i found got it work
only problem with 9.3 i found
is jail should be with static network configuration, as dhcp jail doesnt get ip.

if i get it work with 9.3 i rollback from 9.10 and open a ticket

 

[Nick2253]

i know how to use search, i already discovered a lot of threads with same problem,

In your post, you said you followed two guides, one of which is for FreeNAS 9.1 32bit(!), and almost 3 years old, and you said you tried one fix from over a year ago for a different CrashPlan version. That is hardly "a lot" of threads.

Crashplan problems are not new around here, and there are at least three threads that I can think of off the top of my head with 10+ pages. The recommendation to search is not flippant. I would almost guarantee that the solution to your problem is in one of the many CrashPlan threads here in our forums.

i able to ping any domain from freenas and jail

Your error messages indicate that Java is unable to resolve central.crashplan.com. Look at modifications to run.conf that people make. Also, confirm you can resolve central.crashplan.com from within the jail.

 

[screamer]

In your post, you said you followed two guides, one of which is for FreeNAS 9.1 32bit(!), and almost 3 years old, and you said you tried one fix from over a year ago for a different CrashPlan version

to be honest i tried much more diffrenet solutions to this problem, even changed resolv.conf, host.conf under "jails/crashplan/compat/linux/etc" as i think problem is not exactly with jail, but with linux emulation inside a jail, emulated app/java couldn't get connected to internet.

Crashplan problems are not new around here, and there are at least three threads that I can think of off the top of my head with 10+ pages.

well, most of problems i found searching threads, when began to troubleshot my problem, is getting CP to start or connect UI, my problem is related to jail, as i able to connect my UI to freenas CP jail and CP service running as expected.

maybe run.conf needs different modifications, than our forum threads have.

Look at modifications to run.conf that people make

the modification already made

Code:

SRV_JAVA_OPTS="-Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider -Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=CrashPlan -Xms20m -Xmx1024m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false"
GUI_JAVA_OPTS="-Djava.nio.channels.spi.SelectorProvider=sun.nio.ch.PollSelectorProvider -Dfile.encoding=UTF-8 -Dapp=CrashPlanDesktop -DappBaseName=CrashPlan -Xms20m -Xmx512m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false"

Also, confirm you can resolve central.crashplan.com from within the jail.

root@crashplan_1:/ # ping central.crashplan.com
PING central.crashplan.com (216.17.8.8): 56 data bytes
64 bytes from 216.17.8.8: icmp_seq=0 ttl=51 time=148.289 ms
64 bytes from 216.17.8.8: icmp_seq=1 ttl=51 time=149.612 ms
64 bytes from 216.17.8.8: icmp_seq=2 ttl=51 time=146.044 ms

 

[adrianwi]

Save yourself some pain and just set this up in a Linux VM.

 

[danb35]

Save yourself some pain and just set this up in a Linux VM.

+1. VirtualBox jail, install your favorite flavor of Linux (Ubuntu LTS works well), export the desired shares via NFS, mount them inside the VM, install CrashPlan in the VM, and you'll be set.

 

[screamer]

well, temporary solution is much easier (found in some older forum topic)

in jail
/etc/hosts

add all *.crashplan.com domain names with proper ip's
(all needed domains you'll get from crashplan logs: /usr/pbi/crashplan-amd64/share/crashplan/log ; /var/log/crashplan)

216.17.8.4 central.crashplan.com
50.93.yyy.yyy xxx.crashplan.com
216.17.xxx.xxx yyy.crashplan.com


but i still do not understand why java could not resolve names normally....

 

[millst]

Thanks, a bunch of us just discussed that exact fix last month...

-tm