Crashplan plugin can't login

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thedeadzone

thedeadzone

Dabbler
Joined
Feb 13, 2014
Messages
20
Installed the Crashplan plugin via pbi from the web interface.
Enabled ssh into the jail and created port forwarding so I can connect to the headless client running in the Jail.
Everything so far works.
When I start the crashplan client now it connects to the headless client and gives me the setup wizard, first step is to login with you account.
Thats where things go south, apparently crashplan can't connect to their servers and gives me an error.
Code:
telnet central.crashplan.com 443

or pinging google from inside the jail does work. So apparently my jail does have access to the internet.
CrashPlanEngine also reports as running.
I am kind of stuck now, would appreciate it if someone has an idea whats causing this.
 
Last edited:
D

dlavigne

Guest
Anything applicable in /var/log/messages inside the jail?
 
thedeadzone

thedeadzone

Dabbler
Joined
Feb 13, 2014
Messages
20
Sorry for the long Delay, were busy with other things that had higher priority.

I Upgraded to 9.3 now and created a new Crashplan jail, same error still persists.

nothing in /var/log/messages related to crashplan

but found some info in one of the crashplan logs, but this basicly looks to me just like log entries that i tried to login and it failed

Code:
[12.18.14 13:24:08.265 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: LoginRequestMessage[667997997472153601] LOGIN: username=jan.kerkenhoff@gmail.com, password=****, serverAddress=null
[12.18.14 13:24:08.285 INFO    MQ-UI-1              com.backup42.service.peer.Authorizer    ] AUTH:: LOGIN; waitTime=60000
[12.18.14 13:24:08.285 INFO    W30474002_Authorizer com.backup42.service.peer.Authorizer    ] AUTH:: *** START *** with Authorizer@21723324[ LOGIN, username=jan.kerkenhoff@gmail.com, password=true]
[12.18.14 13:24:08.285 INFO    W30474002_Authorizer com.backup42.service.peer.PeerController] Attempting to connect to CPC. delay=60000
[12.18.14 13:24:59.822 INFO    W11801566_SystemWatc com.code42.messaging.nio.MessageQueue   ] MW:: STATS:UI: numWorkers=2, queue.size=0, MessageQueueStats[num=12, numSinceLast=4, handling=Counter[count = 291, rate = 0.62, rollingRate = 0.13], waiting=Counter[count = 1094781, rate = 5201.46, rollingRate = 2057.31], workload=0.000]
[12.18.14 13:24:59.824 INFO    W11801566_SystemWatc com.code42.messaging.nio.MessageQueue   ] MW:: STATS:Peer: numWorkers=4, queue.size=0, MessageQueueStats[num=0, numSinceLast=0, handling=Counter[count = 0, rate = 0.00, rollingRate = 0.00], waiting=Counter[count = 0, rate = 0.00, rollingRate = 0.00], workload=1.000]
[12.18.14 13:25:05.848 WARN    RPConnWrk-DefaultGro com.code42.peer.PeerGroup               ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=NEW, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2014-12-18T13:22:45:837, connected=0, disconnected=2014-12-18T13:21:28:830, attempts=0, connectActivity=2014-12-18T13:24:08:285, keepAliveSent=0, minRetry=32784, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[12.18.14 13:25:07.848 WARN    RPConnWrk-DefaultGro com.code42.peer.PeerGroup               ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2014-12-18T13:25:07:848, connected=0, disconnected=2014-12-18T13:25:05:848, attempts=1, connectActivity=2014-12-18T13:25:07:848, keepAliveSent=0, minRetry=32784, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[12.18.14 13:25:08.355 INFO    W30474002_Authorizer com.backup42.service.peer.PeerController]   Failed to connect to CPC after 1min 0sec - RemotePeer-[guid=42, server=true, state=DISCONNECTED, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2014-12-18T13:25:07:848, connected=0, disconnected=2014-12-18T13:25:07:849, attempts=1, connectActivity=2014-12-18T13:25:07:849, keepAliveSent=0, minRetry=32784, retryDelay=0, reflector=na, #nat=0, session=null]
[12.18.14 13:25:08.355 WARN    W30474002_Authorizer com.backup42.service.peer.Authorizer    ] AUTH:: UnknownHostException getting authority address=central.crashplan.com
[12.18.14 13:25:08.390 INFO    W30474002_Authorizer com.backup42.service.peer.Authorizer    ] AUTH:: Error = CPErrors.Global.CPC_UNAVAILABLE : [central.crashplan.com:443]
[12.18.14 13:25:08.391 INFO    W30474002_Authorizer com.backup42.service.ui.UIController    ] UserActionResponse: LoginResponseMessage@19989040[ session=667997997472153601, errors=[CPErrors.Global.CPC_UNAVAILABLE : [central.crashplan.com:443]] ]{}
[12.18.14 13:25:08.391 INFO    W30474002_Authorizer com.backup42.service.peer.Authorizer    ] AUTH:: *** END *** Failed after 1min 0sec
[12.18.14 13:25:11.304 INFO    MQ-UI-0              com.backup42.service.ui.UIController    ] UserActionRequest: LoginRequestMessage[667997997472153601] LOGIN: username=jan.kerkenhoff@gmail.com, password=****, serverAddress=null
[12.18.14 13:25:11.305 INFO    MQ-UI-0              com.backup42.service.peer.Authorizer    ] AUTH:: LOGIN; waitTime=60000
[12.18.14 13:25:11.305 INFO    W2371743_Authorizer  com.backup42.service.peer.Authorizer    ] AUTH:: *** START *** with Authorizer@15242101[ LOGIN, username=jan.kerkenhoff@gmail.com, password=true]
[12.18.14 13:25:11.305 INFO    W2371743_Authorizer  com.backup42.service.peer.PeerController] Attempting to connect to CPC. delay=60000
[12.18.14 13:25:11.850 WARN    RPConnWrk-DefaultGro com.code42.peer.PeerGroup               ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2014-12-18T13:25:11:849, connected=0, disconnected=2014-12-18T13:25:11:849, attempts=1, connectActivity=2014-12-18T13:25:11:849, keepAliveSent=0, minRetry=32784, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[12.18.14 13:26:11.402 INFO    W2371743_Authorizer  com.backup42.service.peer.PeerController]   Failed to connect to CPC after 1min 0sec - RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2014-12-18T13:25:22:314, connected=0, disconnected=2014-12-18T13:25:22:314, attempts=1, connectActivity=2014-12-18T13:25:22:314, keepAliveSent=0, minRetry=32784, retryDelay=0, reflector=na, #nat=0, session=null]
[12.18.14 13:27:39.304 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[auto.idle]
[12.18.14 13:27:39.305 INFO    MQ-UI-1              backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20
[12.18.14 13:27:39.306 INFO    MQ-UI-1              com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle  >  CommandResult@27632798[ auto.idle, success=true, result=null ]
[12.18.14 13:27:42.326 WARN    RPConnWrk-DefaultGro com.code42.peer.PeerGroup               ] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, server=true, state=CONNECTING, mode=HOST, location=central.crashplan.com:443, public=na, transportPbK=null, transportPbKRequestable=true, connecting=2014-12-18T13:25:22:314, connected=0, disconnected=2014-12-18T13:25:22:314, attempts=1, connectActivity=2014-12-18T13:25:22:314, keepAliveSent=0, minRetry=32784, retryDelay=0, reflector=na, #nat=0, session=null] e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(host)], pbKRequestable=true], bindLocation=null, timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException
[12.18.14 13:27:42.328 WARN    W2371743_Authorizer  com.backup42.service.peer.Authorizer    ] AUTH:: UnknownHostException getting authority address=central.crashplan.com
[12.18.14 13:27:42.328 INFO    W2371743_Authorizer  com.backup42.service.peer.Authorizer    ] AUTH:: Error = CPErrors.Global.CPC_UNAVAILABLE : [central.crashplan.com:443]
[12.18.14 13:27:42.332 INFO    W2371743_Authorizer  com.backup42.service.ui.UIController    ] UserActionResponse: LoginResponseMessage@33402937[ session=667997997472153601, errors=[CPErrors.Global.CPC_UNAVAILABLE : [central.crashplan.com:443]] ]{}
[12.18.14 13:27:42.332 INFO    W2371743_Authorizer  com.backup42.service.peer.Authorizer    ] AUTH:: *** END *** Failed after 2min 31sec
[12.18.14 13:27:56.386 INFO    MQ-UI-0              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[force.idle]
[12.18.14 13:27:56.387 INFO    MQ-UI-0              backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80
[12.18.14 13:27:56.388 INFO    MQ-UI-0              com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle  >  CommandResult@5888339[ force.idle, success=true, result=null ]
[12.18.14 13:27:56.929 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[auto.idle]
[12.18.14 13:27:56.930 INFO    MQ-UI-1              backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20
[12.18.14 13:27:56.931 INFO    MQ-UI-1              com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle  >  CommandResult@15367782[ auto.idle, success=true, result=null ]
[12.18.14 13:27:57.562 INFO    MQ-UI-0              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[force.idle]
[12.18.14 13:27:57.563 INFO    MQ-UI-0              backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80
[12.18.14 13:27:57.564 INFO    MQ-UI-0              com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle  >  CommandResult@7100178[ force.idle, success=true, result=null ]
[12.18.14 13:27:57.606 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[auto.idle]
[12.18.14 13:27:57.608 INFO    MQ-UI-1              backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20
[12.18.14 13:27:57.608 INFO    MQ-UI-1              com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle  >  CommandResult@3205362[ auto.idle, success=true, result=null ]
[12.18.14 13:28:03.112 INFO    MQ-UI-0              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[force.idle]
[12.18.14 13:28:03.112 INFO    MQ-UI-0              backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80
[12.18.14 13:28:03.112 INFO    MQ-UI-0              com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle  >  CommandResult@13457582[ force.idle, success=true, result=null ]
[12.18.14 13:28:05.079 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[auto.idle]
[12.18.14 13:28:05.079 INFO    MQ-UI-1              backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20
[12.18.14 13:28:05.079 INFO    MQ-UI-1              com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle  >  CommandResult@10566328[ auto.idle, success=true, result=null ]
[12.18.14 13:28:13.868 INFO    MQ-UI-0              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[force.idle]
[12.18.14 13:28:13.868 INFO    MQ-UI-0              backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80
[12.18.14 13:28:13.869 INFO    MQ-UI-0              com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle  >  CommandResult@15388611[ force.idle, success=true, result=null ]
[12.18.14 13:28:14.940 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[auto.idle]
[12.18.14 13:28:14.940 INFO    MQ-UI-1              backup42.service.backup.BackupController] UI:: AUTO IDLE... lowBandwidth=25600 B/s, activeThrottleRate=20
[12.18.14 13:28:14.940 INFO    MQ-UI-1              com.backup42.common.command.CliExecutor ] RUN COMMAND: auto.idle  >  CommandResult@31351831[ auto.idle, success=true, result=null ]
[12.18.14 13:28:32.337 INFO    MQ-UI-0              com.backup42.service.ui.UIController    ] UserActionRequest: CommandMessage[force.idle]
[12.18.14 13:28:32.338 INFO    MQ-UI-0              backup42.service.backup.BackupController] UI:: FORCE IDLE... highBandwidth=38400 B/s, idleThrottleRate=80
[12.18.14 13:28:32.338 INFO    MQ-UI-0              com.backup42.common.command.CliExecutor ] RUN COMMAND: force.idle  >  CommandResult@28478198[ force.idle, success=true, result=null ]
[12.18.14 13:28:50.165 INFO    MQ-UI-1              com.backup42.service.ui.UIController    ] UserActionRequest: LoginRequestMessage[667997997472153601] REGISTER: username=asdasd@asasd.fr, password=****, serverAddress=null, registrationKey=, firstName=sdaswda, lastName=sadsada
[12.18.14 13:28:50.195 INFO    MQ-UI-1              com.backup42.service.peer.Authorizer    ] AUTH:: REGISTER; waitTime=60000
 
S

Sigurd

Dabbler
Joined
Oct 6, 2016
Messages
12
I'm having the same issue. CrashPlan just can't connect to anything, but the network inside the jail seems fine.

A ton of these in the log file:

[10.07.16 05:20:42.837 WARN DefaultGroup .code42.messaging.peer.PeerGroup] PG::DefaultGroup PeerException attempting to connect. RemotePeer-[guid=42, SERVER]; PeerConnectionState-[state=CONNECTING, mode=PRIVATE, currentAddressIndex=0, layer=1/1(Peer::NIO), connecting=2016-10-07T05:20:42:837, connected=0, disconnected=2016-10-07T05:17:52:495, attempts=3, connectActivity=2016-10-07T05:20:42:837, keepAliveSent=0, minRetry=26810, reconnectable, location=central.crashplan.com:443, transportPbK=null, transportPbKRequestable=true]; Session-null e=com.code42.peer.exception.PeerException: IOExcepton opening remote session. guid=42, remoteLocation=[[42@central.crashplan.com:443(server)], pbKRequestable=true], timeout=30000, java.io.IOException: Unexpected Exception in connect() for remoteAddress=central.crashplan.com:443, java.nio.channels.UnresolvedAddressException

Someone must've figured this out over the years, right?

I'm wondering whether it has something to do with Java perhaps. Both CrashPlan 3.6.3 and 4.7.0 experience this issue. Is there a way to see if java can resolve and connect to hosts?
 
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