All Plex Libraries Empty - Permissions didn't change

[Marvin J]

This evening I noticed that I was unable to access my plex library through any devices including web interface.

• ALL libraries aren't working with either the empty notice or 'an unexpected error occurred' (1st screenshot)
• Scanning shows file names. (1st screenshot)
• Other than attempting to update the plugin, no changes were made directly to the plex jail, or user account.
• When editing the library folder, plex can see files (2nd screenshot)
• Mount points look correct (3rd screenshot), and haven't been changed.
• Permissions didn't change, however I did reapply the permissions recursively (4th screenshot).
• Versions: TrueNAS-12.0-U8.1 | Plex: 4.76.1 | Plex Plugin: 1.26.2.5797

Any advice?

 

[sretalla]

Other than attempting to update the plugin

Permissions didn't change,

In using the plugin, any kind of update may result in the removal and re-installation of pkgs... those can have permissions in their scripts, so I would suggest that permissions possibly did change.

Also possible would be a change in the rc.d script which may have caused a different user to be the one running plex.

I did reapply the permissions recursively (4th screenshot).

Where did you reapply those? on the media or also on the root of the mount point in the jail? (via chown in the jail)

 

[Marvin J]

In using the plugin, any kind of update may result in the removal and re-installation of pkgs... those can have permissions in their scripts, so I would suggest that permissions possibly did change.

Also possible would be a change in the rc.d script which may have caused a different user to be the one running plex.

According to a 'ps aux' command the user still shows as 'plex' and a 'id plex' command still shows the id is still 972.

Where did you reapply those? on the media or also on the root of the mount point in the jail? (via chown in the jail)

They were applied via the gui on the entire 'media' dataset.

From the Plex jail's shell, I can see files, and I'm able to create & remove folders.