S.M.A.R.T Command Timeout, will it warrant an RMA?

[IQless]

Hello.

I have a Seagate Constellation ES.3 (ST4000NM0033-9ZM170), that have reported a single 188 Command_Timeout.
Would this warrant an RMA, as the drive is still under warranty?

I have 8 of these drives (I got them for free with the latest system), they are running Long S.M.A.R.T tests as we speak, and I will run badblocks on the just to be on the safe side.

Code:

root@freenas:~ # smartctl -a /dev/da2
smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.2-STABLE amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Constellation ES.3
Device Model:     ST4000NM0033-9ZM170
Serial Number:    Z1Z3NTDA
LU WWN Device Id: 5 000c50 066abaf53
Firmware Version: SN04
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Thu Feb 14 09:57:13 2019 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      ( 247) Self-test routine in progress...
                                        70% of test remaining.
Total time to complete Offline
data collection:                (  592) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 496) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x50bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   079   063   044    Pre-fail  Always       -       87091531
  3 Spin_Up_Time            0x0003   092   092   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       27
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   093   060   030    Pre-fail  Always       -       2336616109
  9 Power_On_Hours          0x0032   067   067   000    Old_age   Always       -       29712
10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       27
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       1
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   062   054   045    Old_age   Always       -       38 (Min/Max 24/38)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       0
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       25
193 Load_Cycle_Count        0x0032   100   100   000    Old_age   Always       -       1261
194 Temperature_Celsius     0x0022   038   046   000    Old_age   Always       -       38 (0 18 0 0 0)
195 Hardware_ECC_Recovered  0x001a   019   019   000    Old_age   Always       -       87091531
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Self-test routine in progress 70%     29712         -
# 2  Extended offline    Aborted by host               90%     29708         -
# 3  Extended offline    Aborted by host               90%     29705         -
# 4  Short offline       Completed without error       00%     29705         -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

[Johnnie Black]

Would this warrant an RMA, as the drive is still under warranty?

IMHO no, a few of these are normal and nothing to worry about.

 

[IQless]

IMHO no, a few of these are normal and nothing to worry about.

Thanks, I thought better to check with the experts!

 

[ascl]

There is a nice blog post from backblaze that talks about which SMART stats they consider a possible failiure indicator here: https://www.backblaze.com/blog/what-smart-stats-indicate-hard-drive-failures/

They do mention Command Timeout, so it is possibly worth keeping an eye on it.

 

[Chris Moore]

We have a guide on drive troubleshooting:

Hard Drive Troubleshooting Guide (All Versions of FreeNAS)
https://forums.freenas.org/index.ph...bleshooting-guide-all-versions-of-freenas.17/

Also, of the drives in my NAS:

I only have two (one each) on two drives. It is not something that should happen often. One every so often is probably nothing to worry about, many of them and it could be a problem. I had some older drives in here last year that were in the range around five years and even on them these numbers were very low.

 

[IQless]

There is a nice blog post from backblaze that talks about which SMART stats they consider a possible failiure indicator here: https://www.backblaze.com/blog/what-smart-stats-indicate-hard-drive-failures/

They do mention Command Timeout, so it is possibly worth keeping an eye on it.

Thanks, I will definitely take a look at it!.

We have a guide on drive troubleshooting:

Hard Drive Troubleshooting Guide (All Versions of FreeNAS)
https://forums.freenas.org/index.ph...bleshooting-guide-all-versions-of-freenas.17/

I had a look at the troubleshooting guide but did not find anything specific about the 188 error. Then I did see that the 188 error were a critical error on https://en.wikipedia.org/wiki/S.M.A.R.T, so I thought best to ask, just to be sure!

As I said, I got these drives for free with the system, they have just shy of 30k Power_On_Hours. They do have a 5yr warranty, would you feel safe using them in your pool (given that they have no errors during a badblock test)?

 

[Chris Moore]

As I said, I got these drives for free with the system, they have just shy of 30k Power_On_Hours. They do have a 5yr warranty, would you feel safe using them in your pool (given that they have no errors during a badblock test)?

Given that they passed a badblock test and there is (in the test results you shared) only one command timeout, I wouldn't hesitate to use them.
Just keep an eye on them, but you should do that with any hard drive. They are out to get you.

I actually have three drives of that model in my pool right now.

Code:

root@Emily-NAS:~ # smartctl -x /dev/da29
smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.1-STABLE amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Constellation ES.3
Device Model:     ST4000NM0033-9ZM170
Serial Number:    xxxxxxxx
LU WWN Device Id: 5 000c50 08cf17879
Firmware Version: SN06
User Capacity:    4,000,787,030,016 bytes [4.00 TB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Fri Feb 15 09:04:07 2019 CST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  584) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 486) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x50bd) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     POSR--   072   063   044    -    15656790
  3 Spin_Up_Time            PO----   094   094   000    -    0
  4 Start_Stop_Count        -O--CK   100   100   020    -    6
  5 Reallocated_Sector_Ct   PO--CK   100   100   010    -    0
  7 Seek_Error_Rate         POSR--   084   060   045    -    299471566
  9 Power_On_Hours          -O--CK   097   097   000    -    3422
10 Spin_Retry_Count        PO--C-   100   100   097    -    0
12 Power_Cycle_Count       -O--CK   100   100   020    -    6
184 End-to-End_Error        -O--CK   100   100   099    -    0
187 Reported_Uncorrect      -O--CK   100   100   000    -    0
188 Command_Timeout         -O--CK   100   100   000    -    0
189 High_Fly_Writes         -O-RCK   099   099   000    -    1
190 Airflow_Temperature_Cel -O---K   058   054   040    -    42 (Min/Max 37/45)
191 G-Sense_Error_Rate      -O--CK   100   100   000    -    0
192 Power-Off_Retract_Count -O--CK   100   100   000    -    5
193 Load_Cycle_Count        -O--CK   100   100   000    -    243
194 Temperature_Celsius     -O---K   042   046   000    -    42 (0 25 0 0 0)
195 Hardware_ECC_Recovered  -O-RC-   045   006   000    -    15656790
197 Current_Pending_Sector  -O--C-   100   100   000    -    0
198 Offline_Uncorrectable   ----C-   100   100   000    -    0
199 UDMA_CRC_Error_Count    -OSRCK   200   200   000    -    0
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      5  Comprehensive SMART error log
0x03       GPL     R/O      5  Ext. Comprehensive SMART error log
0x04       GPL,SL  R/O      8  Device Statistics log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x08       GPL     R/O      2  Power Conditions log
0x09           SL  R/W      1  Selective self-test log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x21       GPL     R/O      1  Write stream error log
0x22       GPL     R/O      1  Read stream error log
0x24       GPL     R/O    512  Current Device Internal Status Data log
0x30       GPL,SL  R/O      9  IDENTIFY DEVICE data log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa1       GPL,SL  VS      20  Device vendor specific log
0xa2       GPL     VS    4496  Device vendor specific log
0xa6       GPL     VS     192  Device vendor specific log
0xa8       GPL,SL  VS     129  Device vendor specific log
0xa9       GPL,SL  VS       1  Device vendor specific log
0xad       GPL     VS      16  Device vendor specific log
0xb0       GPL     VS    5176  Device vendor specific log
0xbd       GPL     VS     512  Device vendor specific log
0xbe-0xbf  GPL     VS   65535  Device vendor specific log
0xc1       GPL,SL  VS      10  Device vendor specific log
0xc3       GPL,SL  VS       8  Device vendor specific log
0xd1       GPL     VS      39  Device vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (5 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      3405         -
# 2  Short offline       Completed without error       00%      3390         -
# 3  Short offline       Completed without error       00%      3389         -
# 4  Extended offline    Completed without error       00%      3357         -
# 5  Short offline       Completed without error       00%      3342         -
# 6  Short offline       Completed without error       00%      3341         -
# 7  Short offline       Completed without error       00%      3318         -
# 8  Short offline       Completed without error       00%      3317         -
# 9  Short offline       Completed without error       00%      3294         -
#10  Short offline       Completed without error       00%      3293         -
#11  Short offline       Completed without error       00%      3270         -
#12  Short offline       Completed without error       00%      3269         -
#13  Extended offline    Completed without error       00%      3237         -
#14  Short offline       Completed without error       00%      3221         -
#15  Extended offline    Completed without error       00%      3189         -
#16  Short offline       Completed without error       00%      3173         -
#17  Short offline       Completed without error       00%      3149         -
#18  Short offline       Completed without error       00%      3125         -
#19  Short offline       Completed without error       00%      3101         -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       522 (0x020a)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    42 Celsius
Power Cycle Min/Max Temperature:     37/45 Celsius
Lifetime    Min/Max Temperature:     25/46 Celsius
Under/Over Temperature Limit Count:   0/17158

SCT Temperature History Version:     2
Temperature Sampling Period:         1 minute
Temperature Logging Interval:        10 minutes
Min/Max recommended Temperature:      0/ 0 Celsius
Min/Max Temperature Limit:            0/ 0 Celsius
Temperature History Size (Index):    128 (75)

Index    Estimated Time   Temperature Celsius
  76    2019-02-14 11:50    43  ************************
...    ..( 24 skipped).    ..  ************************
101    2019-02-14 16:00    43  ************************
102    2019-02-14 16:10    42  ***********************
...    ..( 19 skipped).    ..  ***********************
122    2019-02-14 19:30    42  ***********************
123    2019-02-14 19:40    41  **********************
124    2019-02-14 19:50    42  ***********************
...    ..( 16 skipped).    ..  ***********************
  13    2019-02-14 22:40    42  ***********************
  14    2019-02-14 22:50    43  ************************
...    ..( 14 skipped).    ..  ************************
  29    2019-02-15 01:20    43  ************************
  30    2019-02-15 01:30    42  ***********************
  31    2019-02-15 01:40    42  ***********************
  32    2019-02-15 01:50    42  ***********************
  33    2019-02-15 02:00    43  ************************
  34    2019-02-15 02:10    43  ************************
  35    2019-02-15 02:20    44  *************************
...    ..(  5 skipped).    ..  *************************
  41    2019-02-15 03:20    44  *************************
  42    2019-02-15 03:30    43  ************************
...    ..( 23 skipped).    ..  ************************
  66    2019-02-15 07:30    43  ************************
  67    2019-02-15 07:40    42  ***********************
  68    2019-02-15 07:50    42  ***********************
  69    2019-02-15 08:00    42  ***********************
  70    2019-02-15 08:10    43  ************************
...    ..(  2 skipped).    ..  ************************
  73    2019-02-15 08:40    43  ************************
  74    2019-02-15 08:50    42  ***********************
  75    2019-02-15 09:00    42  ***********************

SCT Error Recovery Control:
           Read:    100 (10.0 seconds)
          Write:    100 (10.0 seconds)

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 1) ==
0x01  0x008  4               6  ---  Lifetime Power-On Resets
0x01  0x010  4            3422  ---  Power-on Hours
0x01  0x018  6     11967650229  ---  Logical Sectors Written
0x01  0x020  6        79845703  ---  Number of Write Commands
0x01  0x028  6     29131371750  ---  Logical Sectors Read
0x01  0x030  6       192857166  ---  Number of Read Commands
0x01  0x038  6               -  ---  Date and Time TimeStamp
0x03  =====  =               =  ===  == Rotating Media Statistics (rev 1) ==
0x03  0x008  4            3422  ---  Spindle Motor Power-on Hours
0x03  0x010  4              79  ---  Head Flying Hours
0x03  0x018  4             243  ---  Head Load Events
0x03  0x020  4               0  ---  Number of Reallocated Logical Sectors
0x03  0x028  4               0  ---  Read Recovery Attempts
0x03  0x030  4               0  ---  Number of Mechanical Start Failures
0x03  0x038  4               0  ---  Number of Realloc. Candidate Logical Sectors
0x03  0x040  4               6  ---  Number of High Priority Unload Events
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4               0  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4               0  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              42  ---  Current Temperature
0x05  0x020  1              46  ---  Highest Temperature
0x05  0x028  1              29  ---  Lowest Temperature
0x05  0x030  1               -  ---  Highest Average Short Term Temperature
0x05  0x038  1               -  ---  Lowest Average Short Term Temperature
0x05  0x040  1               -  ---  Highest Average Long Term Temperature
0x05  0x048  1               -  ---  Lowest Average Long Term Temperature
0x05  0x050  4               0  ---  Time in Over-Temperature
0x05  0x058  1              55  ---  Specified Maximum Operating Temperature
0x05  0x060  4               0  ---  Time in Under-Temperature
0x05  0x068  1              13  ---  Specified Minimum Operating Temperature
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

Pending Defects log (GP Log 0x0c) not supported

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x000a  2            8  Device-to-host register FISes sent due to a COMRESET
0x0001  2            0  Command failed due to ICRC error
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS

The two drives that I have that did get command timeout errors already had those errors when I added them to my pool.

 

[IQless]

Then I'll give them a go :)