crashplan update failing due to old java version

[nello]

... in /var/log/engine_error.log and/or /var/log/engine_output.log ...

For the benefit of other noobs like me, I don't see these files; is there a mistake in the path and you meant:

/var/log/crashplan/engine_error.log
/var/log/crashplan/engine_output.log

 

[Andrew076]

I am wondering if this is the same "error" I am getting.

When I look at the History tab in the GUI I get the following (every 20 min or so):

Downloading a new version of CrashPlan.
CrashPlan has downloaded an update and will restart momentarily to apply the update.
Installing update - version 1435813200470
Upgrade failed - version 1435813200470

It then repeats every 20 - 30 minutes.

I have 4.7 installed.

 

[subzer011]

i'm seeing same errors as Andrew076 in the history log.

CP stopped working about 10 days ago. previously, i used the steps here to resolve upgrade issues, https://forums.freenas.org/index.php?threads/crashplan-not-updating.40374/#post-254182

but those steps don't seem to work anymore. i'm on 4.7 too.

 

[nello]

I also ran into this problem of CrashPlan not being able to start because it can not find libjli.so. Perhaps my thread on what I did to get CrashPlan running will help others:

https://forums.freenas.org/index.php?threads/crashplan-will-not-start.44764/#post-301280

 

[Andrew076]

My crashplan is working (and is finishing backing up a few pictures I added last night). I just know that those upgrade issues if you don't deal with them they will pile up and bite you in the but...

 

[Andrew076]

any idea of where to start looking for the error that is causing this?

 

[Andrew076]

Can anyone point me in the direction where I would find the error log for why the Upgrade failed for version 1435813200470?

ee /var/log/crashplan/engine_error.log

Produced the following
/etc/host.conf: line 2: bad command `hosts'
/etc/host.conf: line 3: bad command `dns'

/var/log/crashplan/engine_output.log
Produced the following

Show : output

Code:

=====line 22 col 0 lines from top 22 ========================================== 
Java HotSpot(TM) Client VM warning: Can't detect initial thread stack location - find_vma failed 
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] Locale changed to English 
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] ********************************************************
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] ********************************************************
[07.18.16 01:19:39.606 INFO  main  com.backup42.service.CPService] STARTED CrashPlanService 
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] CPVERSION = 4.7.0 - 1435813200470 (2015-07-02T05:00:00:470+0000) - Build: 317 
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] LOCALE = English 
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] ARGS = [] 
[07.18.16 01:19:39.607 INFO  main  com.backup42.service.CPService] ********************************************************
[07.18.16 01:19:39.858 INFO  main  com.backup42.service.CPService] Adding shutdown hook. 
[07.18.16 01:19:39.904 INFO  main  com.backup42.service.CPService] loadConfig, BEGIN Loading Configuration 
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CpsFolders] CpsFolders chmod successful. confPath=conf/ 
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService] BEGIN Copy Custom 
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService]  Directories: [.Custom, custom, /repository/.Custom, /repository/.Custom, /repository/custom] 
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService]  NOT waiting for custom skin to appear 
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService]  NO customizations found. 
[07.18.16 01:19:39.930 INFO  main  com.backup42.service.CPService] END Copy Custom 
[07.18.16 01:19:39.931 INFO  main  backup42.common.config.AppConfig]  Loading from default: , /usr/pbi/crashplan-amd64/share/crashplan/conf/default.service.xml 
[07.18.16 01:19:40.087 INFO  main  backup42.common.config.AppConfig]  Loading from my xml file:, conf/my.service.xml 
[07.18.16 01:19:40.180 INFO  main  up42.common.config.ServiceConfig] ServiceConfig::  Loading ServiceConfig, newInstall=false, configVersion=8, configDateMs=1466037034691, installVersion=1435813200460, currentVersion=1435813200470 
[07.18.16 01:19:40.181 INFO  main  up42.common.config.ServiceConfig] ServiceConfig::  OS = Linux 
[07.18.16 01:19:40.323 INFO  main  com.backup42.service.CPService]  AuthorityLocation@986939266[ location=central.crashplan.com:443, hideAddress=false, isLocked=false ] 
[07.18.16 01:19:40.323 INFO  main  com.backup42.service.CPService]  Checking Java memory heap max. 
[07.18.16 01:19:40.324 INFO  main  com.backup42.service.CPService]  Previous Java memory max heap size was 2048 
[07.18.16 01:19:40.325 INFO  main  com.backup42.service.CPService] END Loading Configuration 
jtux Loaded.

 

[Andrew076]

I see you installed from a fresh jail instead of messing with the plugin. Any tips or pointers on how to do that? I'm comfortable with the command line and had CrashPlan 4.5.0 working with the previous FreeNAS 9.3 plugin template, but I'm having problems now that I've upgraded to 9.10. Simple things like doing a "pkg install" are broken.

Eric: Have you made any progress? I installed to a new Jail as well. These are the steps I took:

Did you use the new Jail? If so did you follow the instructions for a 10.3 Jail?

Once I used the jail I followed these steps (outlined elsewhere as well) from inside the jail once I installed the CrashPlan plugin and accepted the license.

Code:

$ pkg install pkg
$ pkg install bash
$ ln -siv /usr/local/bin/bash /bin/bash
$ cd /usr/pbi/crashplan-amd64/share/crashplan
$ wget --no-check-certificate http://download.code42.com/installs/linux/install/CrashPlan/CrashPlan_4.7.0_Linux.tgz
$ tar -xf CrashPlan_4.7.0_Linux.tgz
$ cd crashplan-install
$ cpio -idv < CrashPlan_4.7.0.cpi
$ service crashplan stop
$ rm -r lib*$ cd ..
$ cp -r crashplan-install/lib* .
$ service crashplan start
$ exit
$ ee /var/lib/crashplan/.ui_info

 

[nello]

ee /var/log/crashplan/engine_error.log

Produced the following
/etc/host.conf: line 2: bad command `hosts'
/etc/host.conf: line 3: bad command `dns'

Did you figure out what is causing this error ... or, more to the point, how to fix it?

 

[Andrew076]

Did you figure out what is causing this error ... or, more to the point, how to fix it?

No. It is still causing me grief and all the update requests are a pain, but no one seems to know how to fix it.