WD Red 4tb not detected correctly

[Carson]

I just installed a 4tb WD drive and I can only get freenas to see it as a 3tb. I even bought a new SATA 3 controller card and upgraded my motherboard. But no luck. Does anyone know why the 4tb drive is not recognized correctly?

=== START OF INFORMATION SECTION ===
Device Model: WDC WD40EFRX-68WT0N0
Serial Number: WD-WCC4E0929210
LU WWN Device Id: 5 0014ee 2b46aba67
Firmware Version: 80.00A80
User Capacity: 3,000,615,492,608 bytes [3.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ACS-2 (minor revision not indicated)
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Wed Mar 19 18:32:56 2014 MDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

 

[ser_rhaegar]

What SATA controller?

 

[Carson]

What SATA controller?

I've tried the onboard controller on this board: http://www.asus.com/Motherboards/M4A785M/

And I just installed and used this with the same results.

 

[ser_rhaegar]

Try updating the BIOS on your motherboard.

M4A785-M BIOS 0702
01. Improve system stability.
02. Fix the issue that HDD size may be shown incorrectly when using HDDs bigger than 2.2TB.

http://www.asus.com/Motherboards/M4A785M/#support

 

[Carson]

Try updating the BIOS on your motherboard.


http://www.asus.com/Motherboards/M4A785M/#support

That was the first thing I did. :*(

 

[Yatti420]

Are you sure the bios upgraded? Also was this a used or new drive?

 

[D4nthr4x]

And you double checked to make sure they didn't actually send you a 3tb hard drive? Try it in another pc. If still not correct send it back.

 

[Carson]

The drive itself says 4tb and I'm sure that the bios was upgraded since there were plenty of new options (it was a big upgrade).

I'll put the drive in another pc and see how it's detected.

 

[Fury9R]

I've got the same problem (although I am using NAS4Free rather than Freenas). Ordered 5 drives from Amazon (in 3 separate batches). 4 show as 4TB but one shows as 3TB.

Code:

	ada1	 WDC WD40EFRX-68N32N0	 3.00TB	 WD-WCC7K4YP3H5L	 ahcich2	 Intel ICH10 AHCI SATA controller	 Always On	 Unknown or unformatted	 ONLINE	
	ada2	 WDC WD40EFRX-68N32N0	 4.00TB	 WD-WCC7K7LXA2P3	 ahcich3	 Intel ICH10 AHCI SATA controller	 Always On	 UFS	 ONLINE	
	ada3	 WDC WD40EFRX-68N32N0	 4.00TB	 WD-WCC7K1JKYN67	 ahcich4	 Intel ICH10 AHCI SATA controller	 Always On	 Unknown or unformatted	 ONLINE	
	ada4	 WDC WD40EFRX-68N32N0	 4.00TB	 WD-WCC7K6RKNNA6	 ahcich5	 Intel ICH10 AHCI SATA controller	 Always On	 Unknown or unformatted	 ONLINE	
	ada5	 WDC WD40EFRX-68N32N0	 4.00TB	 WD-WCC7K5ET116A	 ahcich6	 Intel ICH10 AHCI SATA controller	 Always On	 Unknown or unformatted	 ONLINE	

My guess is that it's dodgy firmware on the disk itself.

 

[rs225]

Try running and post results of camcontrol identify ada1

 

[danb35]

I've got the same problem (although I am using NAS4Free rather than Freenas).

So you came to a forum for software you don't use, to revive a three-year-old thread that already had the answer to your question?

Edit: No, the answer wasn't here--though now it is.

 

[Fury9R]

Try running and post results of camcontrol identify ada1

Thanks for the camcontrol suggestion.
Looks like freeBSD has got itself a bit confused:
Comparing the output from ada1 and ada2 (both WD 4TB)

Code:

< LBA48 supported  5860577134 sectors
---
> LBA48 supported  7814037168 sectors
42c42
< Host Protected Area (HPA)  yes  yes  5860577134/7814037168
---
> Host Protected Area (HPA)  yes  no  7814037168/7814037168

Full output

Code:

camcontrol identify ada1
pass1: <WDC WD40EFRX-68N32N0 82.00A82> ACS-3 ATA SATA 3.x device
pass1: 300.000MB/s transfers (SATA 2.x, UDMA6, PIO 8192bytes)

protocol  ATA/ATAPI-10 SATA 3.x
device model  WDC WD40EFRX-68N32N0
firmware revision  82.00A82
serial number  WD-WCC7K4YP3H5L
WWN  50014ee263b436af
cylinders  16383
heads  16
sectors/track  63
sector size  logical 512, physical 4096, offset 0
LBA supported  268435455 sectors
LBA48 supported  5860577134 sectors
PIO supported  PIO4
DMA supported  WDMA2 UDMA6
media RPM  5400

Feature  Support  Enabled  Value  Vendor
read ahead  yes  yes
write cache  yes  yes
flush cache  yes  yes
overlap  no
Tagged Command Queuing (TCQ)  no  no
Native Command Queuing (NCQ)  yes  32 tags
NCQ Queue Management  no
NCQ Streaming  no
Receive & Send FPDMA Queued  no
SMART  yes  yes
microcode download  yes  yes
security  yes  no
power management  yes  yes
advanced power management  no  no
automatic acoustic management  no  no
media status notification  no  no
power-up in Standby  yes  no
write-read-verify  no  no
unload  yes  yes
general purpose logging  yes  yes
free-fall  no  no
Data Set Management (DSM/TRIM) no
Host Protected Area (HPA)  yes  yes  5860577134/7814037168
HPA - Security  no

 

[Fury9R]

I'll do a bit more research on camcontrol, to see if I can figure out the how to fix it (and why it was incorrectly set to 3 TB in the first place). The only possible reason I can think of is that I may have had a 3TB (Samsung) drive in the machine briefly.

 

[Fury9R]

So you came to a forum for software you don't use, to revive a three-year-old thread that already had the answer to your question?

Hi DanB35

Apologies for all my faux pas in forum etiquette. In my defense your honor:

• revive a three-year-old thread - This thread was the closest (only) match I could find with the help of google
• software you don't use - Given the underlying OS (FreeBSD) is the same and differences between NAS4Free and FreeNAS are largely cosmetic/user interface/packaging, if a solution did exist, chances are it would be common to both.
• already had the answer to your question - Can't see the answer you mention, unless of course you are referring to rs225's most helpful suggestion to run camcontrol in response to my post.

I do appreciate that forums can be misused with unrelated posts on old threads.but in this case I don't believe your rebuke was entirely justified.

Regards
Sean

 

[danb35]

The answer that I thought was already here was that the drive is defective and should be replaced. I particularly thought that since I ran into an identical issue, also about three years ago, and also with drives ordered from Amazon, and that was my answer (and since then, those drives have been fine). The good news is that Amazon will cross-ship replacements for defective items, and return shipping is free, at least in the US.

Aside from the camcontrol results, I'd be interested in the output of smartctl -a /dev/ada1.

 

[rs225]

I don't think there was an answer in the thread previously, just hints of a strange situation.

It looks like this drive (and probably the one 3 years ago) has the HPA set to restrict it to 3TB. I think this is field-correctable. But if that doesn't work, then it would be a return situation.
camcontrol hpa ada1 -P -s 7814037168

 

[Fury9R]

Hi DanB35

smartctl output diff

Code:

diff a1sc.txt a2sc.txt
7,8c7,8
< Serial Number:  WD-WCC7K4YP3H5L
< LU WWN Device Id: 5 0014ee 263b436af
---
> Serial Number:  WD-WCC7K7LXA2P3
> LU WWN Device Id: 5 0014ee 263b40aef
10c10
< User Capacity:  3,000,615,492,608 bytes [3.00 TB]
---
> User Capacity:  4,000,787,030,016 bytes [4.00 TB]
17c17
< Local Time is:  Sun Jul 16 16:27:38 2017 BST
---
> Local Time is:  Sun Jul 16 16:27:50 2017 BST
32c32
< data collection:  (44640) seconds.
---
> data collection:  (44820) seconds.
50c50
< recommended polling time:  ( 473) minutes.
---
> recommended polling time:  ( 475) minutes.
61,63c61,63
<  1 Raw_Read_Error_Rate  0x002f  100  253  051  Pre-fail  Always  -  0
<  3 Spin_Up_Time  0x0027  189  169  021  Pre-fail  Always  -  5516
<  4 Start_Stop_Count  0x0032  100  100  000  Old_age  Always  -  170
---
>  1 Raw_Read_Error_Rate  0x002f  200  200  051  Pre-fail  Always  -  0
>  3 Spin_Up_Time  0x0027  191  170  021  Pre-fail  Always  -  5416
>  4 Start_Stop_Count  0x0032  100  100  000  Old_age  Always  -  162
66c66
<  9 Power_On_Hours  0x0032  099  099  000  Old_age  Always  -  1159
---
>  9 Power_On_Hours  0x0032  099  099  000  Old_age  Always  -  1155
69,72c69,72
<  12 Power_Cycle_Count  0x0032  100  100  000  Old_age  Always  -  170
< 192 Power-Off_Retract_Count 0x0032  200  200  000  Old_age  Always  -  127
< 193 Load_Cycle_Count  0x0032  200  200  000  Old_age  Always  -  165
< 194 Temperature_Celsius  0x0022  121  115  000  Old_age  Always  -  29
---
>  12 Power_Cycle_Count  0x0032  100  100  000  Old_age  Always  -  162
> 192 Power-Off_Retract_Count 0x0032  200  200  000  Old_age  Always  -  122
> 193 Load_Cycle_Count  0x0032  200  200  000  Old_age  Always  -  237
> 194 Temperature_Celsius  0x0022  122  113  000  Old_age  Always  -  28

Full output for ada1

Code:

smartctl -a /dev/ada1
smartctl 6.5 2016-05-07 r4318 [FreeBSD 11.0-RELEASE-p10 amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:  Western Digital Red
Device Model:  WDC WD40EFRX-68N32N0
Serial Number:  WD-WCC7K4YP3H5L
LU WWN Device Id: 5 0014ee 263b436af
Firmware Version: 82.00A82
User Capacity:  3,000,615,492,608 bytes [3.00 TB]
Sector Sizes:  512 bytes logical, 4096 bytes physical
Rotation Rate:  5400 rpm
Form Factor:  3.5 inches
Device is:  In smartctl database [for details use: -P show]
ATA Version is:  ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is:  Sun Jul 16 16:32:16 2017 BST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
  was never started.
  Auto Offline Data Collection: Disabled.
Self-test execution status:  (  0) The previous self-test routine completed
  without error or no self-test has ever
  been run.
Total time to complete Offline
data collection:  (44640) seconds.
Offline data collection
capabilities:  (0x7b) SMART execute Offline immediate.
  Auto Offline data collection on/off support.
  Suspend Offline collection upon new
  command.
  Offline surface scan supported.
  Self-test supported.
  Conveyance Self-test supported.
  Selective Self-test supported.
SMART capabilities:  (0x0003) Saves SMART data before entering
  power-saving mode.
  Supports SMART auto save timer.
Error logging capability:  (0x01) Error logging supported.
  General Purpose Logging supported.
Short self-test routine
recommended polling time:  (  2) minutes.
Extended self-test routine
recommended polling time:  ( 473) minutes.
Conveyance self-test routine
recommended polling time:  (  5) minutes.
SCT capabilities:  (0x303d) SCT Status supported.
  SCT Error Recovery Control supported.
  SCT Feature Control supported.
  SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME  FLAG  VALUE WORST THRESH TYPE  UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate  0x002f  100  253  051  Pre-fail  Always  -  0
  3 Spin_Up_Time  0x0027  189  169  021  Pre-fail  Always  -  5516
  4 Start_Stop_Count  0x0032  100  100  000  Old_age  Always  -  170
  5 Reallocated_Sector_Ct  0x0033  200  200  140  Pre-fail  Always  -  0
  7 Seek_Error_Rate  0x002e  100  253  000  Old_age  Always  -  0
  9 Power_On_Hours  0x0032  099  099  000  Old_age  Always  -  1159
10 Spin_Retry_Count  0x0032  100  100  000  Old_age  Always  -  0
11 Calibration_Retry_Count 0x0032  100  100  000  Old_age  Always  -  0
12 Power_Cycle_Count  0x0032  100  100  000  Old_age  Always  -  170
192 Power-Off_Retract_Count 0x0032  200  200  000  Old_age  Always  -  127
193 Load_Cycle_Count  0x0032  200  200  000  Old_age  Always  -  165
194 Temperature_Celsius  0x0022  121  115  000  Old_age  Always  -  29
196 Reallocated_Event_Count 0x0032  200  200  000  Old_age  Always  -  0
197 Current_Pending_Sector  0x0032  200  200  000  Old_age  Always  -  0
198 Offline_Uncorrectable  0x0030  100  253  000  Old_age  Offline  -  0
199 UDMA_CRC_Error_Count  0x0032  200  200  000  Old_age  Always  -  0
200 Multi_Zone_Error_Rate  0x0008  100  253  000  Old_age  Offline  -  0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
  1  0  0  Not_testing
  2  0  0  Not_testing
  3  0  0  Not_testing
  4  0  0  Not_testing
  5  0  0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

 

[Ericloewe]

[CODE][/CODE] for large outputs, please, not [CMD][/CMD].

 

[mav@]

Thanks for the camcontrol suggestion.
Looks like freeBSD has got itself a bit confused:
Comparing the output from ada1 and ada2 (both WD 4TB)


< LBA48 supported 5860577134 sectors
---
> LBA48 supported 7814037168 sectors
42c42
< Host Protected Area (HPA) yes yes 5860577134/7814037168
---
> Host Protected Area (HPA) yes no 7814037168/7814037168
[/CMD]

Yes, this this the answer -- one of your disk has Host Protected Area enabled. It could be enabled by some RAID controller or something. You may try to use `camcontrol hpa adaX -s YYY` to reset it to full capacity and reboot.

 

[Fury9R]

[CODE][/CODE] for large outputs, please, not [CMD][/CMD].

Hi Eric,

Thanks for reformatting :). I don't like scroll windows within a scrolling window, but appreciate that not everyone is "OCD" like me. :)

Will use use CODE in favour of CMD for my future posts.

Cheers,
Sean