UPS setup problem

[VOLCA]

Hi!
I'm trying to connect this PM Online-UPS 2kVA model to my TrueNAS server with a USB cable (type-A USB is connected to NAS, and type-B is to UPS).
by the following code, I think my UPS port is ttyACM0.

dmesg | grep -i usb

[ 4664.591532] usb 1-3: New USB device found, idVendor=04e2, idProduct=1410, bcdDevice= 0.03 [ 4664.600541] usb 1-3: New USB device strings: Mfr=0, Product=0, SerialNumber=0 [ 4664.609856] cdc_acm 1-3:1.0: ttyACM0: USB ACM device

then on the UPS setting page, I tried different drivers of APC (like genericups, usbhid-ups and apcsmart). 'usbhid-ups' and 'apcsmart' doesn't work (showing "Error: Driver not connected" when I type' upsc ups').

by using genericups driver, UPS seems to be connected. Typing 'upsc ups' returns the following results. But I tried all UPS types on this page, and none of them work correctly, UPS status didn't change when disconnecting the UPS from the main power.
root@truenas[~]# upsc ups Init SSL without certificate database device.mfr: APC device.model: Back-UPS device.type: ups driver.name: genericups driver.parameter.pollinterval: 2 driver.parameter.port: /dev/ttyACM0 driver.parameter.synchronous: no driver.parameter.upstype: 1 driver.version: 2.7.4 driver.version.internal: 1.36 ups.mfr: APC ups.model: Back-UPS ups.status: OL

Later on, I find these pages.
https://www.cyberciti.biz/faq/how-to-install-apc-ups-on-freenas-server/
https://kirishima.it/mt/2020/11/freenas_113_apc_smartups.html
APC UPS was recognized as ugen device in their NAS, and 'usbhid-ups' driver works properly.

Was my problem caused by the wrong driver? Could anyone gives me some ideas?
Thanks!

Show : See My TrueNAS system

OS Version:TrueNAS-SCALE-22.02.3
Product:MS-7D20
Model:Intel(R) Core(TM) i3-10105 CPU @ 3.70GHz
Memory:15 GiB

 

[VOLCA]

by the way dmesg | grep -i ugen returns nothing :(

 

[elvisimprsntr]

Welcome!

Did you start the service on the System Settings, Services, UPS?

Also, did you try leaving the port set to AUTO?

BTW, UPS Reporting graphs is broken in SCALE

 

[VOLCA]

Welcome!

Did you start the service on the System Settings, Services, UPS?

View attachment 66374

Also, did you try leaving the port set to AUTO?

BTW, UPS Reporting graphs is broken in SCALE

yes, I started the UPS service on the System Settings.
Besides, if leaving the port set to AUTO, all drivers doesn't work

 

[Redcoat]

Could anyone gives me some ideas?

Best thing I can suggest is emailing the NUT (Network UPS Tools) developer group to ask them about your specific UPS - see here https://alioth-lists.debian.net/cgi-bin/mailman/listinfo/nut-upsdev for the contact information.

I could not fid anything that refers to your unit or Schneider on the NUT site itself.

Good luck!