UPS no longer communicating after FN11U2

[Grewterd]

I upgraded to FN11 U2 this morning. On reboot my UPS is no longer communicating. Seeing the following on the console log on the web page. Could anyone point me in the right direction to fix this? Thank you in advance.

This is an APC BR1500G Back-UPS Pro using APC ups 2 Back-UPS Pro USB USB (usbhid-ups) before the reboot worked fine.

Getting emails every 15 minutes:
COMMBAD - ups
NOCOMM - ups

FreeNAS-11.0-U2 (e417d8aa5)

Code:

Jul 21 07:37:50 freenas upsmon[2275]: UPS [ups]: connect failed: Connection failure: Connection refused
Jul 21 07:37:51 freenas usb_alloc_device: set address 2 failed (USB_ERR_TIMEOUT, ignored)
Jul 21 07:37:51 freenas xhci0: Resetting controller
Jul 21 07:37:55 freenas upsmon[2275]: UPS [ups]: connect failed: Connection failure: Connection refused
Jul 21 07:38:08 freenas usbd_setup_device_desc: getting device descriptor at addr 2 failed, USB_ERR_TIMEOUT
Jul 21 07:38:09 freenas usbd_req_re_enumerate: addr=2, set address failed! (USB_ERR_TIMEOUT, ignored)

Code:

Jul 21 16:47:57 freenas upsmon[75787]: upsmon parent: read
Jul 21 16:47:57 freenas root: /usr/local/etc/rc.d/nut: WARNING: failed precmd routine for nut
Jul 21 16:47:57 freenas upsmon[76643]: UPS [ups]: connect failed: Connection failure: Connection refused
Jul 21 16:47:57 freenas upsmon[76643]: Communications with UPS ups lost
Jul 21 16:48:02 freenas upsmon[76643]: UPS [ups]: connect failed: Connection failure: Connection refused
Jul 21 16:48:02 freenas upsmon[76643]: UPS ups is unavailable
Jul 21 16:48:03 freenas usbd_setup_device_desc: getting device descriptor at addr 2 failed, USB_ERR_TIMEOUT
Jul 21 16:48:03 freenas ugen0.2:  at usbus0 (disconnected)
Jul 21 16:48:04 freenas uhub_reattach_port: could not allocate new device
Jul 21 16:48:04 freenas uhub0: at usbus0, port 1, addr 1 (disconnected)
Jul 21 16:48:04 freenas uhub0:  on usbus0
Jul 21 16:48:04 freenas uhub0: 4 ports with 4 removable, self powered
Jul 21 16:48:05 freenas usb_alloc_device: set address 2 failed (USB_ERR_TIMEOUT, ignored)
Jul 21 16:48:06 freenas xhci0: Resetting controller
Jul 21 16:48:07 freenas upsmon[76643]: UPS [ups]: connect failed: Connection failure: Connection refused

 

[BigDave]

@Grewterd
Please post the output of
upsc YOURUPSNAMEHERE
As an example, mine is...
upsc CP1000pfclcd@localhost
The results look like this...

Code:

root@freenas:~ # upsc CP1000pfclcd@localhost
battery.charge: 100
battery.charge.low: 10
battery.charge.warning: 20
battery.mfr.date: CPS
battery.runtime: 840
battery.runtime.low: 300
battery.type: PbAcid
battery.voltage: 24.0
battery.voltage.nominal: 24
device.mfr: CP1000PFCLCD
device.model: CRDA103\#BJ1
device.serial: CPS
device.type: ups
driver.name: usbhid-ups
driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2
driver.parameter.port: /dev/ugen1.3
driver.parameter.synchronous: no
driver.version: 2.7.4
driver.version.data: CyberPower HID 0.4
driver.version.internal: 0.41
input.transfer.high: 139
input.transfer.low: 88
input.voltage: 117.0
input.voltage.nominal: 120
output.voltage: 141.0
ups.beeper.status: enabled
ups.delay.shutdown: 20
ups.delay.start: 30
ups.load: 30
ups.mfr: CP1000PFCLCD
ups.model: CRDA103#BJ1
ups.productid: 0501
ups.realpower.nominal: 600
ups.serial: CPS
ups.status: OL
ups.test.result: No test initiated
ups.timer.shutdown: -60
ups.timer.start: -60
ups.vendorid: 0764
root@freenas:~ #

The model and driver information will help us here.
Meanwhile, I'm gonna update one of my servers to U2
and see if the same thing happens to me.
BRB

 

[Grewterd]

Thank you.
Maybe I'm not using the correct name, using the "Identifier" field from the UPS settings which for me is just upc.

I get:

upsc ups@localhost
Error: Connection failure: Connection refused

My UPS Status Report which I got here has:

UPS Manufacturer: American Power Conversion
UPS Model: Back-UPS RS 1500G

 

[BigDave]

Check the cable by unplugging and re plugging, making sure the server plug goes back into the SAME usb port.
Watch the footer console messages change as you unplug the cable and plug it back in.
If that does not work, stop the ups service and restart it.

 

[BigDave]

Meanwhile, I'm gonna update one of my servers to U2
and see if the same thing happens to me.
BRB

No issues with UPS after updating (FreeNAS -11.0-U1 to FreeNAS-11.0-U2) approx 15 hours ago.

 

[Grewterd]

Unplugging and plugging the cable back in results in the same thing:

Code:

freenas upsmon[31363]: UPS [ups]: connect failed: Connection failure: Connection refused

I'm not sure how to restart the ups service. It will not start to begin with. I've rebooted, that should restart the service.
Tried multiple ports, same thing.

I noticed the port was 4.2, I tried that and the service started. Just waiting now.

 

[Grewterd]

Ran my ups-report script this morning, back to normal. It's supposed to be stormy today, we usually have power flickers if the storms are worthy so maybe I'll get a notice that it's on battery. Else I'll yank the power cable later tonight. I appreciate the help everyone!