Hi
Running TrueNAS-SCALE-22.02.3 and offical Plex App Plex 1.28.2.6151_1.7.20
It seems that since upgrading one or both of these in the last weeks may have resulted in transcoding errors.
I have tried deleting the codec folder contents as I found in other forums but that has not helped. Not sure if it's a permissions issue but I hadn't changed anything before it stopped working.
Here are some of the errors in the Plex console:
Message
[Req#4eae/Transcode/c5d229e660849f26-com-plexapp-android/e28fe7f7-0f52-43ae-9b2a-b183e159cea8] [eac3_eae @ 0x7f8f18b2a6c0] error reading output
Message
[Req#5742/Transcode/c5d229e660849f26-com-plexapp-android/e28fe7f7-0f52-43ae-9b2a-b183e159cea8] [eac3_eae @ 0x7f8f18b2a6c0] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-be01b284-1fdd-4059-beba-404327f6c92f/EasyAudioEncoder/Convert to WAV (to 8ch or less)/c5d229e660849f26-com-plexapp-android_1099-0-8.wav'
Message
[Req#5b3d/Transcode/c5d229e660849f26-com-plexapp-android/e28fe7f7-0f52-43ae-9b2a-b183e159cea8] [eac3_eae @ 0x7f8f18b2a6c0] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-be01b284-1fdd-4059-beba-404327f6c92f/EasyAudioEncoder/Convert to WAV (to 8ch or less)/c5d229e660849f26-com-plexapp-android_1099-0-11.wav'
There are no errors in the console I can see until I try and play something that needs decoding.
I thought it might be the GPU so changed it from a 1050ti to a 1070 but it has ended up making no difference. I do have access to nvidia-smi in the truenas shell. Rolling back plex one (which ithe only option I have) does not fix it. I also rolled back one version last week when this started of Scale but that also did not fix it. I also deleted the app completely (all the settings were stored in specific locations) and reinstalled it with still no luck.
Can anyone provide and help or tips. I did a debug but not sure if It's ok to attach it here. If you need any further info pleae let me know.
Thanks
Running TrueNAS-SCALE-22.02.3 and offical Plex App Plex 1.28.2.6151_1.7.20
It seems that since upgrading one or both of these in the last weeks may have resulted in transcoding errors.
I have tried deleting the codec folder contents as I found in other forums but that has not helped. Not sure if it's a permissions issue but I hadn't changed anything before it stopped working.
Here are some of the errors in the Plex console:
Message
[Req#4eae/Transcode/c5d229e660849f26-com-plexapp-android/e28fe7f7-0f52-43ae-9b2a-b183e159cea8] [eac3_eae @ 0x7f8f18b2a6c0] error reading output
Message
[Req#5742/Transcode/c5d229e660849f26-com-plexapp-android/e28fe7f7-0f52-43ae-9b2a-b183e159cea8] [eac3_eae @ 0x7f8f18b2a6c0] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-be01b284-1fdd-4059-beba-404327f6c92f/EasyAudioEncoder/Convert to WAV (to 8ch or less)/c5d229e660849f26-com-plexapp-android_1099-0-8.wav'
Message
[Req#5b3d/Transcode/c5d229e660849f26-com-plexapp-android/e28fe7f7-0f52-43ae-9b2a-b183e159cea8] [eac3_eae @ 0x7f8f18b2a6c0] EAE timeout! EAE not running, or wrong folder? Could not read '/tmp/pms-be01b284-1fdd-4059-beba-404327f6c92f/EasyAudioEncoder/Convert to WAV (to 8ch or less)/c5d229e660849f26-com-plexapp-android_1099-0-11.wav'
There are no errors in the console I can see until I try and play something that needs decoding.
I thought it might be the GPU so changed it from a 1050ti to a 1070 but it has ended up making no difference. I do have access to nvidia-smi in the truenas shell. Rolling back plex one (which ithe only option I have) does not fix it. I also rolled back one version last week when this started of Scale but that also did not fix it. I also deleted the app completely (all the settings were stored in specific locations) and reinstalled it with still no luck.
Can anyone provide and help or tips. I did a debug but not sure if It's ok to attach it here. If you need any further info pleae let me know.
Thanks
