Smartctl drive PASSED and ATA error count increased : Seagate drive

[RegularJoe]

I am getting indications the drive is junk but no in your face error that says "I am junk - replace me"

The drive finishes a short and long smart test fine and are considered PASSED. FWIW I have the volume 83% full with random files from DD and no compression. I am doing and I have finished in the past scrubs with no errors, I am concerned about these drive(s) and do not understand why the FreeNAS creates an alert when smartctl says they pass. If I have to mark them bad that is fine. The drives are attached to a HP d2600 shelf via a LSI SAS2116e HBA and I have other drives on this shelf/system with no issues and other drives in the same ZPOOL without issues. This is a lab machine with lab drives doing nothing except a scrub at the moment.

what I see in the legacy graphs is the disk in question has unpredictable latency and now the counters for "195 Hardware_ECC_Recovered" are skyrocketing, form 3988 to 28,029,079

Good dive next to it in the ZPOOL

Suspect drive:

Alert System :
CRITICAL: March 23, 2019, 1:07 a.m. - Device: /dev/da13 [SAT], ATA error count increased from 1 to 39


freenas1# smartctl -a /dev/da13
smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.2-STABLE amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model: ST3500641NS 39M4557 39M0181 IBM
Serial Number: 3PM1Z2H5
Firmware Version: 3.AES
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Size: 512 bytes logical/physical
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: ATA/ATAPI-7 (minor revision not indicated)
Local Time is: Sat Mar 23 11:04:58 2019 EDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 430) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 261) minutes.
SCT capabilities: (0x000d) SCT Status supported.
SCT Error Recovery Control supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 113 084 006 Pre-fail Always - 52138149
3 Spin_Up_Time 0x0003 086 086 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 37
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 6
7 Seek_Error_Rate 0x000f 088 060 030 Pre-fail Always - 725414232
9 Power_On_Hours 0x0032 073 073 000 Old_age Always - 24485
10 Spin_Retry_Count 0x0013 100 100 000 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 47
187 Reported_Uncorrect 0x0032 093 093 000 Old_age Always - 7
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 067 042 045 Old_age Always In_the_past 33 (0 6 34 30 0)
194 Temperature_Celsius 0x0022 033 058 000 Old_age Always - 33 (0 20 0 0 0)
195 Hardware_ECC_Recovered 0x001a 059 048 000 Old_age Always - 46472436
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 57
200 Multi_Zone_Error_Rate 0x0000 100 253 000 Old_age Offline - 0
202 Data_Address_Mark_Errs 0x0032 100 253 000 Old_age Always - 0

SMART Error Log Version: 1
ATA Error Count: 39 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 39 occurred at disk power-on lifetime: 24276 hours (1011 days + 12 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 b3 24 00 40 Error: UNC at LBA = 0x000024b3 = 9395

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 00 00 24 00 40 00 00:34:34.566 READ DMA EXT
42 00 01 1b 75 28 40 00 00:34:34.564 READ VERIFY SECTOR(S) EXT
ea 00 01 1b 75 28 40 00 00:34:34.555 FLUSH CACHE EXT
35 00 01 1b 75 28 40 00 00:34:34.555 WRITE DMA EXT
25 00 00 00 20 00 40 00 00:34:39.853 READ DMA EXT

Error 38 occurred at disk power-on lifetime: 24276 hours (1011 days + 12 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 76 21 00 40 Error: UNC at LBA = 0x00002176 = 8566

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 00 00 20 00 40 00 00:34:34.566 READ DMA EXT
60 00 00 00 2c 00 40 00 00:34:34.564 READ FPDMA QUEUED
42 00 01 1a 75 28 40 00 00:34:34.555 READ VERIFY SECTOR(S) EXT
ea 00 01 1a 75 28 40 00 00:34:34.555 FLUSH CACHE EXT
35 00 01 1a 75 28 40 00 00:34:34.534 WRITE DMA EXT

Error 37 occurred at disk power-on lifetime: 24276 hours (1011 days + 12 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 76 21 00 40 Error: UNC at LBA = 0x00002176 = 8566

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 00 00 20 00 40 00 00:34:25.780 READ DMA EXT
42 00 01 18 75 28 40 00 00:34:25.759 READ VERIFY SECTOR(S) EXT
ea 00 01 18 75 28 40 00 00:34:25.717 FLUSH CACHE EXT
35 00 01 18 75 28 40 00 00:34:25.715 WRITE DMA EXT
25 00 01 74 65 28 40 00 00:34:25.705 READ DMA EXT

Error 36 occurred at disk power-on lifetime: 24276 hours (1011 days + 12 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 00 b3 24 00 40 Error: UNC at LBA = 0x000024b3 = 9395

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 00 00 24 00 40 00 00:34:25.780 READ DMA EXT
2f 00 01 10 00 00 00 00 00:34:25.759 READ LOG EXT
60 00 00 00 20 00 40 00 00:34:25.717 READ FPDMA QUEUED
25 00 01 7a 68 28 40 00 00:34:25.715 READ DMA EXT
60 00 00 00 00 00 00 00 00:34:25.705 READ FPDMA QUEUED

Error 35 occurred at disk power-on lifetime: 24276 hours (1011 days + 12 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 4d b3 24 00 40 Error: UNC at LBA = 0x000024b3 = 9395

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
42 00 00 00 24 00 40 00 00:34:16.050 READ VERIFY SECTOR(S) EXT
ea 00 00 00 24 00 40 00 00:34:13.968 FLUSH CACHE EXT
35 00 00 00 24 00 40 00 00:34:13.968 WRITE DMA EXT
60 00 08 00 2c 00 40 00 00:34:13.882 READ FPDMA QUEUED
ea 00 00 00 2c 00 40 00 00:34:13.872 FLUSH CACHE EXT

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 24450 -
# 2 Extended offline Completed without error 00% 24343 -
# 3 Short offline Completed without error 00% 24340 -
# 4 Short offline Completed without error 00% 24280 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

freenas1#

 

[Chris Moore]

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

This part right here where is says "PASSED" is totally meaningless. I have seen drives that were totally unusable that still claimed to be passing the self test. It is not worth looking at, ever, for any reason. Totally ignore that part of the report for all brands of drives.

199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 57

This matters. It usually indicates bad cabling. Check the wire to the drive at both ends or just replace it outright.

5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 6

This matters even more. It means that there have actually benn bad sectors, six of them, that have been reallocated. For this, I would replace the drive.
Next time you post a list like this, please put it inside code tags like this [code] your text here [/code] so it can look more like this:

Code:

# smartctl -x /dev/da2
smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.1-STABLE amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Western Digital Gold
Device Model:     WDC WD6002FRYZ-01WD5B0
Serial Number:    K1JWHM3D
LU WWN Device Id: 5 000cca 255e8afa6
Firmware Version: 01.01M02
User Capacity:    6,001,175,126,016 bytes [6.00 TB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    7200 rpm
Form Factor:      3.5 inches
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 4
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Mar 24 02:18:45 2019 CDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Disabled
Rd look-ahead is: Enabled
Write cache is:   Enabled
DSN feature is:   Unavailable
ATA Security is:  Disabled, NOT FROZEN [SEC1]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  113) seconds.
Offline data collection
capabilities:                    (0x5b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        ( 774) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  1 Raw_Read_Error_Rate     PO-R--   100   100   016    -    0
  2 Throughput_Performance  P-S---   138   138   054    -    100
  3 Spin_Up_Time            POS---   100   100   024    -    0
  4 Start_Stop_Count        -O--C-   100   100   000    -    1
  5 Reallocated_Sector_Ct   PO--CK   100   100   005    -    0
  7 Seek_Error_Rate         PO-R--   100   100   067    -    0
  8 Seek_Time_Performance   P-S---   140   140   020    -    15
  9 Power_On_Hours          -O--C-   100   100   000    -    1060
10 Spin_Retry_Count        PO--C-   100   100   060    -    0
12 Power_Cycle_Count       -O--CK   100   100   000    -    1
192 Power-Off_Retract_Count -O--CK   098   098   000    -    2514
193 Load_Cycle_Count        -O--C-   098   098   000    -    2514
194 Temperature_Celsius     -O----   181   181   000    -    33 (Min/Max 25/38)
196 Reallocated_Event_Count -O--CK   100   100   000    -    0
197 Current_Pending_Sector  -O---K   100   100   000    -    0
198 Offline_Uncorrectable   ---R--   100   100   000    -    0
199 UDMA_CRC_Error_Count    -O-R--   200   200   000    -    0
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01           SL  R/O      1  Summary SMART error log
0x02           SL  R/O      1  Comprehensive SMART error log
0x03       GPL     R/O      1  Ext. Comprehensive SMART error log
0x04       GPL,SL  R/O      8  Device Statistics log
0x06           SL  R/O      1  SMART self-test log
0x07       GPL     R/O      1  Extended self-test log
0x08       GPL     R/O      2  Power Conditions log
0x09           SL  R/W      1  Selective self-test log
0x10       GPL     R/O      1  NCQ Command Error log
0x11       GPL     R/O      1  SATA Phy Event Counters log
0x12       GPL     R/O      1  SATA NCQ Non-Data log
0x15       GPL,SL  R/W      1  Rebuild Assist log
0x21       GPL     R/O      1  Write stream error log
0x22       GPL     R/O      1  Read stream error log
0x24       GPL     R/O    256  Current Device Internal Status Data log
0x25       GPL     R/O    256  Saved Device Internal Status Data log
0x30       GPL,SL  R/O      9  IDENTIFY DEVICE data log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xe0       GPL,SL  R/W      1  SCT Command/Status
0xe1       GPL,SL  R/W      1  SCT Data Transfer

SMART Extended Comprehensive Error Log Version: 1 (1 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      1058         -
# 2  Short offline       Completed without error       00%      1058         -
# 3  Short offline       Completed without error       00%      1034         -
# 4  Short offline       Completed without error       00%      1034         -
# 5  Extended offline    Completed without error       00%      1006         -
# 6  Short offline       Completed without error       00%       986         -
# 7  Short offline       Completed without error       00%       986         -
# 8  Extended offline    Completed without error       00%       958         -
# 9  Short offline       Completed without error       00%       938         -
#10  Short offline       Completed without error       00%       938         -
#11  Short offline       Completed without error       00%       914         -
#12  Short offline       Completed without error       00%       914         -
#13  Short offline       Completed without error       00%       890         -
#14  Short offline       Completed without error       00%       890         -
#15  Short offline       Completed without error       00%       866         -
#16  Short offline       Completed without error       00%       866         -
#17  Extended offline    Completed without error       00%       838         -
#18  Short offline       Completed without error       00%       818         -
#19  Short offline       Completed without error       00%       818         -

SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       256 (0x0100)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    33 Celsius
Power Cycle Min/Max Temperature:     28/38 Celsius
Lifetime    Min/Max Temperature:     25/38 Celsius
Under/Over Temperature Limit Count:   0/0

SCT Temperature History Version:     2
Temperature Sampling Period:         1 minute
Temperature Logging Interval:        1 minute
Min/Max recommended Temperature:      0/60 Celsius
Min/Max Temperature Limit:           -40/70 Celsius
Temperature History Size (Index):    128 (94)

Index    Estimated Time   Temperature Celsius
  95    2019-03-24 00:11    34  ***************
...    ..( 37 skipped).    ..  ***************
   5    2019-03-24 00:49    34  ***************
   6    2019-03-24 00:50    33  **************
...    ..(  9 skipped).    ..  **************
  16    2019-03-24 01:00    33  **************
  17    2019-03-24 01:01    34  ***************
...    ..( 15 skipped).    ..  ***************
  33    2019-03-24 01:17    34  ***************
  34    2019-03-24 01:18    33  **************
...    ..( 10 skipped).    ..  **************
  45    2019-03-24 01:29    33  **************
  46    2019-03-24 01:30    34  ***************
...    ..( 16 skipped).    ..  ***************
  63    2019-03-24 01:47    34  ***************
  64    2019-03-24 01:48    33  **************
...    ..( 11 skipped).    ..  **************
  76    2019-03-24 02:00    33  **************
  77    2019-03-24 02:01    34  ***************
...    ..( 14 skipped).    ..  ***************
  92    2019-03-24 02:16    34  ***************
  93    2019-03-24 02:17    33  **************
  94    2019-03-24 02:18    34  ***************

SCT Error Recovery Control:
           Read:     70 (7.0 seconds)
          Write:     70 (7.0 seconds)

Device Statistics (GP Log 0x04)
Page  Offset Size        Value Flags Description
0x01  =====  =               =  ===  == General Statistics (rev 2) ==
0x01  0x008  4               1  ---  Lifetime Power-On Resets
0x01  0x018  6      2982782323  ---  Logical Sectors Written
0x01  0x020  6        19807522  ---  Number of Write Commands
0x01  0x028  6     12886637696  ---  Logical Sectors Read
0x01  0x030  6        74344561  ---  Number of Read Commands
0x01  0x038  6      3817995150  ---  Date and Time TimeStamp
0x03  =====  =               =  ===  == Rotating Media Statistics (rev 1) ==
0x03  0x008  4             726  ---  Spindle Motor Power-on Hours
0x03  0x010  4             726  ---  Head Flying Hours
0x03  0x018  4            2514  ---  Head Load Events
0x03  0x020  4               0  ---  Number of Reallocated Logical Sectors
0x03  0x028  4           27395  ---  Read Recovery Attempts
0x03  0x030  4               0  ---  Number of Mechanical Start Failures
0x04  =====  =               =  ===  == General Errors Statistics (rev 1) ==
0x04  0x008  4               0  ---  Number of Reported Uncorrectable Errors
0x04  0x010  4               0  ---  Resets Between Cmd Acceptance and Completion
0x05  =====  =               =  ===  == Temperature Statistics (rev 1) ==
0x05  0x008  1              33  ---  Current Temperature
0x05  0x010  1              33  N--  Average Short Term Temperature
0x05  0x018  1              34  N--  Average Long Term Temperature
0x05  0x020  1              38  ---  Highest Temperature
0x05  0x028  1              25  ---  Lowest Temperature
0x05  0x030  1              37  N--  Highest Average Short Term Temperature
0x05  0x038  1              25  N--  Lowest Average Short Term Temperature
0x05  0x040  1              36  N--  Highest Average Long Term Temperature
0x05  0x048  1              25  N--  Lowest Average Long Term Temperature
0x05  0x050  4               0  ---  Time in Over-Temperature
0x05  0x058  1              60  ---  Specified Maximum Operating Temperature
0x05  0x060  4               0  ---  Time in Under-Temperature
0x05  0x068  1               0  ---  Specified Minimum Operating Temperature
0x06  =====  =               =  ===  == Transport Statistics (rev 1) ==
0x06  0x008  4               0  ---  Number of Hardware Resets
0x06  0x010  4               0  ---  Number of ASR Events
0x06  0x018  4               0  ---  Number of Interface CRC Errors
                                |||_ C monitored condition met
                                ||__ D supports DSN
                                |___ N normalized value

Pending Defects log (GP Log 0x0c) not supported

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0002  2            0  R_ERR response for data FIS
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0005  2            0  R_ERR response for non-data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  2            1  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2            1  Device-to-host register FISes sent due to a COMRESET
0x000b  2            0  CRC errors within host-to-device FIS
0x000d  2            0  Non-CRC errors within host-to-device FIS