Smart Error

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trentk10

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Jan 7, 2017
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This is my first time dealing with a smart error. I did research the forum, and started to go through the process in the 'Hard Drive Troubleshooting Guide' My long self test completed in roughly 3 minutes instead of 521 minutes.

I do have a drive available that has been tested and burned in. The drive that is showing the error is still under warranty.

Do I need to simply go through the process and replace this drive, and send in the drive showing the error for replacement ? Or, is there a way to fix this error?

Thanks :)

Output of smartctl -a

Code:
root@freenas:~ # smartctl -a /dev/ada2
smartctl 6.6 2017-11-05 r4594 [FreeBSD 11.1-STABLE amd64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:	 Western Digital Red
Device Model:	 WDC WD40EFRX-68WT0N0
Serial Number:	WD-WCC4E5SA5C92
LU WWN Device Id: 5 0014ee 20d93d112
Firmware Version: 82.00A82
User Capacity:	4,000,787,030,016 bytes [4.00 TB]
Sector Sizes:	 512 bytes logical, 4096 bytes physical
Rotation Rate:	5400 rpm
Device is:		In smartctl database [for details use: -P show]
ATA Version is:   ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:	Sun Nov 18 21:43:19 2018 CST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
										was never started.
										Auto Offline Data Collection: Disabled.
Self-test execution status:	  ( 121) The previous self-test completed having
										the read element of the test failed.
Total time to complete Offline
data collection:				(52080) seconds.
Offline data collection
capabilities:					(0x7b) SMART execute Offline immediate.
										Auto Offline data collection on/off support.
										Suspend Offline collection upon new
										command.
										Offline surface scan supported.
										Self-test supported.
										Conveyance Self-test supported.
										Selective Self-test supported.
SMART capabilities:			(0x0003) Saves SMART data before entering
										power-saving mode.
										Supports SMART auto save timer.
Error logging capability:		(0x01) Error logging supported.
										General Purpose Logging supported.
Short self-test routine
recommended polling time:		(   2) minutes.
Extended self-test routine
recommended polling time:		( 521) minutes.
Conveyance self-test routine
recommended polling time:		(   5) minutes.
SCT capabilities:			  (0x703d) SCT Status supported.
										SCT Error Recovery Control supported.
										SCT Feature Control supported.
										SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME		  FLAG	 VALUE WORST THRESH TYPE	  UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate	 0x002f   200   200   051	Pre-fail  Always	   -	   0
  3 Spin_Up_Time			0x0027   199   176   021	Pre-fail  Always	   -	   7016
  4 Start_Stop_Count		0x0032   100   100   000	Old_age   Always	   -	   30
  5 Reallocated_Sector_Ct   0x0033   200   200   140	Pre-fail  Always	   -	   0
  7 Seek_Error_Rate		 0x002e   200   200   000	Old_age   Always	   -	   0
  9 Power_On_Hours		  0x0032   085   085   000	Old_age   Always	   -	   11060
 10 Spin_Retry_Count		0x0032   100   253   000	Old_age   Always	   -	   0
 11 Calibration_Retry_Count 0x0032   100   253   000	Old_age   Always	   -	   0
 12 Power_Cycle_Count	   0x0032   100   100   000	Old_age   Always	   -	   30
192 Power-Off_Retract_Count 0x0032   200   200   000	Old_age   Always	   -	   13
193 Load_Cycle_Count		0x0032   200   200   000	Old_age   Always	   -	   408
194 Temperature_Celsius	 0x0022   123   116   000	Old_age   Always	   -	   29
196 Reallocated_Event_Count 0x0032   200   200   000	Old_age   Always	   -	   0
197 Current_Pending_Sector  0x0032   200   200   000	Old_age   Always	   -	   0
198 Offline_Uncorrectable   0x0030   100   253   000	Old_age   Offline	  -	   0
199 UDMA_CRC_Error_Count	0x0032   200   200   000	Old_age   Always	   -	   0
200 Multi_Zone_Error_Rate   0x0008   200   200   000	Old_age   Offline	  -	   2

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description	Status				  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline	Completed: read failure	   90%	 11060		 615976
# 2  Conveyance offline  Completed: read failure	   80%	 11059		 619664
# 3  Short offline	   Completed: read failure	   60%	 11059		 615648
# 4  Short offline	   Completed: read failure	   60%	 11040		 615976
# 5  Conveyance offline  Completed without error	   00%	 10896		 -
# 6  Extended offline	Completed without error	   00%	 10786		 -
# 7  Short offline	   Completed without error	   00%	 10704		 -
# 8  Short offline	   Completed without error	   00%	 10703		 -
# 9  Conveyance offline  Completed without error	   00%	 10535		 -
#10  Short offline	   Completed without error	   00%	 10463		 -
#11  Extended offline	Completed without error	   00%	 10377		 -
#12  Short offline	   Completed without error	   00%	 10295		 -
#13  Conveyance offline  Completed without error	   00%	 10152		 -
#14  Extended offline	Completed without error	   00%	 10041		 -
#15  Short offline	   Completed without error	   00%	  9960		 -
#16  Conveyance offline  Completed without error	   00%	  9816		 -
#17  Short offline	   Completed without error	   00%	  9744		 -
#18  Extended offline	Completed without error	   00%	  9658		 -
#19  Short offline	   Completed without error	   00%	  9576		 -
#20  Conveyance offline  Completed without error	   00%	  9432		 -
#21  Extended offline	Completed without error	   00%	  9322		 -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
	1		0		0  Not_testing
	2		0		0  Not_testing
	3		0		0  Not_testing
	4		0		0  Not_testing
	5		0		0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


Var/log/messages

Code:
Nov 18 00:00:00 freenas syslog-ng[2207]: Configuration reload request received, reloading configuration;
Nov 18 01:39:43 freenas smartd[3343]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 01:39:43 freenas smartd[3343]: Device: /dev/ada2, Self-Test Log error count increased from 0 to 1
Nov 18 01:39:43 freenas smartd[3343]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 01:39:43 freenas smartd[3343]: Device: /dev/ada2, Self-Test Log error count increased from 0 to 1
Nov 18 01:39:43 freenas smartd[3343]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 01:39:43 freenas smartd[3343]: Device: /dev/ada2, Self-Test Log error count increased from 0 to 1
Nov 18 20:35:22 freenas smartd[3548]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 20:35:22 freenas smartd[3548]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 20:35:22 freenas smartd[3548]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 21:05:23 freenas smartd[3551]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 21:05:23 freenas smartd[3551]: Device: /dev/ada2, Self-Test Log error count increased from 1 to 3
Nov 18 21:05:23 freenas smartd[3551]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 21:05:23 freenas smartd[3551]: Device: /dev/ada2, Self-Test Log error count increased from 1 to 3
Nov 18 21:05:23 freenas smartd[3551]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 21:05:23 freenas smartd[3551]: Device: /dev/ada2, Self-Test Log error count increased from 1 to 3
Nov 18 21:09:43 freenas smartd[3343]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 21:09:43 freenas smartd[3343]: Device: /dev/ada2, Self-Test Log error count increased from 1 to 3
Nov 18 21:09:43 freenas smartd[3343]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 21:09:43 freenas smartd[3343]: Device: /dev/ada2, Self-Test Log error count increased from 1 to 3
Nov 18 21:09:43 freenas smartd[3343]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 21:09:43 freenas smartd[3343]: Device: /dev/ada2, Self-Test Log error count increased from 1 to 3
Nov 18 21:39:43 freenas smartd[3343]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 21:39:43 freenas smartd[3343]: Device: /dev/ada2, Self-Test Log error count increased from 3 to 4
Nov 18 21:39:43 freenas smartd[3343]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 21:39:43 freenas smartd[3343]: Device: /dev/ada2, Self-Test Log error count increased from 3 to 4
Nov 18 21:39:43 freenas smartd[3343]: Device: /dev/ada2, previous self-test completed with error (read test element)
Nov 18 21:39:43 freenas smartd[3343]: Device: /dev/ada2, Self-Test Log error count increased from 3 to 4
 
Chris Moore

Chris Moore

Hall of Famer
Joined
May 2, 2015
Messages
10,080
trentk10 said:
I do have a drive available that has been tested and burned in. The drive that is showing the error is still under warranty.

Do I need to simply go through the process and replace this drive, and send in the drive showing the error for replacement ?
Click to expand...
It is time to swap that spare in and send this drive in for warranty replacement. It failed three self tests with a read fault.
trentk10 said:
Or, is there a way to fix this error?
Click to expand...
No, this is a mechanical error internal to the drive. No fixing it.
 
T

trentk10

Explorer
Joined
Jan 7, 2017
Messages
69
Chris Moore said:
It is time to swap that spare in and send this drive in for warranty replacement. It failed three self tests with a read fault.

No, this is a mechanical error internal to the drive. No fixing it.
Click to expand...

Thanks for the quick response :)
 
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