SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)

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antsrealm

Explorer
Joined
Jan 28, 2013
Messages
82
Just saw these errors on my system, what do they mean? I have the M1015 in IT mode.

Code:
Jun 14 14:37:30 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 de a8 00 00 40 00 length 32768 SMID 692 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:37:30 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 de e8 00 00 40 00 length 32768 SMID 990 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:37:30 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 de 68 00 00 40 00
Jun 14 14:37:30 freenas kernel: (da4:mps0:0:4:0): CAM status: SCSI Status Error
Jun 14 14:37:30 freenas kernel: (da4:mps0:0:4:0): SCSI status: Check Condition
Jun 14 14:37:30 freenas kernel: (da4:mps0:0:4:0): SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)
Jun 14 14:37:30 freenas kernel: (da4:mps0:0:4:0): Info: 0x707de78
Jun 14 14:37:30 freenas kernel: (da4:mps0:0:4:0): Error 5, Unretryable error
Jun 14 14:39:53 freenas kernel: (da4:mps0:0:4:0): WRITE(16). CDB: 8a 00 00 00 00 01 49 98 f4 40 00 00 00 40 00 00 length 32768 SMID 687 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:39:53 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 74 28 00 00 40 00
Jun 14 14:39:53 freenas kernel: (da4:mps0:0:4:0): CAM status: SCSI Status Error
Jun 14 14:39:53 freenas kernel: (da4:mps0:0:4:0): SCSI status: Check Condition
Jun 14 14:39:53 freenas kernel: (da4:mps0:0:4:0): SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)
Jun 14 14:39:53 freenas kernel: (da4:mps0:0:4:0): Info: 0x707745f
Jun 14 14:39:53 freenas kernel: (da4:mps0:0:4:0): Error 5, Unretryable error
Jun 14 14:39:59 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 74 a8 00 00 40 00 length 32768 SMID 720 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:39:59 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 74 e8 00 00 40 00 length 32768 SMID 710 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:39:59 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 74 68 00 00 40 00
Jun 14 14:39:59 freenas kernel: (da4:mps0:0:4:0): CAM status: SCSI Status Error
Jun 14 14:39:59 freenas kernel: (da4:mps0:0:4:0): SCSI status: Check Condition
Jun 14 14:39:59 freenas kernel: (da4:mps0:0:4:0): SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)
Jun 14 14:39:59 freenas kernel: (da4:mps0:0:4:0): Info: 0x7077468
Jun 14 14:39:59 freenas kernel: (da4:mps0:0:4:0): Error 5, Unretryable error
Jun 14 14:40:17 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 08 11 e8 00 00 40 00 length 32768 SMID 142 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:40:17 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 08 11 a8 00 00 40 00
Jun 14 14:40:17 freenas kernel: (da4:mps0:0:4:0): CAM status: SCSI Status Error
Jun 14 14:40:17 freenas kernel: (da4:mps0:0:4:0): SCSI status: Check Condition
Jun 14 14:40:17 freenas kernel: (da4:mps0:0:4:0): SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)
Jun 14 14:40:17 freenas kernel: (da4:mps0:0:4:0): Info: 0x70811b0
Jun 14 14:40:17 freenas kernel: (da4:mps0:0:4:0): Error 5, Unretryable error
Jun 14 14:40:24 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 08 1e a8 00 00 40 00
Jun 14 14:40:24 freenas kernel: (da4:mps0:0:4:0): CAM status: SCSI Status Error
Jun 14 14:40:24 freenas kernel: (da4:mps0:0:4:0): SCSI status: Check Condition
Jun 14 14:40:24 freenas kernel: (da4:mps0:0:4:0): SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)
Jun 14 14:40:24 freenas kernel: (da4:mps0:0:4:0): Info: 0x7081eb8
Jun 14 14:40:24 freenas kernel: (da4:mps0:0:4:0): Error 5, Unretryable error
Jun 14 14:58:27 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 b7 28 00 00 40 00 length 32768 SMID 334 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:58:27 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 e3 c7 20 00 00 40 00 length 32768 SMID 1000 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:58:27 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 b6 e8 00 00 40 00
Jun 14 14:58:27 freenas kernel: (da4:mps0:0:4:0): CAM status: SCSI Status Error
Jun 14 14:58:27 freenas kernel: (da4:mps0:0:4:0): SCSI status: Check Condition
Jun 14 14:58:27 freenas kernel: (da4:mps0:0:4:0): SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)
Jun 14 14:58:27 freenas kernel: (da4:mps0:0:4:0): Info: 0x707b6e8
Jun 14 14:58:27 freenas kernel: (da4:mps0:0:4:0): Error 5, Unretryable error
Jun 14 14:58:38 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 f8 28 00 00 80 00 length 65536 SMID 931 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:58:38 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 f7 e8 00 00 40 00
Jun 14 14:58:38 freenas kernel: (da4:mps0:0:4:0): CAM status: SCSI Status Error
Jun 14 14:58:38 freenas kernel: (da4:mps0:0:4:0): SCSI status: Check Condition
Jun 14 14:58:38 freenas kernel: (da4:mps0:0:4:0): SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)
Jun 14 14:58:38 freenas kernel: (da4:mps0:0:4:0): Info: 0x707f810
Jun 14 14:58:38 freenas kernel: (da4:mps0:0:4:0): Error 5, Unretryable error
Jun 14 14:58:44 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 00 40 02 90 00 00 10 00 length 8192 SMID 250 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:58:44 freenas kernel: (da4:mps0:0:4:0): READ(16). CDB: 88 00 00 00 00 01 5d 50 9e 90 00 00 00 10 00 00 length 8192 SMID 698 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:58:44 freenas kernel: (da4:mps0:0:4:0): READ(16). CDB: 88 00 00 00 00 01 5d 50 a0 90 00 00 00 10 00 00 length 8192 SMID 270 terminated ioc 804b scsi 0 state 0 xfer 0
Jun 14 14:58:44 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 07 f8 28 00 00 80 00
Jun 14 14:58:44 freenas kernel: (da4:mps0:0:4:0): CAM status: SCSI Status Error
Jun 14 14:58:44 freenas kernel: (da4:mps0:0:4:0): SCSI status: Check Condition
Jun 14 14:58:44 freenas kernel: (da4:mps0:0:4:0): SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)
Jun 14 14:58:44 freenas kernel: (da4:mps0:0:4:0): Info: 0x707f828
Jun 14 14:58:44 freenas kernel: (da4:mps0:0:4:0): Error 5, Unretryable error
Jun 14 14:58:52 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 08 04 a8 00 00 40 00
Jun 14 14:58:52 freenas kernel: (da4:mps0:0:4:0): CAM status: SCSI Status Error
Jun 14 14:58:52 freenas kernel: (da4:mps0:0:4:0): SCSI status: Check Condition
Jun 14 14:58:52 freenas kernel: (da4:mps0:0:4:0): SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)
Jun 14 14:58:52 freenas kernel: (da4:mps0:0:4:0): Info: 0x70804d0
Jun 14 14:58:52 freenas kernel: (da4:mps0:0:4:0): Error 5, Unretryable error
Jun 14 14:58:59 freenas kernel: (da4:mps0:0:4:0): READ(10). CDB: 28 00 07 08 04 e8 00 00 40 00
Jun 14 14:58:59 freenas kernel: (da4:mps0:0:4:0): CAM status: SCSI Status Error
Jun 14 14:58:59 freenas kernel: (da4:mps0:0:4:0): SCSI status: Check Condition
Jun 14 14:58:59 freenas kernel: (da4:mps0:0:4:0): SCSI sense: MEDIUM ERROR asc:11,0 (Unrecovered read error)
Jun 14 14:58:59 freenas kernel: (da4:mps0:0:4:0): Info: 0x70804e8
Jun 14 14:58:59 freenas kernel: (da4:mps0:0:4:0): Error 5, Unretryable error
Jun 14 15:26:40 freenas sshd[88810]: fatal: Read from socket failed: Connection reset by peer [preauth]
Jun 14 15:26:40 freenas sshd[88812]: fatal: Read from socket failed: Connection reset by peer [preauth]
Jun 14 16:09:59 freenas sshd[89268]: fatal: Read from socket failed: Connection reset by peer [preauth]
Jun 14 17:27:32 freenas smbd[89949]: [2014/06/14 17:27:32.177302,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 17:27:32 freenas smbd[89949]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 17:27:32 freenas smbd[89949]: [2014/06/14 17:27:32.177530,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 17:27:32 freenas smbd[89949]:  matchname failed on 192.168.100.135
Jun 14 17:27:32 freenas smbd[89950]: [2014/06/14 17:27:32.610412,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 17:27:32 freenas smbd[89950]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 17:27:32 freenas smbd[89950]: [2014/06/14 17:27:32.610609,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 17:27:32 freenas smbd[89950]:  matchname failed on 192.168.100.135
Jun 14 17:30:36 freenas sshd[90005]: fatal: Read from socket failed: Connection reset by peer [preauth]
Jun 14 17:36:16 freenas smbd[90057]: [2014/06/14 17:36:16.409433,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 17:36:16 freenas smbd[90057]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 17:36:16 freenas smbd[90057]: [2014/06/14 17:36:16.409653,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 17:36:16 freenas smbd[90057]:  matchname failed on 192.168.100.135
Jun 14 17:36:18 freenas smbd[90058]: [2014/06/14 17:36:18.432655,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 17:36:18 freenas smbd[90058]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 17:36:18 freenas smbd[90058]: [2014/06/14 17:36:18.432901,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 17:36:18 freenas smbd[90058]:  matchname failed on 192.168.100.135
Jun 14 18:27:40 freenas sshd[90638]: fatal: Read from socket failed: Connection reset by peer [preauth]
Jun 14 18:27:41 freenas sshd[90605]: fatal: Read from socket failed: Connection reset by peer [preauth]
Jun 14 18:27:41 freenas sshd[90640]: fatal: Read from socket failed: Connection reset by peer [preauth]
Jun 14 19:06:44 freenas smbd[90949]: [2014/06/14 19:06:44.140768,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 19:06:44 freenas smbd[90949]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 19:06:44 freenas smbd[90949]: [2014/06/14 19:06:44.140987,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 19:06:44 freenas smbd[90949]:  matchname failed on 192.168.100.135
Jun 14 19:06:44 freenas smbd[90950]: [2014/06/14 19:06:44.294146,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 19:06:44 freenas smbd[90950]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 19:06:44 freenas smbd[90950]: [2014/06/14 19:06:44.294355,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 19:06:44 freenas smbd[90950]:  matchname failed on 192.168.100.135
Jun 14 20:00:04 freenas smbd[91344]: [2014/06/14 20:00:04.404065,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 20:00:04 freenas smbd[91344]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 20:00:04 freenas smbd[91344]: [2014/06/14 20:00:04.404321,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 20:00:04 freenas smbd[91344]:  matchname failed on 192.168.100.135
Jun 14 20:00:31 freenas smbd[91357]: [2014/06/14 20:00:31.023317,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 20:00:31 freenas smbd[91357]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 20:00:31 freenas smbd[91357]: [2014/06/14 20:00:31.023557,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 20:00:31 freenas smbd[91357]:  matchname failed on 192.168.100.135
Jun 14 20:02:46 freenas smbd[91372]: [2014/06/14 20:02:46.476372,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 20:02:46 freenas smbd[91372]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 20:02:46 freenas smbd[91372]: [2014/06/14 20:02:46.476590,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 20:02:46 freenas smbd[91372]:  matchname failed on 192.168.100.135
Jun 14 20:02:48 freenas smbd[91373]: [2014/06/14 20:02:48.933842,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 20:02:48 freenas smbd[91373]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 20:02:48 freenas smbd[91373]: [2014/06/14 20:02:48.934063,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 20:02:48 freenas smbd[91373]:  matchname failed on 192.168.100.135
Jun 14 20:05:02 freenas smbd[91393]: [2014/06/14 20:05:02.633442,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 20:05:02 freenas smbd[91393]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 20:05:02 freenas smbd[91393]: [2014/06/14 20:05:02.633656,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 20:05:02 freenas smbd[91393]:  matchname failed on 192.168.100.135
Jun 14 20:05:02 freenas smbd[91394]: [2014/06/14 20:05:02.735991,  0] ../source3/lib/util_sock.c:941(matchname)
Jun 14 20:05:02 freenas smbd[91394]:  matchname: host name/name mismatch: 192.168.100.135 != (NULL)
Jun 14 20:05:02 freenas smbd[91394]: [2014/06/14 20:05:02.736211,  0] ../source3/lib/util_sock.c:1199(get_remote_hostname)
Jun 14 20:05:02 freenas smbd[91394]:  matchname failed on 192.168.100.135
Jun 14 22:28:55 freenas sshd[92519]: error: Received disconnect from 212.129.8.84: 3: co
 
A

antsrealm

Explorer
Joined
Jan 28, 2013
Messages
82
Funny thing is that this is a brand new WD Red drive and the reason I got the M1015 was because I was getting the cam errors on the old sata port. Changed to the M1015 and it has been solid for over a month and then all of the sudden I get the above errors on the same drive with a M1015 and sas > sata cables ?? Here is the smart results for the Red drive (da4)...

Code:
SMART Attributes Data Structure revision number: 16                                                                               
Vendor Specific SMART Attributes with Thresholds:                                                                                 
ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE                                   
  1 Raw_Read_Error_Rate    0x002f  200  200  051    Pre-fail  Always      -      14                                         
  3 Spin_Up_Time            0x0027  177  176  021    Pre-fail  Always      -      6150                                       
  4 Start_Stop_Count        0x0032  100  100  000    Old_age  Always      -      19                                         
  5 Reallocated_Sector_Ct  0x0033  200  200  140    Pre-fail  Always      -      0                                           
  7 Seek_Error_Rate        0x002e  200  200  000    Old_age  Always      -      0                                           
  9 Power_On_Hours          0x0032  099  099  000    Old_age  Always      -      761                                         
10 Spin_Retry_Count        0x0032  100  253  000    Old_age  Always      -      0                                           
11 Calibration_Retry_Count 0x0032  100  253  000    Old_age  Always      -      0                                           
12 Power_Cycle_Count      0x0032  100  100  000    Old_age  Always      -      19                                         
192 Power-Off_Retract_Count 0x0032  200  200  000    Old_age  Always      -      12                                         
193 Load_Cycle_Count        0x0032  200  200  000    Old_age  Always      -      6                                           
194 Temperature_Celsius    0x0022  130  118  000    Old_age  Always      -      20                                         
196 Reallocated_Event_Count 0x0032  200  200  000    Old_age  Always      -      0                                           
197 Current_Pending_Sector  0x0032  200  200  000    Old_age  Always      -      0                                           
198 Offline_Uncorrectable  0x0030  100  253  000    Old_age  Offline      -      0                                           
199 UDMA_CRC_Error_Count    0x0032  200  200  000    Old_age  Always      -      0                                           
200 Multi_Zone_Error_Rate  0x0008  100  253  000    Old_age  Offline      -      0                                           
                                                                                                                                   
SMART Error Log Version: 1                                                                                                         
No Errors Logged                                                                                                                   
                                                                                                                                   
SMART Self-test log structure revision number 1                                                                                   
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error                                   
# 1  Short offline      Completed without error      00%      113        -                                                     
                                                                                                                                   
SMART Selective self-test log data structure revision number 1                                                                     
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS                                                                                       
    1        0        0  Not_testing                                                                                               
    2        0        0  Not_testing                                                                                               
    3        0        0  Not_testing                                                                                               
    4        0        0  Not_testing                                                                                               
    5        0        0  Not_testing
 
A

antsrealm

Explorer
Joined
Jan 28, 2013
Messages
82
Any thoughts on this ? I haven't seen it again since that error above on the 16th.
 
Ericloewe

Ericloewe

Server Wrangler
Moderator
Joined
Feb 15, 2014
Messages
20,194
There's not much doubt that the drive was failing. Raw_Read_Error_Rate is an internal attribute which accounts for sectors that could not be successfully read (too many errors for the disk's ECC to work).

Now, typically it's associated with bad sectors, but S.M.A.R.T. says there are none.

First order of business: Make sure you've got backups.
Second: What's your setup? RAIDZ2? Other hardware specs would be nice for future reference (should it be needed).
Third: Run a long test and post the results and the updated S.M.A.R.T. data
 
A

antsrealm

Explorer
Joined
Jan 28, 2013
Messages
82
Thanks Eric,

Here is a screenshot of the system screen, cant remember exactly what Ive got in there but I don't have ECC ram or anything special, Running Raid Z1 with 5 x 3tb drives. 4 are WD green and the fifth is the WD red that I just replaced a WD green with. I know I should have Z2 and ECC ram etc but for $$ reasons I am stuck with this for a while.

I recently just changed to a M1015 Serverraid card and flashed to IT mode and am using a SAS-Sata expander cable. That has been working well so far.

The reason I got the M1015 was because I was having problems with this drive and I thought it was the sata port on the MB but I'm wondering about the disk itself now :\

Long smart test results to come.

system.png
 
A

antsrealm

Explorer
Joined
Jan 28, 2013
Messages
82
Yeah so here is the smart test results after a long test, completed with read failure and read failure count has gone up !! uhh ohh !! This is effectively a brand new disk that is installed properly in a tower that never moves. If this needs replacing I would want to claim it on warranty. Would this be grounds for a warranty claim ? Funny thing is the original green drive that failed smart testing has been replaced under warranty and is sitting at the shop ready for collection. Back to the green drive I guess and another rebuild. This is starting to make me nervous :\

Thoughts ??

Thanks :)

Code:
SMART Attributes Data Structure revision number: 16                                                                               
Vendor Specific SMART Attributes with Thresholds:                                                                                 
ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE                                   
  1 Raw_Read_Error_Rate    0x002f  200  200  051    Pre-fail  Always      -      34                                         
  3 Spin_Up_Time            0x0027  177  176  021    Pre-fail  Always      -      6150                                       
  4 Start_Stop_Count        0x0032  100  100  000    Old_age  Always      -      19                                         
  5 Reallocated_Sector_Ct  0x0033  200  200  140    Pre-fail  Always      -      0                                           
  7 Seek_Error_Rate        0x002e  200  200  000    Old_age  Always      -      0                                           
  9 Power_On_Hours          0x0032  099  099  000    Old_age  Always      -      809                                         
10 Spin_Retry_Count        0x0032  100  253  000    Old_age  Always      -      0                                           
11 Calibration_Retry_Count 0x0032  100  253  000    Old_age  Always      -      0                                           
12 Power_Cycle_Count      0x0032  100  100  000    Old_age  Always      -      19                                         
192 Power-Off_Retract_Count 0x0032  200  200  000    Old_age  Always      -      12                                         
193 Load_Cycle_Count        0x0032  200  200  000    Old_age  Always      -      6                                           
194 Temperature_Celsius    0x0022  128  118  000    Old_age  Always      -      22                                         
196 Reallocated_Event_Count 0x0032  200  200  000    Old_age  Always      -      0                                           
197 Current_Pending_Sector  0x0032  200  200  000    Old_age  Always      -      0                                           
198 Offline_Uncorrectable  0x0030  100  253  000    Old_age  Offline      -      0                                           
199 UDMA_CRC_Error_Count    0x0032  200  200  000    Old_age  Always      -      0                                           
200 Multi_Zone_Error_Rate  0x0008  200  200  000    Old_age  Offline      -      1                                           
                                                                                                                                   
SMART Error Log Version: 1                                                                                                         
No Errors Logged                                                                                                                   
                                                                                                                                   
SMART Self-test log structure revision number 1                                                                                   
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error                                   
# 1  Extended offline    Completed: read failure      90%      800        117929000                                             
# 2  Short offline      Completed without error      00%      113        -                                                     
                                                                                                                                   
SMART Selective self-test log data structure revision number 1                                                                     
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS                                                                                       
    1        0        0  Not_testing                                                                                               
    2        0        0  Not_testing                                                                                               
    3        0        0  Not_testing                                                                                               
    4        0        0  Not_testing                                                                                               
    5        0        0  Not_testing                                                                                               
Selective self-test flags (0x0):                                                                                                   
  After scanning selected spans, do NOT read-scan remainder of disk.                                                               
If Selective self-test is pending on power-up, resume after 0 minute delay.                                                       
                                                                                                                                   
[root@freenas ~]#
 
danb35

danb35

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Messages
15,504
What does your SMART result say at the beginning? I'm guessing something like:

=== START OF READ SMART DATA SECTION ===

SMART overall-health self-assessment test result: FAILED

If so, that should justify an RMA. Even if not, failing the self test should do it. I've RMA'd two Seagates recently based on failing attributes (without actually failing a self test), and had no issues--don't know what WD would do.
 
C

cyberjock

Inactive Account
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Mar 25, 2012
Messages
19,526
WD will let you RMA a disk with a failed assessment, failed SMART test, or failing SMART indicators.
 
A

antsrealm

Explorer
Joined
Jan 28, 2013
Messages
82
Sorry here is is with the top part. It says PASSED ??

Code:
[root@freenas] ~# smartctl -a /dev/da4
smartctl 6.2 2013-07-26 r3841 [FreeBSD 9.2-RELEASE-p4 amd64] (local build)
Copyright (C) 2002-13, Bruce Allen, Christian Franke, www.smartmontools.org
 
=== START OF INFORMATION SECTION ===
Model Family:    Western Digital Red (AF)
Device Model:    WDC WD30EFRX-68EUZN0
Serial Number:    WD-WCC4N1053658
LU WWN Device Id: 5 0014ee 20a175789
Firmware Version: 80.00A80
User Capacity:    3,000,592,982,016 bytes [3.00 TB]
Sector Sizes:    512 bytes logical, 4096 bytes physical
Rotation Rate:    5400 rpm
Device is:        In smartctl database [for details use: -P show]
ATA Version is:  ACS-2 (minor revision not indicated)
SATA Version is:  SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Wed Jun 18 13:03:16 2014 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      ( 121) The previous self-test completed having
                                        the read element of the test failed.
Total time to complete Offline
data collection:                (40380) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (  2) minutes.
Extended self-test routine
recommended polling time:        ( 405) minutes.
Conveyance self-test routine
recommended polling time:        (  5) minutes.
SCT capabilities:              (0x703d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.
 
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG    VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate    0x002f  200  200  051    Pre-fail  Always      -      34
  3 Spin_Up_Time            0x0027  177  176  021    Pre-fail  Always      -      6150
  4 Start_Stop_Count        0x0032  100  100  000    Old_age  Always      -      19
  5 Reallocated_Sector_Ct  0x0033  200  200  140    Pre-fail  Always      -      0
  7 Seek_Error_Rate        0x002e  200  200  000    Old_age  Always      -      0
  9 Power_On_Hours          0x0032  099  099  000    Old_age  Always      -      813
10 Spin_Retry_Count        0x0032  100  253  000    Old_age  Always      -      0
11 Calibration_Retry_Count 0x0032  100  253  000    Old_age  Always      -      0
12 Power_Cycle_Count      0x0032  100  100  000    Old_age  Always      -      19
192 Power-Off_Retract_Count 0x0032  200  200  000    Old_age  Always      -      12
193 Load_Cycle_Count        0x0032  200  200  000    Old_age  Always      -      6
194 Temperature_Celsius    0x0022  123  118  000    Old_age  Always      -      27
196 Reallocated_Event_Count 0x0032  200  200  000    Old_age  Always      -      0
197 Current_Pending_Sector  0x0032  200  200  000    Old_age  Always      -      0
198 Offline_Uncorrectable  0x0030  100  253  000    Old_age  Offline      -      0
199 UDMA_CRC_Error_Count    0x0032  200  200  000    Old_age  Always      -      0
200 Multi_Zone_Error_Rate  0x0008  200  200  000    Old_age  Offline      -      1
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed: read failure      90%      800        117929000
# 2  Short offline      Completed without error      00%      113        -
 
SMART Selective self-test log data structure revision number 1
SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
 
[root@freenas] ~#
 
C

cyberjock

Inactive Account
Joined
Mar 25, 2012
Messages
19,526
Sigh..

PASSED means that it has no failed SMART parameters(which only applies to 3 parameters on your disk) and no failed SMART tests(which you don't do). So I'd expect it to say PASSED. This is like pointing at some random car in a parking lot and assuming it's in perfect working order. You really don't know for certain unless you test-drive it.
 
A

antsrealm

Explorer
Joined
Jan 28, 2013
Messages
82
cyberjock said:
Sigh..

PASSED means that it has no failed SMART parameters(which only applies to 3 parameters on your disk) and no failed SMART tests(which you don't do). So I'd expect it to say PASSED. This is like pointing at some random car in a parking lot and assuming it's in perfect working order. You really don't know for certain unless you test-drive it.
Click to expand...


So what do I need to do here, I want to test it and I want to know if it's a problem or not? I thought running the long smart test yesterday was the best I could do? What do you suggest? I'll do it. Trying to learn here.

Appreciate the help :)
 
A

antsrealm

Explorer
Joined
Jan 28, 2013
Messages
82
At the moment I have it set to run short tests 3 times a month and long test once a month. This drive is basically new and it's 1st scheduled long test is on the 2nd of next month. I manually ran the long test yesterday to see if there is any issues. I dont get it do I need to run 10 long tests in a row to stir up enough errors to trigger a smart flag or something ?
 
C

cyberjock

Inactive Account
Joined
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Messages
19,526
antsrealm said:
So what do I need to do here, I want to test it and I want to know if it's a problem or not? I thought running the long smart test yesterday was the best I could do? What do you suggest? I'll do it. Trying to learn here.

Appreciate the help :)
Click to expand...

Oh shit.. you do run tests. I somehow didn't see them. Must have looked at the section below like a dumbass. That's what I get for 11pm.

If you look at your most recent test it failed before even getting 10% complete. So the disk is certainly bad and qualifies for an RMA on that alone.

As for tests, I have a long drawn out schedule in the how-to section if you want to give that a read. ;) I do long tests twice a month and short tests about every 4 days.
 
A

antsrealm

Explorer
Joined
Jan 28, 2013
Messages
82
Ok thanks cyber. Looks like i'll pull this HDD and put in the spare green I have (after running wdidle this time ;) ) and run some more smart test with the red on my desktop and then try and get it warranted.

Looks like a Z2 rebuild is coming up sooner then i'd like as this single redundant drive business is making me nervous :p

Thanks.
Tony.
 
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