Plex troubleshooting help / All of a sudden getting "Not Reachable"

[thepixelgeek]

I tried to open Plex from the Chrome browser, loaded slowly, and ended up only showing one user option at the first screen. Odd since I have several.

After clicking that user to enter Plex, it gave me a not reachable error. However, I can ping google.com from within the Jail via ssh.

I haven't touched any settings for jails, plex, or my network in months. I tried restarting the jail, clearing browser cache, and jail stop/start. I also tried restarting FreeNAS server. No luck.

EDIT: This seems suspect. Found this in system.log: Requesting 'http://127.0.0.1:32400 Although static IP for jail is 192.168.1.202

Note:

• I'm hardwired into my network.
• Jail IP did not change.
• Jail is up/running.
• Mountpoints exist and media is intact on storage.
• Shares are enabled and remain untouched.
• I did a pkg update && pkg upgrade.

Plexapp.system.log:

Code:

2020-09-28 10:46:07,897 (805e80a00) :  DEBUG (runtime:88) - Sending packed state data (99 bytes)
2020-09-28 10:46:07,898 (805e80a00) :  DEBUG (runtime:924) - Response: [200] str, 16 bytes
2020-09-28 10:46:09,814 (80b243000) :  DEBUG (runtime:717) - Handling request GET /system/notify/serverUpdated?host=192.168.1.202
2020-09-28 10:46:09,815 (80b243000) :  DEBUG (runtime:814) - Found route matching /system/notify/serverUpdated
2020-09-28 10:46:09,815 (80b243000) :  DEBUG (peerservice:386) - Handling server update notification (192.168.1.202)
2020-09-28 10:46:09,815 (80b243000) :  DEBUG (peerservice:189) - Updating servers (True/False True/True/True)
2020-09-28 10:46:09,815 (80b243000) :  DEBUG (peerservice:164) - Fetching the current list of servers
2020-09-28 10:46:09,816 (80b243000) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/servers'
2020-09-28 10:46:09,817 (80b243000) :  DEBUG (peerservice:198) - Found 1 servers
2020-09-28 10:46:09,817 (80b243000) :  DEBUG (peerservice:233) - Updating existing server PlexServer (50dd392ec888364434ad7f3bdf04ce2f82173efd)
2020-09-28 10:46:09,817 (80b243000) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/library/sections'
2020-09-28 10:46:09,819 (80b243000) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/channels/all'
2020-09-28 10:46:09,820 (80b243000) :  DEBUG (runtime:924) - Response: [200] str, 0 bytes
2020-09-28 10:46:11,259 (80b243f00) :  INFO (datakit:131) - Saved the dictionary file
2020-09-28 10:47:06,459 (80b244400) :  DEBUG (runtime:1156) - Starting timed thread named 'auto_update_thread'
2020-09-28 10:47:06,459 (80b244400) :  INFO (storeservice:356) - Starting automatic update check
2020-09-28 10:47:06,460 (80b244400) :  DEBUG (runtime:1117) - Created a thread named 'remove_unavailable_agents'
2020-09-28 10:47:06,461 (80b244400) :  DEBUG (networking:143) - Requesting 'https://plugins.plex.tv/apps/all.json?frameworkVersion=2.6.3&machineIdentifier=50dd392ec888364434ad7f3bdf04ce2f82173efd&os=FreeBSD&osVersion=11.3-RELEASE-p11&cpu=i386&serverVersion=1.20.1.3252-a78fef9a9&systemRevision=a78fef9'
2020-09-28 10:47:06,525 (80b244400) :  INFO (storeservice:495) - No beta plugins.
2020-09-28 10:47:06,529 (80b244400) :  INFO (storeservice:531) - 'Services' plug-in [com.plexapp.system.services] is up to date (62fcf1f)
2020-09-28 10:47:06,529 (80b244400) :  INFO (storeservice:362) - All plug-ins are up to date
2020-09-28 10:47:06,529 (80b244400) :  DEBUG (runtime:1150) - Scheduled a timed thread named 'auto_update_thread'
2020-09-28 10:47:11,464 (80b243a00) :  INFO (datakit:131) - Saved the dictionary file
2020-09-28 10:48:04,668 (805e84600) :  DEBUG (runtime:1156) - Starting timed thread named 'refresh_servers'
2020-09-28 10:48:04,668 (805e84600) :  DEBUG (peerservice:164) - Fetching the current list of servers
2020-09-28 10:48:04,669 (805e84600) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/servers'
2020-09-28 10:48:04,670 (805e84600) :  DEBUG (peerservice:171) - Refreshing local server
2020-09-28 10:48:04,670 (805e84600) :  DEBUG (peerservice:189) - Updating servers (True/False True/True/True)
2020-09-28 10:48:04,670 (805e84600) :  DEBUG (peerservice:198) - Found 1 servers
2020-09-28 10:48:04,671 (805e84600) :  DEBUG (peerservice:233) - Updating existing server PlexServer (50dd392ec888364434ad7f3bdf04ce2f82173efd)
2020-09-28 10:48:04,671 (805e84600) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/library/sections'
2020-09-28 10:48:04,673 (805e84600) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/channels/all'
2020-09-28 10:48:04,674 (805e42200) :  DEBUG (peerservice:176) - Background-refreshing remote servers
2020-09-28 10:48:04,674 (805e42200) :  DEBUG (peerservice:189) - Updating servers (True/False True/True/True)
2020-09-28 10:48:04,674 (805e84600) :  DEBUG (runtime:1117) - Created a thread named 'background_refresh'
2020-09-28 10:48:04,675 (805e42200) :  DEBUG (peerservice:198) - Found 1 servers
2020-09-28 10:48:04,675 (805e42200) :  DEBUG (peerservice:233) - Updating existing server PlexServer (50dd392ec888364434ad7f3bdf04ce2f82173efd)
2020-09-28 10:48:04,675 (805e42200) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/library/sections'
2020-09-28 10:48:04,677 (805e42200) :  DEBUG (networking:143) - Requesting 'http://127.0.0.1:32400/channels/all'

Messages Log:

Code:

Sep  6 03:18:23 pms pkg: plexmediaserver upgraded: 1.19.5.3112 -> 1.20.1.3252
Sep 20 03:18:28 pms pkg: pkg upgraded: 1.14.7 -> 1.15.4
Sep 27 03:18:10 pms pkg: pkg upgraded: 1.15.4 -> 1.15.6
Sep 28 09:28:02 pms syslogd: exiting on signal 15
Sep 28 09:28:13 pms syslogd: kernel boot file is /boot/kernel/kernel
Sep 28 09:40:07 pms syslogd: exiting on signal 15
Sep 28 09:43:33 pms syslogd: kernel boot file is /boot/kernel/kernel
Sep 28 10:14:58 pms syslogd: exiting on signal 15
Sep 28 10:15:42 pms syslogd: kernel boot file is /boot/kernel/kernel
Sep 28 10:40:39 pms syslogd: exiting on signal 15
Sep 28 10:45:39 pms syslogd: kernel boot file is /boot/kernel/kernel

 

[thepixelgeek]

It's only Plex. All other jails working and connecting fine.

 

[sretalla]

Plex (the service, not your jail) has a problem with their authentication service:

Plex Status

Welcome to Plex's home for real-time and historical data on system performance.

status.plex.tv

It's not you.

 

[thepixelgeek]

@sretalla Well shoot! I'll be damned...didn't even think to look there. Thanks.

 

[thepixelgeek]

LOL...This concluded our troubleshooting exercise drill, please return to your regular daily duties. @sretalla