Plex - Playback Error

[robert88]

Good evening,

I`m having some issues with the Plex server.
When i`m trying to check a movie in browser, it crash with browser error message:
"Playback Error
Conversion failed. The transcoder exited due to an error"

Bellow information it`s from Plex Media Server.log

Jan 25, 2019 20:06:20.248 [0x80d28f400] DEBUG - Request: [192.168.1.2:52421 (Subnet)] GET /video/:/transcode/universal/dash/hzpj433ylt8mpfkzcbb1h9ny/0/0.m4s (8 live) GZIP Signed-in
Jan 25, 2019 20:06:20.248 [0x80d28f400] VERBOSE - * Host => 192.168.1.5:32400
Jan 25, 2019 20:06:20.248 [0x80d28f400] VERBOSE - * User-Agent => Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:64.0) Gecko/20100101 Firefox/64.0
Jan 25, 2019 20:06:20.248 [0x80d28f400] VERBOSE - * Accept => */*
Jan 25, 2019 20:06:20.248 [0x80d28f400] VERBOSE - * Accept-Language => en-US,en;q=0.5
Jan 25, 2019 20:06:20.248 [0x80d28f400] VERBOSE - * Accept-Encoding => gzip, deflate
Jan 25, 2019 20:06:20.248 [0x80d28f400] VERBOSE - * Referer => http://192.168.1.5:32400/web/index.html
Jan 25, 2019 20:06:20.248 [0x80d28f400] VERBOSE - * DNT => 1
Jan 25, 2019 20:06:20.248 [0x80d28f400] VERBOSE - * Connection => keep-alive
Jan 25, 2019 20:06:20.248 [0x80b501600] DEBUG - Completed: [192.168.1.2:52421] 404 GET /video/:/transcode/universal/dash/hzpj433ylt8mpfkzcbb1h9ny/0/0.m4s (8 live) GZIP 0ms 379 bytes (pipelined: 13)
Jan 25, 2019 20:06:20.250 [0x80d28f400] DEBUG - Request: [192.168.1.2:52421 (Subnet)] GET /video/:/transcode/universal/dash/hzpj433ylt8mpfkzcbb1h9ny/0/initial.mp4 (8 live) GZIP Signed-in
Jan 25, 2019 20:06:20.250 [0x80d28f400] VERBOSE - * Host => 192.168.1.5:32400
Jan 25, 2019 20:06:20.250 [0x80d28f400] VERBOSE - * User-Agent => Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:64.0) Gecko/20100101 Firefox/64.0
Jan 25, 2019 20:06:20.250 [0x80d28f400] VERBOSE - * Accept => */*
Jan 25, 2019 20:06:20.250 [0x80d28f400] VERBOSE - * Accept-Language => en-US,en;q=0.5
Jan 25, 2019 20:06:20.250 [0x80d28f400] VERBOSE - * Accept-Encoding => gzip, deflate
Jan 25, 2019 20:06:20.250 [0x80d28f400] VERBOSE - * Referer => http://192.168.1.5:32400/web/index.html
Jan 25, 2019 20:06:20.250 [0x80d28f400] VERBOSE - * DNT => 1
Jan 25, 2019 20:06:20.250 [0x80d28f400] VERBOSE - * Connection => keep-alive
Jan 25, 2019 20:06:20.250 [0x80b501600] DEBUG - Completed: [192.168.1.2:52421] 404 GET /video/:/transcode/universal/dash/hzpj433ylt8mpfkzcbb1h9ny/0/initial.mp4 (8 live) GZIP 0ms 379 bytes (pipelined: 14)
Jan 25, 2019 20:06:22.352 [0x80b501b00] DEBUG - WebSocket: client initiated close
Jan 25, 2019 20:06:22.352 [0x80b501b00] VERBOSE - WebSocket: processed 0 frame(s)
Jan 25, 2019 20:06:22.352 [0x80b501600] DEBUG - NotificationStream: Removing because of close
Jan 25, 2019 20:06:22.352 [0x80b501b00] DEBUG - handleStreamRead code 2: End of file

Does anyone have a hint for this issue?

P.S: this issue is present in latest version of Plex also.
P.S2: i`f i`m starting the Plex on TV, i`m able to saw a movie, but subtitle from folder it`s not being picked.

Thanks,
Robert

 

[nojohnny101]

Most likely a permissions error. Does it only fail when it needs to transcode or also when it is direct play?

What are your permissions and directory setup?

 

[robert88]

Most likely a permissions error. Does it only fail when it needs to transcode or also when it is direct play?

What are your permissions and directory setup?

You are right, there was an issue with the subtitle used.
I`m using filezilla in order to upload subtitles.

-rw-r--r-- 1 root wheel 2.6G Jan 25 23:22 Movie.Name.2018.mp4
-rw------- 1 root wheel 104K Jan 25 23:28 Movie.Name.2018.srt

Fixed the permissions on subtitle and everything works fine.

Thanks!

 

[J2GTR]

Hi All, I’m experiencing this issue also, “Conversion failed. the transcoder exited due to an error” however I’m using FreeNAS-11.2-U3 with PMS 1.12.2.4929-amd64. The error is displayed on my Sony TV so its not a Windows related problem. This is pretty much my first issue with using Freenas for the past 6 yrs, but my skill set with Freenas is basically zero. Any help on where to start would be greatly appreciated.
Thanks you in advance,
Jason

 

[robert88]

Hi Jason,

Check the permissions on folder/files that are being used by the Plex.

 

[J2GTR]

Hi Robert,
Thank you for your quick reply and recommendation however, my skillset is basically zero with this OS, is there a video I can follow to show me how to check the permissions and what they should be?

Thanks again,
Jason

 

[robert88]

Hi Jason,

Using an FTP client like Filezilla should help you out checking the permission.

Also, if you use Shell from FreeNAS, you can use different unix commands like:
cd /folder/path/with/problem/
ls -ltr

Then you can use google and see what the output shows and try to remediate it.

Thanks,
Robert