Can't transcode in plex for some reason

[tofagerl]

File plays fine on Apple TV without subtitles, but with subtitles on (forcing a transcode) I get the following log entry (error in red):
Note that the first error, where it can't find the SRT, is wrong - the file is there. There is also no permission problems, all files have the same permissions, 644.

Jun 30, 2016 22:22:08.993 [0x80c49f400] DEBUG - HTTP success requesting GET https://downloads.plex.tv/codecs/2c361e4-1071/freebsd-x86_64/libh264_decoder.so
Jun 30, 2016 22:22:09.000 [0x80c49f400] DEBUG - [Universal] Using local file path instead of URL: /data/tvshows/Inside Amy Schumer/Season 04/04x02 - Welcome to the Gun Show.mkv
Jun 30, 2016 22:22:09.000 [0x80c49f400] DEBUG - HTTP requesting GET http://127.0.0.1:32400/library/streams/257932?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jun 30, 2016 22:22:09.000 [0x80c49f800] DEBUG - Request: [127.0.0.1:36489] GET /library/streams/257932?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx (14 live) GZIP
Jun 30, 2016 22:22:09.000 [0x80c49f800] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jun 30, 2016 22:22:09.000 [0x80c49f800] DEBUG - Auth: authenticated user 1 as tofagerl
Jun 30, 2016 22:22:09.001 [0x80c49f800] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Jun 30, 2016 22:22:09.003 [0x80c49f800] ERROR - Couldn't find the file to stream: /mnt/media/shows/Inside Amy Schumer/Season 04/04x02 - Welcome to the Gun Show.en.srt
Jun 30, 2016 22:22:09.004 [0x80900dc00] DEBUG - Completed: [127.0.0.1:36489] 404 GET /library/streams/257932 (14 live) GZIP 3ms 294 bytes
Jun 30, 2016 22:22:09.004 [0x80c49f400] DEBUG - HTTP success requesting GET http://127.0.0.1:32400/library/streams/257932?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Jun 30, 2016 22:22:09.004 [0x80c49f400] DEBUG - Downloaded stream from [http://127.0.0.1:32400/library/streams/257932?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx] (codec: srt) to temporary file [/var/db/plexdata/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-15CE7CD9-C819-4211-B3BB-D69CCB819F57-eff14980-92f9-4065-a975-b8d37f175c55/temp-0.srt]
Jun 30, 2016 22:22:09.005 [0x80c49f400] DEBUG - Job running: FFMPEG_EXTERNAL_LIBS='/var/db/plexdata/Plex\ Media\ Server/Codecs/2c361e4-1071-freebsd-x86_64/' XDG_CACHE_HOME='/var/db/plexdata/Plex Media Server/Cache/' XDG_DATA_HOME='/usr/pbi/plexmediaserver-amd64/share/plexmediaserver/Resources/' X_PLEX_TOKEN='xxxxxxxxxxxxxxxxxxxx' '/usr/pbi/plexmediaserver-amd64/share/plexmediaserver/Resources/Plex Transcoder' '-codec:0' 'h264' '-noaccurate_seek' '-i' '/data/tvshows/Inside Amy Schumer/Season 04/04x02 - Welcome to the Gun Show.mkv' '-noaccurate_seek' '-i' '/var/db/plexdata/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-15CE7CD9-C819-4211-B3BB-D69CCB819F57-eff14980-92f9-4065-a975-b8d37f175c55/temp-0.srt' '-map' '0:0' '-metadata:s:0' 'language=eng' '-codec:0' 'copy' '-map' '0:1' '-codec:1' 'copy' '-copypriorss:1' '0' '-segment_format' 'mpegts' '-f' 'segment' '-flags' '-global_header' '-segment_time' '10' '-segment_start_number' '0' '-segment_copyts' '1' '-segment_time_delta' '0.0625' '-max_delay' '5000000' '-avoid_negative_ts' 'disabled' '-map_metadata' '-1' '-map_chapters' '-1' 'media-%05d.ts' '-map' '1:s:0' '-metadata:s:0' 'language=eng' '-codec:0' 'webvtt' '-f' 'segment' '-segment_format' 'webvtt' '-segment_time' '10' '-avoid_negative_ts' 'disabled' '-write_empty_segments' '1' '-segment_copyts' '1' '-segment_start_number' '0' '-segment_list' '/var/db/plexdata/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-15CE7CD9-C819-4211-B3BB-D69CCB819F57-eff14980-92f9-4065-a975-b8d37f175c55/temp-1.csv' 'media-%05d.vtt' '-start_at_zero' '-copyts' '-vsync' 'cfr' '-y' '-nostats' '-loglevel' 'quiet' '-loglevel_plex' 'error' '-progressurl' 'http://127.0.0.1:32400/video/:/transcode/session/15CE7CD9-C819-4211-B3BB-D69CCB819F57/progress'
Jun 30, 2016 22:22:09.050 [0x80b512400] DEBUG - Stopping file watcher for com.plexapp.agents.lyricfind
Jun 30, 2016 22:22:09.067 [0x80c820400] DEBUG - Request: [127.0.0.1:36490] PUT /video/:/transcode/session/15CE7CD9-C819-4211-B3BB-D69CCB819F57/progress?index=0&id=0&codec=h264&type=video (15 live)
Jun 30, 2016 22:22:09.067 [0x80c820400] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jun 30, 2016 22:22:09.067 [0x80c820400] DEBUG - Auth: Came in with the master token, authorization succeeded.
Jun 30, 2016 22:22:09.067 [0x80900d800] DEBUG - Completed: [127.0.0.1:36490] 206 PUT /video/:/transcode/session/15CE7CD9-C819-4211-B3BB-D69CCB819F57/progress?index=0&id=0&codec=h264&type=video (15 live) 0ms 190 bytes
Jun 30, 2016 22:22:09.068 [0x80c820400] DEBUG - Request: [127.0.0.1:36491] PUT /video/:/transcode/session/15CE7CD9-C819-4211-B3BB-D69CCB819F57/progress?index=1&id=0&codec=ac3&type=audio (15 live)
Jun 30, 2016 22:22:09.068 [0x80c820400] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Jun 30, 2016 22:22:09.068 [0x80c820400] DEBUG - Auth: Came in with the master token, authorization succeeded.
Jun 30, 2016 22:22:09.068 [0x80900d800] DEBUG - Completed: [127.0.0.1:36491] 206 PUT /video/:/transcode/session/15CE7CD9-C819-4211-B3BB-D69CCB819F57/progress?index=1&id=0&codec=ac3&type=audio (15 live) 0ms 190 bytes
Jun 30, 2016 22:22:09.111 [0x80c820400] ERROR - [Transcoder] /var/db/plexdata/Plex Media Server/Cache/Transcode/Sessions/plex-transcode-15CE7CD9-C819-4211-B3BB-D69CCB819F57-eff14980-92f9-4065-a975-b8d37f175c55/temp-0.srt: Invalid data found when processing input
Jun 30, 2016 22:22:09.112 [0x80c49f400] ERROR - Failed to start session successfully.
Jun 30, 2016 22:22:09.112 [0x80c49f400] DEBUG - Streaming Resource: Terminating session 0x80c841440:DF6CA9A2-E395-4BD1-B654-736308276B82 with reason Video conversion failed. The transcoder crashed or failed to start up.
Jun 30, 2016 22:22:09.113 [0x80900dc00] DEBUG - Completed: [10.0.0.107:50753] 500 GET /video/:/transcode/universal/session/15CE7CD9-C819-4211-B3BB-D69CCB819F57/base/index.m3u8 (15 live) TLS GZIP 6188ms 368 bytes (pipelined: 2)
Jun 30, 2016 22:22:09.113 [0x809014000] ERROR - JobManager: child process returned: 1 (Operation not permitted)
Jun 30, 2016 22:22:09.262 [0x80c49f400] DEBUG - Request: [10.0.0.107:50755] GET /errors/404 (16 live) TLS GZIP
Jun 30, 2016 22:22:09.263 [0x80900dc00] DEBUG - Completed: [10.0.0.107:50755] 404 GET /errors/404 (16 live) TLS GZIP 0ms 342 bytes
Jun 30, 2016 22:22:09.344 [0x80c49f400] DEBUG - Request: [10.0.0.107:50740] GET /photo/:/transcode?height=300&minSize=0&url=http%3A//127.0.0.1%3A32400/library/metadata/25876/thumb/1466806005&width=300 (16 live) TLS GZIP​

 

[Joshua Parker Ruehlig]

not a Plex user, but your error mentions a bad/missing SRT file. maybe try disabling subtitles?

 

[tofagerl]

Not the problem. As mentioned in the post.

Sent from my SM-G920F using Tapatalk

 

[adrianwi]

If that's from the Plex log file, I'd be asking on the Plex forum ;)

 

[tofagerl]

Yeah, I've done both.

 

[Nick2253]

Couldn't find the file to stream

I feel like I must be missing something, but that error pretty clearly says to me that Plex can't find the SRT file. I know you said the file is there, but these errors don't just happen for no reason.

Don't forget, that path needs to be what is visible from within the Plex jail, not from the main FreeNAS mount.

Are you getting this error for all subtitle files, or only this particular file? If it's only this particular file, I might try deleting and recreating the file. Also, double check the line endings (I'm not sure if Plex is sensitive to that or not).

 

[tofagerl]

Yep, turns out that's what was wrong. I'd moved my media files, and changed the paths in Plex, but for some reason the subtitle files are still using the wrong paths.