Moved houses and then Volume Unknown

[Food]

Hi
I moved my NAS system from my Dads to my Mom's place. I've done this move a couple times before and had no issues, but this time I couldn't get into the files and found the Volume I'm trying to access has an Unknown Status.

I have 2 Drives used by that volume (my only 2), and both are detected. One is a Wd RED (2TB), the other is some Seagate Barracuda (1TB)

I've browsed several posts with these same issues, but I didn't wanna start poking around since they all seemed to have their own unique solutions. Most of them start with asking for "zpool status", so I've gone ahead and included it here:

I'm quite new to this kind of thing, and I haven't messed around with any settings, so most of them should be their default.
Is it possible the files on the drives still are recoverable? A lot of stuff for ongoing projects and my work are on there :/

Thanks!

 

[Food]

Oh, I forgot to mention I'm using FreeNAS-11.0-U4 (54848d13b)

 

[Jailer]

Post your complete hardware specs please along with the output of smartctl -a /dev/adaX for each drive replacing "X" with the drive number.

 

[danb35]

...and the output of zpool import in code tags, please.

 

[Food]

zpool import

Hardware:

Here is the Pcpartpicker list for my system.
The only thing that differs from my actual build is that the Barracuda is from an AIO desktop system (Model No. ST1000DM003), and there is a Maxtor 80Gb (Model No. 6L080M0 -I'm not sure if those are o's or 0's) Drive in there as well to store the OS. The 80 gig drive is very old, and I wouldn't be surprised if it broke something.

For the smartctl -a /dev/adaX command, I can't figure out how to scroll up in shell on the web interface, so here is what I could see.

For Drive [0]

For Drive [1]

For Drive [2]

\

Is there a way to see the full command somewhere? I've seen people able to get a text file output onto the NAS but I cannot access files on the system so this seems to be a bit of an issue to me :/

Thanks again.

 

[danb35]

Is there a way to see the full command somewhere?

Sure, use SSH to connect to your server rather than using the Shell button in the web GUI. What happens if you do zpool import Volume1?

 

[Jailer]

You connect over SSH via putty or some other terminal program to run the commands and you can copy the output from there. What you've posted doesn't seem to be a problem but what exactly is this 80GB drive you just mentioned?

 

[Food]

You connect over SSH via putty or some other terminal program to run the commands and you can copy the output from there. What you've posted doesn't seem to be a problem but what exactly is this 80GB drive you just mentioned?

Thanks, and since I was told you couldn't use the drive you put FreeNAS on to store data as well, that drive is just there for for the OS. I don't use it for actual data storage. (Sorry, me saying "my only 2 drives" originally was a mistake)

What happens if you do zpool import Volume1?

Here:

Also, through Putty simply typing "zpool import" does nothing anymore (you can actually see where I tried above). The only thing I changed after enabling SSH was allowing me to log in w/ root.

Here is the full version of smartctl -a /dev/adaX

Show : Disk 0


root@freenas:~ # smartctl -a /dev/ada0
smartctl 6.5 2016-05-07 r4318 [FreeBSD 11.0-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Western Digital Red
Device Model: WDC WD20EFRX-68EUZN0
Serial Number: WD-WCC4M3PAYT00
LU WWN Device Id: 5 0014ee 20e54640e
Firmware Version: 82.00A82
User Capacity: 2,000,398,934,016 bytes [2.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2 (minor revision not indicated)
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Sat Jun 30 15:58:00 2018 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (25920) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 262) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x703d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 174 171 021 Pre-fail Always - 4275
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 73
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 096 096 000 Old_age Always - 3154
10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 71
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 42
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 307
194 Temperature_Celsius 0x0022 116 102 000 Old_age Always - 31
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short captive Completed without error 00% 53 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Show : Disk 1


root@freenas:~ # smartctl -a /dev/ada1
smartctl 6.5 2016-05-07 r4318 [FreeBSD 11.0-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Maxtor DiamondMax 10 (ATA/133 and SATA/150)
Device Model: Maxtor 6L080M0
Serial Number: L21Q5JEG L21Q5JEG
Firmware Version: BACE1G10
User Capacity: 80,000,000,000 bytes [80.0 GB]
Sector Size: 512 bytes logical/physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA/ATAPI-7 T13/1532D revision 0
Local Time is: Sat Jun 30 16:01:03 2018 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 841) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 36) minutes.
SCT capabilities: (0x0021) SCT Status supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
3 Spin_Up_Time 0x0027 226 226 063 Pre-fail Always - 5588
4 Start_Stop_Count 0x0032 250 250 000 Old_age Always - 6750
5 Reallocated_Sector_Ct 0x0033 253 253 063 Pre-fail Always - 0
6 Read_Channel_Margin 0x0001 253 253 100 Pre-fail Offline - 0
7 Seek_Error_Rate 0x000a 253 245 000 Old_age Always - 0
8 Seek_Time_Performance 0x0027 249 239 187 Pre-fail Always - 65124
9 Power_On_Minutes 0x0032 156 156 000 Old_age Always - 845h+53m
10 Spin_Retry_Count 0x002b 253 252 157 Pre-fail Always - 0
11 Calibration_Retry_Count 0x002b 253 252 223 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 236 236 000 Old_age Always - 6809
192 Power-Off_Retract_Count 0x0032 253 253 000 Old_age Always - 0
193 Load_Cycle_Count 0x0032 253 253 000 Old_age Always - 0
194 Temperature_Celsius 0x0032 033 253 000 Old_age Always - 36
195 Hardware_ECC_Recovered 0x000a 253 252 000 Old_age Always - 11642
196 Reallocated_Event_Count 0x0008 253 253 000 Old_age Offline - 0
197 Current_Pending_Sector 0x0008 253 253 000 Old_age Offline - 0
198 Offline_Uncorrectable 0x0008 253 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0008 199 199 000 Old_age Offline - 0
200 Multi_Zone_Error_Rate 0x000a 253 252 000 Old_age Always - 0
201 Soft_Read_Error_Rate 0x000a 253 252 000 Old_age Always - 0
202 Data_Address_Mark_Errs 0x000a 253 252 000 Old_age Always - 0
203 Run_Out_Cancel 0x000b 253 252 180 Pre-fail Always - 0
204 Soft_ECC_Correction 0x000a 253 252 000 Old_age Always - 0
205 Thermal_Asperity_Rate 0x000a 253 252 000 Old_age Always - 0
207 Spin_High_Current 0x002a 253 252 000 Old_age Always - 0
208 Spin_Buzz 0x002a 253 252 000 Old_age Always - 0
209 Offline_Seek_Performnce 0x0024 234 234 000 Old_age Offline - 230
210 Unknown_Attribute 0x0032 253 252 000 Old_age Always - 0
211 Unknown_Attribute 0x0032 253 252 000 Old_age Always - 0
212 Unknown_Attribute 0x0032 253 252 000 Old_age Always - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


Show : Disk 2


root@freenas:~ # smartctl -a /dev/ada2
smartctl 6.5 2016-05-07 r4318 [FreeBSD 11.0-STABLE amd64] (local build)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.14 (AF)
Device Model: ST1000DM003-1CH162
Serial Number: Z1D30ASQ
LU WWN Device Id: 5 000c50 04f6ca4a6
Firmware Version: CC44
User Capacity: 1,000,204,886,016 bytes [1.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 7200 rpm
Form Factor: 3.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS T13/1699-D revision 4
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Sat Jun 30 16:01:50 2018 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 584) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 110) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x3085) SCT Status supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 109 099 006 Pre-fail Always - 22153824
3 Spin_Up_Time 0x0003 099 097 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 737
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 078 060 030 Pre-fail Always - 39156311883
9 Power_On_Hours 0x0032 078 078 000 Old_age Always - 19498
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 716
183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always - 0
184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0 0 0
189 High_Fly_Writes 0x003a 098 098 000 Old_age Always - 2
190 Airflow_Temperature_Cel 0x0022 063 038 045 Old_age Always In_the_past 37 (27 138 37 28 0)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 105
193 Load_Cycle_Count 0x0032 098 098 000 Old_age Always - 5905
194 Temperature_Celsius 0x0022 037 062 000 Old_age Always - 37 (0 14 0 0 0)
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 19483h+48m+25.309s
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 47924993233
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 51992233945

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 17254 -
# 2 Short offline Completed without error 00% 16610 -
# 3 Short offline Completed without error 00% 15853 -
# 4 Short offline Completed without error 00% 15207 -
# 5 Short offline Completed without error 00% 13806 -
# 6 Short offline Completed without error 00% 12176 -
# 7 Short offline Completed without error 00% 10562 -
# 8 Short offline Completed without error 00% 10003 -
# 9 Short offline Completed without error 00% 9499 -
#10 Short offline Completed without error 00% 8742 -
#11 Short offline Completed without error 00% 8376 -
#12 Short offline Completed without error 00% 7099 -
#13 Short offline Completed without error 00% 6447 -
#14 Short offline Completed without error 00% 5823 -
#15 Short offline Completed without error 00% 4483 -
#16 Short offline Completed without error 00% 3942 -
#17 Short offline Completed without error 00% 2991 -
#18 Short offline Completed without error 00% 2398 -
#19 Short offline Completed without error 00% 1822 -
#20 Short offline Completed without error 00% 1388 -
#21 Short offline Completed without error 00% 1164 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.


 

[danb35]

Looks like Volume1 is online now. What's the result of zpool status now? And what does the Storage page in the GUI show now?

 

[Food]

Yes, I just realized myself that the volume is accessible now.
Here is zpool status:

Show : zpool status


root@freenas:~ # zpool status
pool: Volume1
state: ONLINE
scan: scrub repaired 0 in 3h6m with 0 errors on Sun Feb 25 03:06:39 2018
config:

NAME STATE READ WRITE CKSUM
Volume1 ONLINE 0 0 0
gptid/1db6dd96-b381-11e7-bcb4-08626626e8fe ONLINE 0 0 0
gptid/390b3e7e-f59e-11e7-8c20-08626626e8fe ONLINE 0 0 0

errors: No known data errors

pool: freenas-boot
state: ONLINE
scan: scrub repaired 0 in 0h0m with 0 errors on Sat Jun 30 03:45:33 2018
config:

NAME STATE READ WRITE CKSUM
freenas-boot ONLINE 0 0 0
ada1p2 ONLINE 0 0 0

errors: No known data errors

When I first booted the system at my Mom's, I was already having issues. I tried a few reboots last night but nothing changed. I left the system running overnight, and shut it down this morning to check the numbers on the Drives themselves, then booted it again - but now it seems to be working. Is there enough information to tell what happened? Could it happen again?

 

[Jailer]

You're not running scheduled SMART tests on your drives. You need to get that set up soon. Also neither of the drives has had a long SMART test run on them. You should do that now to rule out any issues with the drives going forward.

 

[Food]

You're not running scheduled SMART tests on your drives. You need to get that set up soon. Also neither of the drives has had a long SMART test run on them. You should do that now to rule out any issues with the drives going forward.

Alright, I'll get right to that.
It doesn't give me an option to run a SMART test on the 80Gig Drive, though. Is there any other way to test that drive?

 

[Food]

Here is what I just set up:

Is there a way to run tests immediately?

 

[Jailer]

I wouldn't run them every day. Maybe once a week or every other week. I run my long tests twice a month.

Is there a way to run tests immediately?

From the CLI smartctl -t long /dev/ada0

 

[Food]

I wouldn't run them every day. Maybe once a week or every other week. I run my long tests twice a month.

From the CLI smartctl -t long /dev/ada0

Alright, Thanks for all the help! Would you recommend anything else going forward?

 

[Jailer]

Just keep an eye on those drives to make sure they are doing ok. If you don't have email alerts set up do that next so if something pops up you'll get an email to let you know.

 

[danb35]

scan: scrub repaired 0 in 3h6m with 0 errors on Sun Feb 25 03:06:39 2018

(code tags for multi-line output, not cmd tags--the latter really mess with line wraps and such). The last scrub on this pool was four months ago. In addition to the SMART tests @Jailer mentioned, you should have a regular scrub for your pool--I'd suggest every 2-3 weeks, at a time that won't conflict with your SMART tests.

 

[Stux]

Would you recommend anything else going forward?

I would recommend some redundancy.

As I see it, your pool is striped across two disks. If one should fail (like it did temporarily), you will lose your whole pool.

 

[Food]

Just keep an eye on those drives to make sure they are doing ok. If you don't have email alerts set up do that next so if something pops up you'll get an email to let you know.

Thanks, I just set it up!

(code tags for multi-line output, not cmd tags--the latter really mess with line wraps and such). The last scrub on this pool was four months ago. In addition to the SMART tests @Jailer mentioned, you should have a regular scrub for your pool--I'd suggest every 2-3 weeks, at a time that won't conflict with your SMART tests.

I had a scrub set up already but for some reason, it was only enabled on Sundays so I just fixed that

I would recommend some redundancy.

As I see it, your pool is striped across two disks. If one should fail (like it did temporarily), you will lose your whole pool.

Do you mean duplicating my data onto other disks? I've been recommended this before, but I'm currently using 2 out of the 3TB I have available and I don't have a way to back up the data currently :( I'll put it on my list of things that need to be done now though.

Thanks for everything!